Rails Of Sheffield Reviews 363

Used the model railways website to create a list of everything I had to sell and was given a prompt quote. Once the parcel had been received they then paid within a day. Really good service and glad that my trains will find a new home.

They were very helpful and quick to answer any queries I had. Keeping me updated throughout the procedure.

Nice easy selling transaction. offered a fair price by the Buying Team.

The web site for listing goods is straightforward to use. The offer for the goods is sent quickly. The offer received was fair considering the overheads involved. The offer was better than an auction sale and included all goods. There was no cherry picking which is the case with most dealers. Once the offer was accepted Rails arranged collection of the packaged goods. The agreed price was transferred within 24 hours. Any queries were dealt with straightaway. This service was professional and gives peace of mind to the seller.

Their Secondhand department offered me a good price for a couple of 00 gauge model locomotives. Gave me a valuation within one working day and supplied me with a prepaid postage label.On receipt assessed the items and paid within a day.Excellent customer service by Ben.

I recently sold to Rails of Sheffield a large amount of model railway items. I sent Rails of sheffield a list of Items. I received an interim offer which I accepted. I sent the items to Rails of sheffield via their courier service. I then received an offer for my model railway items which was the same as the first offer, which I accepted.
A tip, list your items as accurately as you can.
A fair offer for the model railway Items.

Great to deal with. Very professional at all stages of the process. I sent my list of items and received a very fair offer. Once I accepted, they arranged for the items to be collected from my house on a Wednesday, they confirmed their offer on the Saturday and the money was in my account on the Monday. They were great to deal with - thoroughly recommend

I ordered a steam engine from this company. They send it all the way to Korea without first checking it ran properly, and then asked me to oil the model despite the included instructions saying there was no need to oil it.

At no time was anyone from there rude to me, but it seems very odd that they would ship it all that way without testing it, even my local model shop does that! When I emailed to say that bits had fallen off so I threw it away, I did not even receive an answer. So for all the superficial politeness, it was basically a case of lack of interest once they had my money.

Thus, they have lost a customer.

Went into there store as an amateur to this hobby, I'd seen online a starter set I wanted the moving mountains set. Whilst in store the gentleman behind the till talked about the sounds fitted set. I knew that it need a digital controller to make all the sounds and enquired if I buy the moving mountains with fitted sounds will I get an basic digital controller which the guy stated yes.

It arrived a few days later with the basic control not digital and there two sound that it would make. I called rails of Sheffield and they said the store will get back to me that was 3/4 weeks ago and I've not heard anything from them.

I'm new to this hobby and I knew it would be expensive but I expect to given the correct information as I was trying to ask all the right questions. However I've now had to spend another £100 to get all the sounds.

Based on how they treated me I would be very skeptical about using them again.

Ordered three dapol grampus wagons and two Farish walrus bogie ballast wagons at the start of June with advanced whethering. received a email saying that it will take a little longer to receive your models but that's ok having dealt with other retailers who deal in custom detailed model due to lead times when there busy it can take it a little longer that's important to take into account.you can find this in the FAQs. anyway received my models three days after the email and can honestly say was not disappointed, the detailing on the walrus wagons especially was sublime. on the side shoot's there was detailed rust where the stone would have scratched at the metal leaving it bare to rust.thats attention to detail 👍and at £7.95 a wagon I can honestly say it's worth it. whoever detailed my wagons you are a artist and deserve a pat on the back, and for that reason I have ordered another two walrus wagons a few mermaid and two gulf red dapol grampus wagons.a shout out to the staff and all at rail's.you are my go-to shop for n gauge weathered rolling stock.🙂

I have dealt with Rails many times over the years and always found them very friendly, helpful and efficient. I have now reached an age when it is not so easy to "play trains" so decided to sell most of my engines, carriages, wagons, etc. Naturally, I approached Rails to buy my stock. It was all arranged in a couple of days. I packed it up and they arranged collection. The money was in my account the next day. I will now pack up the rest of my stock and feel certain to get the same service. Thank you.

I've been a customer of Rails for a great many years and they have always been first class, very prompt dispatch when items are in stock and also when a pre-ordered items is received. I have never had cause to raise an issue.
Following a clear out of stock I no longer required I sent a list to Rails and a day later was given a provisional price depending on receipt and inspection of the items. They arranged for Parcel Force to collect the four good sized boxes at no cost to me and once they had inspected the items I had sent they transferred the full amount direct into my bank.
How simple was that?
An excellent example of dealing with Rails, straight forward and simple. My thanks to Jake and Ben. 5 stars indeed.

What a fantastic company Rails are! I had some locos that I wanted to sell and they made it so easy for me. I proposed a part-exchange and they accepted. Their communication was excellent and they also generously gave me free postage on the item I purchased as the part-exchange. They're known in the Model Railway industry as one of, if not the best retailer. And my experience has more than confirmed that to be true! I highly recommend Rails!

Absolutely cannot fault the service from Rails of Sheffield, specifically the second hand team! So fast at responding to emails and phone calls and Jake processed the payment so quickly for us, no waiting around. Would definitely recommend!

I had a small collection of OO9 stock, plus points to dispose of, and also some OO gauge stock that I no longer needed, or was faulty. I listed the items on the website and submitted it. The response was within 24 hours with a reasonable offer which I accepted. I sent the lot off on Tuesday 48h tracked and got an e-mail on Thursday saying they had received the items and confirmed the amount, how would I like it. I responded Friday morning and had the money in my account that afternoon. Fantastic all the way through!

We are moving home and downsizing so I decided it was time to dispose of my model railway. I sent a list of the rolling stock, trackwork, and controllers to several potential buyers, and Rails of Sheffield offered a good price. I bought much of my layout from them so I accepted their offer. When the time came they arranged collection and as soon as they received it payment was made to my bank account in full. As I had found when buying from Rails of Sheffield, they were equally efficient and reliable. A pleasure to do business!

First time submitting Secondhand items to Rails . Only 24 hrs posting to receiving the money in my account .
Excellent service and communication.

Have only recently gotten back into model trains and such and Rails of Sheffield have been my key go to for supplies and equipment. Great service and great value for first time buyers or returning customers.

Excellent service from Rails. I’m selling some of my late husband’s treasured collection and they’ve been prompt, clear and efficient in all aspects of this. As with a previous reviewer, I wasn’t given an am or pm time for collection, yet on the slip I received at 3pm when the parcels were picked up by Parcel Force the official slip said ‘Earliest - 12 Latest 17.15.’ It would have been good for Parcel Force to indicate this at some point. Many thanks though to Ben, Jake and the Team.

I sold my model railway collection to Rails. Ben ensured that I got the best price possible and I was promptly paid. 5/5