Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within tw... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
544 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrific customer service!
I had purchased the puur smile water flosser a few months ago. Love the product although I noticed tge water tank had a crack in it!I notified Customer support ,sent in a picture and received notification today that they are replacing the water tank free of charge!
Many thanks to Puur Smile😃
19 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words, Ellen!
We’re thrilled to hear you’re loving your PuurSmile water flosser. While we’re sorry to hear about the cracked water tank, we’re happy our customer support team could quickly help resolve the issue for you.
Your satisfaction means the world to us — thank you for choosing PuurSmile!
PuurSmile Support Team
I bought this Puur product
I bought this Puur product and received it on February 21. I wasn't happy with it and requested a refund. I was well within the return period. It took forever to get them to email me the label for the return. In the meantime while I'm waiting for the mailing label, I received another package from them that I did not order and they charged me for it. I've been fighting with these people to get a second refund that I'm owed. It's been almost two months and they still owe me a refund. FO NOT ORDER FROM THIS COMPANY. THEY SCAMMED ME AND WON'T CORRECT THEIR MISTAKE.
21 februari 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Alice
We’re truly sorry that your experience with us did not meet the level of service we aim to provide.
We understand how frustrating this situation has been, especially regarding the delay with the return label and the additional shipment and charge. This is not the experience we want any customer to have.
We have now processed refunds for both orders and cancelled the subscription associated with your account to ensure no further charges occur.
We genuinely appreciate your feedback, as it helps us improve both our processes and customer experience. If there is anything further we can do to assist you, please feel free to reach out directly.
PuurSmile Support Team
I would give a zero star if i could
I put my original order in January of 2026, was charged automatically for a subscription for replacement parts in February that I did not sign up for and have still not received the original order and it is now May. I keep getting the runaround to get my refund and when I email bots keep answering and I still don't have my refund. I am still getting emails to purchase replacement parts. Dont waste your time and money. The five star reviews are most likely bots to keep the ratings high.
Post review I said I would write a review accordingly when Puursmile finally got back to me. After a 4 month wait they have finally refunded my money for both the original order and replacement pieces. To be honest I am still very upset that it took this long to actually speak with a person and it took writing the original review to get a response from a person and to get my money refunded. They are trying but need to be better.
15 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Carmen,
We are truly sorry to hear about your experience and completely understand your frustration.
This is certainly not the level of service or support we aim to provide to our customers. We sincerely apologize for the delays, the confusion regarding the subscription, and the difficulty you experienced while trying to receive assistance and your refund.
We can confirm that all orders connected to your account have now been fully refunded and the subscription has been cancelled to ensure no further charges occur.
We also appreciate you bringing this matter to our attention, as feedback like yours helps us identify where we need to improve both our customer support and overall customer experience.
Again, we sincerely apologize for the inconvenience and disappointment caused.
PuurSmile Support Team
Absolutely awful!
Absolutely awful!! I received a lemon out of the box!! The unit wouldn’t hold a charge. The company wanted to send me a replacement, but I would have to pay to ship the bad one back. ??? Would you want a replacement and pay shipping yourself for another POS! So PUUR Smile said they would refund me, that was on May 6th, it’s now May 16th and no refund! Crappy customer service from China!!
6 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Kimberly
We’re very sorry to hear about your experience. This is not the quality of service we aim to offer, and we sincerely apologize for the frustration caused.
After reviewing your case, we can confirm that your order has been fully refunded, and there is no need to send the device back to us.
Please accept our sincere apologies for the inconvenience caused and for the delay in the refund process. At PUUR Smile, we genuinely strive to support our customers in every way we can, and we regret that your experience did not reflect the level of service we aim to provide.
If you need any further assistance or have additional questions, our team remains here and happy to help!
PuurSmile Support Team
The customer support rep was very…helpful
The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I could not get a full refund, I received a partial one. The product is a good one.
13 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your thoughtful review, Rebecca!
We’re glad our support team could assist you and help find a fair solution regarding your subscription renewal. We truly appreciate your understanding and are happy to hear you’re enjoying the product as well. Thank you for being part of the PuurSmile family!
The PuurSmile Team
Support staff was very helpful in…
Support staff was very helpful in cancelling my order. I just have a large amount of unused products. I love my water pick a lot.
11 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Josephine,
Thank you so much for your kind review and for your understanding. We’re very happy to hear that our support team was able to assist you with your request smoothly.
It’s also wonderful to know that you’re loving your water flosser! We truly appreciate your support and your trust in PuurSmile.
