Dreadful customer experience or care. I asked to return or exchange a sealed new item on last day of valid exchange time and the refused as was a Sunday and they didn’t del with it.. would never use... Toon meer
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Lees wat reviewers zeggen
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Toon meer
Bedrijf heeft geantwoord
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Toon meer
Lovely store - so much selection and really friendly, knowledgable staff who go out of their way to help and give their time but without putting any pressure on. My daughter is very happy with her... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Contactgegevens
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Verenigd Koninkrijk
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,2
Goed
3K reviews
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I wish I had the option to rate it as 0…
I wish I had the option to rate it as 0 stars! I don’t recommend and I won't waste my time again buying anything from this shop. I bought a cot bed and and dresser changer, paid for everything, including shipping, and after the order was confirmed, I got an email confirming a shipment from my order was on the way, then I got a disgusting surprise when they sent me an email informing me that they don't deliver to my address and asking for an additional £200 if I wanted to receive the product. Clowns!
13 juni 2025
Review zonder uitnodiging
Antwoord van Pushchair Expert
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with your recent experience.
To clarify, the issue with your order was due to the delivery address being in Ireland. As stated both at the checkout stage and in your order confirmation, the shipping price provided is an estimation. This is clearly outlined in our shipping policy, especially for larger or heavier items being delivered outside mainland UK, such as to Ireland.
We also explicitly advise customers in these regions to contact us directly to confirm the shipping cost before placing an order. This is because delivery prices can vary significantly depending on the size and weight of the products, and we aim to find the most cost-effective solution for each individual case.
In your situation, the cot bed and dresser changer are substantial items, and unfortunately, shipping them to Ireland incurs additional charges. As soon as this was confirmed with our courier, we contacted you promptly to advise of the additional cost.
We absolutely understand your frustration; however, referring to our team as “clowns” is both unfair and unhelpful. We always do our best to provide honest, transparent service, and we made every effort to support you throughout this process.
If there's anything further we can do to assist or clarify, please don’t hesitate to get in touch directly.
SHARP PRACTICE
I purchased a gate from this company and when I received it realised it was not fit for the purpose intended as I wanted it to stop my vizsla puppy from going upstairs. We have Cotswold stone walls and I requireda pressure gate which I thought this was. I phoned the company and spoke to a lady who explained the gate would only open if screwed into the wall for safety reasons and that they did not sell any other pressure gates that I could exchange it for. I asked if she could forward me a returns label, she said they do not do this and to take it to my nearest post office. This I duly did on the same day. I wrote the address on the box they delivered the gate in and sealed the box with fragile tape I also put order number and my name on the box. The postage cost me £13. I was a little put out about this as it turned out to be quite an expensive useless gate. When they sell pressure ones on Totsafe!
Anyway then I receive an email that because I had written on the box they are deducted 20% just to add insult to injury. What sharp practice. So beware from purchasing any from this company. If I could give this company a zero rating I would!!!
9 juni 2025
Review zonder uitnodiging
Antwoord van Pushchair Expert
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your recent experience.
We understand how frustrating it must have been to find that the gate did not suit your particular needs. However, we would like to clarify that the product listing clearly states that while the gate can be pressure fitted as a barrier, it must be screw-fitted for full functionality and safety.
Regarding the return, as this was a change of mind rather than a fault with the item, our returns policy – which is available on our website – outlines that return postage is the responsibility of the customer. We do appreciate that you acted promptly to send it back.
As for the 20% deduction, this is also outlined in our returns terms. We respectfully ask that customers do not write directly on product packaging, as this renders the item unsellable as new. Unfortunately, as you mentioned, the box was written on, meaning we are unable to offer the item to another customer in its original condition.
We never intend to cause inconvenience and certainly do not engage in any form of sharp practice. Our aim is always to be transparent and fair by clearly stating our policies and product details prior to purchase.
We do appreciate your feedback and will continue to review our processes to ensure the best possible customer experience.
Excellent bed rail and fast delivery
Excellent bed rail and fast delivery - next day delivery. I did pay £5.95 for delivery though. But very pleased with the bed rail.
28 mei 2025
Antwoord van Pushchair Expert
Thank you for your 5 star review we really appreciate you taking the time to do so! Hope to see you back again soon.
Poor delivery service.
A week down the line I'm still waiting for my order and they have been unable to tell me where it is or when it will be delivered.
16 mei 2025
Antwoord van Pushchair Expert
I’m very sorry to hear your order still hasn’t arrived and that you haven’t had an update. Please get in touch with our support team with your order reference. They’ll prioritise tracking your delivery and let you know exactly when you can expect it.
Easy to order quick delivery
Easy to order. Great price for stairgate and delivered really quick which we needed as looking after grandson toddler late notice . Can't fault them perfect service !
13 mei 2025
Antwoord van Pushchair Expert
Thank you Stuart! We are so pleased your gate arrived quickly and we hope to see you again soon!
