Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... Toon meer
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Lees wat reviewers zeggen
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... Toon meer
Bedrijf heeft geantwoord
The customer service was great (using email), and the shipping was very fast also to my location, outside of the UK. The only small area for improvement would be to improve the website so it provides... Toon meer
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... Toon meer
Bedrijfsgegevens
- Raambekledingwinkel
- Bedwinkel
- Jaloezieënwinkel
- Gordijnwinkel
- Gordijnleverancier en -maker
- Decoratie- en interieurwinkel
Geschreven door het bedrijf
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
Contactgegevens
The Street 2, IP20 0DF, Alburgh, Verenigd Koninkrijk
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4,7
Uitstekend
282 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately the pole I purchased is…
Unfortunately the pole I purchased is not fit for use. It has not been a positive experience with quality poles and I would not recommend. The instructions that came with were for a different pole altogether, the silver joining pole was filthy and looked so cheap I ended up painting it black to match the rest of the pole. We managed to install them without instruction but the passing rings aren’t effective and you can’t easily open and close the curtains so it’s useless. We now can’t return the pole or the curtains so are out of pocket and very disappointed.
31 oktober 2022
Antwoord van Quality Poles
Hi
Thank you for your review.
I apologise for the issues that you have experienced with the quality of the curtain pole set.
This is the first time that we have heard of issues with this curtain pole which has been supplied for around 10 years, so your curtain pole set may have been from a bad batch.
We replace any faulty or damaged items free of charge and no customer needs to be left with an item of unsatisfactory quality.
I have passed on the information to the supplier to see if they can avoid any similar issues with these poles.
All internal curtain pole joiners do not need to have the same colour as the pole itself as they are not visible, so most manufactories just supply the joiners in one colour.
I have sent a copy of the correct fitting instructions which should hopefully help with any problems.
If you have any other issues with the curtain pole, just let me know and i will be happy to help.
We can also communicate with the supplier if you have any specific technical issues so you won't have to keep any unsatisfactory items.
Thank you
Regards
Quality Poles
Curtain tie backs
Order from this company delivery was a little late but not the company’s fault was the delivery people, however everything present and correct just what we wanted.
19 oktober 2022
Excellent service
Excellent service, visited a local shop for new curtains but unfortunately they didn’t have the sizes we needed. Found Quality Poles online, fast and easy ordering and a great price. Order was made and received curtains within days. Would recommend site to anyone looking for new curtains.
13 oktober 2022
Brilliant aftersales
I had a problem with my order. Emailed and I had an answer within a reasonable amount of time and a replacement.
I couldn’t fault their aftersales.
12 oktober 2022
Excellent quality and service
1 oktober 2022
Excellent customer service
14 september 2022
Excellent service took 2 days
Excellent service took 2 days, well pleased with product, courier was polite and friendly. Definitely use again
14 september 2022
Very pleased with my purchases
Very pleased with my purchases, came quickly and happy with quality.
1 september 2022
Quality Poles really went above and…
Quality Poles really went above and beyond to assist in locating a part for my track. Fantastic service, thank you.
13 september 2022
All arrived efficiently and I’m very…
All arrived efficiently and I’m very pleased with the results…. Thanks
1 september 2022
Quick delivery but not great quality…
Delivered on time but quality of cushion acceptable but not the best.
They were overfilled and the zips not sewn in particulary well.
31 augustus 2022
Antwoord van Quality Poles
Hi
Thank you for your review.
I apologise for the cushions being of an unsatisfactory quality.
The filled cushions you ordered are one of the lowest priced filled cushions that we supply at £6.99 each, so the quality naturally lowers at that price point.
The cushions may have been from a bad batch, so i will pass on the information to the supplier to see if they can fix the issues on future items.
Thank you
Regards
Quality Poles
Easy to order and very prompt delivery
Easy to order and very prompt delivery. Excellent service.
31 augustus 2022
Brilliant service,swift delivery
Brilliant service,swift delivery, lovely product, thanks
17 augustus 2022
Failed to buy a suitable curtain rail…
Failed to buy a suitable curtain rail locally.
So looked on line and found your site,
The service was excellent and I was surprised when it arrived next day,
Brilliant choice
Thanks
26 augustus 2022
Just what I ordered
Just what I ordered. Kept well informed. Quick service.
Thank you.
23 augustus 2022
Excellent service and speedy delivery
23 augustus 2022
Ordered duvet set was here as very…
Ordered duvet set was here as very quick, was kept up to date with delivery and was a good buy
17 augustus 2022
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