The ease and simplicity in understanding the cause of hair loss I've just noticed over the past 6 months. Thought it was illness, but happened really fast. Look forward to great results with this p... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I hate how you keep trying to sell other products beside the Hydralift shampoo. It makes me doubt the product that I just bought. That is just so wrong on so many levels! I pray that the shampoo works... Toon meer
Bedrijf heeft geantwoord
The presentation was totally too long, but they offered various methods of improving hair and body products, once you got past the presentation, which was approximately one hour. The products were t... Toon meer
Bedrijf heeft geantwoord
The promo was extensuve. Agree with Concepts, but too much repeat information. Do not use a lot of product on skin. Too many additional promotions. Presentation beautifully laid out. Product offers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pureance – for a woman with a story. Welcome to clean beauty & wellness crafted to support your skin, body, and confidence through every beautiful transformation! Pureance Empowers Women’s Wellness – At Pureance, we celebrate women’s natural evolution with clean, USDA certified products crafted to nurture balance, confidence, and self-care. Our online store offers easy access to our full range, helping you explore and choose the formulas that fit your lifestyle. While many brands rely on harsh additives, Pureance uses only safe, certified organic ingredients that promote harmony for all skin and hair types, including sensitive ones. With Pureance, you experience clean beauty and wellness delivered to your door.
Contactgegevens
9171 Wilshire Boulevard, Suite 500, PMB #238, 90210, Beverly Hills, Verenigde Staten
- (800) 595-0735
- support@pureance.com
- pureance.com
3,3
Gemiddeld
84 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The presentation was educational
The presentation was educational and sold me on how the products work.
27 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Hi Nancy,
Thank you so much for the 5-star rating!
We’re thrilled to hear that the presentation was educational and helped explain how the products work. Our goal is always to make sure customers feel informed and confident about what they’re using, so your feedback truly means a lot to us.
We appreciate your support and hope you continue to see great value from the product!
Fraudulent Membership Fee
They (Pureance) have billed me $77 for a "membership" that I never signed up for. I just discovered this today and am trying to figure out how to cancel it. They did this 6 days after I made a purchase. (Pureance LLC)
20 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Terry,
We’re sorry for any confusion or concern regarding fees. We understand how frustrating this can feel. Please reach out to us directly so we can review your account and make sure everything is clear and correct.
Dry and uneven skin tones
My skin is dry and I have a very uneven skin tone. I'm hoping this product works as well as the doctor says. I like the fact that you are given a 365 day guarantee and full refund if it doesn't work for me.
20 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Dear Susan,
Thank you for sharing your experience! We’re glad to hear you feel confident trying the product and that our 365-day money-back guarantee gives you peace of mind. Everyone’s skin is different, but we truly hope the product helps improve your skin’s hydration and tone over time. We appreciate you choosing Pureance and wish you the very best on your journey!
The website is easy to maneuver and…
The website is easy to maneuver and pick out the products that you wish to try. I love the fact that I have a 365 day return policy to back up the product. I am trying the Hydro lift shampoo, conditioner, and the scalp serum I am looking forward to great results.
19 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Hi Janice,
Thank you for your wonderful feedback! We’re thrilled to hear that you found our website easy to navigate and that our 365-day return policy gives you peace of mind. We hope you enjoy trying the HydraLift shampoo, conditioner, and scalp serum, and we’re excited for you to see the results. Your support means a lot, and we truly appreciate you choosing us!
Doctor sarah explained a lot of things…
Doctor sarah explained a lot of things that I didn't know about hair loss. Never knew that you're hair follicles couldn't breathe. I feel like this could possibly work for me.And I hope it does.That's the reason I went ahead.And purchased. I believe in what she is telling me
19 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Dear Cindy,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735], and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
Hydralift Shampoo
Other than all the products shown, which I appreciate, I couldn't buy everything at the great prices offered. Being a senior citizen on a limited income doesn't allow me to make such large amount purchases, even though your prices offered were great. Since this is a first time purchase and I haven't received it yet, I can't say how well it works until I get it and try it. Hopefully, everything you said about it will be just what I need to make my hair stronger and fill in the bald spots I hate.
16 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Hi Nita,
Thank you for sharing your thoughts and for considering our products. We completely understand that budgeting is important, especially for first-time purchases, and we appreciate your honesty.
We’d like to let you know that whenever you’re placing an order, you are always welcome to call us directly. Our team can provide information on any available discounts or special offers to help make your purchase more affordable.