Fast shipping and product as described
7 april 2025
Antwoord van Pushchair Expert
Thank you for your 5 star feedback Melissa, we are glad your item arrived quickly and we hope to see you back again soon!
I haven't received any items and the…
I haven't received any items and the app to track the order does not seem to work or send you the code I need. I would like to speak to someone that can tell me when I should be expecting to receive my order rather than hoping for an app to work.
10 maart 2025
Antwoord van Pushchair Expert
Thank you for your feedback – I’m very sorry to hear you haven’t received your items and that the tracking app isn’t working as expected. We’re quite surprised this has happened and would like to get it sorted for you as quickly as possible.
Please do get in touch with our support team directly quoting your order number. They’ll be happy to investigate the status of your delivery and provide you with an accurate expected arrival date.
Order went really smooth and was…
Order went really smooth and was delivered next day
17 februari 2025
Antwoord van Pushchair Expert
Thank you for your review! We're delighted to hear that your order process went smoothly and that you received your delivery the next day.
We appreciate your feedback and hope to see you again soon!
Absolutely fantastic very fast delivery…
Absolutely fantastic very fast delivery would 100% use again
12 februari 2025
Antwoord van Pushchair Expert
Thank you for your fantastic review! We're so pleased to hear you were happy with our fast delivery and that you'd choose to shop with us again.
We really appreciate your support and look forward to seeing you again in the future!
Product as described and quick delivery…
Product as described and quick delivery could not asked for better
10 februari 2025
Antwoord van Pushchair Expert
Thank you Steven! We really appreciate the feedback and hope to see you again soon!
Awful communication and not interested…
Awful communication and not interested in repeat customers!
Do not advertise whether a product is pre order on their website until after purchase.
10 januari 2025
Antwoord van Pushchair Expert
Thank you for your feedback.
We're sorry to hear you feel this way, but we do not believe this to be a fair reflection of our service. We always aim to respond to emails within 24 hours, and our online stock availability is updated in real time.
We can see that at the time of your purchase, the product was clearly marked as a pre-order on our website. However, we sincerely apologise if this information was not as clear as expected. If you need any further assistance, please do reach out to our support team, who will be happy to help.
Great service
Great service. Ordered a car seat for our newborn who’s due in a few weeks. Never expected the car seat to turn up less than 24 hours after we ordered it!
4 februari 2025
Antwoord van Pushchair Expert
Thank you Elise, we really appreciate you taking the time to leave your 5 star feedback and are so glad that we could get your new car seat to you quickly.
Antwoord van Pushchair Expert
Thank you for your great feedback, we hope to see you back again soon!
Next day delivery was actually 4 day…
Next day delivery was actually 4 day delivery. Horrible customer care.
1 februari 2025
Antwoord van Pushchair Expert
We’re sorry to hear that your order took longer to arrive than expected. We can confirm that it was dispatched on the same day, but unfortunately, delays can sometimes occur with the courier, which are outside of our control.
We always strive to provide the best possible service, and we understand how frustrating delays can be. If you would like to discuss this further, please don’t hesitate to contact our support team—we’d be happy to assist you.
Amazing service.
Delivery was so fast! I ordered my wagon in the afternoon and it was delivered the following day! Amazing service. Also best price with 10% off.
27 januari 2025
Antwoord van Pushchair Expert
Thank you Anna, we are so pleased to hear that your Wagon arrived quickly, we hope you enjoy it and hope to see you again soon.
return item only set up and put back in…
return item only set up and put back in box and they tuck 25% off me saying the bags was open and box was damaged box was fine when it left my house& and it cost £36 to return,so £200 down and no pram🤯
23 januari 2025
Antwoord van Pushchair Expert
Thank you for your feedback.
We’re sorry to hear that you are unhappy with your return experience. Unfortunately, when the item was received back, it was not in a resellable condition—the box had significant damage and had been taped back together, and the item itself showed signs of use.
We always strive to be fair with our return policies, and in this case, a restocking fee was applied in line with our terms. However, we can see that you have since been refunded in full. If you have any further concerns, please feel free to contact our support team, and we’ll be happy to assist.
Incredible service
Got in touch about my request, was responded to almost immediately. Goods were delivered the next day. Absolutely fabulous!
22 januari 2025
Antwoord van Pushchair Expert
Thank you for your kind words!
We’re so pleased to hear that you had a great experience with us. Providing quick responses and fast delivery is something we always strive for, so it’s fantastic to know we met your expectations.
If you ever need anything else, we’re always happy to help!
Antwoord van Pushchair Expert
Thank you Jeffrey, we really do appreciate your feedback and hope to see you back again soon!
Antwoord van Pushchair Expert
Thanks Graham! It means a lot to the team to get your 5 star feedback!
I am very happy with the safety gate
I am very happy with the safety gate. I have looked for several months for one that was narrow enough to fit, as my stairs are very narrow. So pleased to find one. Thank you.
11 januari 2025
Antwoord van Pushchair Expert
Thank you for your great feedback, we are so pleased to hear that you love your narrow stair gate. Hope to see you again soon!
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