★☆☆☆☆ 1 Star Extremely disappointing experience. I ordered a bag with matching side pouches, but the pouches were never included. After raising the issue, I was asked to wait until a specific dat... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... Toon meer
Bedrijf heeft geantwoord
Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service I’ve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... Toon meer
Bedrijf heeft geantwoord
Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything that’s hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
Contactgegevens
Verenigd Koninkrijk
- cs@raidlondon.com
- raidlondon.com
3,6
Gemiddeld
214 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van RAID London
This is so great to hear. 🥰 Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
Lovely boots
Lovely boots, great price came on time, very happy customer
20 februari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Katie, great to get yet another 5 star review. Remember to sign up for our newsletter as you will receive unique discount codes and offers only registered members receive.
Much love
Xoxo
Brilliant servicing while ordering my…
Brilliant servicing while ordering my shoes
29 februari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Alisha, thanks for the 5 star review. It's awesome to know you're happy with your purchase.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
Great customer service
I had a problem with the delivery of my order and the girls where really kind and helpful and the boot wow!! I got them on sale and save so much money! They look and feel amazing
21 februari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Carla,
it's great to hear such nice words and I am glad we delivered great service.
Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xo
The "Click" to delivery experience was…
The "Click" to delivery experience was smooth and I am pleased with my shoes.
29 januari 2024
Review zonder uitnodiging
I made an order on Monday and paid for…
I made an order on Monday and paid for 1-2 day delivery and as of now on Thursday the order still has not been processed or dispatched I can't get through to an actual human via customer service. I'm beyond disappointed.
5 februari 2024
Review zonder uitnodiging
Absolutely adore these boots and the…
Absolutely adore these boots and the quality . So comfortable and smart and have recieved alot of compliments.
1 februari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Dionne, this is so great to hear. 🥰 Don't forget to subscribe to our newsletter ready for a potential discount on your next order!!
Take care - much love xoxo
Worth the purchase
The experience has been amazing. The shoes I brought have been absolutely stunning and have recommended it to all my families.
8 februari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Amina, thank you for such a nice review and we're so happy that you love your purchase.
If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Thanks again xx
Fabulous Crinkle Boots
Ordered some boots for a 70s do I'm attending. First time I've ordered anything from Raid but the whole experience was brilliant. The boots arrived very quickly beautifully wrapped and well packaged. I absolutely love them. Even better they were in the sale so I've got my boots for a very reasonable price. Thank you Raid.
15 januari 2024
Review zonder uitnodiging
Antwoord van RAID London
Awww thank you for such a wonderful review and we're so pumped that you love your purchase. If there is anything else you need, our Customer Service team are there to assist.
We hope that you will find another amazing style in the future that you can click 'add to bag' ;)
Thanks again
Team RAID xoxo
Really poor quality
Really poor quality. Never have had that bad quality in any kind of shoes so far. Boots broke completely after only one month of moderate wearing. I sent pictures and now they want me to return them. The price to return them from Switzerland is as high as the price of the shoes itself. As I would need to pay the return on my own, I have no option to get any refund or a new pair of shoes.
First and last order.
31 januari 2024
Review zonder uitnodiging
Love
Really happy with boots I ordered great quality and really great for the money.Lots of lovely compliments about them.Arrived very quick.Great all-round company.Strongly recommended.
23 januari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hi Pauline,
Thanks for the wonderful 5 star review and we're so happy you love your purchase.
Watch out for our new season styles, dropping each week, so make sure you sign up to our newsletter to get yourself some discounts.
Thanks again
Team RAID xoxo
Great choice
Great choice, Easy site to navigate and order. Delivery was very quick. This is my 3rd pair of boots. Will definitely be buying more.
10 januari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Donna,
Thanks for the 5 star review. Enjoy all those amazing purchases! If you need anything else just reach out to a member of our Customer Service team.
