Bonjour, J'avais commandé 2 flacons de CBD 6 % pour ma chienne qui a 16 ans. Il y a eu une erreur dans la préparation de ma commande. J'ai donc contacté Purecanacbd par mail. Et incroyable !... Toon meer
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I received another shipment without my request. I have tried to contact PUREKANA multiple times. When I call the phone number attached to the credit card bill it immediately disconnects. When attemp... Toon meer
Bedrijf heeft geantwoord
Trying to reduce certain meds so I can get mental relief more from your Delta 8,9 and THC product. We all know now many pharmaceuticals are dangerous drugs. Your products are great-just wish I can... Toon meer
Bedrijf heeft geantwoord
Charge and don’t ship product. When you ask for a ETA you’re given a discount code for a future product order not an answer. Very frustrating experience. -- Update: After a public reply to address t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
6710 N Scottsdale Rd Suite 240, 85253, Paradise Valley, AZ , Verenigde Staten
- +8555537441
- info@purekana.com
- purekana.com
3,4
Gemiddeld
13K reviews
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Not happy
Not happy. My grandmother saw an add to try for free and called and requested to try and some how got charged over $200 and got 5 bottles which was not what she wanted or needed. I am not paying to mail this back without guaranteed refund.
16 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Crooks
Gummys have a 0 effect and you tried to Bill a second time unauthorized
16 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear the effect of the product purchased was not as you were expecting. Please note, each experience varies by person since it is dependent on how it metabolizes in one’s system.
We will be happy to see if there is anything more suitable to your needs. In addition, we have added new items to our line of products that were from the voice of our customers.
If you wish to return it, you can certainly do so within 30 days of the order:
PureKana Returns
100 Lackawanna Ave.
Parsippany, NJ 07054
PureKana
Customer Service Operations
Buy 3 get 2 free
Buy 3 get 2 free, not. My card was denied by the bank. They managed to put it through some how. I was charged for all 5.
12 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hi Helen,
Thank you so much for taking the time to share your feedback with us. We are truly sorry for any inconvenience caused, and we are glad to hear that we were able to assist you and void the transaction. We hope that in the future, we can have the opportunity to serve you under better circumstances and exceed your expectations. Rest assured that we appreciate all of our customers and their valuable feedback, which helps us to continuously improve our customer service.
Thank you,
Purekana LLC
A bad start
A bad start. My introductory order ended up costing me $132.28 for 2 bottles of product. Ad written in such a way as to confuse you regarding your cost this is how they explained it.
The bundle deal that you selected was the buy 1 get 1 free PureKana 500mg CBD gummies monthly. This deal save you about $60 since the original price per bottle is $89.99.With the deal, you get the bottle at a discounted price of $59.99. With that being said, the discounted bundle is the same as getting 1bottle at full price but instead, you get 2!
Normal cost $89.99x2 bottles= $179.98 plus taxes/shipping.
Your cost $59.99x2 bottles= $119.98 plus taxes/shipping.
Saving:60
Just so you know You have to do the math. Now, lets see how the product works.
12 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your previous experience. As a helpful and fair customer service representative, I would be happy to assist you in resolving the issue. However, we do not have your contact information on file.
To assist you better, please email us directly at CustomerService@purekana.com. Please provide your full name, order number, and date of purchase in the email. We appreciate your cooperation.
Thank you for choosing PureKana.
Best regards,
Customer Service Operations
I need to cancel my order due to lack…
I need to cancel my order due to lack of funds. I can’t seem to talk to a real person and I went to the web site and did not find any area to cancel it.
12 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Dear valued customer,
We are sorry to hear about the experience you had with our services. We would like to take the opportunity to assist you in resolving this matter and providing you with a satisfactory solution.
We have taken the liberty of forwarding your concern to our dedicated team, who will be in touch with you shortly. Our goal is to ensure that all our customers receive the best possible service and experience with us.
