There was a mixup with the information on my watch,but it was sorted out immediately when I contacted them. Also they are very quick to answer the phone if you need them. The experience was on or aro... Toon meer
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Lees wat reviewers zeggen
Efficient service. Reasonable price. The device works well as the speaking unit is in the wristwatch, rather than on a wall, so it is easier for the wearer to hear any messages.
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Toon meer
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Toon meer
Bedrijfsgegevens
- Veiligheidsuitrusting leverancier
- Praatpaal
- Thuiszorg
- Thuishulp
- Ouderenzorg
- Telecommunicatieapparatuur leverancier
Geschreven door het bedrijf
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Geschreven door het bedrijf
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Contactgegevens
3 Redburn Square , BT18 9HZ, Holywood, Verenigd Koninkrijk
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Uitstekend
711 reviews
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Easy to set up and nice to talk too…
Easy to set up and nice to talk too when checking up all is working
31 oktober 2025
Happy Daughter and Mother
I dealt with Roma and she was just lovely, explained everything and help me get sorted as I initially ordered the wrong product. I even went back to her about the panpan phone app which I was a bit confused about at the start. Everything has been really efficient and easy to use.
Mum has done a test with her watch and spoke to one of the responders and she understands how to work it and is proudly showing it off to everyone she meets and telling them to get one!
9 december 2025
We found the lady from Radius very helpful and friendly …
We found the lady from Radius very helpful and explained everything really well and advised us on the best product for me.
She explained how everything worked and was very attentive
3 november 2025
Quickness
I was impressed by how quick the personal alarm was delivered from placing the order. It was very easy to set up as well.
4 november 2025
A great service
A great service, although it was only needed for a very short time before my mother went into a Residential Home. I wish we had used it sooner as it gave the family great peace of mind.
21 september 2025
5 star service
5 star service
When I telephoned phone was answered promptly and staff most helpful to set up my watch. They even rang to see how I was managing new watch z. Hilary Graham
22 oktober 2025
Easy to purchase and set up
Easy to purchase and set up - quick delivery - peace of mind knowing all is in place , thank you
19 oktober 2025
Super company
Super company, who not only have great response to alert calls but also offer personal attention to customer support calls and emails too, asap rather than the dreaded “within 48 hours” we all see far too much of.
I love the PanPan watch, which is easy for me to say as I am a big person who can only wear big watches (I saw a review complaining about the strap being too short but I have it on loosely and there are still 5cm left to go), the technology will get smaller, neater and cheaper.
This service comes at a very reasonable price that includes watch rental (every other service I checked expected you to buy the watch and still charged the same monthly rate or more).
Thank you
30 oktober 2025
Review zonder uitnodiging
Helpful phone support.
14 oktober 2025
Disappointed with panpan.
Bought the service for a year.Recieved and easy to install. Then discovered that it is not waterproof. If cannot be used in the shower then what use is it? It's an area where many elderly people have accidents. Failed to get an invite to the app despite several calls.
24 oktober 2025
Antwoord van Radius CONNECT24
Hi Tom,
We’re really sorry to hear you’ve been disappointed with your PanPan experience. Your feedback is very important to us. The PanPan device is designed to be splash resistant but not fully waterproof, which is why it shouldn’t be used in the shower — we completely understand how that can be frustrating, especially as bathroom safety is such an important concern.
If bathroom safety is your main concern, we would recommend our Home Personal Alarm System, which comes with waterproof buttons suitable for use in the shower or bath. We can arrange a swap if needed.
I’m sorry to hear that it took you several attempts to set up the app. Sometimes the invitation email can go to the spam folder, and as it’s only valid for 48 hours, a new invitation has to be created once it expires. I’m glad to hear that you’re now set up — please don’t hesitate to let us know if you need any more help with it.
Thank you for sharing your experience; your comments help us improve both our product and support service.
Kind regards,
Roma
The place to go for excellent service
Any person we spoke to were so friendly and helpful.
The system was so easy to set up and I'm a real technophobe.
8 oktober 2025
It’s only been a couple of months but…
It’s only been a couple of months but so far so great
23 oktober 2025
Very good product from a professional…
Very good product from a professional Northern Irish company. Pleasure to deal with on the phone. Easy to order and quick to arrive. And Simple to set up
23 oktober 2025
Peace of mind
Great peace of mind for myself and my family. Affordable price. Helpful, friendly staff
23 oktober 2025
Straightforward to set up
Straightforward to set up. Product supplied in timely fashion.
9 oktober 2025
Thank you for your service it is life…
Thank you for your service it is life saving. Great company and good customer service.
9 oktober 2025
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