Dreadful customer experience or care. I asked to return or exchange a sealed new item on last day of valid exchange time and the refused as was a Sunday and they didn’t del with it.. would never use... Toon meer
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Lees wat reviewers zeggen
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Toon meer
Bedrijf heeft geantwoord
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Toon meer
Lovely store - so much selection and really friendly, knowledgable staff who go out of their way to help and give their time but without putting any pressure on. My daughter is very happy with her... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Contactgegevens
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Verenigd Koninkrijk
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,2
Goed
3K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Antwoord van Pushchair Expert
Thank you Thomas! We really appreciate the 5 star review! Hope to see you back again soon!
Shipping time was superb… however …
Shipping time was superb.
My only issue was the quality of the packaging, the shipping envelope really wasn’t suitable for the flimsy box from the manufacturer. Basically the ordered item’s presentation packaging got crushed in transit. The item itself was undamaged however this is supposed to have a gift. If it wasn’t for the item’s scarcity and the limited timeframe it would have been returned.
10 december 2024
Antwoord van Pushchair Expert
Thanks for sharing your feedback. We're really glad the shipping was quick and that the item itself arrived in good condition, but we’re so sorry the presentation box got crushed in transit. We totally understand how disappointing that must be, especially when it’s meant as a gift.
We will pass your feedback onto the manufacturer and take this on board to improve going forward. If there’s anything we can do to help make this right, please let our customer support team know—we’re here to help.
Thanks again for letting us know, and we hope we can give you a better experience next time!
Antwoord van Pushchair Expert
Thank you Julie, we really appreciate you taking the time to leave such great feedback and hope to see you back again soon.
The package was inadequately packed and…
The package was inadequately packed and the carrier, DPD, had taped it up during transit.
I decided not to keep the item but the returns process was far from easy and seemingly discouraging returns… I sent it back last week but still no confirmation it’s been returned and no sign of the refund, i will be tracking via Evri. I had to download the Evri App and then pay £7 to return it. They don’t provide a returns service so beware what you order etc.
25 november 2024
Antwoord van Pushchair Expert
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to address your concerns.
We always ensure that all items are securely packaged when they leave our warehouse, but unfortunately, once the parcel is with the courier, we have limited control over how it is handled during transit. We work with trusted courier services, including DPD, to ensure reliable deliveries, but we sincerely apologise for any inconvenience caused in this instance.
As for the returns process, we aim to make it as straightforward as possible. We are sorry to hear it didn’t meet your expectations and understand your frustration. Please be assured that our customer support team is here to help. If you’re still waiting for confirmation of your return or refund, we encourage you to contact us directly so we can resolve this as a priority.
We truly value your feedback and will review our processes to ensure we provide the best possible service in the future. Thank you for bringing this to our attention.
Perfect
Great company to order from, we got some pushchair accessories and they all arrived quickly and in perfect condition.
15 november 2024
Antwoord van Pushchair Expert
Thank you for your 5 star review it means a lot to us and we hope to see you back soon!
Positive Purchasing Experience
Easy to navigate site. Good price for product. Speedy delivery.
13 november 2024
Antwoord van Pushchair Expert
Thank you Jeryl it means a lot to get such great feedback! Hope to see you back again soon!
Fold learning tower
Quick delivery and good customer service. Disappointed with damaged box(package)
6 november 2024
Antwoord van Pushchair Expert
Hi Sunita, thank you for your feedback, sorry to hear that you were not satisfied with the condition of the box on delivery, please contact our support team if you would like to discuss this further.
Good all round service and decent price.
Good all round service. Product seems fine but I haven't as yet been able to 'road test' it ... only on the inside lounge window.
26 oktober 2024
Antwoord van Pushchair Expert
Thank you Keith, we appreciate you taking the time to leave your feedback and hope to see you back again soon!
Antwoord van Pushchair Expert
Thank you Tetiana! We are so pleased to hear that you love your high chair and hope to see you again soon!
Ordered socket covers with having…
Ordered socket covers with having granchildren visit often easy to install looks great on wall . Quick delivery also very pleased
12 oktober 2024
Antwoord van Pushchair Expert
Thank you Thomas! We really appreciate you taking the time to leave your feedback with us and hope to see you again soon!
Good value product
Good value product, delivered quickly. Amazing how few pressure gates are available for 70cm doorways
30 september 2024
Antwoord van Pushchair Expert
Thank you Nick! Thanks for taking the time to leave your 5 star review. We are pleased our gate range worked for you! Hope to see you back again soon!
Antwoord van Pushchair Expert
Thank you very much for taking the time to leave your 5-star feedback! We really appreciate it and hope to see you back again soon!
Excellent service
I have found the travel cover for my puschair just short time before holiday. It was saying that delivery will be next day. And it was. So I was really impressed and i would order again, especially if something is needed for the very last moment.
15 augustus 2024
Antwoord van Pushchair Expert
Thank you Michaela, we really appreciate you taking the time to leave your feedback.
Antwoord van Pushchair Expert
Thank you for your 5-star feedback! We are so pleased to hear that your car seat arrived quickly.
Competitive prices
Competitive prices. Easy to order and very quick delivery. Good communication / updates about my order.
13 juli 2024
Antwoord van Pushchair Expert
Thank you Lauren, we really appreciate you taking the time to leave your 5-star feedback!
Antwoord van Pushchair Expert
We are so pleased to hear that your order arrived quickly! Thank you for taking the time to leave your feedback and we hope to see you again soon.
Fantastic next day delivery and shop…
Fantastic next day delivery and shop super helpful when I called up
20 mei 2024
Antwoord van Pushchair Expert
Thank you for your great feedback! We really do appreciate it and hope to see you again soon!
Antwoord van Pushchair Expert
Thank you Ann! Very pleased to hear your received your item promptly from us, hope to see you back again soon!
Antwoord van Pushchair Expert
Hello, I am sorry to hear that there was an issue with your order. Could I please ask you to contact our support team at customer.service@pushchairexpert.com and we will look into this as a matter of urgency.
After a little mixup
After a little mixup, the pram was delivered.Great customer service, would definitely order again, thank you
22 maart 2024
Antwoord van Pushchair Expert
Thank you Michelle we really appreciate the feedback. We always work hard to ensure our service is as good as possible so this is lovely to hear.
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