Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within tw... Toon meer
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
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3,9
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543 reviews
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Impossible to Cancel!!!!
I cannot use this product. Their website states that if you want to cancel there is a link to do so on every order email notification. That is a bold-faced LIE. There is absolutely no link on the order confirmation. When you go to the order itself on the website there is no cancellation link. I have replied to their order confirms several times telling them to cancel, to no avail. They just keep charging and charging and charging!!!! Their subscription plans are a scam and their products are not great.
5 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Irene,
We're truly sorry to hear about your experience and the frustration this situation has caused.
This is not the level of service or customer experience we want for our customers, and we sincerely apologize for any inconvenience this may have caused.
After reviewing your account, we have cancelled your subscription and issued a full refund for your most recent order. Additionally, there is no need to return the items you have already received—please keep them with our compliments as a gesture of goodwill.
We understand how important it is for customers to feel confident when managing their orders and subscriptions, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us continue improving both our processes and the overall customer experience.
We wish you all the best and thank you for giving us the opportunity to address this matter.
Puur Smile Customer Support Team
Shipping was quick
Shipping was quick
Customer service is EXCELLENT
I sent an email regarding issues with the battery charge. They answered right away and were able to help me.
The initial order enrolled me in a monthly subscription (watch for that)
which I did not agree to.
I refused the delivery and a credit was issued. Marie has been wonderful during the whole process.
They do have EXCELLENT customer service which is so RARE these days.
Thanks Marie!!
4 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Christine,
Thank you for taking the time to leave a review.
We're delighted to hear that your order arrived quickly and that Marie was able to help resolve your concerns. We'll be sure to pass along your kind words to her.
Customer satisfaction is our top priority, and we're glad we could assist and provide a positive experience.
Thank you again for your feedback and support.
PuurSmile Support Team
Very happy with my Puur purchase!
Ordering my Puur was very easy.
Delivery was right on time.
My experience using it so far is great! My teeth feel so clean and have whitened some.
I really wanted the toothbrush but didn't want to be locked in on monthly deliveries. I appreciated the cancelation of my subscriptions knowing I can order new brushes and other items when I need!
I will highly recommend to my family and friends!
Kathy Davisson
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Kathy,
Thank you for such a thoughtful review!
We smiled when we read that your teeth already feel cleaner and that you're seeing some whitening results. That's exactly the kind of feedback we love to hear.
We're also happy we were able to help with your subscription concerns. We understand that not everyone wants recurring deliveries, and we always want our customers to feel comfortable choosing what works best for them.
Most of all, thank you for recommending us to your family and friends. That truly means a lot to our team and is one of the biggest compliments we can receive.
Enjoy your Puur Smile, and please know we're always here if you need anything.
PuurSmile Support Team
Customer service was excellent!
3 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Dee,
Thank you so much for your kind words!
We're delighted to hear that you had an excellent experience with our customer service team. Providing friendly, helpful, and timely support is something we take great pride in, so feedback like yours truly means a lot to us.
We appreciate your support and thank you for choosing Puur Smile. If there's ever anything we can assist you with in the future, we're always here to help.
PuurSmile Support Team
I use my flosser everyday and had…
I use my flosser everyday and had gotten into a regular routine and I went to charge it back up and it wouldn’t do anything.. but after reaching out o their customer support and showed them pics and video of the malfunction. They were very polite and the new water flosser is on its way now. I’m very thankful of their support. I also can’t wait wait to use my flosser again!
3 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Dillon,
Thank you for taking the time to share your experience with us.
We're sorry to hear that your water flosser stopped working, especially after it had become such an important part of your daily routine. However, we're very glad that our support team was able to assist you quickly and get a replacement on its way.
Your kind words about our customer service truly mean a lot to us. We always strive to make things right when issues arise, and we're happy we could help get you back to your flossing routine as soon as possible.
Thank you for your patience, your support, and for being part of the PuurSmile family. We hope your replacement arrives soon, and that you're back to enjoying your flosser again in no time!
PuurSmile Support Team
What made my experience great is that…
What made my experience great is that the staff are very professional and courteous. This company have many items that benefit a person's health. I bought the waterpik and it works very well. I definitely will be a returning customer. There are flavored floss drops, different attachments.
3 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mike,
Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with both our team and our products. Providing professional and courteous service is something we value greatly, so it's especially rewarding to know that it made a positive impression.
It's also fantastic to hear that you're enjoying your water flosser and exploring some of the other products and accessories we offer. We work hard to provide solutions that support our customers' oral health and overall well-being, and feedback like yours means a lot to us.
