There was a mixup with the information on my watch,but it was sorted out immediately when I contacted them. Also they are very quick to answer the phone if you need them. The experience was on or aro... Toon meer
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Lees wat reviewers zeggen
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Toon meer
Efficient service. Reasonable price. The device works well as the speaking unit is in the wristwatch, rather than on a wall, so it is easier for the wearer to hear any messages.
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Toon meer
Bedrijfsgegevens
- Veiligheidsuitrusting leverancier
- Praatpaal
- Thuiszorg
- Thuishulp
- Ouderenzorg
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Geschreven door het bedrijf
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contactgegevens
3 Redburn Square , BT18 9HZ, Holywood, Verenigd Koninkrijk
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Uitstekend
712 reviews
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Reageert doorgaans binnen 24 uur
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Happy so far with service
11 augustus 2025
Everything was fine all the equipment…
Everything was fine all the equipment was there and I had no need to ask anyone about it
17 juli 2025
Kept in touch checking we were ok until…
Kept in touch checking we were ok until my friend sorted out how to set it up properly
30 april 2025
Quick response
So far so good. We having had to use it yet, but dad keeps setting the alarm off and you always respond very quickly.
2 juli 2025
Extremely happy with this service
Getting set up on the Connect24 system was so quick and easy. I arranged it all online and the equipment arrived within a few days. The service is very efficient and the call handlers are all so friendly and helpful, even when just testing the alarm every 6 weeks. I have so much peace of mind knowing that my mum has the emergency button if needed. I can highly recommend Radius Connect24.
28 juli 2025
It was so easy to set this service up
It was so easy to set this service up for my mum. Thankfully she hasn't had cause to use her alarm yet but it is great that there are regular checks done to ensure the equipment is working.
28 juli 2025
Review zonder uitnodiging
Great alarm - great service
I can unhesitatingly recommend the Radius Connect service. It is exactly what I need at an affordable price. The alarm is simple to operate and gives me confidence - on both sides of the border.
28 juli 2025
Unit obviously faulty and no one to help
Got device 3 weeks ago and can not get it to work despite several attempts and contact with office. I’ve been told 3 times someone will ring me and I’m still waiting. Not impressed!
3 juli 2025
Antwoord van Radius CONNECT24
Hi Jennie,
We're very sorry to hear about your experience and sincerely apologise for the delay in getting back to you. Please rest assured that we are looking into your request and a member of our team will be in touch with you as soon as possible to help resolve the issue.
Thank you for your patience and bringing this to our attention.
Best regards,
Roma
Worst after service ever
My brother had got a watch with alarm from this business,watch came and one strap was hanging off,looked like it had been a returned item...watch not working .and was told engineer would phone ...1 week later still no phonecall,....watch will be sent back
10 juli 2025
Review zonder uitnodiging
Antwoord van Radius CONNECT24
Hi Desmond, We're very sorry to hear about your brother's experience. This is certainly not the level of service we aim to provide. Could you please let us know your brother's name so we can look into this as soon as possible? You can email us at enquiries@radiusconnect24.com or call us on 02890 397103. We want to make things right and resolve this issue promptly. Thank you for bringing it to our attention.
Kind Regards,
Roma
The lady I spoke to was lovely and…
The lady I spoke to was lovely and answered all my questions. She advised me of the process and the cost etc and made everything straightforward.
8 juli 2025
Staff very helpful
Staff very helpful. Watch alarm gives great peace of mind. Very easy to use
12 juni 2025
Excellent Service from Radius
This was an extremely easy process when purchasing the watch monitor for my mother. I had looked at numerous companies, but in the end decided to go with Radius as they were a local NI company which I felt was important should my mother ever need to have the support of the team in the event of a fall or accident. It was a simple order online, and then good email support from David in the team, providing me timely advise as to when I would receive the watch. Item was dispatched the day after ordering, fully loaded with all our personal email and phone numbers (for 4 people), and received with 3 days of ordering. The verification process on receipt was also extremely easy. Gives both my mum and ourselves peace of mind that she has the support 24/7 if she needs it.
24 juni 2025
Immediate answer and assustance
19 mei 2025
Ease of set up
9 juni 2025
Peace of mind
Watch received in good time, easy to set up. Tested alert and fall function before gifting to parent, all worked well. Not the prettiest of watches and would benefit from more of the functionality of fitbit or galaxy smartwatches. Offers security for wearer and family but smartwatch is missed.
16 april 2025
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