Thank you for choosing PureKana. Our Customer Service Operations team is always here to assist you with any questions or concerns you may have.
Best regards,
PureKana Customer Service Operations
I saw an offer for $39
I saw an offer for $39. I ordered based on the offer and yet the charge was over $200. I immediately tried to call to cancel my order but there is no answer after hours so I emailed asked to cancel the order and not charge. I am hoping they honor my request to cancel. The $39 is a fraudulent tactic and the ordering takes time so you don’t realize what is happening.
11 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about the negative experience you had. I would like to help by stepping in and making things right for you.
As such, I have escalated your concern to our team and someone will be in touch with you shortly to address the issue.
Thank you for bringing this to our attention.
Best regards,
PureKana Customer Service Operations
50 complaints on BBB
There are almost 50 complaints against PureKana on Better Business Bureau. Most of them are for fraudulent, unapproved charges. Unfortunately I'm switching to a new brand of CBD products after using PureKana for many years. You can't reach anyone by phone if you order directly from their website and are forced to email instead. The loyalty program seems to be intentionally deceptive in several ways. I emailed for months with customer service about missing rewards after following a link to leave a review for reward points. I finally just gave up. There is also no information stating if you cash in reward points that you can't use them with a discount code. Once cashed in, there is no way to use them that makes sense financially (because you lose the discount) and you can't undo the decision.
9 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Dear valued customer,
We sincerely apologize for the frustration and difficulties you have experienced with PureKana. We take customer complaints very seriously and are disappointed to hear that our service did not meet your expectations.
We understand the concerns you have raised regarding fraudulent charges, lack of phone support, issues with the loyalty program and rewards, and overall difficult communications. Your feedback provides valuable insights that will help us improve our policies, processes and customer service moving forward.
Our goal is to provide all of our customers with a positive and satisfactory experience. We are committed to addressing any ongoing issues and regaining your trust and loyalty. If you would be willing to give us another chance, please let us know if there is anything we can do to make things right. We would welcome the opportunity to connect with you directly to fully understand your experience, address your specific concerns, and rebuild our relationship.
Thank you again for taking the time to share your feedback
They are a scam
They are a scam! Don’t do it ! I’m out 246.00 because I ordered a 39.00 trial. They are DISHONEST financially. My bank and I are working on them. Please do not fall in the same pit! You will be sorry! They prey on folks that are looking for help and then they f you over! Don’t do it!
7 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would love to step in and make things right. However, we do not have your contact information listed here.
Can you please email us directly: CustomerService@purekana.com with your full name, order number and date of purchase.
Thank you!
PureKana
Customer Service Operations
Absolute scam of a company
Absolute scam of a company.
They added additional items to my order and then when I emailed and called within 24 hours to have them removed they refused to do so. There customer service was shady as well.
5 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your recent experience. I would like to help resolve the issue, but unfortunately, we do not have your contact information on file.
Could you please send us an email directly at CustomerService@purekana.com with your full name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Worst customer service experience…
Worst customer service experience ever!!! Do not buy from this company!!!
4 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about the experience you had with our service. I would love to help you and make things right, but unfortunately, we don't have your contact information on file.
In order for us to assist you better, can you please send us an email at CustomerService@purekana.com? Kindly include your full name, order number, and date of purchase.
Thank you for your patience and understanding.
Best regards,
PureKana
Customer Service Operations
PureKana made it RIGHT! I just got taken for $263 + and when I…
Well, after posting this review yesterday, I'd like to report that Purekana cancelled my order and returned the money back to my account!! I COULDN'T BE MORE HAPPY WITH THIS COMPANY'S RESPONSE! Thank you PureKana!
I just got taken for $263 + and when I spinned the wheel it said one bottle was free. Then it said i got 1 bottle for 39.99 and I only ordered 3 total!! I did order the 1000mg at $10. more per bottle but HOW DOES IT EVEN ADD UP TO OVER $200. THIS COMPANY IS VERY DECEITFUL and it's a shame because the PRODUCT VERY WELL COULD BE GOOD BUT WITH THIS KIND OF EXPERIENCE, who will EVER KNOW!!
