The ease and simplicity in understanding the cause of hair loss I've just noticed over the past 6 months. Thought it was illness, but happened really fast. Look forward to great results with this p... Toon meer
Bedrijf heeft geantwoord
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I hate how you keep trying to sell other products beside the Hydralift shampoo. It makes me doubt the product that I just bought. That is just so wrong on so many levels! I pray that the shampoo works... Toon meer
Bedrijf heeft geantwoord
The presentation was totally too long, but they offered various methods of improving hair and body products, once you got past the presentation, which was approximately one hour. The products were t... Toon meer
Bedrijf heeft geantwoord
The promo was extensuve. Agree with Concepts, but too much repeat information. Do not use a lot of product on skin. Too many additional promotions. Presentation beautifully laid out. Product offers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pureance – for a woman with a story. Welcome to clean beauty & wellness crafted to support your skin, body, and confidence through every beautiful transformation! Pureance Empowers Women’s Wellness – At Pureance, we celebrate women’s natural evolution with clean, USDA certified products crafted to nurture balance, confidence, and self-care. Our online store offers easy access to our full range, helping you explore and choose the formulas that fit your lifestyle. While many brands rely on harsh additives, Pureance uses only safe, certified organic ingredients that promote harmony for all skin and hair types, including sensitive ones. With Pureance, you experience clean beauty and wellness delivered to your door.
Contactgegevens
9171 Wilshire Boulevard, Suite 500, PMB #238, 90210, Beverly Hills, Verenigde Staten
- (800) 595-0735
- support@pureance.com
- pureance.com
3,3
Gemiddeld
84 reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ORDERED my product 10/10/2025
I ORDERED my product 10/10/2025. Today is 10/27/2025. Have not received my product as of today! Called nice guy said: I found your order! BUT it hasn't been shipped yet as it is OUT OF STOCK! No time when it should be back in STOCK AGAIN! A letter would be nice as they have no problems sending sale product letters to me! So I said just CANCEL my order! Oh I can give you a 20% discount of $9 n change! Well that's not gonna help me at all. CANCELED!!! Went on line again and found it for cheaper! Hope this helps anyone that is going to trust your items coming!
27 oktober 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Barbara,
We’re very sorry for the delay and the inconvenience this caused. Your feedback is greatly appreciated, as it helps us improve our communication when products are temporarily out of stock. We understand how frustrating it is to wait without updates, and we’ll ensure our team addresses this moving forward. We hope you’ll consider giving us another chance to provide you with a smoother and more reliable experience in the future.
Even Glow
One of my favorite products to date. Also a huge fan of their customer service. Will 100% be ordering from them again!
11 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Danielle,
Thank you so much for sharing your feedback! We truly appreciate your kind words and continued support. It means so much to us to know that Even Glow is one of your favorite products and that you’re also a huge fan of our customer service.
We’re so happy to hear this and can’t wait to serve you again soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to reach out.
We look forward to serving you again—thank you for being our valued customer!
Fast Service and quality serums
After placing an online order, I needed to make a few adjustments. Customer service handled my request quickly and with a very positive attitude. The products arrived super fast, and what can I say — the serums are truly top quality! I also love the bottle design, they look beautiful on my shelf.
5 augustus 2025
Antwoord van Pureance
Dear Maria,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (888) 558-9836, and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
I have only read the reviews because I…
I have only read the reviews because I wanted to research this product before I purchased it...
... Don't think I will even try it.
And it sounded great! I guess that's why.😩
2 oktober 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Melissa,
Thanks for sharing your thoughts! We understand—it’s always good to research before trying something new. Everyone’s experience is different, and we’d be happy to answer any questions to help you feel confident if you decide to give it a try.
Return nightmare
I received the items I ordered 2 months later. September 15. When my 6 bottles arrived, one had leaked all over the other bottles. In the meantime I had ordered other products. I got in touch with the support representative who told me I would get reimbursed. I sent the 6 bottles at my own cost. UPS shows they received it on September 17. It is today October 1. I sent multiple emails with the proof from USP. They are NOT responding at all.
