Letter-Opening Machine Fix Required A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business. The call handler, Vi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monito... Toon meer
Bedrijf heeft geantwoord
I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Info over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,3
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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No hassle experience
Fast and efficient ordering and delivery times, customer service always helpful.
Stuart Lythell is my go to person, always at the other end of a phone call or email if i have any queries and is very helpful and friendly.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! It's great to hear that you've been happy with our service.
Kind regards
Customer Care Team
Friendly support with our orders
Our contact at Quadient (Gemma Standing) is very friendly and approachable about any questions we have. The process was really easy because of her help, and the delivery of our order came through really quickly!
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* Review! It's great to hear that Gemma helped make the process easy. We will be sure to pass on your lovely comment.
Kind regards
Customer Care Team
Much improved and helpful staff
So much improved after the new website was launched.
I had a few initial issues but Hayley was more than helpful and guided me through the issues I was having.
A credit to her company.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We are pleased to hear that you are enjoying the new website and that Hayley was able to guide you through. Hayley will be thrilled to hear your kind words.
Kind regards
Customer Care Team
Always a positive experience
Always a positive and friendly experience when replenishing our stock. Gemma Standing has been our main contact for several years with stock ordering, and she’s consistently proactive in letting us know when items need topping up. She supports the process end to end, making sure we get exactly what we need, when we need it. Thank you.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! It's great to hear that Gemma supports you in your needs. We will be sure to pass on your kind comments!
Kind regards
Customer Care Team
ARC Mailing
Extremely helpful staff members, particularly Louise Everett who has gone out of her way to ensure we receive the best possible service even on her days off
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a review! It's great to hear that Louise has been so helpful.
Kind regards
Customer Care Team
Quadient as a company is quick to respond to queries and Isabelle was particularly helpful when i had an issue
Quadient are very responsive to emails which is very useful during queries.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We're delighted to hear that our team responded quickly and that you found the support helpful. We will be sure to pass your comments onto Isabelle.
Kind regards
Customer Care Team
We have used this company for over 10…
We have used this company for over 10 years to supply our folder with envelopes and paper, they also service the machine.
Always excellent service and very helpful, Shout out to Stuart Lythell who is one of the sales reps that gives excellent service
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! It's great to hear that you are happy with the service you receive. We appreciate your kind words and will be sure to pass your comments on to Stuart. Thank you for your loyalty and support over the past 10 years!
Kind regards
Customer Care Team
Always Helpful
I found them always helpful whenever I needed any assistance. A special mention for Diane Medcalf. She is the best and always assists me promptly, and helps me resolve the queries.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We're so pleased to hear that you've consistently found our team helpful. Thank you for highlighting Diane's support and we will be sure to share your lovely comments with her.
Kind regards
Customer Care Team
Top Notch Service :)
I have to regularly order envelopes for our folder inserter and ink for our franking machine. Gemma is always fantastic and very efficient and I have my deliveries within a few days. She checks in every now and then to see if I need stock
23 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We will be sure to pass your lovely comments onto Gemma.
Kind regards
Customer Care Team
Always great when dealing with…
Always great when dealing with Quadient, there customer service is second to none. The support from Gemma Standing is outstanding, I'm completely impressed with her professionalism & customer service.
Highly recommended.
12 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review! We 're delighted to hear that your experience with Quadient has been consistently excellent and that Gemma provides you with outstanding support. It's fantastic to see her efforts recognised and we will be sure to pass along your kind words.
Kind regards
Customer Care Team
Always a Great Service
Always a great service from the Quadient team and Gemma Standing our account manager in particular. Nothing is ever too much trouble for Gemma and she always goes above and beyond to accommodate anything you need and to resolve any problems or queries we might have.
27 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this review! We will be sure to share your comments with Gemma and the team.
Kind regards
Customer Care Team
Diane and Sarah are amazing what they…
Diane and Sarah are amazing what they do, they are always very helpful
Diane and Sarah both go the extra mile, thank you ladies
Its much appreciated ***** 5 Star Rating from us
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We are thrilled to hear that Diane and Sarah have been so helpful! We'll be sure to pass on your kind words. Thank you for taking the time to share your feedback with us.