Thanks xxxx
Fab knee length boots
Easy to order, arrived quickly. Lovely boots (my 3rd pair). They look great with dresses or under cropped wide legged trousers and I’m always complimented when I wear them, and best of all they zip up, so no massive laces to deal with!
12 januari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hey Claire,
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. 😄
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Thanks again
Team RAID xoxo
do not shop here!
i purchased some heels, not only did the heel come about 3 sizes smaller than it was advertised, but this cheeky company decided to keep part of my refund too. My refund should have been £21.98 and they sent me back £15. do not shop here! You will have to chase them for your refund
2 januari 2024
Review zonder uitnodiging
Antwoord van RAID London
Hi Ally, sorry to see a 1 star review, we, like most retailers, have introduced a discounted return shipping fee to part fund the cost of returns which is more fair to all customers.
Our returns procedure is clear and available on our website, we offer a discounted returns cost of £2.49 if you use the Royal Mail, saving on average around £3.00. We charge a small fee as it costs us to ship the product to you and for unwanted items to be returned back to us. This ensures all customers get the best price and they are not covering the cost of serial returners. A typical refund can take up to 14 working days from receipt of your returned item into our warehouse, followed by 1-7 days for the refund to make its way through the banking system in to your account.
We pride ourselves in providing exceptional customer care and we do all we can to ensure you receive quality products in a timely manner, however, things can and do go wrong on occasion. Reach out and they will help you!
Thanks, team RAID!
Amazing shoes
Amazing shoes! Look so much more expensive than they were! Very comfortable and prefect fit! Arrived really quickly too.... Have recommended this company to all my friends!
15 december 2023
Review zonder uitnodiging
Antwoord van RAID London
Hey Samantha,
We really appreciate the kind words, it's great to hear from customers that love our products and recommend our brands to others.
Thanks xoxo
Burgundy chunks
Absolutely loved boots great price fast delivery .only problem with these boots is zipping them they'd never be any use to someone with chunky ankles 🙄 I just got them zipped with great force
11 december 2023
Review zonder uitnodiging
Antwoord van RAID London
Hey Katy, we are so happy you loved your new boots! If you need anything, just reach out to our CS team.
Thanks again
Team RAID xx
Antwoord van RAID London
Great to see 5 star review, we're glad you love your purchase.
Enjoy your parties!
Love Team RAID
Inaccurate discription
The description of the mules was wildly inaccurate. I am a size 3 and couldn’t put my foot into the shoe, it was so small. Also it states heel height as 100mm and it’s 125mm, a whole inch higher
15 december 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Andy, sad to see a 3 star review, if you contact Customer Service they will assist you in resolving your issue and update any incorrect information on the website.
Kind regards
Team RAID
what can I say about raid boots .a well…
what can I say about raid boots .a well a lot actually. but I am afraid it's not a .Good .so here it is .I am not sure how many people are out there..with the same problem bought to pair of boots one for myself. and another. for my granddaughter. the pair I had bought for her. was not so good. as they were an all round bad fit .so I returned them back .and it's now week .four with still no sign .of my refund. despite reaching out to customer service. about this I am still waiting. on my refund. I hope there is not to many 😕. poor .raid victims out there with the same bad .situation as mine
8 november 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Ann, it's sad to see a 1 star review and our Customer Service team are there to help with matters such as this. Contact them via the website and they will resolve your issue. Refunds can take upto 14 working days to refund once we receive the return and during peak season.
Thanks! Team Raid
Can’t find which couriers they use
Can’t find which couriers they use. Evri continually deliver my parcels to the wrong address and have lost some. I ant to buy some boots but not if the use Evri and there’s no chat option and you can’t email unless you have an order number
5 december 2023
Review zonder uitnodiging
Antwoord van RAID London
Hi Jill, Sad to see a 3 star review when you have not purchased from us :( Our chat feature is available Monday - Friday 9-5pm.
We use Yodel, Evri and Landmark for deliveries. If you reach out to Customer Service they can help with matters such as this.
Thanks!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.