15 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Armelle,
We’re very sorry to hear about this experience and understand how frustrating this must be. We appreciate you reaching out and providing all the necessary details regarding the shipment and return.
Please contact our customer support team again at 888-558-9836 so we can prioritize your case and investigate why your previous messages were not addressed. Your satisfaction is important to us, and we want to make sure this is resolved.
Robbing em blind Sales tricks and gimmicks
Your ad on youtube DOES INDEED claim to regrow hair to lure people to the site to find that it creates volume..Well so does vo5 that costs 2 bucks.Neg reviews state facts and Pos reviews are fake with embedded subliminal ads.Only AI leaves reviews like that describing ingredients Lol .Put in payment info to checkout and then go through 10 pages of other bs where all are prechecked with yes along with a big NEXT tab to make you think youre passing on it with the "no" tab hidden.Then it lets you think the next page is to confirm info but Nope thats the last page.Next you just see the 400dollar monthly supply you just got swindled into.They just hope you dont notice it right away.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi There. We appreciate you taking the time to share your feedback, and we’re truly sorry to hear about your experience. This does not reflect the standards we aim to uphold.
We are committed to transparency and want to make this right. Please reach out to us directly at support@pureance.com or call 24/7 US (800) 595-0735; Outside US (703)-740-4444, and our team will be happy to assist you.
It’s so funny that the Dr keeps saying…
It’s so funny that the Dr keeps saying in her infomercial that she backed her science by 70 year old women in Indonesia who have thick, luscious hair. Yet, she only showed 20 something year old Indonesian women, not one was 70 plus.
20 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Farrah,
Thank you for sharing your feedback. We understand your concern and take your observations seriously.
We strive to ensure our presentations are clear and accurate, and we appreciate you pointing this out. If you’d like to discuss your experience further, please feel free to contact us at support@pureance.com or call 24/7 US (800) 595-0735; Outside US (703)-740-4444, and our team will be happy to assist you.
To order a simple shampoo and then go…
To order a simple shampoo and then go through aggressive up-selling for more bottles or other products is very frustrating. I have given up,
The presentation about the HydraLift Volumizer was terrific, so I'm disappointed to have messed up while trying to oversell it
. I am not even interested anymore!!!
20 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Zsuzsanna,
Thank you for sharing your experience with us. We’re sorry to hear about the frustration caused during the ordering process — that’s not the experience we want for our customers. Your feedback is important, and we’ll make sure it’s shared with our team to improve.
If you’d like, please reach out to us at support@pureance.com or call 24/7 US (800) 595-0735; Outside US (703)-740-4444, and our team will be happy to assist you.
Beware of the Checkout Tactics
My mother-in-law asked me to help purchase Pureance shampoo, and after going through their checkout process, I was furious at the extremely aggressive upsell practices they use. During checkout, there were probably at least ten separate upsell offers/pages, some of which made it nearly impossible to find the option to skip. In some cases, the “skip” option was hidden inside a disclaimer-like sentence.
All upsell pages displayed a warning message saying, “Do not hit the back button as it can cause multiple charges to your card” which we all know is not true so why scare your poor customers like this? The whole experience was so alarming that I started recording the process halfway through.
From my observation, Pureance’s target customers are likely customers of older age experiencing hair loss — exactly like my mother-in-law who has been very sick and lost a lot of hair — who may not be the most tech-savvy online shoppers. If Pureance is truly confident in their product, why resort to such aggressive, unfair upsell tactics against customers?
After placing the order, I called to check the status (given the endless upsell pages I had just endured) — and, unsurprisingly, was told the product was on backorder. I feel terrible for those who simply want to try the shampoo but end up spending far more than intended because they can’t easily exit the upsell pages. Targeting a vulnerable demographic with this kind of checkout is simply wrong.
Oh, the product UPC starts with 860, which is registered to Serbia.
8 september 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Shu Jean Sun,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the checkout process and the frustration it caused. This is not the kind of experience we want our customers to have.
We are committed to transparency and would love a chance to look into this further. Please don’t hesitate to reach out. Our Customer Support team is available 24/7 US (800) 595-0735; Outside US (703) 740-4444, and we’d be happy to discuss your concerns and work toward a better resolution.
