Bonjour, J'avais commandé 2 flacons de CBD 6 % pour ma chienne qui a 16 ans. Il y a eu une erreur dans la préparation de ma commande. J'ai donc contacté Purecanacbd par mail. Et incroyable !... Toon meer
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Lees wat reviewers zeggen
I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attemp... Toon meer
Bedrijf heeft geantwoord
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... Toon meer
Bedrijf heeft geantwoord
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience. -- Update: After a public reply to address t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , Verenigde Staten
- +8555537441
- info@purekana.com
- purekana.com
3,4
Gemiddeld
13K reviews
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Repeat purchase of great product
Consistency in quality has made me a repeat customer
21 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I placed an order on November and I…
I placed an order on November and I have not received anything as of today. I noticed that my credit card was charged for the items. Not very happy with your service.
20 november 2023
Antwoord van PureKana
Thank you for taking the time to share your feedback with us. We truly value your input and strive to provide the best possible customer service experience. Unfortunately, despite our efforts to maintain sufficient inventory levels, certain items may occasionally sell out or become unavailable. However, we always do our best to promptly notify our customers of any issues and work to find a satisfactory resolution as quickly as possible.
Best regards,
PureKana Customer Service Operations
I love the product but customer service…
I love the product but customer service is an F. Their packaging was impossible to open (had 4 people try to open and apparently they've had other complaints). They refused to reimburse me without sending it back but when I tried to send back the shipping was over $10. Really disappointing because I've been a loyal fan of their CBD gummies for years but found it unfortunate they couldn't offer any more help (such as free shipping).
20 november 2023
Antwoord van PureKana
Hello!
We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered.
With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us.
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKana gummies are a wonderful…
PureKana gummies are a wonderful product - effective and very appealing. Also, customer service is very helpful, responsive and accommodating.
19 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
We value your feedback and time. Our inventory may sell out quickly, and some products may be out of stock. We apologize for any inconvenience this may cause. We'll inform you promptly and offer a suitable solution if a product is unavailable at the time of your order. Thank you for choosing PureKana.
Best regards,
Customer Service Operations
you gave me a 12/11 ship date
you gave me a 12/11 ship date. it's now 12/23 and item show backordered with no ETA, you billed my credit card on 11/18. You didn't response to my email requesting an estimated ship. I don't know if it's 1-2 weeks, a month, 6 months, a year
17 november 2023
Antwoord van PureKana
I appreciate your feedback and we value your time. Unfortunately, inventory does go pretty quick and while we do try to stay on top of it, there may be times when an item is not available or out of stock. However, we do try our best to work it out, notify our customers and get it out to them as quickly as possible.
PureKana
Customer Service Operations
Great products
Pure Kana gummies are a perfect addition for my daughter to managing her wellness
17 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Excellent customer service
Excellent customer service! They reply quickly to any question or concern and are always polite and helpful. They also run wonderful sales on a regular basis. Really great company and their products are top notch!
18 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I have has uncontrolled anxiety for a…
I have has uncontrolled anxiety for a long time, prescription anxiety medication had things worse or made me feel nothing at all. The CBD gummies have worked miracles, allowing to focus on my job instead of the anxiety and stress that it brings.
18 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I got Pure Kana to stop my Tinnitus
I got Pure Kana to stop my Tinnitus. It didn`t touch it. I`ve had this ringing for 20 years.
3 december 2023
Antwoord van PureKana
Hello,
I am sorry to hear the effect of the product purchased was not as you were expecting. Please note, each experience varies by person since it is dependent on how it metabolizes in one’s system.
We will be happy to see if there is anything more suitable to your needs. In addition, we have added new items to our line of products that were from the voice of our customers.
If you wish to return it, you can certainly do so within 30 days of the order:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
PureKana
Customer Service Operations
Always a great product!
18 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I was only sent one of the 2 items I…
I was only sent one of the 2 items I ordered. Emailed and called with no answers. Apparently I am out the money. Do yourself a favor and find another company. Very poor customer service.
18 november 2023
Antwoord van PureKana
Hello,
Thank you for reaching out to PureKana and we hope you're doing well.
We recently experienced a surge of demand for our products and we ran out stock sooner than expected. On behalf of the whole team, I would like to apologize for this miscalculation on our part. While we shipped out half of the order, the other item won't be available until the last week of December. We will then ship it out to you as soon as we can.
Thank you for your patience!
purekana sent me the wrong product
purekana sent me the wrong product, refuses to send me the right stuff, I've asked for a container to send back the wrong order they sent me, and they refuse to help me. I've told them because they've chosen to be so uncooperative that I will never order from them again, and they simply do not care if they lose a long time customer or not..their mistake, not mine, they are causing me grief because I can't get the stuff I need. Grrrrrrrrrrr.
17 november 2023
Antwoord van PureKana
Hello Karen,
It looks like we have gone back and forth with emails but in order to reship the order again, we are awaiting the photos of what you received. Once we receive those photos, we will go ahead and resolve this issue with a reshipment. No need to return the wrong items. We just need to report it with the photos to the warehouse before action can be taken.
Thank you!
Purekana is a scam
Purekana is a scam. They give false health claims and discount, and a whole lot of many subscriptions. I declined all of them. then they just charge and ship without confirmation or review of the order. I thought I would just be charge for $50.00 but got got another charge for $162.+ on top of $52.+ charge. They then after a week of receiving the products they are shipping more and I will be charge again. This is a good example of a scam. I made a call to cancel, and they tried so hard and its very frustrating dealing with customer service, they try to keep you as a subscriber. They will try many ways to keep you to get more money out of you. Purekana is unethical. Everybody avoid Purekana !!
20 november 2023
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
They don't let customers know that…
They don't let customers know that they're out of your item. We had actually fixed it via email (because I contacted them!) by the time they apologized. They're not talking to each other much, nor were they talking to me. Now I have to keep checking on my orders from them. If their product wasn't excellent, I wouldn't tolerate this.
14 november 2023
Antwoord van PureKana
Thank you for your feedback. We're sorry for the inconvenience you faced with our communication. We're actively working on improving our processes to keep customers informed about their orders. Your insights are crucial, and we appreciate your patience. Rest assured, we're committed to providing a better experience in the future. If you have any further concerns, feel free to reach out.
Best,
PureKana
Customer Service Operations
My last 4 orders of 2-3 bottles have…
My last 4 orders of 2-3 bottles have been lost and taken a month to arrive. I rely on this for my chronic pain. You have done something different where your distribution has failed.
14 november 2023
Antwoord van PureKana
I appreciate your feedback, and we value your time. While we aim to stay on top of inventory, there are instances when an item may be unavailable or out of stock. We're actively working on improving our processes to address these challenges. Rest assured, we're committed to notifying our customers promptly and expediting deliveries.
If you have further concerns, please reach out.
Best,
PureKana
Customer Service Operations
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