1 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Dear Customer,
I am sorry to hear about the experience you had. I understand how frustrating it can be, and I apologize for any inconvenience caused. As a representative of PureKana, I would like to assist you in resolving this issue.
I have escalated your concern to our team, and they will be in touch with you shortly. Please be assured that we are committed to providing you with the best possible customer service experience.
Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
PureKana
Customer Service Operations
Unacceptable delay in receiving my…
Unacceptable delay in receiving my order. (Monthly subscription of 2 bottles) ~ $146xx that was charged almost 2 weeks ago. Not only that, trying to reach customer service is a useless exercise in futility: (their call volume is too high, suggesting they have too many complaints and not enough people to handle them). The product itself is fine; too bad customer service is so lacking. Will shop and pursue other companies; my experience to date with PureKana is significantly inferior to others. I’ve been charged almost $150. I’m empty-handed. And cannot reach anyone there to address my complaints. This is disreputable scamming behavior.
2 februari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. We value your business and would like to make things right.
I have escalated your concern to our team, and someone will be reaching out to you shortly to address the issue.
Thank you for your patience and understanding.
Best regards,
PureKana Customer Service Operations
This SHADY Company Almost Got Me!
OMG! I went to place an order for CBD gummies that showed a price of $39 and change. Filled out all of my information plus my bank card information. I am immediately notified that my bank DECLINED the charge. I thought I must have put in a wrong bank card number, but the second time my card was DECLINED again? What?? I left the website immediately thinking something scammy is going on. Within 30 seconds I get an email from my bank wanting to know if the charge of $216 is 'ok' and do I want to proceed. For $216 bucks? Oh H#ll NO. My bank has never intervened with any of my purchases on-line! Hmmm, wonder why now? Bank rep said that because the Company has my card info, they are going to cancel my card and reissue a new one. I am so indebted to Chase for catching this! PureKana was burning up my phone for 5 minutes trying to call me.. then they texted stating there was an issue with my 'order' and they would give me a 62% off coupon, but it's only valid for 15 minutes. RUN, RUN RUN
Update Feb. 3 The reply from PureKana is also BOGUS! Note they say 'it was not an intentional scam'. Well then it must have been an unintentional scam?! Way too many similiar complaints for upcharging $$$$ the customer when placing an order.... read the complaints on BBB.
31 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Thank you for bringing this issue to our attention. I sincerely apologize for the trouble you experienced when attempting to place an order on our website.
I want to assure you that what happened was not an intentional scam and we take matters like this very seriously. It seems that your attempt to place an order was done through our affiliate side which deals more with bulk orders. We suggest trying our direct side instead, which handles smaller quantities.https://purekana.com/
Please know your personal information is safe with us, and we have no intention of misusing it in any way.
Please let us know if you would like to place an order, and we will make sure there are no other issues.
Thank you again for your patience and for bringing this to our attention. We appreciate customers like you who help us improve. We sincerely hope we can regain your trust, as providing excellent customer service is our top priority.
Sincerely,
PureKana
Customer Service Operations
Email: info@purekana.com
I ORDERED BOGO YOUR SOCIAL MEDIA SITE
I ORDERED BOGO YOUR SITE STEPPED ORDER TO 5 BOTTLES FOR 210.38 WITH TAX COULDNT CHANGE IT WENT STRAIGHT TO THE 5 PRICE A SCAM AS I SEE IT WILL RETURN FOR REFUND PROBABLY WILL TAKE IT UP THE A-- BUT I CAN RETURN FOR ANY REASON HOPEFULLY OTHERS SEE THIS AND DONT GET SCREWED AS I DID
21 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear that your experience was not up to par. I would love to assist you and ensure that your issue is resolved satisfactorily. However, I am unable to locate your contact information in our records.