Thank you for sharing your thoughts—we’re committed to improving and providing a better experience for you in the future.
Oily serums that do Not work and do not absorb
Used them for two months and saw no results. Several of the serums are loaded with oil that never absorbed in my skin, I felt like I had vegetable oil on my face. I couldn't go out with this oily nonabsorbable serum and if I put on at bedtime it goes into the pillowcases. They don't work and they are awful for use.
12 januari 2025
Review zonder uitnodiging
Antwoord van Pureance
Dear Meg,
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is incredibly valuable to us, and we truly appreciate the opportunity to improve.
If there’s anything we can do to make things right, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’d be happy to discuss your concerns and work toward a better resolution.
Thank you for sharing your thoughts—we’re committed to improving and providing a better experience for you in the future.
I would have gone with a zero if that…
I would have gone with a zero if that were available. I ordered over 3 weeks ago, never received products and they never contacted me to let me know what was going on. Then when finally refunded, again, I never saw the products, customer service said they were not even available yet, though they charge my credit card even though they knew that the products were not there. Then when refunded, funally, only 226.80, a difference of 17.01
11 augustus 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Michele,
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is incredibly valuable to us, and we truly appreciate the opportunity to improve.
If there’s anything we can do to make things right, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, and we’d be happy to discuss your concerns and work toward a better resolution.
Thank you for sharing your thoughts—we’re committed to improving and providing a better experience for you in the future.
Knowing that it is all natural organic…
Knowing that it is all natural organic ingredients. It is perfect for young adults. I know older adults can use it to but I am looking for beauty products just for the older adults. Pureance is a wonderful company.
30 juli 2025
Antwoord van Pureance
Dear Paula,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 at (800) 595-0735, outside the US, call us at
+1-703-740-4444 and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
I'm impressed!
Great organic paraban and sulfate free products! Really improved the appearance of fine lines and wrinkles on my face and neck. My skin feels more hydrated every day I use it. My makeup goes on better and lasts longer. I'm an esthetician and very impressed! (I've tried a LOT of products) Looking forward to the lightening of the hyperpigmentation on my cheeks and upper chest and will leave an update in a few weeks for the Even Flow serum. I'm not a huge fan of the smell of the Hydration Serum but I appreciate its fragrance free and can certainly deal with the 2 seconds it takes for the scent to dissappear. And beautiful packaging!
5 juli 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi there,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 US (800) 595-0735; Outside US (703)-740-4444 , and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
I was not expecting the results I got
I have been using Pureance products for a while now and I honestly love them! Two standouts for me are the cellular restore serum and even glow. The serum is amazing if you apply it in the evening. I wake up with incredibly soft, smooth skin. As for even glow, it's become my go-to for dealing with post-pimple dark spots. What I really appreciate is that I can use it even in the summer without any issues.
I also feel good knowing the products are organic, dermatologist-approved, and safe for my skin. Pureance has definitely earned a permanent spot in my skincare routine!
14 juli 2025
Review zonder uitnodiging
Antwoord van Pureance
Hi Areta,
Thank you so much for your kind words! We’re absolutely thrilled to hear that you had an excellent experience. Your satisfaction means the world to us, and we truly appreciate your support.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Our Customer Support team is available 24/7 US (800) 595-0735; Outside US (703)-740-4444, and we’re always here to help ensure you continue to have the best experience possible.
We look forward to serving you again—thank you for being our valued customer!
I ordered 1 bottle of lift and glow
I ordered 1 bottle of lift and glow, I said no to all the offers and when I put my card details in I was charge an extra $198 US dollars for 4 bottles of serum that I don’t want. I tried the on line chat and did not receive an answer I am so disappointed I will not be placing another order with the company and I would most definitely deter anyone in NZ from ordering from this company . One star for Pureance for the added item and leaving me short of money, but Five star for customer service refunding money and am now awaiting my order. Will keep you updated when I receive the product. I WANT A REFUND OF ALL CHARGES
18 november 2024
Review zonder uitnodiging
Antwoord van Pureance
Hi Linda. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
To assist you further and provide detailed information, we encourage you to connect directly with one of our representatives. Please don’t hesitate to reach out. Our Customer Support team is available24/7 US (800) 595-0735; Outside US (703)-740-4444, and we’re always here to help ensure you continue to have the best experience possible.
