Propel Parts is truly a customer centric company. They carry or have access to a large variety of OEM quality common and unique parts at highly competitive pricing, fast free shipping and human assis... Toon meer
Bedrijf heeft geantwoord
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Highly recommend this company. Great service had a response to my request in less than an hour to locate the right parts for my Cat. Also prices are extremely good in my opinion.
Bedrijf heeft geantwoord
Great ecomerce website and great service from Steven. Now, waiting release of our order.
WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contactgegevens
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, Verenigde Staten
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
4,8
Uitstekend
131 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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A Delay Handled the Right Way
Honestly, if I were in Miami like my shipment was, I wouldn’t have been in a hurry to ship out either. I was frustrated at first — delays cost me time on the job — but Propel Parts stepped up.
Deb, Daniel and the team owned the mistake, kept the communication clear, and graciously refunded my shipping costs without making it a hassle. That kind of accountability is rare these days, and I genuinely appreciated how they handled it.
Things don’t always go perfectly, but these folks proved they’re more interested in doing right by their customers than just pushing parts out the door. Solid company, solid people.
— Jimmy Spong
Hartco Mobile Welding
P.S. Incredible quality on the pin as well. I had to do some custom modifying, and let’s just say the case hardening was — well — hard. Great Stuff! Thank you.
14 juli 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thanks so much, Jimmy! We’re grateful for your patience and kind words. Things don’t always go as planned, but we’re committed to owning our mistakes and making it right. It was a pleasure working with you — we’ve got your back anytime.
— The Propel Parts Team
:) great service
23 juni 2025
Review zonder uitnodiging
Customer service was excellent today
Customer service was excellent today! I have never had a company go behind the scenes to see what was happening with my payment error and resolve it so I could complete my order without having to do it all over again. Hats off to Propel Parts!
20 juni 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Wow — thank you so much for this awesome review!
We really believe in rolling up our sleeves and getting things sorted for our customers — even the “behind the scenes” stuff that others might skip. Super happy we could save you the hassle this time.
Thanks again for trusting Propel Parts — we’ll be here anytime you need us! 🚀
Great customer service answered email…
Great customer service answered email question quickly.
5 juni 2025
Review zonder uitnodiging
Excellent and prompt response
Propel parts team helped me greatly regarding a special request and I always get prompt response.
They’re fantastic!
21 mei 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much for your kind words! We’re thrilled to hear that our team was able to help with your special request and that you’ve been receiving prompt responses. We truly appreciate your support and look forward to continuing to serve you! 🚀
I ordered parts and paid for them
I ordered parts and paid for them, soon thereafter, I get text that the part is not available. Why do you sell stuff you don't have and can't get? Then, I have to go through your program with emails and text to get the refund.
9 mei 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Hi Paul,
We’re truly sorry for the inconvenience this caused. We understand how frustrating it is to place an order and then learn that the part isn’t available—and we sincerely apologize for the added frustration of having to follow up to get things resolved.
We take inventory accuracy seriously and have systems in place to reflect real-time availability. While rare, discrepancies can happen. In those cases, our standard process is to notify customers and issue a refund the same day the order is placed—as we did here—so no one is left waiting or uncertain.
We’re actively working to minimize these exceptions even further and improve the experience for every customer. Thank you for your feedback—it helps us get better. If you have any further concerns or would consider giving us another try, we’d love the opportunity to serve you better.
—The Propel Parts Customer Experience Team
Fast response and very attentive
Fast response and very attentive! Thanks Deb.
2 mei 2025
Review zonder uitnodiging
rapid response!
24 april 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thanks a lot! We’re glad we could respond quickly!
I would give 5 stars but my first time…
I would give 5 stars but my first time ordering from here and using aftermarket parts. The price is reasonable comparing to original Cat parts and the customer support is great and hoping to do more business with them
12 april 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much for the thoughtful review — we really appreciate your kind words and the feedback!
Just checking in — have you had a chance to use the product yet? We’d love to hear how it worked out for you when you got the chance.
Thanks again, and we’re definitely looking forward to doing more business with you!
Tiene una buena atención y servicio
27 maart 2025
Review zonder uitnodiging
Antwoord van Propel Parts
¡Muchísimas gracias! Nos alegra saber que quedó satisfecho con nuestra atención y servicio. Esperamos seguir atendiéndolo pronto.
Very prompt services !
27 maart 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you so much! Glad to hear everything went smoothly — we appreciate your support!
Great customer service.
Prompt , knowledgeable and friendly service.
5 maart 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you for your kind words! ⭐ We’re thrilled to hear you had a great experience. Your support means a lot to us!
Great company to deal with
Great company to deal with. Answered my questions with detail and shipped me the part in good time! I will be dealing with them more in the future!
7 februari 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you for your kind words! We’re thrilled to hear about your positive experience and look forward to serving you again in the future.
They were great to deal with
27 januari 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you! We’re glad you had a great experience with us!
Antwoord van Propel Parts
Thank you for your feedback! We’re delighted to hear you enjoyed our customer service!
Customer Service
I recently had to cancel an order with Propel Parts, and I was thoroughly impressed by the prompt and efficient service I received. Steven handled my request with professionalism and speed, ensuring a hassle-free process. I've purchased parts from Propel Parts before and have never been disappointed. Their consistent reliability and excellent customer service keep me coming back.
15 januari 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you for your thoughtful review! We’re so pleased to hear that Steven provided prompt and professional service. Your continued trust and satisfaction mean a lot to us, and we look forward to serving you again in the future!
Quality Caterpillar parts
Quality Caterpillar parts
Very fast delivery and respons from Propel Parts
This is my second time that I bought something from it, first time delivery time was in one week from US to Serbia
7 januari 2025
Review zonder uitnodiging
Antwoord van Propel Parts
Thank you for your review! We’re thrilled to provide fast, quality service to Serbia and proud to support customers in over 130 countries. It’s a privilege to be your trusted source for Caterpillar parts, and we look forward to serving you again!
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