Even after my initial issue had been resolved and I didn’t require a replacement I reported a continuing issue with my Puur water flossing unit. And I was in receipt of a new unit’s shipment within tw... Toon meer
Bedrijf heeft geantwoord
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I purchased a PuurSmile water flosser about 13months ago and it started to make a loud knocking noise while operating the unit. I emailed PuurSmile and they immediately responded and needed a little... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
3,9
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543 reviews
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Very helpful costomer service
I have received the wrong charging cable and very quickly with no hesitation I have received helpful support and an email with the processing of a new cable that will be on its way to me. Great service
17 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Marie-Josée,
Thank you so much for your kind review!
We're sorry that you initially received the wrong charging cable, but we're so glad we were able to get things sorted out quickly. We know how important it is to have your water flosser up and running, so we're happy a replacement is already on its way.
Thank you for your patience and for giving us the opportunity to make things right. Your kind words about our support team truly mean a lot to us.
We hope you continue to enjoy your PuurSmile, and we're always here if you ever need us.
PuurSmile Support Team
My experience with Puursmile’s…
My experience with Puursmile’s attention to my problem was handled by customer service in a professional and timely manner. When I contacted them about my issue, the department immediately reached out to me and offered to replace my unit with a new one. I received a new flosser and am delighted with the courtesy and sincere attention to me that was given by Customer Service. Thank you many times over. Julie Narney
16 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry that you experienced an issue with your water flosser, we're delighted that our customer service team was able to assist you promptly and provide a replacement.
Your kind words about the courtesy, professionalism, and care you received truly mean a great deal to us. We believe that standing behind our products and taking care of our customers is just as important as the products themselves.
Thank you for your trust, your patience, and for taking the time to share your experience. We hope you continue enjoying your new water flosser for many years to come!
PuurSmile Support Team
Antwoord van Puursmile
Hi Deborah,
Thank you so much for your wonderful review!
We love your "Puurfect" description—it definitely made us smile! 😊
We're thrilled to hear you had a hassle-free experience with our support team. Providing friendly, efficient service is something we truly strive for, so your feedback means a great deal to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Customer Support Team
I was very upset with this company for…
I was very upset with this company for putting me on auto subscription for supplies I didn’t want. I contacted the company and received 3 emails back.
1.) They cancelled my subscription.
2.) They immediately refunded me the subscription.
3.) They helped me trust them again
Thank you for your prompt response and resolution to this problem. I retract my previous review. A good service team being responsible and proactive.
Thank you.
12 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Carrie,
Thank you so much for updating your review. It truly means a lot to us.
We're sincerely sorry for the frustration you experienced initially, but we're grateful that you gave us the opportunity to make things right. Providing excellent customer care is incredibly important to us, and we're so pleased we were able to resolve your concerns to your satisfaction.
Knowing that we were able to regain your trust is one of the best compliments we could receive.
Thank you again for your understanding, your trust, and for giving PuurSmile another chance. We truly appreciate your support.
PuurSmile Support Team
Service from Puursmile
When I received the flosser it was a lot better than the competitors. I had difficulty with pressing the on button. Sometimes I had to press it two times and then several times. I contacted Puursmile and received an immediate response from Marie. They are sending me a replacement. Very happy with the service I received.
9 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mary,
Thank you so much for taking the time to share your experience!
We're delighted to hear that you're enjoying your PuurSmile water flosser and found it to be an improvement over other products you've used. While we're sorry you experienced an issue with the power button, we're glad Marie was able to respond quickly and arrange a replacement for you.
We'll be sure to share your kind words with her—they'll mean a lot!
Thank you for your patience, your trust, and for choosing PuurSmile. We hope your replacement arrives soon and provides you with many more great experiences.
PuurSmile Support Team
Great customer service
Fast responses, they genuinely want to please the customer. I trust this company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mary,
Thank you so much for your wonderful review!
Your kind words truly mean a lot to our team. We're delighted to hear that you found our responses prompt and that you felt genuinely cared for throughout your experience.
Building trust with our customers is incredibly important to us, so hearing you say that you trust our company is one of the greatest compliments we could receive.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Look forward to talking with a customer…
Look forward to talking with a customer service representative soon. Your product sounds great on the infomercial. Thanks, Jordan
7 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jordan,
Thank you for your review and for your interest in PuurSmile!
We're looking forward to speaking with you and answering any questions you may have. Our team is always happy to help you find the information you need and make sure you have the best possible experience.
