Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within tw... Toon meer
Bedrijf heeft geantwoord
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
3,9
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543 reviews
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The customer service is very polite and…
The customer service is very polite and helpful.
24 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Bella,
Thank you so much for your kind review!
We're so happy to hear that you had a positive experience with our customer service team. Being polite, helpful, and making sure our customers feel supported is what we strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
I purchased the water flosser- In 4 mos…
I purchased the water flosser- In 4 mos it became defective. The customer service was outstanding to work with. I wish all customer service was as good as they were to me. If I could give 10 stars on the customer service I would!
18 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Christie,
Thank you so much for your wonderful review!
While we're sorry to hear that your water flosser became defective, we're so pleased that our customer service team was able to make the experience a positive one.
Your comment about giving our team "10 stars" truly made us smile. It means so much to know that our support made such a positive impression, and we'll be sure to share your kind words with the team.
Thank you for your trust, your support, and for taking the time to share your experience. We truly appreciate it!
PuurSmile Support Team
When my water flosser broke before the…
When my water flosser broke before the warranty, Puur Smile staff was very responsive and shipped me a new unit.
23 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jay,
Thank you for taking the time to share your experience.
While we're sorry that your water flosser stopped working, we're glad our team was able to assist quickly and get a replacement unit on its way to you.
Taking care of our customers when something goes wrong is incredibly important to us, so we're happy to hear that you had a positive experience with our support team.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
Wanted to adjust my subscription which…
Wanted to adjust my subscription which I couldn't do on my own via the website so when I reached out I got an immediate response that supported my request to alter the frequency of shipments. So the customer support was very good but the user experience for the subscription service updates needs improvement. But love the product.
10 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Brian,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're loving the product and that our support team was able to quickly help adjust your shipment schedule to better fit your needs.
We also appreciate your honest feedback regarding the subscription management experience. Comments like yours are incredibly valuable, as they help us identify areas where we can improve and make things easier for our customers.
Thank you again for your support and for giving us the opportunity to assist. We're grateful to have you as part of the PuurSmile family!
PuurSmile Support Team
Excellent customer service
Excellent customer service! My subscription was easy to cancel after a couple of months of product and when my water tank cracked unexpectedly, they were quick to respond and send a replacement. Super appreciative!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Cerise,
Thank you so much for your kind review!
We're delighted to hear that you had a positive experience with our customer service team. While we're sorry that your water tank cracked unexpectedly, we're glad we were able to get a replacement on its way quickly and make the process as smooth as possible.
It's also wonderful to hear that your subscription cancellation was handled easily. We always want our customers to feel supported and confident that we're here to help whenever needed.
Thank you again for your support and for taking the time to share your experience. We truly appreciate it!
PuurSmile Support Team
Easy to use.
12 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Betty,
Thank you for your review!
We're so glad to hear that you're finding your PuurSmile easy to use. We believe oral care should be simple, effective, and fit easily into your daily routine, so feedback like yours is always wonderful to receive.
Thank you for choosing PuurSmile, and we hope you continue enjoying it for years to come!
PuurSmile Support Team
Excellent response time
Their response to my request was very prompt and, even though I ended up solving my own problem, the were very attentive throughout. Overall, very pleased with the experience.
18 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Alex,
Thank you for taking the time to leave a review!
We're delighted to hear that our team was able to respond quickly and be there for you, even though you ended up solving the issue yourself. Sometimes the best support is simply knowing someone is ready to help when you need it.
Your kind words about our responsiveness and attentiveness mean a lot to us. We're always here if you need us in the future.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
BUYER BEWARE!!!
BUYER BEWARE!!!! I ordered this PuurSmile system as it was supposedly the #1 rated water flosser. I found this flosser very awkward to use compared to our previous WaterPik product. I was hard to hold and required that the small water tank to be filled at least 3 times to clean both sides of my teeth. I called and spoke with Cha who quickly canceled my order, however, the refund wasn't the original total amount that I paid. Fast forward about 3 wks until I checked my email today to find that over $79 in supplies has been shipped! I called and spoke with Jane, who explained that this was just a part of my "subscription "! However, I told her that I had NEVER ordered a subscrition!! She politely apologized and canceled the order, submitted a refund to my credit card, and emailed my a shipping return label. Maybe I should have looked at many of these reviews where customers had been charged with subscriptions that were never ordered! Or maybe my original Customer Service agent, Cha, should have asked me if I wanted my "subscription " cancelled when I cancelled my original order!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Susan,
Thank you for taking the time to share your experience.
