There was a mixup with the information on my watch,but it was sorted out immediately when I contacted them. Also they are very quick to answer the phone if you need them. The experience was on or aro... Toon meer
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Lees wat reviewers zeggen
Efficient service. Reasonable price. The device works well as the speaking unit is in the wristwatch, rather than on a wall, so it is easier for the wearer to hear any messages.
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Toon meer
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Toon meer
Bedrijfsgegevens
- Veiligheidsuitrusting leverancier
- Praatpaal
- Thuiszorg
- Thuishulp
- Ouderenzorg
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Geschreven door het bedrijf
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contactgegevens
3 Redburn Square , BT18 9HZ, Holywood, Verenigd Koninkrijk
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Uitstekend
711 reviews
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Excellent service & puts our minds at…
Excellent service & puts our minds at rest knowing someone is at the other end of the phone if alerted by bracelet
27 maart 2026
I feel that my husband after his recent…
I feel that my husband after his recent stroke is more content and secure since I signed up to Radius.
15 mei 2026
The service is very good
The service is very good
BUT
the watch does not suit a small wrist. The watch is too chunky and the strap goes on forever.
14 mei 2026
Great service today’s and very…
Great service today’s and very reliable. Gives me family confidence and reassurance
14 mei 2026
Ordering on phone was very easy
Ordering on phone was very easy. Quick delivery. Very good setup phone call
16 april 2026
The staff from Radius were extremely…
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she needs help. I would definitely recommend Radius.
14 mei 2026
Quick response 👌 6
12 mei 2026
This is a great help and unfortunately…
This is a great help and unfortunately had the occasion to use it. Staff were very helpful and pleasant.
14 mei 2026
Good News
Delivery was prompt & set up was simple. It has taken some time to recognise the beep that tells me it needs to be plugged in for power.
21 april 2026
From my first call to your company I…
From my first call to your company I was well informed and reassured at all times. On receipt of the apparatus the guide was very straight forward.
8 april 2026
Superb system
It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.
18 april 2026
Application process
It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was straight forward.
29 maart 2026
My mother is 90 years of age and is…
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be answered as soon as possible.
When she finally got through was to they were short staffed and only 2 staff on duty until 8am next morning.
I wonder what would have happened had she fallen etc and needed help
So she has now chosen to terminate her contract as they also Increased price from £9 to £15 per month and she is fearful if she needed help immediately it would not be available
16 april 2026
Review zonder uitnodiging
Antwoord van Radius CONNECT24
Hi Christine,
Thank you for your review.
I’m very sorry to hear about your mother’s experience – I completely understand how worrying this must have been, especially given how important it is to feel confident that help is there when needed.
We have looked into the call you mentioned, and it was answered within 127 seconds. While this is longer than our usual response time, it is still within our operational capacity. As a TSA-accredited service, we answer approximately 98.5% of our calls within 30 seconds, so this was not the level of service we aim to provide, and I sincerely apologise that we did not meet our usual standard on this occasion.
Please be assured that this was an isolated incident, and we continuously monitor staffing levels to ensure our customers receive a prompt and reliable response at all times. The safety and reassurance of our customers is our top priority.
With regard to the price increase, this is due to the national upgrade from analogue to digital telephone networks, which requires us to provide updated, digital-compatible equipment to ensure the service continues to operate safely and reliably in the future.
I’m also sorry to hear that your mother has decided to cancel her service. We will give your mum a call to offer our apologies and address any concerns directly.
Thank you again for bringing this to our attention.
Kind Regards,
Roma @ Radius Connect 24
Perfect
Quick, easy and efficient service and delivery. Product easy to install and for service user to operate. Test calls were gentle and welcoming.
4 april 2026
Highly recommended personal alarm
Response time was immediate when needed on couple of occassions. Highly recommended.
10 april 2025
Review zonder uitnodiging
Emergency call system
The emergency call system was easily installed and works well after several test calls.
27 maart 2026
A must for elderly folk living at home
The alarm system was super easy to set up right from the initial conversation with the adviser to having it in place at home. Great peace of mind both for my Dad, the wearer and the rest of my family. Thankyou!
6 maart 2026
Great company
Good advice from the start about which item was best. It was available for pick up from Hollywood the same day and was easy to set up and test. Interactions with sales staff and call centre have been great so far. Very reasonable monthly cost with no set up fees.
15 maart 2026
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