Velvety skin
Cellular hydration serum is the best moisturizer I ever used and believe me, I have tried dozens of various moisturizers through the years. I am 81 years old and I have discovered also that Cellular Restore Serum is by far the best product I ever used to beautifully smooth my skin. The only setback is that the cost plus shipping fees, as I live in Canada, becomes very expensive in Canadian dollars.
21 november 2024
Antwoord van Pureance
Hi M. Mclaughlin. Thank you for sharing your experience. We're thrilled to hear that our product have made such a positive impact on your skincare routine. Your kind words mean a lot to us.
Still waiting my order placed on sept…
Still waiting my order placed on sept 19 2024. Hope I’ll finally receive it?
19 september 2024
Review zonder uitnodiging
Antwoord van Pureance
Hello, Laure. We sincerely apologize for any inconvenience this may have caused. To assist you further and provide detailed information, we encourage you to connect directly with one of our representatives.please don’t hesitate to reach out. Our Customer Support team is available24/7 US (800) 595-0735; Outside US (703)-740-4444, and we’re always here to help ensure you continue to have the best experience possible. We’re here to help and look forward to resolving any issues or answering any questions you may have.
I ordered 1 bottle of lift and glow
I ordered 1 bottle of lift and glow, I said no to all the offers and when I put my card details in I was charge an extra $198 US dollars for 4 bottles of serum that I don’t want. I tried the on line chat and did not receive an answer I am so disappointed I will not be placing another order with the company and I would most definitely deter anyone in NZ from ordering from this company . One star for Pureance for the added item and leaving me short of money, but Five star for customer service refunding money and am now awaiting my order. Will keep you updated when I receive the product.
15 november 2024
Review zonder uitnodiging
Antwoord van Pureance
Good day! We sincerely apologize about any inconvenience this has brought you. By speaking with one of our representatives directly, we can provide you with more detailed information and work to resolve any issues or questions you may have. You may reach us via email, live chat, or by calling toll-free at (800) 595-0735; available Mon-Sun 24/7. For callers outside the US, please use (310) 409-4616.
Pureance is the best, organic brand I’ve ever tried!
I have used many skincare brands, but I have to say Pureance Is absolutely an exceptional, beautiful, organic brand that makes your skin feel wonderful. I have been a model for many years and I am very particular about what I put on my face because keeping my skin looking healthy is part of my job. I also do not believe in invasive treatments, so Pureance was just what I needed to keep my skin looking and feeling younger!
5 maart 2024
Review zonder uitnodiging
Antwoord van Pureance
Hi Dawn. Thank you so much for sharing your experience with our product. We understand the importance of maintaining your skin's health, and we're honored to be a part of your skincare routine. We're dedicated to creating high-quality, organic skincare solutions that nourish and rejuvenate the skin without the need for invasive treatments.
If you ever have any questions or need assistance with your skincare regimen, You may reach us via email, live chat, or by calling toll-free at (800) 595-0735; available Mon-Sun 24/7. For callers outside the US, please use (310) 409-4616.
Pureance Products deliver what they…
Pureance Products deliver what they promise. They are packed full of organic, natural ingredients but more importantly you will notice a difference in your skin pretty much right away, that continues to improve. My skin looks and feels smoother and brighter. I love the ease of use also.
25 januari 2024
Review zonder uitnodiging
Antwoord van Pureance
Hi Lori. Thank you so much for sharing your positive experience with our product! We're thrilled to hear that you've been enjoying the benefits of our skincare line. We take great pride in formulating our products with high-quality, organic, and natural ingredients to deliver effective results while prioritizing the health and well-being of your skin.
If you ever have any questions or need assistance with your skincare regimen, You may reach us via email, live chat, or by calling toll-free at (800) 595-0735; available Mon-Sun 24/7. For callers outside the US, please use (310) 409-4616.
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