We're sorry to hear that the product was not the right fit for you and that there was confusion regarding your account and future deliveries. We understand how frustrating that experience can be.
After speaking with our team, your subscription has been canceled, your most recent order has been refunded, and a return label has been provided for your convenience.
While we're pleased that Jane was able to assist and resolve the matter promptly, this is not the experience we want for our customers, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us identify opportunities to improve both our communication and our customer experience.
Thank you for giving us the opportunity to address this matter.
PuurSmile Support Team
Such great customer service
Such great customer service! My charging cord was lost and I needed a new one. Upon finding they were not currently in stock, and since I bought directly through Puur Smile, I was immediately offered a brand new water flosser unit (with cord, of course). I’ve missed using it and am so relieved and impressed, and can’t wait for the new water flosser to arrive!
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julia,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you had a positive experience with our customer service team. Providing prompt, helpful support is something we take great pride in, so feedback like yours truly means a lot.
We appreciate your kind words and your support, and we're grateful for the opportunity to assist you.
PuurSmile Support Team
I dropped my puur water pic and it…
I dropped my puur water pic and it broke. I contacted customer support and they responded quickly and promptly sent me a replacement part no questions asked. Highly recommend. And I do love their product.
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Kiana,
Thank you so much for your kind review!
While we're sorry to hear that your water flosser took an unexpected tumble, we're glad our team was able to help quickly and get the replacement part on its way.
One of our top priorities is making sure our customers feel supported whenever they need us, so it's wonderful to hear that you had a positive experience with our customer service team.
We're especially happy to hear that you're loving your Puur Smile water flosser. Thank you for your recommendation and for taking the time to share your experience—it truly means a lot to us.
PuurSmile Support Team
I had an auto reorder
I had an auto reorder. Didn't want. Reached out to customer service and they were great. Stopped the reorder from shipping and canceled the rest. Good communication. Prompt response
9 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Janet,
Thank you for taking the time to share your experience.
I'm glad our customer service team was able to assist quickly. We know how important it is to receive clear communication and prompt support, so it's wonderful to hear that our team was able to help.
Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your feedback and your support.
PuurSmile Support Team
Great product
Great product, just love it. Don't know why I waited so long to purchase it. All the extras made the purchase special. Shipping was swift.
17 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jedengler,
Thank you for your wonderful review!
I had to smile when I read, "Don't know why I waited so long to purchase it" 😊. That's one of the best compliments we can receive.
We're thrilled to hear that you're loving the product, enjoyed the extras included with your order, and that everything arrived quickly. We work hard to create an experience that feels special from the moment you place your order to the moment it arrives at your door.
Thank you again for your support and for choosing Puur Smile. We hope you continue enjoying your water flosser for years to come!
PuurSmile Support Team
Love love love this flosser
Love love love this flosser and drops!!! Great customer service too! I was unknowingly signed up for auto replacement drops and replacement heads which auto shipped at 30 days - even though I will buy the drops I didn’t need them yet - customer service hopped right on it to fix the issue - all in all 5 stars 🌟 🌟🌟🌟🌟
13 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Tracy,
Thank you so much for your wonderful review!
Your "love love love" absolutely made us smile! 😊 We're thrilled to hear that you're enjoying both the water flosser and the floss drops.
We're also glad our customer service team was able to quickly help with your delivery schedule and make sure it better matched your needs. Everyone uses their products a little differently, so we're always happy to help find the right timing.
Thank you for your kind words about our team and for taking the time to share your experience. Reviews like yours truly make our day.
Enjoy your PuurSmile routine, and thank you again for your support!
PuurSmile Support Team
Love it!
I didn’t give it a full 5 stars only because I unknowingly signed up for a subscription when placing my order—but honestly, customer service completely turned that around for me. As soon as I received the first refill confirmation email, I reached out, and they responded quickly, applied a discount, and adjusted my deliveries to every 6 months instead of monthly. That level of support made a big difference!
Now for the product itself—I absolutely love this water flosser! It arrived quickly, and after about a month of consistent use, I couldn’t be happier. The attachments are super versatile and incredibly easy to switch out. My first time using it was a bit messy (definitely a learning curve!), but I got the hang of it pretty quickly. I started on the lowest setting and gradually worked my way up, which made the transition really comfortable.
