Bonjour, J'avais commandé 2 flacons de CBD 6 % pour ma chienne qui a 16 ans. Il y a eu une erreur dans la préparation de ma commande. J'ai donc contacté Purecanacbd par mail. Et incroyable !... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attemp... Toon meer
Bedrijf heeft geantwoord
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... Toon meer
Bedrijf heeft geantwoord
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience. -- Update: After a public reply to address t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , Verenigde Staten
- +8555537441
- info@purekana.com
- purekana.com
3,4
Gemiddeld
13K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you for your amazing customer…
Thank you for your amazing customer service and your great product.
I will continue to order from you
30 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKana always delivers the best…
PureKana always delivers the best product results!
29 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Really dissatisfed The order for the special edition…
The order for the special edition gummies, the ones with the mushroom ingredients, still has not arrived. The return policy is questionable. I sent the cbd oil back two weeks ago and still have not heard anything. Overall, very disappointed. Will not be ordering again.
28 november 2023
Antwoord van PureKana
Hello,
I'm sorry to hear about your experience. I'd be happy to help and make things right, but unfortunately, we don't have your contact information on file.
Could you please send us an email directly to CustomerService@purekana.com, including your full name, order number, and date of purchase?
Thank you for your understanding!
Best regards,
PureKana
Customer Service Operations
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
RIP OFF!!
RIP OFF!!! Ordered from my cell phone and the "add-ons" were never itemized nor was I able to find a "No Thanks" button on my screen until it was too late and the amount of my order was nearly doubled. The next morning when I held for 30 min on first call and 22 on the second, the best they could offer was a 35% refund on the add-on items. This is a racket and I am an idiot for ever initiating an order with them. If reputable people like Dr. Ben Carson or Dr. Oz were associated with this product it would not be such a rip off. AVOID THIS COMPANY...IT IS A RIP OFF!!!
1 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your negative experience. I would be happy to help and make things right. However, we do not seem to have your contact information on file.
Would you be able to send us an email directly at CustomerService@purekana.com with your full name, order number, and date of purchase?
Thank you for reaching out to us!
Best regards,
PureKana Customer Service Operations
Placed order on 11-27-23 and have not…
Placed order on 11-27-23 and have not received order or any updates on status as of 1-1-24
27 november 2023
Antwoord van PureKana
I appreciate your feedback and we value your time. Unfortunately, inventory does go pretty quick and while we do try to stay on top of it, there may be times when an item is not available or out of stock. However, we do try our best to work it out, notify our customers and get it out to them as quickly as possible.
PureKana
Customer Service Operations
Focus gummies
The “trial” gummies for focus are great. I hope you make them a permanent item. Hoping the sleep CBd gummies are restocked soon.
28 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Top won’t open.
First and foremost you can not get through to customer service if you place an order on the regular website. You can only call to speak to a customer service person if you put order through Instagram. I had placed a big order from Black Friday. Half of my items I still have not received. My main problem was not being able to open the bottle of gummies. I finally emailed and they did send me a new bottle but when we received the new bottle we could not open that one either. My husband had to cut off the bottom of the jar to get them out. I have three stars because they did send me a new jar. But that top was faulty too.
28 november 2023
Antwoord van PureKana
Hello!
We appreciate you reaching out and hope you’re doing well. We are very sorry to hear that you are having a hard time opening up the bottle. We recently made a change in our bottles and lids to a more child resistant lid which has made it a bit more difficult to open. If you push down and twist at the same time it should open for you, however, please keep in mind you may need to push down harder than you would have had to with our other lids. These new lids have also made it better for sealing our products and ensuring customer’s their bottle hasn’t been tampered.
With our old bottles and lids the seal would come off within the lid once opened and this raised concerns for some customers and we want our customers to feel safe and reassured when opening and using our products. We are very sorry for any frustration, inconvenience or confusion this may have caused you. If we can be of any further assistance please do not hesitate to contact us
When trying to set up a auto send…
When trying to set up a auto send order, it refused to do so when I was setting up the account. I already have an existing account and the system would not let me change my password
28 november 2023
Antwoord van PureKana
Hello,
I am sorry to hear about your experience.
I would love to step in and make things right.
I went ahead and escalated your concern to our team and someone will be reaching out to you shortly.
Thank you!
PureKana
Customer Service Operations
“Replace Pharma With CBD!”
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product.
We all know now many pharmaceuticals are dangerous drugs.
Your products are great-just wish I can continue to afford them. Don’t foresee prescription insurance paying for your kinds of products anytime soon!
24 november 2023
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Scam
My dad wanted me to order this for $39. At the end of the transaction it said $212.13 and now I can’t cancel it!!!!!! Don’t do it!
