Bonjour, J'avais commandé 2 flacons de CBD 6 % pour ma chienne qui a 16 ans. Il y a eu une erreur dans la préparation de ma commande. J'ai donc contacté Purecanacbd par mail. Et incroyable !... Toon meer
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Lees wat reviewers zeggen
I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attemp... Toon meer
Bedrijf heeft geantwoord
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... Toon meer
Bedrijf heeft geantwoord
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience. -- Update: After a public reply to address t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , Verenigde Staten
- +8555537441
- info@purekana.com
- purekana.com
3,4
Gemiddeld
13K reviews
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Works well to reduce my tinnitus…
Works well to reduce my tinnitus volume. The one thing I don’t like is how hard the bottle is to open!!
14 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
I can understand why it is upsetting when an order is not delivered when expected. Please note: Standard shipping can take 3-9 working days as per our website but we do have an option for rush shipping if that is the option you would prefer. Thank you!
PureKana
Customer Service Operations
Happy Customer
I am happy with PureKana because they deliver what they promise, and they do it in a timely manner.
13 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Deceptive all the way
Deceptive all the way. Tried to order 1 bottle for $49, Purekana charged for 5 on some kind of special. No review order screen before clicking to purchase. They refused to cancel. Opened a case with Paypal. These people are the worst sort of Internet crooks.
18 december 2023
Review zonder uitnodiging
Antwoord van PureKana
Hello David,
It looks like you purchased a bundle deal, in which we have already cancelled and refunded as per your request even though the items were shipped.
Thank you!
Good service continues
We set up an account for bi-weekly deliveries and it fell right in place. It just works.
11 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
If you have additional suggestions on how we can improve or expand our selection, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
This product had no effect what’s so…
This product had no effect what’s so ever and I requested a refund and never heard back!!
13 november 2023
Antwoord van PureKana
Hello,
We have replied to you on 12/12 with the return instructions. I can also post it down below for your records:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
Thank you!
Charge and don’t ship product
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience.
--
Update: After a public reply to address the issue, nothing. I was offered another couple of discount codes for future orders when I can't even get the current order. Disappointed I'll have an empty box under the Christmas tree.
7 december 2023
Antwoord van PureKana
Hello,
Thank you for reaching out to PureKana and we hope you're doing well.
We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. It looks like only one item is on backorder and that is why it is being held. I have asked the warehouse to ship the other items in the order for now.
You should receive an email confirmation with tracking within the next 24 hours.
Thank you!
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Excellent products
Excellent products. Good quality. Wish they shipped a little faster but it’s not too bad.
7 december 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I have canceled my subscription because…
I have canceled my subscription because it’s hard for me to open the bottle. So please CANCEL MY SUBSCRIPTION! Thank you!
7 december 2023
Antwoord van PureKana
Hello,
We have tutorials online for the lid but understand your decision. Your subscriptions have been cancelled.
Thank you!
I have not received my shipment.
7 december 2023
Antwoord van PureKana
Hello,
Thank you for reaching out to PureKana and we hope you're doing well.
We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. The item won't be available until next week, in which we will ship it out as soon as possible.
We hope you understand.
Love the gummies but the lid has to go
Love the gummies but the lid on the bottle is impossible to get off. This time I had to use pliers and transfer them to a different bottle to avoid further frustration and profanity.
After reading your reply, you must understand that not all of your lids work. There are some that will not move even after pushing harder and turning. I will have to decide if we want to continue with these. You should offer an alternative to those who do not have children in the home.
9 november 2023
Antwoord van PureKana
Hello!
We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered.
With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us.
I had set up to automatically refill on…
I had set up to automatically refill on the third. It’s the 17th and I still don’t have the meds!!
10 november 2023
Antwoord van PureKana
Hello Marilyn,
It looks like the order processed on 12/10 and was delivered on 12/16. I am sorry if there was any confusion.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111899562653534090
Thank you!
HHC Product Review
Great product, fast delivery, excellent communication. The HHC produces a different type of response compared to its THC analogs. I started at a very low dose and increased slowly to achieve the desired response.
12 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I never got my order
I never got my order. It is in NJ has been there since Dec 12 Please check. I am running out.
12 november 2023
Antwoord van PureKana
Hello,
It looks like it has been shipped but could be delayed with the carrier. We suggest calling the carrier for more details, if needed since we only see the same as you with the tracking.
As of today, it shows it is expected to arrive.
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111899562642156777
Thank you!
NOTHING BETTER! WORTH EVERY PENNY!
Have tried several cbd products in search of something a little more economical But, truth is, PUREKANA is the best by far and worth every cent!!
6 december 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Love your products and feel confident…
Love your products and feel confident when making a purchase that I'm getting quality ingredients.
1 december 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Subscription out of stock!
I have a subscription of 1 bottle per month, and was told Pure Kana is OUT OF STOCK!! I find this hard to believe. I think you oversold at the holiday season and your loyal subscribers are the ones being left out.
9 november 2023
Antwoord van PureKana
I am sorry to hear the product has yet to arrive.
I do see that the tracking shows.
Delivered, Parcel Locker
PUYALLUP, WA 98374
November 13, 2023, 3:57 pm
I will have a lead look into this and contact you with an update within 24 hours.
PureKana
Customer Service Operations
The gummies I get work very well
The gummies I get work very well. I like being on a plan where I never run outta
8 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
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