Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within tw... Toon meer
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
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I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little... Toon meer
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I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
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3,9
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544 reviews
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Excellent Product and Customer Service
Saw PuurSmile online during the holidays, right when I was considering a WaterPik-type device at the advice of my dental professional. With the holiday deal, I was able to purchase 2 units so my husband could also benefit. We are very happy with the PuurSmile device, use it daily except when on short trips (although it comes with a travel case, it is bulky and somewhat fragile and hasn't packed well for us). My periodontal hygienist has already commented on better gum health since I've been using it! On the fragility issue, the reservoir on my unit developed a couple of cracks within 5 months of use with no drops nor travel, and Customer Service was excellent in dealing with sending me a replacement reservoir in April 2026. Also, when I first ordered back in November 2025, I didn't realize there was an automatic subscription and Customer Service was very helpful then too in canceleing the subscription aspect. I would not hesitate in recommending the PuurSmile flosser, and commend Customer Service for its kind assistance.
10 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your thoughtful and detailed review, Grace!
We’re delighted to hear that both you and your husband are enjoying your PuurSmile devices and that you’ve already seen improvements in your gum health—that’s exactly what we hope to achieve 😊
We also really appreciate your honest feedback regarding the travel experience and the reservoir. While we’re glad our customer service team was able to assist you quickly with a replacement and help with the subscription, your insights are incredibly valuable and help us continue to improve our products.
Thank you again for your recommendation and kind words—it truly means a lot to us. If you ever need anything, we’re always here to help!
PuurSmile Support Team
The customer service of this company is…
The customer service of this company is off the chart. Like any man-made product things break things stop working. I touch base with customer service I told him what was happening with my device they asked me what was wrong and send us a video I did both and within 48 Hours my device my new device is being shipped to me. the best company
21 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your amazing feedback, Robert!
We truly appreciate your understanding and are glad to hear our team was able to support you quickly and efficiently. It’s great to know the replacement process was smooth and that your new device was on its way within such a short time.
Your kind words mean a lot to us, and we’re always here if you need anything in the future!
PuurSmile Support Team
Scam company
Terrible company and customer service. Sent a second order without my approval and order wasn’t shipped yet and claim couldn’t cancel. Another company trying to scam you. Stay away.
21 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Howie,
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
We have reviewed your case and can confirm that a full refund has been processed for the order in question. Additionally, due to the inconvenience caused, you are welcome to keep the products with our compliments.
We understand how frustrating this situation must have been, and we truly regret that your experience with our customer service did not meet expectations. We are taking your feedback seriously and using it to improve.
If there is anything further we can assist you with, please don’t hesitate to reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801.
Thank you for bringing this to our attention.
PuurSmile Support Team
I absolutely love my Puursmile…
I absolutely love my Puursmile toothbrush and water pick. Although I’ve had a couple bumps in the road, the customer service team has been absolutely fantastic! I couldn’t be happier with their product or service. And by the way, the system makes your teeth feel like you just had your teeth cleaned!!
21 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your wonderful feedback, RuthAnn!
We’re thrilled to hear how much you love your Puursmile toothbrush and water flosser, and that your teeth feel that fresh, just-cleaned sensation—that’s exactly what we aim for 😊
While we’re sorry to hear there were a couple of bumps along the way, it means a lot to know our customer service team was able to support you and turn your experience into a positive one.
We truly appreciate your support and kind words. If you ever need anything, we’re always here to help!
PuurSmile Support Team
Do not buy
Do not buy. I recharged my unit for the first time and it would not hold a charge. Additionally I was charged over $80 for accessories I did not order. I was told I would be credited for the order. It's been over 3 months with no credit. Repeated inquiries are responded to with a name that is not mine telling me my credit has been made. I have responded trying to correct the name and my request with no success.
20 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Debra,
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
We have now reviewed your case and can confirm that your refund for the charges mentioned has been fully processed. We also apologize for the confusion in our previous communications regarding your name—this has been corrected.
Regarding the issue with your device not holding a charge, we have already offered a replacement unit and are currently waiting for your response so we can proceed.
Please feel free to reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801 if you have any questions or need further assistance.
Thank you for your patience and for giving us the opportunity to make this right.
PuurSmile Support Team
Puursmile for the win!