You can reach us at support@puursmile.com or by phone at +1 (786) 224-5801, Monday through Friday, from 9:00 AM to 5:00 PM EST.
We look forward to hearing from you soon!
PuurSmile Support Team
Excellent customer service and support
Excellent customer service and support
7 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi,
Thank you so much for your kind review!
We're delighted to hear that you had an excellent experience with our customer service and support team. Providing friendly, responsive, and helpful assistance is something we truly strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We genuinely appreciate your support!
PuurSmile Support Team
Do not give your credit card number. They will continue charge you month after month.
I was not aware that I was on a reoccurring shipment program. I purchased this oral hygiene, pure smile product in November. The last shipment I received after that was in January 2026, which is when I contacted this company and told them to cancel my subscription. For four months, I received nothing, then in May out of the clear blue. I received another shipment. I contacted pure smile leaving a voicemail. They only have two employees. How could that get lost? I left my phone number. My E-mail Address the recording even says they will get back to you no one got back to me, but my message was very clear. Cancel my subscription. Lo and behold. . Cancel my subscription. Lo and behold I’ve received another order. And another charge to my credit card. This company seems to be hiding something because one address has them listed in Aventura, Florida. The other one has it listed in SW Miami, Florida with Another address listing them in Hollywood Florida. My suggestion is do not buy anything from this scamming company.
29 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Michael,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and the frustration this situation has caused. This is not the level of service or customer experience we strive to provide.
After reviewing your account, we have canceled your subscription and fully refunded the two unwanted subscription orders. There is no need to return the items you received—please keep them with our compliments as a gesture of goodwill and our sincere apology for the inconvenience.
We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our communication and the experience we provide to our customers.
Thank you for giving us the opportunity to make this right.
PuurSmile Support Team
I use my device faithfully. Great customer service
I use my device faithfully and love it. However, 8 months later it malfunctioned. Customer service was quick to respond to my issues and they sent me a new device.
Thank you Puursmile, my mouth has never been cleaner.
1 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry to hear that your device malfunctioned, we're delighted that our team was able to respond quickly and get a replacement on its way.
It means so much to hear that you've made PuurSmile part of your daily routine and that it has made such a difference for you. Comments like "my mouth has never been cleaner" truly make our day!
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support.
PuurSmile Support Team
Puur Smile support is top class
Puur Smile support is top class. They gave many ideas to resolve the issue and given that it may not be possible to fix replacing flosser is great quality service.
2 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi David,
Thank you so much for your kind review!
We're delighted to hear that you had such a positive experience with our support team. We always do our best to help troubleshoot an issue first, and when that isn't possible, we're happy to provide a solution that gets our customers back to enjoying their PuurSmile.
Your kind words about our customer service truly mean a lot to us. Thank you for taking the time to share your experience and for choosing PuurSmile.
PuurSmile Support Team
My Puursmile flosser had a crack on the…
My Puursmile flosser had a crack on the reservoir. I contacted customer support. Once I supplied all the needed information, they are sending me a new flosser. Great Customer servife
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Patricia,
Thank you so much for taking the time to share your experience!
We're sorry to hear about the crack in your reservoir, but we're glad our customer support team was able to assist you and arrange a replacement as quickly as possible.
Providing helpful, responsive service is something we truly care about, so your kind words mean a great deal to our team.
Thank you for your patience, your support, and for choosing PuurSmile. We hope your replacement arrives soon!
PuurSmile Support Team
Was having some issues with my account…
Was having some issues with my account and feeling frustrated. After a few email exchanges with customer service, we have a solution. Grateful I reached out and that they were able to resolve everything.
1 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Cassy,
Thank you so much for your kind review!
We're sorry to hear that you initially ran into some issues with your account, but we're so glad you reached out to us. It's wonderful to hear that, after working through it together, we were able to find a solution and resolve everything to your satisfaction.
Your feedback means a lot to our team. We're always here to help, and we're grateful you gave us the opportunity to make things right.
Thank you for choosing PuurSmile, and we truly appreciate your support!
PuurSmile Support Team
The product is excellent
The product is excellent, and the customer service was outstanding. I encountered an issue, but it was resolved quickly and thoroughly. Thank you again.
2 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Gina,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the product and that our customer service team was able to resolve your issue quickly and thoroughly.
While we're sorry you experienced a problem, we're grateful you gave us the opportunity to make it right. Your kind words truly mean a lot to our team.
