Quality Diamonds Reviews 

Numerous purchases. I can now just order my partners jewelry without even visiting the showroom, knowing that I can trust them with th equality they promised!

Working with quality diamonds to find my partners engagement ring has been such a brilliant experience. Working with Dan has made the whole process really straightforward. Right from the outset Dan guided me through the process of picking out the style and stones with expert precision. We went back to him to get the wedding bands. Couldn’t recommend him enough!

Daniel was really helpful not only when helping me to decide on the perfect engagement ring for my fiancée but also when helping us choose our wedding rings two years on. Great service and reasonable prices!

I had a fantastic experience with Quality Diamonds in London. Daniel was incredibly helpful throughout the whole process, professional, patient, and genuinely invested in helping me find the perfect engagement ring. The quality of the diamond is outstanding, the price was very fair, and the service was top-notch from start to finish. Most importantly she said yes! Huge thanks to Daniel and the team, I highly recommend them.

Fantastic experience at Quality Diamonds in Hatton Garden. Daniel's knowledge and patience is second to none. A genuinely lovely guy who took a no pressure approach when helping me choose a diamond and setting, and gave me sound advice throughout the whole process. The ring I received has well and truly exceeded my expectations - beautiful is an understatement! I've been so impressed with the quality and service that I placed a second order. Highly recommended!

Absolutely incredible service and offerings at Quality Diamonds in London. We bought our engagement ring as well as wedding bands from Daniel. The expertise, help and great pricing cannot be beat. Better than any place on the high street!!

have just collected my beautiful ring from quality diamonds. We saw Daniel, who was very knowledgeable and explained the process. it was a pleasure from start to finish. we will go back again, and I would recommend Quality Diamonds to anyone who wanted a first-class service and an excellent product.

My fiancé and I have had great experiences with Daniel. My beautiful engagement ring was purchased from Quality Diamonds I'm so happy with the quality and then we had a subsequent meeting in the autumn, looking at different options for wedding rings. We appreciated Daniel's time and knowledge.

Great experience! My wife couldn’t believe new beautiful ring engagement ring which she has received so many compliments on.

Paul was amazing to deal with and so helpful! Would highly recommend!

Bought a Diamond Engagement ring in 2015 and one of the claws had slightly bent. I rang the head office and explained the situation and they were really helpful and asked me to either post the ring or make an appointment due to the cost of the ring i went to their Birmingham branch and met Lauren who was really friendly and so helpful.
She said she could sort it and even re sized the ring as it had got a little loose over the years. The ring has just turned up on the date she said it would and looks amazing. All of this was done FOC .
The service and helpfulness has been a joy, when buying over the internet you always worry but i would recommend anyone to give these people a go.
Thanks Lee & Vanda

The service and experience was thoroughly enjoyable with a wide range of stones to review. In a very fast market, Daniel was able to support and provide plenty of options and ideas with his honest opinion. Fantastic company

Amazing service from start, throughout and the end. Great communication and and even better ring at the end with amazing support and advice

Excellent, helpful and prompt communication. Paul offered guidance when selecting diamonds for a pair of earrings which was greatly appreciated. Website was easy to use, images were very clear and product information was very detailed.
A very smooth process from start to finish. Would definitely recommend and have already purchased another item of jewelry and very pleased with my purchases.

Daniel looked after me from the outset and was extremely helpful. In fact, the whole team were brilliant.

Essentially, I described the design of the engagement ring I wanted, which was drawn up on CAD and then 3D printed, so we could make sure it looked balanced. I also visited the showroom to check the actual diamond I had selected.

The end result was fantastic and the quality of the ring lived up to my expectations and more.

A massive thanks to the whole team.

Very helpful and knowledgeable staff, they were very patient with us while we picked out our engagement rings and wedding rings and had a big selection of designs to choose from. Thank you for the excellent customer service.

I could not be happier with my strikingly beautiful diamond jewellery from Quality Diamonds. As this is my 4th purchase I knew what to expect, I couldn’t be more impressed with the experience. Choosing such an important piece can be daunting, but Lauren went above and beyond to make the process seamless and stress-free. It was like getting advice from a caring friend, answering all my questions promptly, online, by email, and on the phone detailing information and reassuring me with their after sales policy.
The diamond is absolutely stunning, with brilliant sparkle and fire that catches the light. Its clarity and precision create a shimmer, radiating elegance and timeless beauty. I haven’t worn it yet, but I try it on regularly just to simply gaze at it.

The service was personal, efficiently dealt with and delivered on time. The prices was also competitive. Very happy with the overall experience.

A fantastic company to deal with.

Lauren was extremely helpful with the customisation of a diamond pendant and the processing of the order. Lauren shared her expertise to match the diamond and the setting to create the perfect piece.

Customer Service throughout the purchase was excellent from the initial product selection through to final delivery.

The product was delivered on time, the quality was first class and it arrived in a beautiful presentation box. It was exactly as described.

I would not hesitate to recommend this company and I’m in the process of making another purchase!

Superb, knowledgeable and efficient service from start to finish.
Your web site is transparent, offering in-depth information, which I experienced being supported by a great team on the end of the phone.
The ring I bought is absolutely beautiful and a one off piece for me.
I cannot recommend Quality Diamonds highly enough.
So thank you.

I recently purchased an engagement ring from this diamond jeweler, and while there were some positives, the overall experience left much to be desired.

On the positive side, their online portal made it easy to find a great diamond at a very competitive price. The communication throughout the process was reasonably timely, which I appreciated. However, the negatives significantly outweighed these positives.

1.The CAD design of the ring provided no essential information—ring thickness, type of ring, or grams of gold used. This lack of detail made it difficult to understand what I was actually paying for. And since the ring was being made in Birmingham for some reason there was no real opportunity to "design" it.

2.Although my engagement ring was supposed to be custom, I believe I’ve seen the exact same design on their social media. The salesperson did mention they had a similar ring, but I specifically requested unique details for my design. When the ring arrived, it looked identical to their standard designs, yet I was charged a premium for a "custom" job.

3.During the design process, I requested two specific details—claw prongs and a size L ring, as we had already taken measurements. Neither of these was delivered. The final result had round prongs and was their standard size M. While they quickly addressed the prong issue before delivery, they assured me it wouldn’t affect the proportions of the ring. Unfortunately, the prongs now look smaller and out of proportion with the stone. As for the size, I had to go through the inconvenience of resizing the ring.

In summary, this jeweler is not bad, but there’s a clear lack of attention to detail, and everything seems to be done to a mediocre standard. For simple, straightforward purchases, they might do a great job, and they are certainly a good source for diamonds. However, when it comes to custom jewelry design and delivering on agreed specifications, their workshop has serious limitations. If you’re looking for something truly unique and meticulously crafted, you might want to look elsewhere.