We're honored to have earned your trust and look forward to serving you again in the future.
PuurSmile Support Team
Please just send replacement toothbrush…
Please just send replacement toothbrush heads instead of all the attachments! That's crazy and expensive!
20 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Marty,
Thank you for taking the time to share your feedback.
We appreciate your perspective and understand that customers may have different preferences when it comes to replacement products and accessories. Feedback like yours helps us evaluate how we can continue improving our offerings and overall customer experience.
We weren't able to find any previous contact from you with our support team, but we'd love the opportunity to assist further and better understand your concerns. Please feel free to reach out to us at support@puursmile.com or call us at +1 (786) 224-5801, and we'll be happy to help.
Thank you again for your feedback and for choosing Puur Smile.
PuurSmile Support Team
Product is great
Product is great. The subscription service was a little to aggressive in consideration or proudct consumption. But I was able to get it aligned to my needs and very happy with the product and benefit to my dental health and wellbeing.
2 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Brian,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you're enjoying the product and that it has had a positive impact on your dental health and overall wellbeing. That's exactly what we strive for.
We also appreciate your feedback regarding the subscription frequency. We understand that every customer's usage habits are different, and we're glad you were able to adjust the schedule to better fit your needs. Feedback like yours helps us continue improving the customer experience.
Thank you for being part of our community, and we look forward to supporting your oral health journey for years to come.
PuurSmile Support Team
Immediate subscription at purchase
I liked the product, it does what it's made for BUT, it doesn't hold a charge very long. It should have come with an outlet adapter. The water tank emptied quite quickly, refilled at least 3 times every use on medium setting. Customer service on phone seems a little stale. Also when purchase is made you are automatically put on a subscription! Having limited mobility I have to chase down the UPS driver for the next order sent in order to return! In my development it's pretty much drop and run. Purr will not send me a lable, they REALLY need to change that!
28 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello,
Thank you for sharing your feedback.
We take customer concerns seriously and wanted the opportunity to review your experience in detail. Because we were unable to identify your order based on the information available in this review, we requested additional information through Trustpilot so that we could investigate and assist further.
Unfortunately, we have not received a response to our request and therefore have been unable to locate your account or review the specific concerns you mentioned.
If you would still like assistance, we would be more than happy to help. Please contact us at support@puursmile.com or call us at +1 (786) 224-5801 with your order details, and our team will gladly look into the matter for you.
PuurSmile Support Team
Customer service was friendly
Customer service was friendly, timely, helpful and efficient. Product seems to work well.
22 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you Gabriela, for taking the time to share your experience.
We are delighted to hear that you found our customer service team friendly, timely, helpful, and efficient. Providing excellent support is something we take great pride in, so your feedback means a lot to us.
We're also pleased to know that the product is working well for you. Thank you for choosing PuurSmile, and we look forward to supporting you again in the future.
PuurSmile Support Team
Puursmile
After researching available flossers, I found the one by Puursmile the best choice for my periodontal needs. Having purchased it in October of 2025, I have found it to be an excellent choice and my periodontist agreed. Recently, the unit stopped charging. After contacting Puursmile and presenting them with information regarding the unit’s issue with charging, they were extremely helpful and pleasant. I now have a new unit. I cannot express how impressed and pleased I am with this company and their product. I highly recommend them. You will not be disappointed.
26 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for taking the time to share your experience, Gail.
It means a lot to us that you chose PuurSmile after carefully researching your options and that it has been such a good fit for your periodontal care needs. Hearing that your periodontist also approved of your choice is especially rewarding.
While we're sorry your original unit developed a charging issue, we're very happy we could quickly make things right for you. Our goal is always to stand behind our products and take care of our customers when they need us.
Your kind words, recommendation, and continued trust truly mean the world to our team. Thank you for being part of the PuurSmile family!
PuurSmile Support Team
Unknowingly signed up for a…
Unknowingly signed up for a ridiculously expensive subscription that cost more than the device itself! Extremely difficult to cancel. You can’t get your money back or speak to an actual person. This company is a scam site! Do not give them your credit card information.
27 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Karen. Thank you for sharing your feedback.
We sincerely apologize for the inconvenience you experienced. Please note that the subscription has now been fully cancelled, and the most recent subscription order has also been cancelled and refunded.
As a gesture of goodwill and appreciation for your understanding, we kindly invite you to keep the items you already received with our compliments.
