Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I made a booking for a specialist referral, and got that referral ok. The video call came, up, I could see the Doctor and hear him, but he couldn't hear or see me. A bit frustrating. Qoctor should res... Toon meer
Bedrijf heeft geantwoord
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... Toon meer
Bedrijf heeft geantwoord
Very happy thanks Qoctor saved me going out into the cold which would only have added to my cold. Being able just to stay home in the warm definitely aided in my recovery
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contactgegevens
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australië
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4,5
Uitstekend
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick, efficient and knowledgeable
The process was quick and easy and the doctor was able to provide an appropriate asthma action plan for my child. This was the 4th Telehealth doctor I had seen in 24 hours and the first 3 were not able to help me or delivered sub standard care. The first three were not through qoctor. I would use them again.
5 augustus 2026
Antwoord van qoctor
Hi Alexis,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Appointment became available hours…
Appointment became available hours before I was booked in which was good.
20 juli 2026
Antwoord van qoctor
Hi Vicki,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Happy to be able to use when a face to…
Happy to be able to use when a face to face is not available…good experience thanks
5 augustus 2026
Antwoord van qoctor
Hi Patricia,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The doctor didn't mention that the…
The doctor didn't mention that the medication he recommended was 100$, when there was another medication that was around 30$. I ended up not getting the medication that wasn't strictly necessary for my travels and ended up paying 60$ for a consultation for nothing..
27 juli 2026
Antwoord van qoctor
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Our doctors aim to recommend the treatment they believe is the most appropriate based on the information provided during the consultation. As medication pricing can vary significantly between pharmacies and locations, our doctors may not always be aware of the exact cost at the time of prescribing.
We understand your frustration, particularly if the cost influenced your decision not to proceed with the medication. Your feedback is valuable, and we'll pass it on to our clinical team for review as we continue working to improve the patient experience.
Thank you again for your feedback, and we wish you all the best with your travels.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Kyle,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The doctor's accent was very hard to…
The doctor's accent was very hard to understand. I couldn't see the doctor and it was hard to hear him as their were a lot of talking behind him. He gave me quality medication but was not very involved. We need to describe our symptoms before we book and I thought that the doctor would at least read through it. This was my first 3 star experience. All my other doctors were spot on. I love using Qoctor as I am healthy.
4 augustus 2026
Antwoord van qoctor
Hi Sonja,
Thank you for taking the time to leave us this review. We are so sorry to hear about your negative experience.
Whilst we on the customer service team are unable to advise or comment on anything clinical that occurred. We have sent you an email directly to follow up on this and continue working towards a resolution.
Please do not ever hesitate to reach out to us at info@qoctor.com.au or via our live chat and we would absolutely love to assist and accommodate you as best as we can.
Sincerely,
The Qoctor Team
Antwoord van qoctor
Hi Cathryn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick service when you need an out of hours doctor.
The booking process is straightforward. The actual appointment process is confusing. I was told to keep the screen open for a video call but received a phone call instead. Other than that, it was all straightforward and I received an escript immediately.
14 juli 2026
Antwoord van qoctor
Hi Lily,
Thank you so much for the review you have left us today! We are so glad to have provided you service worthy of your feedback!
We look forward to assisting you again in the future and hope to earn that 5th star!
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Scott,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
The script was not enailed to my…
The script was not enailed to my pharmacist until 48 hours after my consult.
3 augustus 2026
Antwoord van qoctor
Hi Burton,
Thank you for sharing your feedback. As part of our standard process, we always contact and confirm the availability of your medication directly with the pharmacy before issuing a prescription.
In this instance, our team attempted to reach your nominated pharmacy following your consult, but they were closed, preventing us from sending the script immediately. We sent updates to notify you that the pharmacy was unreachable and that processing was temporarily paused. As soon as we were able to establish contact with the pharmacy the following day, your prescription was promptly processed and sent through.
We apologize for any frustration caused by the delay and appreciate your patience while we ensured your medication could be safely fulfilled.
Warm regards,
Better communication when bookings are cancelled
All my apps have been a breeze up until I was able to book a consult yesterday, wait for the time, be sent the Video link to wait for 30 mins for a Dr then read my email advising it had been cancelled dule to a rule preventing certain amount of visits within 30 days, if this is the case then please advise at time of booking so a person has time to organise an alternative with another provider, also a text to say it was cancelled would have been appreciated too
4 augustus 2026
Antwoord van qoctor
Hi Renee,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention, and we're sorry to hear about your recent experience.
We're pleased to know that your previous consultations with Qoctor have been smooth. However, we understand how frustrating it must have been to wait for your consultation, only to later learn that your order could not proceed.
Your booking was scheduled within the 4:00–5:00 PM AEST consultation window. Please note that our consultation times operate within 1-hour time increments, meaning your doctor may contact you at any time during the selected timeslot.
Regarding your order, we sent an email at approximately 4:15 PM AEST advising that, after clinical review, we were unfortunately unable to issue the requested medical certificate due to our clinical guidelines limiting the number of medical certificates that can be issued within a 30-day period. The email also confirmed that a full refund had been processed and recommended that you see a General Practitioner (GP) in person for a comprehensive assessment.
We understand your suggestion that this information be provided earlier in the booking process, and we appreciate your feedback regarding SMS notifications as well. Feedback like yours is invaluable, and we will ensure it is shared with the relevant team as we continue to improve our communication and customer experience.
We sincerely apologise for the inconvenience caused and thank you again for taking the time to help us improve our service.
Kind regards,
The Qoctor Team
Doctor was great
Doctor was great - listened to my issues, asked questions and provided treatment option i was comfortable with.
Only reason for 4/5 is that the mobile website doesnt allow for you to flip the camera to use the front camera, so i had to turn my phone around and I couldnt see the doctor.
29 juli 2026
Antwoord van qoctor
Hi Katerina,
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that your doctor listened to your concerns, asked thoughtful questions, and worked with you to find a treatment option you were comfortable with. We'll be sure to pass your kind words on to the doctor.
We're also sorry to hear about the issue you experienced with the camera on the mobile website. Thank you for bringing this to our attention. If you experience this again, we'd be more than happy to help you check your phone's camera settings and troubleshoot the issue with you to ensure everything is working correctly for your next consultation.
We truly appreciate your feedback, as it helps us continue improving our service and user experience.
Thank you again for choosing Qoctor, and we hope to assist you again in the future.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Novan,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Antwoord van qoctor
Hi Linda,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Was a straightforward process.
2 augustus 2026
Antwoord van qoctor
Hi Loz,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Antwoord van qoctor
Hi Dina,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Antwoord van qoctor
Hi Leonard,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
So easy and quick!
25 juli 2026
Antwoord van qoctor
Hi Tim,
Thank you so much for taking the time to share your feedback!
We're delighted to hear that you found the process so easy and quick. Making healthcare simple, convenient, and accessible is exactly what we strive for, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to being here whenever you need us again.
Kind regards,
The Qoctor Team
Antwoord van qoctor
Hi Cecilia,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Antwoord van qoctor
Hi Barbara,
Thank you so much for your kind words! We're delighted to hear you had a wonderful experience with our service. We truly appreciate your support and look forward to helping you again whenever you need us. Take care!
Kind regards,
The Qoctor Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.