Radius CONNECT24 Reviews 711

Very helpful staff, which made set up easy and stress free.

Great service, it’s really given us peace of mind. Important to stress this isn’t just for the elderly, we’re a young family, we use this service to help my partner with seizures and to maintain as much independence as possible. The watch is brilliant, I’m sure in time it will look more stylish, but it’s easy to use, it’s one button to make that call for help, and if for whatever reason you can’t press it, it will detect a fall and automatically ring. It is sensitive (which is a good thing) and if it is about to call and you don’t need it too, you can easily press the button to stop it. The GPS is pretty accurate, it narrows down your search area to a manageable distance, it would be great for people at risk of wandering, providing they don’t take it off. It needs to be charged every few days, but doesn’t take long for full charge, but keep on top of it. The guys at radius are professional, efficient and friendly. Very happy!

The customer service was good

As I am only with the company a short time , I can only give a short comment. I know that they are on the ball immediately. I have had a couple of power outages and they connected me immediately,they have also tested their equipment.

Easy to set up, great customer service. Having this telecare product will help give me piece of mind.

I purchased this item for my dad who has had a few falls. It was easy to order and install. No set up few and monthly subscription is less than some of the other companies,and with the same cover. The alarm is frequently test make sure it is still fit for purpose

It took a long time from phoning and applying for the fall watch to actually receiving it . I got the pendant one first . I sent it back as I hadn't ordered it . It took a long time again to receive the correct item . Now that I have the watch I'm not pleased with it . It is very bulky and it is hard to get my cardigan sleeves over it . I thought it would be flat and the same as my friend's.

Ordering and delivery very efficient.
We struggled with connecting the alarm to the armband didn’t seem to be instructions for this

Claire has been exceptionally efficient & helpful throughout. Everything she said she would do, she did promptly & courteously. An asset to your company.

Product purchased is very good. Support and advice was excellent.

The really helpful and patient staff made the

Very easy to use website full of information and easy to purchase online or a phone call away. Order came quickly, easy to set-up and use. A God send to me. I feel more at ease living alone knowing someone is just a 'button' away for support. Thank you so much for ongoing support and empathy.

It was great to get my Pan Pan watch from you recently. Your service is great and you are always on alert when,even when its my mistake, to make contact. This gives me confidence that if I really need you then I will be ok.
I got this watch after a fall.
Anne Hennessy

My daughter in law activated it for me and found the help she was given really good and helpful. Many thanks.

Our family ordered a personal alarm / sudden falls wristband home/garden monitor for our 90 year old mother, who has some mobility issues.
We chose Radius Connect24 based on recommendations from acquaintances as well as other customer reviews.
The family are very impressed by the range of the wristband and the monitor throughout the house and the garden outside.
The response centre staff have been excellent and it's reassuring to know that there's a monthly test option to provide peace of mind.

Fantastic service

I find service very efficient and staff very friendly.

My alarm has given me the confidence to live at home alone following the recent loss of my husband. It also gives my family peace of mind knowing that in an emergency they will be contacted. The service is excellent