Customer satisfaction is very important to us, and we truly appreciate the opportunity to resolve this matter.
PuurSmile Support Team
I had a smooth time working with…
I had a smooth time working with customer service with my purchase. Very rare in today's world.
16 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you, Craig, for your kind words and for sharing your experience with us.
We are delighted to hear that you had a smooth experience with our customer service team. Providing attentive and reliable support to our customers is always our top priority.
We truly appreciate your support and look forward to serving you again in the future.
PuurSmile Support Team
Lost Cord
I ordered the water flosser and immediately lost the charging cord, and then ordered the wrong one. Customer service immediately sent me the correct one at no charge. Excellent customer service!
22 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Carolyn, thank you for your wonderful feedback.
We are very pleased to hear that our customer support team was able to quickly assist you and provide the correct charging cord. Ensuring a smooth and hassle-free experience for our customers is extremely important to us.
Your kind words and support mean a great deal to our team.
PuurSmile Support Team
I love the product my smile says all
I love the product my smile says all. Great customer service and support. I do recommend it.
27 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much, Karina, for your lovely review.
We are thrilled to hear that you are enjoying the product and that you had a positive experience with our customer service and support team. Your recommendation truly means a lot to us.
We sincerely appreciate your trust and support.
PuurSmile Support Team
I received the wrong product with my…
I received the wrong product with my order and the response to correct this has been timely with the correct product now being sent. So far we are pleased with the flosser and ease of use.
11 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Barbara,
Thank you for your kind review and for giving us the opportunity to make things right. We sincerely apologize for the mix-up with your original order, but we’re happy to hear the replacement process was handled quickly and that the correct product is now on its way.
It’s also great to know you’re enjoying the flosser and finding it easy to use! Your feedback means a lot to us, and we truly appreciate your patience and support.
PuurSmile Support Team
Stellar Customer Service! Excellent product!
I just want to say that I really love my purr. I have a fixed implant bridge and the device cleans underneath it perfectly. When my unit began to misfire, I reached out to customer service and they immediately rectified the situation with a new one. This company stands behind its product! No fights, no hesitation, no charge! Just a replacement. That’s the way businesses need to be! A rarity in these times😊
23 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your wonderful review! 😊
We’re truly happy to hear that your flosser has made such a positive difference for cleaning around your implant bridge — that’s exactly why we created it. Knowing it helps where traditional cleaning methods struggle means a lot to us.
We’re also glad our support team was able to quickly get everything sorted for you. We firmly believe that standing behind our products and taking care of our customers should never be complicated.
Your kind words and trust genuinely mean the world to our team. Thank you again for being part of the PuurSmile Family!
I love the puursmile Flosser and…
I love the puursmile Flosser and accessories! Mine Broke, and I reached out about getting a replacement, and the customer service was so fast! Thank You for having amazing Customer Service!
15 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for the kind words! 😊
We’re thrilled to hear you love your PuurSmile Flosser and accessories! While we’re sorry your original unit broke, we’re very happy our support team was able to help quickly and make the replacement process smooth for you.
Providing fast, reliable customer care is incredibly important to us, and reviews like yours truly make our day. Thank you again for your support and for being part of the PuurSmile family! 💙
I contacted Puur Smile a week ago
I contacted Puur Smile a week ago, after my unit failed to recharge. I have had it since March, 2025, and used it daily. I was dependent on it to remove plaque and food debris. Marie from Puur Smile responded immediately, and has arranged for a new unit to be shipped to me. My Puur Smile water flosser is a necessary part of my dental hygiene, and I cannot be without it. Thank you, Marie!
14 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much, Brian, for sharing your experience! We’re sorry to hear your unit stopped recharging, but we’re very happy Marie was able to assist you quickly and arrange a replacement for you. It means a lot to hear that your Puur Smile water flosser has become such an important part of your daily dental hygiene routine. We truly appreciate your support and kind words — we’ll be sure to share your feedback with Marie!
PuurSmile Support Team
Terrific customer service!
I had purchased the puur smile water flosser a few months ago. Love the product although I noticed tge water tank had a crack in it!I notified Customer support ,sent in a picture and received notification today that they are replacing the water tank free of charge!
Many thanks to Puur Smile😃
19 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words, Ellen!
We’re thrilled to hear you’re loving your PuurSmile water flosser. While we’re sorry to hear about the cracked water tank, we’re happy our customer support team could quickly help resolve the issue for you.
Your satisfaction means the world to us — thank you for choosing PuurSmile!
PuurSmile Support Team
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