If you ever need anything in the future, please know that our team is always here and happy to help.
The PuurSmile Team
NO Charging cables
I like the water flosser but after 3 months it died. It never came with a charger. I bought three for my family. NONE came with chargers. When I emailed them they got back to me right away, requesting that I send a picture of the portal so they could send me chargers. They emailed me they were shipped and keep a lookout for them.
That was 14 days ago. still no chargers. I'm very disappointed and will need to spend another $300 for brand new water flossers.
28 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Nicole.
We sincerely apologize for the experience and frustration caused.
After reviewing this case, our support team created a new replacement order and we also included a complimentary gift as a small gesture of apology for the inconvenience.
At Puur Smile, we truly care about our customers’ experience and satisfaction. We understand that trust is incredibly important, and we are always committed to resolving concerns fairly, respectfully, and as quickly as possible.
We appreciate the feedback shared and the opportunity to make things right. Our team remains available and happy to provide any further assistance needed.
The PuurSmile Team
Puur Smile is an absolute SCAM
I bought the product...it arrived as stated. then one month later I was emailed "your Puur Smile " order is on its way. I thought it was a mistake. then I received a wooden toothbrush & a tiny bottle of concentrated mouthwash. i wrote to PuurSmile and asked pls dont do this again (at a monthly cost of cad $45. they informed me I was automatically subscribed monthly when I bought the product. yet I NEVER SUBSCRIBED TO ANYTHING. I contacted my credit card company to block such payments. I decided to ensure this con stopped. I informed my credit card company I had lost my card and needed a new one.They sent me new card. Then Puur Smile billed me again using the NEW credit card number.
So I contacted HOME TRUST and was informed that if I had signed up to a subscription, they ( HOME TRUST) honor that subscription.regardless if I change to a new credit card number with them.
So I stated " so you dont protect your card holders who have been with you 20 years, but you will respect a devious company creating FALSE subscriptions" .
Their answer on phone...no reply.
So I asked the rep " are you telling me that if i continue to use your card...I will be charged almost CAD $ 50/month for the REST OF MY LIFE"? For a subscription I NEVER signed up for"?
I informed them(HOME TRUST) you leave me no choice but to harm my amazing credit score by cancelling your card , my OLDEST credit card.
their reply.
"So are you saying you wish to cancel your card"?
My reply "ABSOLUTELY".
Puur Smile should be dragged into court for what they do...and HOME TRUST for helping them scam us...the public
13 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Fergus.
We sincerely apologize for the frustration and inconvenience caused by your experience.
After reviewing your case, we can confirm that your subscription has been fully cancelled and all subscription-related orders have been fully refunded. There is no need to return any of the items you received — please keep them as a gift from us.
We truly regret that this situation caused you so much stress, and we understand your concerns. Providing a positive customer experience is extremely important to us, and we are continuously working to improve our communication and processes to avoid misunderstandings like this in the future.
Please know that we are here to help and support our customers in every way we can, and our team remains available should you need any further assistance.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
The PuurSmile Team
After using the flosser for a few days…
After using the flosser for a few days I decided it was just not for me. I thought I was going to have a hard time returning it but I was given an option that worked for me. The customer service was over and above my expectations. Sorry it didn’t work for me.
11 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Margot,
Thank you for sharing your experience with us. While we’re sorry to hear that the flosser wasn’t the right fit for you, we truly appreciate you giving it a try.
We’re especially happy to hear that our customer service team was able to provide a solution that worked for you and make the return process easy. Your kind words mean a lot to us.
Thank you again for your honesty and support — we wish you all the best!
The PuurSmile Team
Great product and customer service
I ordered from Puur because I like the style of the product in comparison to my waterpick. I receive my products quickly. One day ofter I received it I had an issue with one of the heads for the device. I reached out to Puur and explained my issue. Their customer service replied promptly. Asked me to send them video/pictures of the damaged item and my address to verify shipping. Upon doing so, they promptly shipped out a replacement product for me. Their support person/team was friendly and prompt. I highly recommend this product and haven't had better customer service in a long time. I'm very satisfied with my decision to purchase from them.
7 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Michael,
Thank you so much for your kind words and for choosing PuurSmile! We’re really happy to hear that you’re enjoying the product and that our support team was able to quickly resolve the issue with the replacement head.
We truly appreciate you taking the time to share your experience. Providing both high-quality products and reliable customer service is very important to us, so your feedback means a lot.
