Despite the site being fully automated (no human voice) the experience was trouble free from beginning to end. Everything explained fully (what was and what wasn't covered). Price was much improved on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Toon meer
Bedrijf heeft geantwoord
Our initial payment did not go through as the card had expired and we didn't realise. We then went through the rabbit hole. I changed card details three times on the non human "Customer service Site"... Toon meer
Bedrijf heeft geantwoord
Very good price compared with previous insurer who in my opinion are in danger of pricing themselves out of the market!! RAC insurance some £300 less for same degree of cover & very easy set up onlin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contactgegevens
Verenigd Koninkrijk
- rac.co.uk/insurance
4,4
Uitstekend
19K reviews
Vraagt klanten om een review
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Smooth but communication problems.
Smooth but not good when needed to speak to your agents. The matter has been resolved but not much contact in the meantime.
10 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent customer service and ease in…
Excellent customer service and ease in applying for insurance
4 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Auto Renewal more Expensive
My policy price went up!
As an existing customer, +15yrs NCB, and no appreciation of loyalty.
It's constantly in the news about haggling to work a better quote, but nothing. It ended up being a small amount more, so more hassle to move and start over with another insurer.
As its Internet based insurers, chatbox communications only, and impossible to get point across.
I do sort insurance weeks before renewal, but still no haggle available.
Renewal was only sent to me within the 21days to go.
I've always be told to sort it before 21days. The auto renewal email doesn't get issued to you before the 21days, so what's the point then eh?!?!
Makes it difficult to do the right thing, via best procedures (to help get the best quotes). I did my bit! A bit disappointing.
4 augustus 2026
Antwoord van RAC Car Insurance
Hi Rob,
Thank you for taking the time to share such detailed feedback, and we’re sorry to hear about your experience with your renewal.
We appreciate your loyalty over the years and understand how frustrating it can be to see your premium increase, particularly after building up 15 years of No Claims Discount. We also appreciate your comments regarding the renewal timeframe and the challenges you experienced when trying to discuss your policy through online chat.
We aim to make our renewal process as clear and straightforward as possible, so we’re disappointed that you felt the process made it difficult to shop around and make an informed decision. Your feedback regarding the timing of renewal communications and the limitations of chat-based support is valuable, and we’ll make sure it is shared with the relevant teams.
Many thanks,
Kirsty
A comprehensive and clear quotation of…
A comprehensive and clear quotation of what was offered, at a really competitive price
8 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Pretty easy to buy online for…
Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.
9 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
This years premium was vastly lower and…
This years premium was vastly lower and I received free breakdown recovery as a bonus for being with RAC over the years. Tops!
8 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very pleased with the progress and results
Very pleased with the progress and results with the RAC for my MX5 insurance and I know she is in good hands with the company as I am now 82 years young thanks again for all your help
4 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Don't trust original quote
Disappointing response to application, and finding I can only access info by app.
11 juni 2026
Antwoord van RAC Car Insurance
Hi Maureen,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the response to your application and that you’ve found accessing information through the app frustrating.
We’d like to understand more about your experience and see what assistance we can provide. A member of our team will be in touch with you to discuss this further and help wherever we can.
Thank you for bringing this to our attention.
Many thanks,
Kirsty
Very easy to apply and set up straight…
Very easy to apply and set up straight away at a good price A star
2 juli 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
(Fairly) painless way of buying car insurance
Everything was very straightforward,the price compared very favourably with other providers and when I wanted to change some details later it was easy to do.
5 augustus 2026
Antwoord van RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
very easy process
It was a very easy process to go through and all I would say is that it would be better to have had the breakdown cover as a standard and not as an add on given the rac is literally a breakdown service. Other than that it was a good experience to take out the cover I needed at the price I liked
9 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
It was quite quick and easy to arrange…
It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont really know as yet how it pans out
28 juli 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Excellent policy at a very good price
Excellent policy at a very good price, found RAC due to changing cars and existing company no longer doing car insurance. Hopefully will remain with company for a few years to come.
7 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Price very competitive and easy to set up
Price very competitive and lower than my renewal. With all the extras that I had before too. Easy to set up and pick a date for the monthly payment to go out on. No other contact other than that needed so far
11 augustus 2026
Review zonder uitnodiging
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Following a non fault accident to my…car was repaired quickly
Following a non fault accident to my car the RAC dealt with the situation speedily and efficiently so thank you for getting us back on the road in good time
4 augustus 2026
Antwoord van RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
My old insurance became too expensive for the cover I required.…
My old insurance did not cover the items I wanted to cover. Therefore I changed to RAC that did.
8 augustus 2026
Easy to follow and well explained and …
Easy to follow and well explained and all points covered
8 augustus 2026
Antwoord van RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I asked for my documents in paper form…
I asked for my documents in paper form not received them as yet
9 augustus 2026
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