Thank you for your trust, your support, and for choosing PuurSmile!
PuurSmile Support Team
Caused bleeding in back of throat
Caused bleeding in back of throat. Requested return and refund instructions.
17 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Audrell,
We're very sorry to hear about your experience and sincerely apologize for the concern this has caused.
Your comfort and satisfaction are extremely important to us, and this is certainly not the experience we want for our customers.
We have reviewed your account and can confirm that your order has been fully refunded. There is no need to return the product.
Thank you for bringing this to our attention. We truly appreciate the opportunity to address your concerns, and we wish you all the best.
PuurSmile Support Team
Don’t waste your money!
Don’t waste your money! First, the vessel isn’t large enough and doesn’t last long enough for a thorough cleaning. Second, although you did NOT sign up for auto-subscription, you will get charged anyway. It will take FOUR WEEKS for a refund, plus constant hounding for them to actually cancel the subscription you didn’t sign up for in the first place!!! (Would add proof, but you can’t add images here.) Often times, technology is an improvement— this is not one of them.
27 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Evee,
We're sorry to hear that your experience did not meet your expectations.
We understand your frustration, and this is not the level of service or customer experience we strive to provide.
After reviewing your account, we can confirm that your subscription has been cancelled and your refund has been processed. We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our products and the overall customer experience.
Thank you for giving us the opportunity to address this matter, and we wish you all the best.
PuurSmile Support Team
Epic confidence and cleanliness
The product is amazing. Anyone who brushes or even those who do regularly floss will see a shocking difference when using the Puursmile. It makes you feel clean and confident, too. Customer service is spot on, too. I stretched out my attachments refills, and customer service took great care to facilitate what worked for me.
26 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Lorraine,
Thank you so much for your wonderful review!
We're thrilled to hear how much you're enjoying your Puur Smile and that it's become such an important part of your daily routine. Hearing that it leaves you feeling clean and confident is exactly what we hope every customer experiences.
We're also delighted that our customer service team was able to help adjust your refill schedule to better fit your needs. We know everyone's routine is different, and we're always happy to find a solution that works best for each customer.
Thank you for your thoughtful feedback, your recommendation, and for being part of the PuurSmile family. It truly means the world to us!
PuurSmile Support Team
The company stood behind their product…
The company stood behind their product and sent me a replacement when the product stopped charging after about 7 months. I love this product and really missed it and am looking forward to getting my replacement. Customer service was excellent-friendly and kept in touch we sent emails and pictures back and forth.
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Deb,
Thank you so much for your thoughtful review!
While we're sorry to hear that your water flosser stopped charging, we're so glad we had the opportunity to make things right. Knowing that you missed using it says so much about how much you enjoyed the product, and we're excited for you to receive your replacement.
Your kind words about our customer service team truly mean a lot. We believe that supporting our customers doesn't end after a purchase, so it's wonderful to hear that you felt cared for throughout the process.
Thank you for your patience, your trust, and for taking the time to share your experience. We hope your replacement arrives soon and that you're back to enjoying your PuurSmile in no time!
PuurSmile Support Team
Do not buy from this company
Do not buy from this company. They sentr intial product and now are sending follow up products I did not order but they are billing for. Sent 2 inquiries and they do not even bother to reply. They tout great customer service and to contact them if any issue but they have ignored us!!!
25 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Joe,
Thank you for providing your contact information.
We have carefully reviewed the email address and phone number you shared, but unfortunately, we have been unable to locate an account or order associated with those details in our system. As a result, we're unable to investigate the concerns you've described.
If your order was placed with a different email address, phone number, or name, or through another purchasing method, please reach out to us at support@puursmile.com with any additional order details, such as your order number or the email used during checkout. You can also call us at +1 (786) 224-5801.
Our contact hours are Monday through Friday, from 9 AM to 5 PM EST. We would be happy to help you further.
We take customer concerns seriously and would welcome the opportunity to look into this for you.
PuurSmile Support Team
The BEST water pik I’ve ever used!
The BEST water pik I’ve ever used!! Love it & highly recommend it to anyone.
24 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Kimberly,
Thank you so much for your wonderful review!
Hearing that this is the best water flosser you've ever used truly means the world to us. That's an incredible compliment, and we're so happy you're loving it.
Thank you as well for recommending PuurSmile to others. Your trust and support mean more to us than you know.
We hope you continue enjoying your PuurSmile for many years to come!
PuurSmile Support Team
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