Letter-Opening Machine Fix Required A call was made to Quadient today to arrange a repair for our broken letter-opening machine, which is used extensively across the business. The call handler, Vi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There was a mix-up with billing, and I suspected we'd been overcharged, but I also didn't want to not pay and fall into arrears on our account. Paul Bassett helped me investigate the issue, and monito... Toon meer
Bedrijf heeft geantwoord
I have telephone several times today and no matter which number I pressed, I got a recorded message asking if I wanted to re-set something and it did not give me the option to speak to anyone. I am t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Business to Business-service
- E-commerceservice
- Kantoormeubilair verhuurwinkel
- Post- en pakketbezorging
- Branche voor transportbenodigdheden
Info over Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Geschreven door het bedrijf
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contactgegevens
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, Verenigd Koninkrijk
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4,3
Uitstekend
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I Deal with Gemma Standing
I Deal with Gemma Standing, for quotes and ordering of envelopes and solutions, I get a quick respose
26 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We’re really pleased to hear that you receive quick and helpful support from Gemma when requesting quotes or placing orders for envelopes and solutions. Your feedback means a lot to us, and we’re grateful you took the time to share your experience.
Kind regards
Customer Care Team
Excellent service
Excellent service, first rate
very helpful
Gemma Standing especially when ordering and any queries regarding orders deliveries etc,
26 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review! We’re delighted to hear you received first‑rate service and found the team helpful. It’s especially great to hear that Gemma was able to support you with your orders and any queries. We will be sure to pass on your kind feedback and really appreciate you taking the time to share your experience with us!
Kind regards
Customer Care Team
Supplied all information requested.
Ruby was very helpful, and informative for all the information i needed.
23 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
I had some minor issues that needed…
I had some minor issues that needed resolving and had called and emailed Neopost (Still prefer that name to "Quadient") many times over the last month with no luck. So many messages were left for people to call me, but of course nobody ever did.
I eventually spoke with Hayley Napier who seems to be the only person in the company that could and would actually help with my issues. They need more Hayley's in the company to replace the rest of the unhelpful 'customer service' assistants and so-called 'business managers'.
19 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Great Service!
Laura in finance was fantastic and provided great service in separating our existing accounts after a company split.
Thank you very much for all your help!
18 maart 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave this fantastic 5‑star review!
We’re delighted to hear that Laura was able to support you and will be sure to pass your feedback onto to her.
Kind regards
Customer Care Team
Darcy was really patient and helpful
11 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
I had to ring your company 3 times to…
I had to ring your company 3 times to get my issue resolved.
11 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your experience. I’m truly sorry to hear that you had to call us multiple times to get your issue resolved—this is not the level of service we aim to provide.
I’ve personally reached out to discuss your concerns and ensure your feedback is heard. We’ve also shared this with the team to reinforce the importance of providing a seamless and efficient experience for our customers.
Your feedback is incredibly valuable to us, and we’re always working to improve. If there’s anything else you’d like to share or if you need further assistance, please don’t hesitate to reach out.
Kind Regards
Customer Care Team
Very helpful
John was extremely helpful and explained how to resolve our issue straight away
11 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Did not like the fact I had to set up…
Did not like the fact I had to set up the machine. For someone to come out and set up, I was quoted £200. + VAT
3 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your feedback. We’re sorry to hear you were unhappy with the setup process for your machine.
Our machines are designed as self-install models, with the option to access online installs guides or call us for telephone support.
However, we understand that some customers may prefer professional assistance, which is why we offer an optional installation service by one of our trained engineers. This service is chargeable to cover the engineer's time, expertise, and travel costs.
We truly appreciate your comments and will use them to continue improving our services. If there’s anything we can do to help or if you need further assistance, please don’t hesitate to get in touch with us directly.
Kind Regards
Customer Care Team
Very helpful on the phone sorting out…
Very helpful on the phone sorting out my issue but someone from Quadrient was meant to have contacrted me a few weeks ago and hadn't
5 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your review!
It's great to hear that we have been able to help you.
Kind regards
Customer Care Team
Was helped with problem in an efficient…
Was helped with problem in an efficient and timely manner.
4 maart 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Difficulty with payment as unclear…
Difficulty with payment as unclear which payment reference to use
25 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for highlighting the difficulty you experienced with the payment reference. We appreciate you letting us know as feedback like this helps us improve.
We will give you a call today as we'd like the opportunity to discuss this directly with you and ensure everything is resolved.
Kind regards
Customer Care Team
I originally requested a refund by…
I originally requested a refund by e-mail 26.01.2026, nothing has been sent despite chasing. Have now requested a refund again and advise should be returned within 1 week. On a positive note the lady I spoke to Lola was very professional and helpful over the issue
23 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to share your experience with us.
We sincerely apologies for the delay in processing your refund and for the inconvenience this has caused you.
Please rest assured that we are looking into this matter urgently to ensure it is resolved promptly.
We’re glad to hear that Lola was able to assist you professionally, and we’ll be sure to pass along your kind words to her.
Your feedback is valuable to us, and we’re committed to improving our processes to ensure smoother experiences in the future.
If you have any further questions or need updates, please don’t hesitate to reach out to us directly.
Kind Regards
Customer support team
Very helpful and prompt service
20 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Samantha was very knowledgeable
Samantha was very knowledgeable, patient and helped immensely.
20 februari 2026
Review zonder uitnodiging
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your review and taking the time to speak with me this afternoon.
We appreciate all feedback from our customers so we have taken your points on board and we are looking into any ways we can improve this experience.
Kind regards
Customer Care Team
Spoke to John
Spoke to John. Was brilliant. He understood what was needed and was very friendly and helpful on the phone
12 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help and will pass your lovely comments onto John.
Kind regards
Customer Care Team
Try to make a payment by BACS
Try to make a payment by BACS, sent a remittance multiple times to the email it suggests. Turns out the inbox is not monitored so they block the franking machine until you call them and tell them to allocate the funds sent a month ago.
11 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for your feedback
Someone will be in touch to discuss your account
Kind Regards
Customer Care Team
Farida was amazing
The lady, Farida, was lovely, friendly and quick at responses. Resolved the query in no time.
5 februari 2026
Antwoord van Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we were able to help you with your query.
Kind regards
Customer Care Team
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