Thanks again for your support and recommendation — we’re grateful to have you as part of the PuurSmile family!
The PuurSmile Team
The quick response to my question
The quick response to my question. I truly appreciate their attention.
8 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Phyllis,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the quick response from our team. Providing attentive and timely support is very important to us, so your feedback truly means a lot.
We appreciate your support and look forward to serving you again!
PuurSmile Support Team
Great and very professional!!!
The customer service was great. The person who handled my issue was very nice, understanding and professional. I haven’t had such a great experience with Customer Service in a very long time. Thank you very much.
28 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service team. Providing kind, understanding, and professional support is exactly what we strive for, so your words truly mean a lot to us.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
Wonderful customer service
Wonderful customer service. I noticed a situation with my order, immediately sent an email and was answered within minutes. Within a few minutes they had the situation taken care. These days, having great customer service is a rarity but not with Purrsmile. I truly appreciate perfect service.
6 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words, Lori!
We’re thrilled to hear our team was able to respond quickly and resolve the issue with your order right away. Providing fast, helpful, and caring customer service is something we truly strive for, so your feedback means a lot to us.
We sincerely appreciate your support and are so glad we could provide the experience you deserve. Thank you for choosing Puursmile!
PuurSmile Support Team
The water floss machine and whitening…
The water floss machine and whitening strips have been very useful. The customer service was excellent.
6 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Joshua
Thank you so much for your wonderful review!
We’re delighted to hear that the water floss machine and whitening strips have been so useful for you. It’s also great to know that our customer service team made a positive impression. Your support means a lot to us, and we truly appreciate you taking the time to share your experience!
If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Satisfied customer
Once I got the correct person to help me the problem got solved immediately. I love the product, I just didn't want a monthly subscription because I don't have time to do all the procedures every day so I don't need to received momthly.
6 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Debra
Thank you so much for your kind review! We’re really happy to hear that once you connected with the right person, your issue was resolved quickly.
We completely understand that a monthly subscription may not fit everyone’s routine or schedule, and we truly appreciate your honesty. It means a lot that you still love the product, and we’re grateful you gave us the opportunity to help.
Thank you again for your support and feedback!
PuurSmile Support Team
My water flosser charger port fell…
My water flosser charger port fell inside the unit. The support team replaced the unit, and solved my problem.
Thanks Puur support !
29 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback, Bill!
We’re sorry to hear about the issue with your charger port, but we’re glad our support team was able to resolve it quickly and get a replacement to you.
We truly appreciate your support, and if you ever need anything else, we’re always here to help!
PuurSmile Support Team
The product appears to be wonderful
The product appears to be wonderful, and when I had issues the resolve was quick.
30 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback! We’re so glad to hear you’re enjoying the product and that any issues you experienced were resolved quickly. Providing both a great product and responsive support is really important to us.
If you ever need anything else, don’t hesitate to reach out — we’re always here to help!
Excellent customer service
I contacted the company about a replacement water reservoir. They looked up my purchase and decided it was covered under warranty and would be replaced free of charge! I was delighted!! Thanks puursmile for excellent customer service after the sell.
27 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words! We’re really happy we could help and get your water reservoir replaced quickly under warranty. It means a lot to hear that you had a great experience with our after-sales support — we believe taking care of our customers doesn’t stop at the purchase.
If you ever need anything else, we’re always here to help. Enjoy your Puursmile, and thanks again for your support!
I love my Puursmile
I love my Puursmile — it makes teeth brushing a lot easier. And the variety of attachments — including a brush — gives you several ways to clean your teeth and gums. Also, Customer Service is excellent at this company so I say
GO PUURSMILE!
17 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your wonderful feedback, Claudia!
We’re thrilled to hear how much you love your Puursmile and that the variety of attachments is helping make your routine easier and more effective. It’s also great to know our customer service team made a positive impression!
We truly appreciate your support and enthusiasm 😊 If you ever need anything, we’re always here to help.
PuurSmile Support Team
dream customer service interaction
i emailed customer support to cancel my recurring subscription. i not only received a quick response. they provided me options that may help. i still wished to cancel and they responded right away with a kind and understanding email. i love when customer service is actually customer service. thank you for a pleasant experience.
23 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words, Rachelle!
We’re really glad to hear you had such a positive experience with our customer support team. Providing clear options while fully respecting your decision is exactly the kind of service we strive for, so it’s great to know that came through.
We truly appreciate you taking the time to share your experience—it means a lot to us. If you ever need anything in the future, we’re always here to help!
PuurSmile Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.