Pudo Reviews 

I've had terrible service from pudo. A package was supposed to be delivered in a locker from Langebaan to Melkbos, which i never received. After questioning it, they send the packet but my products was taken out of the envelope and i received an empty envelope. Its been a month now and i still havent received my packet or any feedback from them. Everytime i phone i have to tell the story all over again and nobody knows whats going on. This is unacceptable, i need that product relaced asap!!!

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Review of Pudo.co.za
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LW

Leandra W
5 reviews | Active since Nov 2019
05 Sep 2026 at 16:55
No accountability
Pudo By the Courier Guy is loosing my TRUST.

Item removed from parcel while in transit- complaint logged ref **********6 - The Courier Guy only responded the could not see tampering. ( note I have cctv proof parcel contained product when I shipped).

A second parcel also had product removed - i fid not even bother to logg a complaint . ( Seriously thought about opening a police case)

Parcels being placed in lockers different from the ones instructed by booking Eg I booked 2 different parcels to locker Sasol Tsantsabane - The Courier guy placed it in Sibilo Shopping Centre without concent. Both my clients went to the locker as per our agreement - Sasol Tsantsabane - frustratingly the pins to retrieve the parcels did not work and then realized they had to drive out to a different location. ticket 02293291

This is not acceptable. When I made a mistake by booking to a kiosk instead of locker I had to pay a whole new booking fee ( the parcel was barely retrieved from the locker I placed it in - meaning the courier guy only retrieved the parcel - there was no further movement.

Now I expect the same level of accountability! Own up to the poor service and theft. Resolve the problems

Dejé un paquete hace un mes en un locker de pudo y a día de hoy no se saba nada de él, sigue desaparecido, una vergüenza, he tenido que denunciarles

Deposited money onto the app, purchased a locker then cancelled it within 24hrs because I didn't need it anymore. Requested a refund on 5th Aug. Already submitted the docs they asked for. It's now the 21st and I'm still begging for my money. All their consultants ever say is it's been escalated. No response to my email since the day I requested the refund. Their consultants lack communication skills, poor grammar, and empathy! Demondre Van Rooyen just ends our chat without checking if it was ok to do so. POOR SERVICE

This service used to work SOOO well.

I used to be able to select a locker wherever one is available, drop my parcel, and DONE.

Since they have changed it to Drop Anywhere, there is much less controll.

This is now the third day of trying to find a locker in my area that has space.

Driving up and down, just to get told, No Space.

Disappointed.

I'M NOT HAPPY WITH THEIR SERVICES THEY NEED TO CLOSE WHATEVER THEY ARE DOING, IF YOU CARE ABOUT YOUR PARCELS STAY AWAY FROM PUDO. I SENT A PARCEL WITHIN JHB FROM JHB THEY TOOK 2 WEEKS TO DELIVER IT. AND DID'NT BOTHER TO ASSIST ME....THEY HAVE VERY RUDE AND NONCHALANT CUSTOMER SERVICES WHO WILL IGNORE & CUT YOU OFF!!!

If it were possible to award a rating of zero, I would do so without hesitation.

I reserved a locker only to arrive and discover that the locker was offline and incapable of accepting drop-offs. Regrettably, this has not been an isolated incident but has occurred on several occasions, causing repeated inconvenience and unnecessary expenditure of time.

Despite raising this issue with PUDO on numerous occasions, my correspondence has been consistently ignored, and the call centre has been unable to provide any meaningful explanation, assistance, or resolution. The apparent lack of communication, accountability, and effective customer support is wholly unacceptable.

The repeated failure to ensure that lockers are operational, coupled with the absence of any adequate response to customer complaints, reflects a serious deficiency in service delivery. I am extremely dissatisfied with the manner in which this matter has been handled.

I went to the Pudo Locker at the New Market Shopping Centre in Alberton to drop off a parcel. Had i been there 10 minutes earlier there would have been no issue. I greeted him and it was returned with a grunt. He had taken parcels out which were lying all over the show. I politely asked if he was going to take mine as well. Another Grunt and pointed at the lockers. There probably is a reason why he could not take mine but I would have appreciated a little friendliness.