We hope the products meet your expectations and help support stronger, healthier hair. If you have any questions or need assistance at any time, please don’t hesitate to reach out — we’re happy to help.
The website was slow to receive…
The website was slow to receive information. It ordering was very clear and is complete.
Thank you!
Monique
14 januari 2026
Review zonder uitnodiging
Antwoord van Pureance
Dear Monique,
Thank you for your positive feedback! We’re delighted to hear that you had a good experience and truly appreciate you taking the time to share your thoughts.
We’re always looking for ways to improve, and if there’s anything we can do to make your experience even better, we’d love to hear from you. Our Customer Support team is available 24/7 at (800) 595-0735, so please don’t hesitate to reach out with any suggestions or concerns.
Your support means a lot to us, and we look forward to serving you even better in the future!
Antwoord van Pureance
Hi there!
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
Gratitude Presentation was clear
Gratitude Presentation was clear, completely well spoken, explanations were accurate, medically sound and from a conviced person who totally knows the subject. experience is a great teacher.
My sadness is that I cannot afford all the things and I am grateful to you that younger women may be able to so so.
30 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi CA,
Thank you so much for your kind words. We’re truly grateful that you found the presentation clear and informative—it means a lot to know the information resonated with you. We also understand your concerns about affordability, and we genuinely appreciate your honesty. Please know that we’re always here to support you in any way we can, and your feedback helps us continue improving the experience for everyone. If you ever have questions or need assistance, we're just a message away.
Shipped unordered and unwanted shampoo
These people shipped me a bottle of Shampoo for $44. plus its on a recurring order scam. #1, I would NEVER order any recurring order thing, and#2, I have NO use for any shampoo (BALD!). I called the number on the shipping label (310 409-4616), no longer in service. I called a number from their website. Of course they claim I ordered it, and will not send return authorization, BUT! I can ship it back at MY expense for a refund on something I did not order. Or I can get a 10% discont to just keep it. Well Whoopee! DO NOT EVEN LOOK AT THEIR WEB SITE, THEY WILL SOMEHOW SEND YOU SOMETHING AND WILL CONTINUE TO DO SO UNTIL YOU CANCEL THESUBSCRIPTION. I hiave submitted a claim thru PayPal, will see how that goes.
28 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Vanha,
We sincerely apologize for the frustration and confusion caused by this order. We understand how receiving an unexpected product and subscription can be upsetting, and we want to make things right. Please contact our customer service team so we can review your order, cancel any unwanted subscriptions, and ensure the situation is resolved to your satisfaction. Your trust and peace of mind are very important to us.
I love it
I love it! Very gentle on the skin. Absorbs nicely. No sticky residue. The only thing I can call out is the scent.
27 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Celro,
Thank you for your positive feedback! We’re delighted to hear that you had a good experience and truly appreciate you taking the time to share your thoughts.
We’re always looking for ways to improve, and if there’s anything we can do to make your experience even better, we’d love to hear from you. Our Customer Support team is available 24/7 at (888) 558-9836,, so please don’t hesitate to reach out with any suggestions or concerns.
Your support means a lot to us, and we look forward to serving you even better in the future!
Never consented to a Subscription for…
Never consented to a Subscription for $48 shampoo! Just received 3 bottles, reached out regarding this issue they have an offshore Customer Service department that repeats like a parrot every statement you say (so annoying) I also emailed Blaze who stated I have to PAY SHIPPING on an order I did not want/Order. That is a NOPE! based on all of these other upset customers I'm obviously NOT the only person they are shoving unwanted product on. Escalating an reporting this company
23 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Laura,
Thank you for taking the time to share your experience. We’re very sorry for the frustration caused by the unexpected subscription and the inconvenience with customer support. That’s not the experience we want for any customer. We understand how upsetting it is to receive an order you didn’t intend to place, and we apologize for the confusion. Please know that we take concerns like yours seriously, and your feedback helps us improve our processes and clarity around subscriptions and returns. If there’s anything we can clarify or assist with further, we’re here to help.