Great product and some of the best customer service ever! You won’t regret buying their flosser and their team is super helpful!
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your amazing feedback, Nancy!
We're thrilled to hear you’re loving the product and had such a great experience with our customer service team. Your support means a lot to us, and we’re always here whenever you need help. Thanks again for choosing Puursmile!
The PuurSmile Team
Had a great experience with Hannah in…
Had a great experience with Hannah in customer service. She was helpful and got the job done efficiently and effectively. So appreciate her help! Keep up the great work Puursmile!
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words, Cindy!
We're thrilled to hear you had such a positive experience with Hannah. We truly appreciate you taking the time to share your feedback and support. We’ll be sure to pass along your encouragement.
Thanks again for choosing Puursmile—we look forward to helping you again in the future!
The PuurSmile Team
Great assistance with technical problemGreat assistance with technical problem…
You were very helpful in canceling my subscription.
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your review, Elizabeth!
We're glad we could assist you with your technical issue and help make the cancellation process smooth and straightforward. If you ever need support again in the future, we’re here to help. We appreciate your feedback!
The PuurSmile Team
Customer service is fantastic
Customer service is fantastic. I made an error on my order and as soon as I discovered and let them know, it was fixed! No, hassles, no problems, only fast friendly servic
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your wonderful feedback!
We're so glad to hear our team was able to quickly fix the issue with your order and provide a smooth, hassle-free experience. Delivering fast and friendly service is what we strive for, so it’s great to know we met your expectations. We truly appreciate your support!
The PuurSmile Team
My water flosser stopped charging…
My water flosser stopped charging almost a year after purchase… I had registered it so when I sent the company an email about it, they got back to me right away and told me that it would be still under warranty and after I did some pictures and verified that it was not working they are sending me a new one. Customer service was very helpful!
1 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for sharing your experience!
We're glad to hear our team could assist you quickly and honour your warranty to get the issue resolved. It’s great to know the process was smooth and helpful from start to finish. We truly appreciate your feedback and support!
The PuurSmile Team
Customer service is poor
The flosser is great. The unwanted refill subscription is a pain. I have requested cancellation on multiple occasions yet my card continues to be charged. Customer service is terrible and diminishes the brand
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback.
Unfortunately, we were unable to verify your experience because our previous request for additional information went unanswered. We would genuinely like to look into this further and assist you—please feel free to reach out to us directly so we can better understand and resolve your concerns.
Refund sent
I appreciate the quick response times regarding my refund, although it seemed to take quite a while to see it in my account. The representative was always prompt in replying to my questions.
14 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback, Mike!
We're glad to hear our team was responsive and kept you informed throughout the refund process. We appreciate your patience regarding the timing and will continue working to improve this experience. Thanks again for sharing your thoughts!
The PuurSmile Team
Product is excellent yet I wasn’t using…
Product is excellent yet I wasn’t using it to the fullest. My bad. But I think you are right on track with this
15 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Ed,
Thanks for your honest feedback—we really appreciate it! It’s great to hear you think the product is excellent. Don’t hesitate to reach out if you’d like any tips or guidance—we’re always happy to help.
Thanks again for sharing your experience!
The PuurSmile Team
The Puursmile water flosser is great
The Puursmile water flosser is great. It works as indicated and is easy to use. I damaged it accidentally and the customer support was outstanding in helping me replace it. I would wholeheartedly recommend it to anyone looking to upgrade their oral care routine
14 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Peggy,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your PuurSmile water flosser and finding it easy to use. Accidents happen, so we’re especially glad our support team could step in and help quickly—that’s exactly what we aim for.
We truly appreciate your recommendation and your support!
The PuurSmile Team
This is the worst customer service I…
This is the worst customer service I ever experienced.. The kept sending me monthly subscription products, when I never signed on for that. When I returned the products, they never refunded my credit card. I have been emailing them for my refund and they answer me saying if you send it back when we receive it we will reimburse your account. I already sent it BACK!!!!
Awful to get so frustrated with a company that you spent so much money on. it's unfair.
15 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Carol,
We’re truly sorry to hear about your experience—this is not the level of service we aim to provide. Thank you for taking the time to share your feedback, as it helps us identify where we need to improve.
Kindly be informed that we’ve processed your refund. We completely understand how frustrating this situation must have been.