If it goes wrong it goes terribly wrong. no refunds no communication driving to and fro from the locker to Courier guy and finally collecting after 2 weeks from Courier guy i tried again but there is no option on the app for a XL parcel. Pathetic

Sent a package back like a month ago. Been almost 3 plus weeks since it go returned. Well 4 now. Still no money back. Reporting to BBB and going to call my Visa and dispute all charges from who I got it from as well as Pudo for the shipping charges. Avoid at all costs buying anything with them as a return option.

I've used Pudo a lot in the past but this will be the last time. I'd rather pay more and know my package will be looked after.
I bought a box from Courier Guy. Sealed it properly. When the box arrived at the destination it was clearly mishandled. It was torn and dented and in places the boxing tape was pulled off. Fortunately nothing got damaged. (I've once seen these guys handle packages very rough and am now sorry I did not report it.)
I wrote an email on the 1st of April to Pudo on support@pudo. I also added pictures. They asked me for the waybill no which was very clear on one of the pictures I sent. I replied with the waybill number on the 2nd of April and up until now I've not heard anything from them.

Worst service ever, they tear your stuff open dig in your belongings then just toss the stuff they don't want to steal lose back into the locker, then they lose your parcel have excuses for a week as to why they cannot find it and when they do you are to blame as they lost it then they expect you to pay for your own parcel and then charge you more than the price you actually booked

No Space 2 x, different times of day,after I booked a locker. They were quick to take my money and give me a time frame to deposit. We make use of Pudo because we're are staying far away from lockers/cities. I wasted an hour this morning of my time, but that cannot be composated and my petrol money driving up an down like a,mad person Since they changed the locker deposit option it is just another sign of incompetency.

PUDO is continuously late in delivery. I only use them to return items from
Zara as that is who they use. It takes weeks for a package to arrive only only a few s away 🤷‍♀️, I would not recommend this delivery service.

So irritating!! I used to love PUDO however since their app update they removed the ability to book a specific locker. Now you must drive and waste your time trying to find one, cross your fingers, hope and pray that they have space. Used to be so convenient now it’s just irritating. Cheaper to use PostNet with the amount of driving up and down we just did. So irritating. Please allow us to book our lockers again. I would be happy to pay extra knowing when I arrive the correct size is available for me.

Very disappointing service. Items were stolen from my package, and despite multiple attempts to contact the courier company, I received no response at all. Lack of accountability and communication is unacceptable. I would not recommend this courier service.

Bad experience box was squashed and torn contents were damaged will never use them again

This is such a shitty delivery service, they really are the worst. I literally sent a package to a customer using their services only for them to deliver the wrong package & then instead of trying to resolve the issue they tell me how their packages are sealed and there is no way that the package could’ve been delivered to the wrong address.

When I spoke to their driver who delivered the package he actually told me that it’s could be possible that they have scanned the wrong address on the package. Something they failed to mention to me which could resolve the problem but I instead they want to make it seem as though something like this cannot possibly happen & that they want to do an investigation on the which will take days until they resolve this issue.

No accountability at all and this guy I was on a phone call with called Jaque fro
Alberton branch was the worst, he had an attitude when I was speaking to him on the call, no assistance at all.

My first time using Pudo. Used the Town Square drop off point in Roodepoort,JHB on 16 Nov. Dropped off at 7pm on a Sunday.
My package was delivered at 13h00 on 18 Nov, in Cape Town. I chose the Locker to Door option. Less than 2 days without a overnight express payment in extremely impressive. I was extremely worried as I thought that the packages are collected and put into a slip bag that is sealed. I also didn't label the bag. Made contact with them via whattsapp and email and got responses almost immediately to say they would label the package for me. Lesson learnt for the next time. Will definitely be using only Pudo going forward.