Do not put your credit card on file…
Do not put your credit card on file with this company if you do they confirm your order themselves this is not fair and then they will tell you that you confirmed it it's not fair it's not right My profile is not even complete for this mess please do not do not order from this company ever your hair falling out wash it
good and have somebody must massage your scalp
21 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Joe Ann,
Thank you for sharing your experience. We’re very sorry to hear about the confusion with your order and any frustration it caused. We understand how important it is for customers to feel fully in control of their purchases, and we take your feedback seriously. Regarding your hair concerns, we recommend following proper hair care routines, including gentle cleansing and scalp massage, to help maintain healthy hair and scalp. We truly appreciate you letting us know about your experience, as it helps us improve our process for future customers.
Happy with my experience
My experience has been good so far. There were some stock delays due to high demand, but I was notified. After the first wash, the shampoo left my hair feeling silky, and I’m looking forward to seeing the long-term results.
4 november 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Ausra,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at 888-558-9836, and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
WaRNING!!!!!!!This is a scam
WaRNING!!!!!!!This is a scam. I didn’t actually order this product but somehow started receiving it. I mailed the company after receiving the first bottle of $48 shampoos. There was no response. I just received another bottle! After spending 25 minutes arguing with someone from the company who stated my email connected was from ten years ago…. She agreed to send a return label which I had to climb a mountain to get! We did try the shampoo which left both my husband and my hair feeling like straw . If you get caught in this nightmare find the telephone number on line and don’t give up. After 25 minutes they finally agreed to let me return with their label. Do not let them tell you they can’t do this for whatever lie they give you.
19 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Natalie,
We’re very sorry to hear about your experience and understand how upsetting this must have been. Unexpected shipments, difficulty reaching support, and dissatisfaction with the product are not the experience we aim to provide, and we sincerely apologize for the frustration caused. We take concerns like this seriously and will be reviewing your feedback to improve our communication and processes. If there is anything still unresolved, our customer support team is available to assist and help bring this matter to a proper resolution.
A year in and still loving it
I’ve been a subscriber for over a year and couldn't be happier. Great customer service, you can tell they actually quality check their products. Love it
12 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Katherine,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
Avoid if your Canadian
I purchased the serum and it’s too soon to tell if it’s working well. Especially because it is suggested to use with the hot and cold instrument .which I purchased . I could not remove the cap from the base to use it. I called customer service who explained the technique ( not given on the instruction sheet). I could not nor could two other adults remove the lid from the base. I wanted to exchange it but they will not send me a new one till they receive the defective one. By the time this happens I will be away from Canada for an extended period. Nor will they compensate for shipping or the “tariffs” I have to pay to return…a defective item.
1 december 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Linda,
Thank you for sharing your experience, and we're truly sorry for the frustration this caused, especially with the cap issue, unclear instructions, and the inconvenience of returning a defective item while you're preparing to be away; please know we’re looking into this to improve our process and ensure situations like this are handled more smoothly moving forward.
I ordered the new Hot&Cold instrument
I ordered the new Hot&Cold instrument. When I tried to use the item I could not get the top of for the item to work. I called to request a return and was told I would have to return at my expense, include all the details of the purchase, etc. The cost of sending it back was $20.35. I have requested that it be refunded along with the $99. cost of the Hot & Cold instrument. Hope they will be a reputable company to comply with standard good business practices.
19 november 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Jerial,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your Hot & Cold instrument and the return process. We understand your concerns regarding the return shipping cost and the refund for your purchase. Please be assured that we take customer satisfaction seriously, and we are reviewing your request to ensure it is handled appropriately. Our goal is always to provide fair and timely resolutions in line with standard business practices.
I received damaged product due to their…
I received damaged product due to their poor quality of packing the product and sent the photo of it as requested and have heard nothing. No response, no replacement of product and no refund. the way they present the pricing is also very misleading. I would not buy from them again. Attorney Cynthia Fiene
2 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Attorney Cynthia,
We sincerely apologize for the damaged product and the delay in responding to your concerns. This is not the experience we want for our customers. We are reviewing your case for a prompt replacement or refund and appreciate your feedback on our packaging and pricing, which we will use to improve our service.
Huge Fan!
I have been using Pureance for a while now. It’s hard to pick a favorite product from the line. My skin looks plumper and juicier and the moisture stays throughout the day and beyond. The packaging is also first class so it’s easy to dispense the right amount. I would recommend this to almost anyone, not just women ;)
7 november 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Kristin,
Thank you for sharing your experience! It’s wonderful to hear that Pureance keeps your skin plump, juicy, and hydrated all day long. We’re glad the packaging makes your routine easy, too. Your recommendation to everyone really means a lot. Thanks for spreading the love!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.