The floss drops are a game changer—I love how fresh and clean my teeth feel afterward! It seriously feels like a professional-level clean every time I use it. I do have to refill the reservoir more than once during a session, but it’s such a minor inconvenience, especially since the unit is perfect for traveling.
Overall, I’m really impressed and so glad I gave this a try!
11 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Hope,
Thank you so much for taking the time to leave such a detailed review!
I enjoyed reading about your experience.
I'm also glad our customer support team was able to help adjust your delivery schedule to better fit your needs. We understand that everyone's usage is different, and we're always happy to work with our customers to find a solution that makes sense for them.
It's wonderful to hear how much you're enjoying the floss drops and that "fresh from the dentist" feeling after each use. Feedback like yours is exactly why we do what we do.
Thank you again for your thoughtful review and for giving PuurSmile a try. We're thrilled to have you as part of the Puur Smile family and truly appreciate your support.
PuurSmile Support Team
GREAT customer service
GREAT customer service! I feel like it will be a great product for my son. Thank you!
10 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Amy,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team. Knowing that we were able to help and make a positive impression means a lot to us.
We also hope your son loves the product and enjoys all the benefits it has to offer. There's nothing better than hearing that our products are helping families take care of their oral health.
Thank you again for your support, and please don't hesitate to reach out if we can help with anything in the future.
PuurSmile Support Team
I like the product but dont like the automatic refills
I like the product. I do not like the automatic subscription attached to it.
9 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Sarah,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're enjoying the product, but we're sorry that the subscription aspect of your experience did not meet your expectations.
We've reviewed your account and have already canceled your subscription. Additionally, we have refunded your most recent subscription order. There is no need to return the items you received—please keep them with our compliments as a small gesture of goodwill for any inconvenience this may have caused.
We truly appreciate your feedback and your support, and we're glad you'll still be able to enjoy the product on your own terms.
PuurSmile Support Team
I received the product and love the…
I received the product and love the product..What I am angry about is Puursmile keeps trying to charge my card 100.00 for more products..I didn't sign up for a subscription!! No heads up, just try to charge!! Not Cool!!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Wendy,
Thank you for sharing your feedback.
We take customer concerns seriously and wanted the opportunity to review your experience in detail. Because we were unable to identify your order based on the information available in this review, we requested additional information through Trustpilot so that we could investigate and assist further.
Unfortunately, we have not received a response to our request and therefore have been unable to locate your account or review the specific concerns you mentioned.
If you would still like assistance, we would be more than happy to help. Please contact us at support@puursmile.com or call us at +1 (786) 224-5801 with your order details, and our team will gladly look into the matter for you.
PuurSmile Support Team
Love this water flosser
Love this water flosser. It's definitely the best one I've used. I recently recommended this to my daughter. It just makes your mouth feel so clean and I've really become addicted to using it. I did have an issue with a re-order but customer service was johnny on the spot and resolved it within hours. 10 stars all the way
8 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Krayon,
It's wonderful to hear that you've recommended it to your daughter. Personal recommendations mean so much to us, and we're honored that you've shared your experience with your family.
While I'm sorry there was an issue with your reorder, I'm glad our customer support team was able to get everything sorted out quickly. That's exactly the kind of service we aim to provide.
Thank you again for your support, your trust, and for the "10 stars all the way" comment—it truly made our day!
PuurSmile Support Team
I love this product
I love this product. I have a bridge and it is wonderful to get clean. :)
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Linda,
Thank you for your lovely review!
We're so happy to hear that you're loving your Puur Smile and that it's helping you keep your bridge clean. Feedback like this is exactly why we do what we do.
Wishing you many more fresh and comfortable smiles ahead, and thank you for choosing Puur Smile!
PuurSmile Support Team
I will know more when I visit my…
I will know more when I visit my dentist next month.(July)
I have been having quarterly cleanings because of build-up. Hoping Puursmile will help with the issues.
9 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Amy,
Thank you for sharing your experience with us.
We completely understand wanting to see what your dentist thinks at your next appointment, and we hope your Puur Smile routine helps you feel more confident about your oral health in the meantime.
Many of our customers incorporate water flossing into their daily routine to help improve their overall oral hygiene, and we're delighted to hear that you're giving it a try.
We'd love to hear how your July visit goes and whether you've noticed any improvements. Thank you for choosing Puur Smile, and please don't hesitate to reach out if we can help in any way.
PuurSmile Customer Support Team
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