1 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Consistent products and easy shipping
28 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
PureKana now incorporates Kratom in their CBD formulas. I will no longer buy from PureKana
I have recently noticed that PureKana now offers Kratom. This is not good, as I feel that they incorporate this into their various CBD formulas, of which I personally had experienced adverse reactions. For this reason, I will no longer buy any products from PureKana.
27 november 2023
Antwoord van PureKana
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding the inclusion of Kratom in PureKana's products. Your experience with adverse reactions is certainly important, and we take your feedback seriously.
It's crucial for us to provide products that meet our customers' expectations and deliver a positive experience. We apologize for any discomfort you may have experienced with our CBD formulas. We are continually striving to improve our products and your input helps us in that process.
If you have any further details about your adverse reactions or if there's anything specific you would like us to address, please feel free to share more information. Customer safety and satisfaction are our top priorities, and we are committed to addressing any issues to ensure a better experience for all our customers.
If you have any other questions or concerns, please don't hesitate to reach out. We value your feedback and would like the opportunity to make things right.
Complete SCAM
Complete SCAM. I ordered ONE $48 bottle of gummies, and they somehow ADDED another $200 in ...I don't even know what. Stay away from these scammers!! I called and they said they would void the order but it would take 7 to 10 days to return my money. Yeah, we'll see. I've seen several ads about Purekana on Facebook and have reported ALL of them as scammers. Bad people!!
31 december 2023
Review zonder uitnodiging
Antwoord van PureKana
I'm sorry to hear about your frustrating experience. It's concerning to hear about unexpected charges and delays in resolving the issue. We understand your frustration and assure you that we take this seriously. We're committed to resolving the matter promptly and appreciate your patience. If you have any further concerns or questions, please don't hesitate to contact us directly. We value your feedback and are working to address this issue for you.
false advertizing
I saw the Ad for this on FB, which was supposedly supported by Dr. Oz. I thought I would give it a try. First the ad tells you to pick a door to get a discount, which I did, which was 70%. Then it states that I qualify for free shipping. Then it shows the packages you can choose. I chose one that was buy 3, get 2 free for 39.99. After declining 5 other miscellaneous offers for things I didn't want, it processes the payment and so I scroll down to find out I was charged $247.33.
I called immediately to cancel the order and the young man (Ariel) told me the bottles are $89 each.
I have 2 emails to provide proof of order and cancellation.
30 december 2023
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
I have still not received my cbd/cbn…
I have still not received my cbd/cbn ordered in late November… as a result I have run out of my sleep help
Not good !!!!
27 november 2023
Antwoord van PureKana
I appreciate your feedback, and we value your time. Unfortunately, our inventory can sell out quickly, and while we try our best to keep track of it, there may be instances when an item is not available or out of stock. However, we do our best to resolve the issue, notify our customers, and get the item to them as soon as possible.
Thank you for choosing PureKana.
Sincerely,
Customer Service Operations
All the AI generated advertisements are…
All the AI generated advertisements are deceiving, The CBD gummies did nothing to help my blood sugar except they might’ve help with sleep. I know the CBD gummies do not fix my blood sugar problem. So don’t get taken by the ads.
26 november 2023
Antwoord van PureKana
Hello,
I'm sorry to hear that the product didn't meet your expectations. Please note that individual experiences with CBD products can vary due to differences in metabolism.
We'd be happy to explore other options that might better suit your needs. Additionally, we've introduced new products based on customer feedback.
If you decide to return the item, you can do so within 30 days of the order at the following address:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
Feel free to reach out if you have any further questions or if there's anything else we can assist you with.
Best regards,
PureKana Customer Service Operations
I use the the hemp cbd for the…
I use the the hemp cbd for the arthritis pain in my hands and know this helps me. I always receive my orders in a timely fashion. Thank you.
24 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
I love his product because it helps my…
I love his product because it helps my fibromyalgia and I don’t need to take any medication for it. Did take longer than usual this time to get my products but the wait was worth it
24 november 2023
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible.
If you have additional feedback on how we can improve, we are always open to hear from our customers. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Antwoord van PureKana
Thank you for your feedback. Our mission is to lead the industry in bringing high-quality hemp cannabidiol (CBD) based products to the marketplace. We strive to educate the world on the benefits of hemp extract, and it is our goal to offer the industry's highest quality, most trusted products.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
PureKana
Customer Service Operations
Email: info@purekana.com
Call: 1-855-553-7411
(Choose option 1 for orders placed on our Direct Website or option 2 for orders placed with our Affiliate Partner)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.