The site is easy to navigate and I soon found the item that I was looking for. Quick and easy to purchase. Good information regarding despatch and the item was received within a short period of time i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Frequently buy from this company. Always let me know when an out of stock item is available again. Fast turnaround service with secure packaging. Thank you Proper.
Bedrijf heeft geantwoord
My CDs arrived promptly, securely packaged, and I have been enjoying listening to them since. I made these particular choices as I was fortunate/lucky enough (?) to visit Les Cousins in the 1960s a... Toon meer
Bedrijf heeft geantwoord
For what it cost I though the item could have been better packed for protection. Also, I had a discount code which I couldn't use and delivery should have been free. That said I love the item and the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Propermusic.com is part of the Proper Music Group Ltd and was launched as an online store in October 2011 to supply music CD's, Vinyl, Bx Sets etc... direct to customers at competitive prices with an exceptional level of customer service. We've been supporting independent record labels and music since 1988. Our main aim is to provide an online shop window for the kinds of specialist music from artists and labels that you would not otherwise have the opportunity to find or discover in stock elsewhere. Our sister company, Proper Music Distribution is the largest independent distributor in the UK and we are able to supply music from over 2000+ labels from all over the world, regularly releasing over 150 new releases or re-issues every week. We employ dedicated and experienced staff who provide a polite and professional level of customer service through our extensive product knowledge from working within the music industry for many years. All our orders are despatched using a first class or airmail service with Royal Mail (Tracked as standard for all UK orders, optional for ROW) or via our network of courier services. Your opinion matters greatly to us and our reputation relies on it, so any feedback good or bad would be greatly appreciated and most welcomed. Your total satisfaction with our service is our ultimate goal.
Contactgegevens
Units 1-5 Applegarth Drive, DA1 1 JD, Dartford, Verenigd Koninkrijk
- 020-8676-5148
- marketing@propermusic.com
- propermusic.com
4,7
Uitstekend
300 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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A reliable buy.
For what it cost I though the item could have been better packed for protection. Also, I had a discount code which I couldn't use and delivery should have been free.
That said I love the item and the delivery was swift plus communications from both Proper Music and UPS were superb.
10 september 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please confirm what item you ordered as our packaging is selected for each and every order that we ship across the world. If you could be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Thanks for delivering smetana so…
Thanks for delivering smetana so promptly.
10 september 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
I missed this album when it first came…
I missed this album when it first came out. Glad to find on this site. LP was received in excellent condition.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
CD came well packaged and on the time…
CD came well packaged and on the time specified. Great communication and CD was great quality. Overall very good service.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
I'm very happy with the service.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
delayed but good service
I ordered a CD which I'd had trouble finding copies of elsewhere. The order was delayed for a while but after a phone call to check what had happened the CD arrived the next day.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Prompt on time kept me well informed…
Prompt on time kept me well informed ofnthe time when it would arrive,liked the product.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Fast postage and well packaged but the…
Fast postage and well packaged but the cd was awful quality. Proper Music should refrain from distributing these grey area radio broadcasts, the labels involved in their manufacture use zero care in trying to provide a quality product. My cd had drop outs, audio clicks, fluctuating sound levels and played at the wrong speed. I wonder if they even listened to it. Proper did offer a refund on return but i had already binned the cd by the time that offer came thru.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. We now distribute over 2000+ independent labels so it's impossible for us to check and approve all recordings, we rely entirely on the labels to clearly describing these live recordings correctly. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Good product
Good product.
Postage cheap and arrived very quick. 2 days after ordering online…
Thank you
13 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
I bought because it said the album was…
I bought because it said the album was out July 31st
It wasn’t
It was a week later 🙁
It’s not signed by the artist
31 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. Releases dates change regularly and are controlled entirely by the record labels, this is outside of our control so we can only apologise for the delay. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours
Short summary: customer service does not respond to emails if you have an issue. If you are fussy about expensive items being undamaged, I would suggest an alternative retailer.
One of the items in my order arrived damaged. As it was an expensive purchase, I followed the guidance on the order email and contacted customer support. I received an automated acknowledgement of my email and then, well, nothing.
Subsequent follow-up emails have been ignored.
This seems to be a rising trend within e-commerce: the customer service side of things is expensive so retailers minimise their efforts to the detriment of customers.
So I would advise not using Proper Music if you are ordering expensive/limited edition items.
11 juli 2026
Review zonder uitnodiging
Straight forward process
Straight forward process. Delivered well packaged, all good.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Bought a pre-order new release CD and…
Bought a pre-order new release CD and received it in the post the day of its release. Top service and well packaged. Couldn't ask for any more than that.
31 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Good range of music available
Good range of music available, sensible prices & not you know who
31 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Great service
An easily accessible web site, and swift delivery by a reliable company (Royal Mail).
28 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
CD set delivered promptly and it's a great set
CD set delivered promptly and it's a great quality album from Earl Scruggs and guests.
28 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
From ordering to delivery the whole…
From ordering to delivery the whole process went like a dream.
10 juli 2026
Review zonder uitnodiging
Antwoord van Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. If you could please be so kind to recommend us to friends, family, online or socials as word of mouth and good reviews are so valuable to small businesses like ours.
The LP arrived with a scratch
The LP arrived with a thumping great scratch on side B. Emailed them immediately, but as it was the weekend I didn't expect a reply until Monday. Tuesday they had not replied, so phoned them and left a message. Wednesday hadn't replied so phoned them again and the chap very quickly found my original email and photo. Said he would send me a prepaid postage label. This eventually arrived a couple of hours later. All in all a very disappointing experience. I am of the opinion that pressing plants do not have the quality control of albums pressed in the 80's- I have had to complain about faults on so many brand new releases. On the whole shops I buy from solve issues quite promptly- indeed, a company like Presto will immediately send out a brand new album and not require the fault one back. Juno wanted a video of the fault AND the album back. However, nothing prepared me for the apathy I was met with with Proper Music. I will buy my albums from somewhere else in future :(
Update: well things go from worse to worse- the supplier has not responded to any of my emails even though they have had the record back- no refund, no replacement, despite me sending them proof of postage.
22 juli 2026
Review zonder uitnodiging
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