Bonjour, J'avais commandé 2 flacons de CBD 6 % pour ma chienne qui a 16 ans. Il y a eu une erreur dans la préparation de ma commande. J'ai donc contacté Purecanacbd par mail. Et incroyable !... Toon meer
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Lees wat reviewers zeggen
I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attemp... Toon meer
Bedrijf heeft geantwoord
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... Toon meer
Bedrijf heeft geantwoord
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience. -- Update: After a public reply to address t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , Verenigde Staten
- +8555537441
- info@purekana.com
- purekana.com
3,4
Gemiddeld
13K reviews
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Pure Kana is great to work with.
I enjoy how easy it is to order a product that definitely helps me relax and sleep. This company works hard to get you what you need- to relax and enjoy at the same time.
24 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
My dad that was suffering from cancer…
My dad that was suffering from cancer tried these gummies and it helped a lot. He recently passed and left some behind and I tried them and found these gummies to really help with my anxiety through it all. I am now a recurring customer. Thank you for producing such an effective product for so many that suffer from ailments and illnesses.
1 december 2023
Review zonder uitnodiging
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Container Bottles Hard to Open
The bottles that CBD come in are very hard to open; sometimes have to pry them off with pliers and a screwdriver. Please fix this!
24 november 2023
Antwoord van PureKana
Hello,
Thank you for getting in touch, and we hope you're doing well. We're sorry to hear that you're having trouble opening our new bottles with child-resistant lids. We recently made a change to our packaging to ensure the safety of our customers and meet regulatory requirements.
To open the bottle, please push down and twist the lid at the same time. This will require a bit more effort than our previous lids, but it will ensure that the bottle is properly sealed and prevent tampering. We understand that this change may be frustrating, and we apologize for any inconvenience it may have caused.
Our previous lids had a seal that would come off once the bottle was opened, which was a concern for some customers. We want to ensure that our customers feel safe and confident when using our products. If you have any further questions or concerns, please don't hesitate to contact us.
I ordered one item twice and got other…
I ordered one item twice and got other items sent out. First time refunded all but 2,40 $ and second time refunded all but 10,20$ 🤔 Weird!
Really disappointed!
24 november 2023
Antwoord van PureKana
Hello,
Thank you for sharing your feedback with us. We value and appreciate all concerns raised by our customers. After reviewing your account, we have found that you had paid for Route Shipping protection, which is a non-refundable service that some customers choose to pay for or can add on top of their purchase. If you have any further questions or concerns, please feel free to let us know. Thank you.
Love the product and deals
Love the product and deals. Shipping has been horrible since the election infection.
24 november 2023
Antwoord van PureKana
I can understand why it is upsetting when an order is not delivered when expected. Please note: Standard shipping can take 3-9 working days as per our website but we do have an option for rush shipping if that is the option you would prefer. Thank you!
PureKana
Customer Service Operations
Product not received
I ordered from PureKana the day after thanksgiving and still, on, December 29, haven’t received my products. I had to email them to ask, and they will only told me they ran out of stock. I emailed a second time when it was clear the items I ordered for gifts would not arrive in time for Christmas, and they offered to ship the part of my order that they do have in stock, but they haven't done that either. Their last communication on 12/26 said they currently have no ETA, but gave me a 40% off code. I keep getting emails asking me to review the product I haven't received yet, and for which they charged my credit card over 30 days ago now. Bad business practices
23 november 2023
Antwoord van PureKana
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when a product you're interested in is out of stock. We want you to know that we value your business and we're sorry for any inconvenience this may have caused you.
Please know that we do our best to keep our inventory up-to-date, but sometimes items sell out quickly. That being said, we're committed to working with you to find a solution and ensure that you receive the product you're looking for as soon as possible.
Thank you for your understanding and patience.
Warm regards,
PureKana Customer Service Operations
The sleep gummy with melatonin works…
The sleep gummy with melatonin works very well. I was able to get around 8 hours of sleep.
24 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
I understand that it can be frustrating when an order is not delivered on time. Please note that as per our website, standard shipping may take 3-9 working days. However, if you require a faster delivery, we do offer a rush shipping option. Thank you for choosing PureKana. If you have any further concerns, please feel free to contact our customer service team.
I’m getting extremely annoyed with this…
I’m getting extremely annoyed with this company. Lately they are always out of the CBD oil strength that I need. And they never get that strength back in stock, or it takes forever. I use this for anxiety and seizures. It is paramount I have the right strength. I’m looking for a new company. The product itself is good, but this is becoming too much of a regular problem.
