Letter-Opening Machine Fix Required A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business. The call handler, Vi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monito... Toon meer
Bedrijf heeft geantwoord
I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Info over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,3
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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The technician explained in full the…
The technician explained in full the cause of the problem and how to prevent it from happening again.
14 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review, we really appreciate you taking the time to let us know about your experience.
We're pleased to hear that our technician took the time to fully explain the issue and how to prevent it in the future.
Kind regards
Customer Care Team
Natasha has been excellent
Natasha has been excellent and very supportive in any issues I've raised with Quadient.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review.
It's great to hear how supportive Natasha has been and we will be sure to pass your comments on to her.
Kind regards
Customer Care Team
Great Customer Service
I spoke with Liam today regarding a technical issue we were experiencing with our franking machine. Liam was really helpful and assisted me with carrying out various diagnostic tests to resolve the issue.
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're delighted that Liam was able to support you with the technical issue and will be sure to pass your kind comment onto him.
Kind regards
Customer Care Team
Liam was very helpful today when I had…
Liam was very helpful today when I had a problem with simply mail lite, he answered the phone quickly and dealt with my problem in a polite and timely manor following it through until it was resolved. Than you
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
It's great to hear that Liam was able to help resolve your query.
Kind regards
Customer Care Team
The operative I spoke to ( Serena )…
The operative I spoke to ( Serena ) was very helpful, polite and concise. Serena phoned me back as expected and my initial query was resolved ( pending a succesfull visit from a Quadient engineer ()
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're really pleased that Serena was helpful, polite and clear. We will be sure to pass your kind comments onto Serena.
Kind regards
Customer Care Team
great service from Isabelle deblt with…
great service from Isabelle deblt with my issues fast
13 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle was able to help resolve your issue.
Kind regards
Customer Care Team
Outstanding Customer Service
I have had the pleasure of working with Diane Medcalf for many years and can honestly say that her service is always 110%, she goes over and above to ensure my customer experience is better than even i expect and cannot thank her enough for all her help over the years.
30 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Diane's commitment has made such a positive impact over the years.
We'll be sure to pass your lovely comment on to her.
Kind regards
Customer Care Team
Billing mix-up, but superstar Paul sorted it
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monitored the situation until it was resolved. With his help we paid the correct amount. More important was Paul's good attitude and rapidity of response -- a true pleasure to work with!
7 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear how helpful Paul has been in taking ownership of your query and ensuring it was resolved to your satisfaction.
Kind regards
Customer Care Team
Customer focused
I contacted Quadient with an enquiry and they got back to me very quickly. Isabelle was very helpful and resolved my query efficiently and with patience and understanding.
10 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review!. We're really glad to hear that Isabelle was able to respond quickly and resolve your query with patience and understanding. We'll be sure to pass your comments onto Isabelle.
Kind regards
Customer Care Team
Customer Service
Have regular contact with Diane at Quadient and have always received excellent customer service. She is always very helpful and professional at all times
8 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review!
It's great to hear how professional and helpful Diane is. We will certainly pass on your lovely comments to her.
Kind regards
Customer Care Team
Efficient and courteous service
Jack was very efficient in reaching out as our lease expired and arranging the renewal. I have always found Quadient efficient and courteous especially when we had a problem with the machine which was fixed within a couple of days.
9 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your review! It's great to hear you are happy with our service and we will be sure to pass your comments onto Jack.
Kind regards
Customer Care Team
Very friendly and knowledgeable staff.
Kellie is always very friendly and knowledgeable but not at all pushy. She advises which offers are available but is never pushy or annoying.
9 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review!
We really appreciate you taking the time to share your feedback. It's great to know that you find Kellie friendly and knowledgeable. We'll be sure to pass your kind words onto her.
Kind regards
Customer Care Team
very quick response and understanding…
very quick response and understanding of my problem
8 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help resolve your query.
Kind regards
Customer Care Team
I had a great experience with Quadient
I had a great experience with Quadient. The service was smooth, efficient, and very professional throughout.
A big thank you to Jack, who was extremely helpful and responsive. He made the whole process easy and stress-free.
Highly recommend!
9 januari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your 5* review and lovely comments. It's fantastic to hear Jack is always helpful and on hand for you!
Kind regards
Customer Care Team
Quick Response
Our contact person is Paul Bassett and we always get a good and speedy service from him.
7 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review! We'll be sure to pass your kind comment onto Paul.
Kind regards
Customer Care Team
Always helpful
Louise Everett, our Account Manager, is always helpful and considerate whenever we have any queries. Nothing is too much for her
2 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review!
We will be sure to pass your kind comments onto Louise.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Farida was able to help you.
Kind regards
Customer Care Team
Sam was very helpful.
2 april 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that Sam was able to help you.
Kind regards
Customer Care Team
We had an issue with our reporting on monthly stats
We had an issue with our reporting on the franking machine - Lisa was very helpful and took the time to understand the issue and do her best to help us resolve it on the call - she later called us back to make adjustments to the machine to correct the reporting process
1 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we've been able to help resolve your issue.
Kind regards
Customer Care Team
Lisa was very helpful & solved issue.
2 april 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review!
It's great to hear that Lisa was able to help resolve your issue today.
Kind regards
Customer Care Team
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