Could you please send us an email directly at CustomerService@purekana.com with your complete name, order number and date of purchase?
Thank you for your cooperation!
Best Regards,
PureKana Customer Service Operations
This shady company is a fraud
This shady company is a fraud.
After i returned some of their useless product THAT I DID NOT ORDER. to sender now they sayen they didn't receive it to give my refund.
DO NOT DO BISSNESS WITH PUREKANA!!
ITS A SCAM..
im going to file a complaint to every government agency that i can about this fraudulent company.
3 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your recent experience. I would be more than happy to assist you and resolve any issues you may have encountered. However, we do not have your contact information on file.
Could you please send us an email directly at CustomerService@purekana.com with your full name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
I started taking pure kana gummies…
I started taking pure kana gummies about two months ago and like what they do. However, I had to take a drug test (urine) last week and failed it. In all my sixty years I have never taken any drugs, including marijuana, and never failed a test before. I am now out of a job.
26 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I apologize for the negative experience you have had. I would like to assist you and resolve the issue. However, we do not have your contact details on file.
To help us assist you better, please send an email directly to us at CustomerService@purekana.com with your complete name, order number, and purchase date.
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
Fast shipping and wonderful quality…
Fast shipping and wonderful quality tasted great and the effects was amazing definitely better then other brands I’ve ordered! I will definitely be purchasing on this site from now on!!!
8 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Thank you for your feedback. We strive to provide the best service and products that we could! In doing so, we recently revamped our team + provided them with the tools they need to assist our customers in the best way possible. With many more things to come.
In addition, we have added new items to our line of products that were from the voice of our customers. Please check it out and let us know what you think!
If there is ever a need to reach out, please do not hesitate to do so. We are always open to feedback and ways that we can improve. After all, we are here to make a difference + it starts here.
PureKana
Customer Service Operations
Email: info@purekana.com
I've been waiting for my package for 11…
I've been waiting for my package for 11 days now. It's still in the mail. It didn't even leave New Jersey (from a "Scottsdale" company, no less) until 2 days ago. It was supposed to be here on the 21st.
That's the last time I buy "local" Scottsdale products from you.
24 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I apologize for the inconvenience caused to you. I would like to help you resolve the issue. However, we are unable to reach you as we do not have your contact details.
Could you please send us an email at CustomerService@purekana.com with your full name, order number, and date of purchase?
Thank you for your cooperation.
Sincerely,
PureKana Customer Service Operations
these people are rude and do not…
these people are rude and do not listen. My credit card company would not do the transaction and shipped it any way. 129.99 for 2 bottle for prostate and it isn't even for that. It was cancelled before they shipped and said the price would be 89.99 and I told them no. they said to late it was shipped and told me to return to sender. I am doing that and paying postage back. We will see if I get reinbursed sent it back for another $6. lose through the post office.
21 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hi there,
I'm sorry to hear about your recent experience. I would like to help you resolve the issue, but unfortunately, we do not have your contact information on file.
Could you please send us an email at CustomerService@purekana.com with your full name, order number, and date of purchase so that we can assist you further?
Thank you for your cooperation.
Best regards,
PureKana
Customer Service Operations
I have two fraud charges on my business…
I have two fraud charges on my business account. One is for $218.52 and the other is for$53.62. I tried calling Customer service and got nowhere. I sent an email to the company. I have no order numbers or confirmation orders, but it sure went to my account! BEWARE OF THESE PEOPLE
24 januari 2024
Review zonder uitnodiging
Antwoord van PureKana
Hello,
I am sorry to hear about your experience. I would like to assist you and make things right, but unfortunately, we do not have your contact information on file.
Could you please send us an email directly at CustomerService@purekana.com with your complete name, order number, and date of purchase?
Thank you for your cooperation.
Best regards,
PureKana Customer Service Operations
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