28 december 2023
Review zonder uitnodiging
Antwoord van PureKana
We highly appreciate your feedback and value the time you have taken to share it with us. Unfortunately, our inventory is in high demand and sometimes items go out of stock quicker than expected. However, we always strive to stay on top of it and do our best to notify our customers as soon as possible when an item is not available or out of stock. We will work diligently to get the item to you as quickly as possible.
Thank you for choosing PureKana.
Best regards,
Customer Service Operations
I love your
I love your. Gummy’s but I had a bottle with a defective top and when I tried to open it with a screwdriver it ended up on the garage floor. I had three new bottles so I threw them all away. Ihave the top and I think the bottle has been recycled
27 november 2023
Antwoord van PureKana
Hello!
We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered.
With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us.
I did not receive my product and…
I did not receive my product and Purekana puts it on me to find out why
Will not purchase from them again
21 november 2023
Antwoord van PureKana
I want to thank you for your feedback. We truly value your time and understand the importance of having our inventory up-to-date. Unfortunately, sometimes due to high demand, a product may become out of stock. However, we do our best to notify our customers and work towards finding a solution as quickly as possible. Please know that we appreciate your business and will continue to improve our operations to better serve you.
Best regards,
PureKana Customer Service Operations
I’m a holistic health practitioner and…
I’m a holistic health practitioner and do different forms of kinesiology/muscle testing. The products test well.
22 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
good product
good product. Seems to be quite helpful.
However, the containers are IMPOSSIBLE to open. Have had to use a hack saw to cut off the top of the container. IMPOSSIBLE
21 november 2023
Antwoord van PureKana
Hi there!
Thank you for getting in touch with us. We hope you're doing well. We apologize for the difficulty you're facing in opening our bottle. We recently switched to a more child-resistant lid to ensure the safety of our products. This has made it a bit harder to open the lid, but if you push down and twist at the same time, it should open. However, you may need to apply more pressure than you would have with our previous lids.
Our previous lids used to have the seal come off within the lid once opened. This raised concerns for some customers, and we want to ensure that our customers feel safe and secure when using our products. We are sorry for any inconvenience or confusion this may have caused you.
Please don't hesitate to contact us if you need any further assistance.
unhappy with flavor and contianer
The packaging was a disaster. It took so long to open the container, that once open, I threw it away and put the gummies into a jar. Also, the first time I tried it, I liked the taste. This mixture of flavors is unpleasant. I won't order it again.
21 november 2023
Antwoord van PureKana
Thank you for sharing your feedback with us. We're sorry to hear that you had issues with the packaging and flavor of our product. We understand how disappointing it can be when things don't meet your expectations. Please know that we truly appreciate your input, and we're committed to making things right. We will be passing your feedback on to our teams for improvement, and we hope to exceed your expectations in the future. If you have any more suggestions or concerns, please don't hesitate to reach out to our customer support team at CustomerService@purekana.com. Thank you for your patience and understanding.
Best,
PureKana Customer Service
I feel good.
23 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Great gummy!
I have been taking this CBD product for over a year. I am impressed by the quality of the product. Customer service is also excellent.
21 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Ordered my quarterly purchase…
Ordered my quarterly purchase 11/20/2023. CC charged on that day and have yet to be notified the order is processed much less received it. And I'm certain they'll respond "we are sincerely sorry we mis-calculated our inventory" ... Ok FINE but I got a $700 plus bill I HAD to pay NOW. They shouldn't be taking the $ unless/until they can fill orders within 30 days.
20 november 2023
Antwoord van PureKana
Thank you for your feedback. We truly value your time and we are sorry to hear that the item you were looking for is not available or out of stock. We do our best to manage inventory and keep it up to date, but sometimes popular items do sell out quickly. However, we will do everything we can to inform our customers and get the item to you as soon as possible.
Best regards,
PureKana
Customer Service Operations
My husband started using the gummies to…
My husband started using the gummies to help with knee pain. They work great! He couldn't do the things he does without them.
21 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Subscription not sent for 2nd time
Subscription not sent for 2nd time. PureKana is not a reliable source for what you need! We got delivery every 2 weeks; none since 11-22-23! Bad business that doesn’t care!
25 december 2023
Antwoord van PureKana
I understand and appreciate your feedback and we highly value your time. Unfortunately, our inventory can sometimes sell out quickly. Although we try our best to keep track of it, there may be times when the item you're looking for is not available or out of stock. However, we always strive to work out the best solution, notify our customers and get the item to them as quickly as possible.
Best regards,
PureKana Customer Service Operations
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