Please rest assured that we’re reviewing this case internally to make sure this doesn’t happen again. If there’s anything further we can do for you, we’re here to help and would really appreciate the chance to regain your trust.
Thank you again for bringing this to our attention.
PuurSmile Support Team
Horrible business practices…
The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 business days, it's been 20.. looked at bank account, refund was pending, next morning refund was gone... So they processed it to appease me then took it back... Terrible business practice... never again, and will make sure i tell everyone i know don't buy from this company...
14 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Clarence,
We’re very sorry to hear about your experience and understand how concerning this situation must have been. Thank you for bringing it to our attention.
We’d like to clarify that your refund has been successfully processed on our end. What you may have seen as “pending” is part of your bank’s authorization process, and once finalized, the status typically changes to completed rather than being removed. We want to assure you that the refund was not reversed or taken back by us. We have also sent you an email with the refund details to share with your bank.
That said, we completely understand how confusing and frustrating this can be. We recommend contacting your bank directly, as they can provide the most accurate update on how the transaction is displayed on your account.
We truly regret the inconvenience caused and are here to help if you need any further assistance. We’d appreciate the opportunity to restore your trust. Please feel free to reach out to our support team anytime.
PuurSmile Support Team
I ordered this flosser in January 2026…
I ordered this flosser in January 2026 I think. I could not use it because I have terrible arthritis in my hand and could not hold the flosser. I called emailed the company, they replied not problem, send back. I returned and they received on 2/3. Then I got "extra" stuff that I did not order. Was told not problem, send back. They received on 2/10. I paid a total of $28.50 for postage to return. I got a refund for the "extra" items, but no refund for the postage which I had asked for. Still no refund. Finally got a refund for the flosser, less $2.30, why I do not know. As I see it, they still owe me $31.05. I now want a credit for the money ($20.) i had to pay to send back the flosser.
I got such nice3 emails from customer service thanking me for my "patience" and my credit would go to the top, I was told this 2-3 times. Do not buy from this company.
13 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Joan,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you.
According to our standard return policy, customers can either use a prepaid return label with a restocking fee applied, or return items at their own expense without any restocking fee. However, in your case, we understand that the circumstances were not straightforward, and we sincerely apologize for any confusion or inconvenience caused during the process.
We would like to make this right for you. As an exception, we are arranging a full reimbursement for the remaining amount you mentioned. Since the original payment method is no longer able to receive refunds, we kindly ask you to provide a PayPal or Zelle account so we can complete the refund promptly.
Please reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801 so we can finalize this for you as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this matter.
PuurSmile Support Team
Excellent customer service
I ordered my Puursmile set when there was a promotion whereby you get 3 free gifts. The free gifts were a travel case, some floss drops and an assortment of different attachments. Unfortunately upon arrival my floss drops were missing, so I contacted customer support and Marie was very helpful in getting them sent out to me separately. I have yet to use the product, but the customer service I can comfortably say is excellent!
9 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Claire.
Thank you so much for your kind feedback!
We’re sorry again for the missing item, but we’re really glad Marie could quickly sort that out for you. It’s great to hear you had a positive experience with our customer service.
We hope you enjoy your Puur Smile set—feel free to reach out if you need any help getting started!
If you ever need anything, we’re always here to help.
The Puur Smile Team
Great customer service!
I have had a few small issues with my flosser and customer service has been amazing every time!
8 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words!
We’re sorry to hear you experienced a few issues, but we’re really glad our customer service team was able to help each time. Your feedback means a lot to us.
If you ever need anything else, we’re always here for you!
The Puur Smile Team
Shipment issue-flosser works great!
I am changing my review after resolution of my issue. I was apparently put into a subscription I was not aware of and this was the first shipment of 3. My comment would be to check the fine print. Customer service finally reached back to me, they were experiencing phone difficulty, and stopped the subscription and reimbursed me for the first shipment. The flosser works great and my dentist has noticed a positive change in the teeth and gums since using. I recommend the product.
5 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Donna.
Thank you for updating your review and for your honest feedback. We sincerely apologize for the confusion regarding the subscription and appreciate your understanding while we resolved the issue. We're very happy to hear that you're enjoying the flosser and that your dentist has noticed such a positive improvement. Your recommendation means a lot to us!
Thanks again for your support!
The PuurrSmile Team
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