Pudo Reviews 

⭐ 1/5 – Absolutely Terrible Service

I’ve been trying for **over a week** to drop off a parcel at a Pudo locker and **every single day the lockers are full**. It’s honestly ridiculous. I’ve had to **buy new waybills multiple times** because I can’t send the package, and that is completely unacceptable.

What’s the point of a “convenient” locker service if you can *never* actually use it? The system clearly isn’t managed properly and there’s zero reliability.

I would **NOT recommend Pudo to anyone**. Huge waste of time and money.

I am so disappointed in PUDO - I have contacted their customer service and with no help i keep on telling the same story. Its a concern that my parcel gets cancelled and gets booked by someone i dont know to a location i dont know, when i call to ask why is my booking cancelled i am told the driver collected and scanned the wrong parcel to go to Randfontein Depot and my parcel is booked to go to QueensTown??? I tell them that nope that parcel i did not cancel it must go to Empangeni i am told to pay for the parcel.... how do i pay again for the parcel if this is not my fault.... Vaal Kiosk and Randfontein Kiosk do not want to assist and fix their issues. Customers services cant even help me.... This is a bad and concerning.

I frequently encounter problems with the TCG IT department, and today is no exception. I am unable to make a booking because the new app fails to recognize my previous reservation. I am wasting valuable time trying to use both the app and the website, and it’s unacceptable that there is no one available in the chat to assist me. This is completely frustrating, and the IT department needs to address these ongoing issues immediately.

Now that COURIER GUY has taken over they have also changed the app and increased the prices!
Courier Guy thought they could improve on the PUDO APP WHICH THEY DIDN'T!!! the new app is confusing the locker locator doesn't work and if Ur not careful u end up sending the package somewhere u didn't intend to!!! Like where u dropped the package off!!!

PUDO is broken. The once easy-to-use service has been turned into a disaster. The web portal is complex and selections do not work. If you do progress to the point of booking a parcel, you have to guess where you can find an open locker. This while PUDO knows exactly where all the open lockers are. Seemingly problematic to share this info with customers!!! This is what you get if an idiot improves a working solution.

This company sucks they lost my package and I need toe figure it out 😡😡😡

Again with the changes,this is not user friendly,just create 1 platform where you can do everything !book ,track ,complain,thats affecting customers to strugle to log in,and to be able to book,a locker,this,changes affects a lot if customers,and the fact that there is no customer service,to get help,it takes forever to get assistance,and thd fact that youre procedure is costing customers,money that you refuse to pay back its stealing.youre company are thieves ,no incentives on the amount of packages seng no free deliveries,no discount,and no complaints platform to be assisted on

I sent my item Via Pudo(Courier guy) in a good condition and it was broken upon arrival, I feel it’s Negligence it was clearly a small item, I assume it was thrown around or else a heavy object was placed ontop of it and broke my item and when I reported no apology from the the courier guy and pudo . This was thier response “Even if the item was bubble wrapped, it is fragile and can break under pressure. Based on your response, I understand that you believe the damage is my responsibility and that the company is unable to take further action”, I’m not happy with thier customer service they must work on it before they lose more clients.

Sent parcel to nephew in Johannesburg via Locker to locker. When he received it, bag was not sealed as in original bag. Items were missing. Very dishonest employees! Thieves!

I used to love using Pudo, but now every itme I send something it gets broken in transit, not all dainty fragile items, I can just imagine it gets tossed like luggage bags at the airport, if handling care is not part of the training of their staff - expect to loose more customers, since it makes YOU UNRELIABLE and NOT TRUST WORTHY of handling our loved items.

The courier guy or Pudo, should please re train Nieta Rapesi as to how to deal with customers. She is intentionally unhelpful and gave me incorrect vague instructions when i requested for a parcel to be redirected to Pudo locker Sasol Olivedale. She also said that i should rebook the Parcel, which i did, then after that she says no it should be done from kiosk to locker and i must request for credit, when all i asked her was for the parcel to be redirected to Sasol Olivedale. She then states in email: "If there's anything else we can assist you with, please let us know. Have a great day!
Thank you for getting in touch."

I booked a booking last night , I went to the locker to drop off this morning and it says no space I see the app doesn't show anymore which lockers are available its silly that the locker reservation feature been removed how will one know when a locker is available to deposit such a waste of time to go back and forth to see if a locker is available or not

Parcel was lost in transit. They asked me to jump through thousands of hoops and then 2 months of emails and hours spent in correspondence with different consultants I was told that they will not cover the lost item. Really frustrating to work with them!

This is the worst courier service ever!
It’s such a pity as the lockers are such a good idea!
Their customer service is next level bad, I have been trying to redirect a parcel from joburg to hermanus and they said I have to rebook a locker and they will send it back, they never did because the lockers expired and they won’t come back to me for a refund!!!!!!
I wasted Over R100 to get its parcel to the right destination.
Everytime I try get hold of someone, I have to go through AI bots first.

This has not happened once!
They have lost my parcels and have said it’s not their problem…
Come on PUDO, never using again

The pudo service works like a charm but the online helpdesk is pathetic; so is the helpline 0102223600. A friendly voice tells you that your call is important but then got cut off twice or nobody answers. This is not the first time that I had this type of experience.

Kudo for pudo. I have been using your service for over 2 years. I have never been disappointed. I have to give a 5 star to your logistics manager. Great work and and awesome service.

I deposited a Large parcel on Saturday in at locker in JHB. That was supposed to get shipped to a colleague in Durban. My colleague receives a message that the parcel was put back in the same locker location I had deposited it in. I had clearly written the locker location to send with the pudo reference.

Customer service non existent. Useless bot “manning” the customer service.

Yoooh worse experience ever, my parcel got stolen by one of the pudo drivers assigned to collect my parcel, I've been calling and messaging them for 2 weeks now they keep saying they are still investigating. Thinking of suing the company since I have the witness that he did collect my parcel yet told the management that he didn't find anything at the locker but on my site it shows that my parcel was collected by courier

Worst experience ever! Would never recommend or use ever again. The helpline is absolutely useless and doesn’t work. So disappointed….