Kind regards
Customer Care Team
I recently had an excellent experience…
I recently had an excellent experience and felt compelled to share my feedback. From start to finish, everything was handled professionally and efficiently. The process was smooth, communication was clear, and any questions I had were answered promptly.
What stood out most was the level of customer service — Lisa was friendly, responsive, patient and genuinely helpful.
Overall, I’m very satisfied and would not hesitate to recommend this service to others.
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to share your positive experience! It’s truly wonderful to hear that everything was handled professionally and efficiently, and that the process was smooth and clear. Exceptional customer service is always a standout feature, and it’s great to know that Lisa went above and beyond to provide friendly, responsive, and patient support. Thank you again for sharing your thoughts!
Kind regards
Customer Care Team
Excellent, Secure Self Seal Envelopes
I order envelopes on a regular basis, the paper is quite thick and not transparent at all, the peal and seal strip is very strong, perfect for confidential documents.
I have used this company many times and their customer service is brilliant, Stuart Lythell (Manager) ensures delivery in a timely manner, also in contact throughout the process.
25 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your fantastic review. We’re delighted to hear that you’re happy with the quality of our envelopes . It’s wonderful to know that you’ve had consistently great experiences when ordering from us. We really appreciate your kind words about our customer service and will be sure to pass your kind comments onto Stuart. Thank you for your continued trust and we look forward to supporting you again soon!
Kind regards
Customer Care Team
Stuart Lythell has been very helpful…
Stuart Lythell has been very helpful with orders and always try's to assist us with cost savings or stock items
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for leaving a 5* review! It's great to hear that Stuart has been so helpful. Thank you for taking the time to share this feedback with us!
Kind regards
Customer Care Team
Great service
I just wanted to give a special mention and thank you so much Diane Medcalf for all your help and support.. I deal with Diane via email mostly and her service is second to none.. she is always on hand to help with any queries I have when customers chase for answers.. i always receive a quick prompt response to any questions asked. Very professional.
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this review!
We’re delighted to hear that Diane has been such a great support to you. We truly appreciate your kind words and will make sure Diane receives this feedback.
Kind regards
Customer Care Team
Thanks Stuart
I want to thank Stuart Lythell for providing top quality service to us. He's always on hand whenever we require anything, and even reaches out to check in on us and see if there's anything we need.
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your review! We’re delighted to hear that Stuart has consistently provided top‑quality service and is always on hand whenever you need support. We truly appreciate you taking the time to share your experience and will be sure to pass your comments onto Stuart!
Kind regards
Customer Care Team
Great customer service as always
Great customer service as always.
Our point of contact is Gemma Standing who is always quick respond to queries raised and information requested. Gemma is a pleasure to deal with and we are grateful for the continued support and service received.
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review! It's great to hear that Gemma provides such quick and helpful responses to your queries and information requests. We will make sure your comments are passed on to Gemma and really appreciate you taking the time to share your experience.
Kind regards
Customer Care Team
Stuart Lythell on the Envelopes Depart…
Stuart Lythell on the Envelopes Depart at Quadient is very professional, polite and attentive employee, in my experience. He cannot do enough for you and is a real credit to his organisation. Can't recommend Quadient and Stuart services enough.
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your wonderful 5* review. We’re delighted to hear that Stuart has provided such professional, polite, and attentive support. It means a great deal to us to know he’s made such a positive impact and is seen as a credit to our organisation.
Kind regards
Customer Care Team
Outstanding Service
We’ve been using Quadient for our envelope printing, and they have been absolutely fantastic. Their pricing is highly competitive, and the turnaround times are consistently impressive even on tight deadlines. A special shoutout to Gemma, who has been my main point of contact. She’s professional, responsive, and makes the entire process seamless. Highly recommended for anyone looking for reliable print solutions!
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! It's great to hear that your experience has been consistently excellent with competitive pricing and quick turnarounds! A special thank you for recognising Gemma, we will be sure to share your kind words with her.
Kind regards
Customer Care Team
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