I've been trying to make your reviews api work for 3 weeks and it always answers as service unavailable. I asked to open a ticket two times via the chat assistant and I didn't receive any email about... Toon meer
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My trial got blocked even though I had not used a single credit. To test the platform properly, I paid for the account. We only used 15 credits out of 500 because the results were not meeting my re... Toon meer
I had struggled a lot to extract infos from Amazon websites and keep up to date with constant layout modifications on their stores. Then I discovered Rainforest API. It just works, it is very well doc... Toon meer
Bedrijf heeft geantwoord
I have only great things to say about this company and API. Extremely well documented, robust, and responsive. On top of that, every single one of my questions was answered with just a few minutes (th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rainforest is the real-time Amazon product data API you've been looking for. No manual rules or web-scraper maintenance required. Getting reliable and high-scale Amazon product data is difficult - that's why we created Rainforest. Customers use Rainforest to build apps and services to support the Amazon ecosystem.
Contactgegevens
250 Wharfedale Road, Winnersh Triangle, RG41 5TP, Reading, Verenigd Koninkrijk
- hello@rainforestapi.com
- rainforestapi.com
2,8
Gemiddeld
91 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Impressive service, some technical issues to resolve though
UPDATE:
I have to say I'm pretty impressed with how much time and effort RainForest took to deal with my concerns. So I'll change my review to a positive one to appreciate their staff's efforts.
Technically, I'm still not 100% satisfied, because I still believe you can outsource all this headache with pagination to your own tools. For instance, your endpoint could simply get the number of reviews available and automatically get that number of responses back. If the user is afraid it'll take too long time, they can limit the number of maximum reviews they want to get and choose the sorting option (e.g. 1000 most popular or 1000 most recent). I implemented it using your API, so I don't see why you couldn't offer it as a ready-made solution. It took us hours of development time, so while the $49 refund won't cover this extra work, it is appreciated.
Anyway, I hope you hear this feedback and improve your service.
On a related note, it would be nice if you synchronized all your different APIs. For instance, in the RainForest one you call them "collections", in the other one you have (SerpWow I believe) you call them "batches".
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OLD REVIEW:
I don't want you to send me those unsolicited emails any longer. Please, stop with this crap. I subscribed because I wanted to use your service, now I'm getting an email every day. Just stop.
Regarding the service itself — I don't understand why you can't automatically parse as many pages as I want in one request. I don't care that you have to scrape yourself each page with 10 results. If I want to have 1000 I want to have 1000 at once. Why do I have to run your stupid collections for that or make 100 parallel requests at once? Isn't this what your service is about, make it easier? Otherwise, I'll simply get an external rotating proxy and build a scraper myself. It's like 20 times cheaper than your service, so you have to figure something out about that.
22 december 2021
Antwoord van Rainforest API
Hi,
Thanks for your candid feedback and we're very sorry you've had a bad experience with us. As you can see from our other reviews, it's not typical of the service we deliver.
As a goodwill gesture we have refunded your full monthly service fee!
*Nothing* is more important to us than happy clients, so we’re keen to put this right :-)
Emails
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The emails you refer to are, ironically, being sent to you by Trustpilot because, during a previous support chat between us, you rated the response our support team gave as “Great”.
You also have a Zendesk support email address on your side set up as the email address on your Rainforest API account. We think this is also causing issues as it’s meaning a support ticket is being raised one your side every time Rainforest sends you an email. We’d suggest changing that to a personal email address instead - that way emails from Rainforest won’t open tickets in your Zendesk implementation.
Further - you can opt out of email by clicking the "Unsubscribe" link at the bottom of the email Trustpilot sends you and you will never receive email from Trustpilot again. We have done this on your behalf.
You can also entirely disable any email communication from us by disabling Update Emails on the Rainforest Dashboard, although we’d recommend you keep that enabled so you hear about service updates.
Pagination
------------
With regards your question on pagination; you should make a request for page 1, the API will then tell you if a subsequent page is available and you may request page 2.
It is implemented in this way due to the indeterminate number of pages that are available, which is only known at the point the request is run.
With regards Collections - we are a bit confused as to why you consider them "stupid". They are specifically designed for automating large volumes of requests and are used by thousands of customers daily.
Had you reached out to us we would have been very happy to share elements of our future roadmap specifically around automatic pagination which would address the question you raise on "getting 1000 pages at once". We have followed up with you via email, but suffice to say it is a little more complicated than you describe and we want to get the feature right, rather than releasing something prematurely.
Customers rely on getting responses of an approximate size, within an approximate timeframe. Let’s take your example of 1000 pages - that would likely generate many MB of response, run over multiple minutes. This would be highly likely to break customer implementations, trigger client side timeouts etc. There is also the question of maintaining session state between the invocations to ensure a correct pagination.
All solvable problems of course, but not so straightforward that it should be done without due thought as to the consequences.
Our internal plan is to release an “Automatic Pagination” endpoint designed specifically for this purpose. You could think of it as a kind-of dynamic runtime Collections that can be created on-demand.
This will deal with the use-case you describe, along with many others such as token-based pagination where a token from page 1 is required to access page 2.
It is a common request, but we want to take the time to ensure it is implemented robustly.
As is hopefully evident from the other reviews we love working closely with our customers to implement new features and additions to the API. In future please feel free to reach out to us as we'll be only to happy to work with you, or update you on our internal roadmap (which in this instance contains items to address the very use-case you describe!).
All the best,
The Rainforest API Team
This is the fastest response I have…
This is the fastest response I have ever received from an inquiry in the business. What's more... they are developing a solution to my request. Great service and lighting speed development!
2 december 2021
Review zonder uitnodiging
Fast and easy, even more a novice coder
Fast and easy, I was able to get all of the information I needed through Python, while also getting my non-technical team on board through their desktop API app. Great stuff, and super excited to keep using their services into the future!
2 december 2021
Antwoord van Rainforest API
Thanks so much for sharing your feedback!
Antwoord van Rainforest API
Thanks for sharing your feedback!
The key to high-thruput is concurrency - making multiple requests at once. Making 1000 requests will take the same time as 1 assuming you make them in parallel.
You can use Collections to do that for you also - https://www.rainforestapi.com/collections
Great API with quick and informative support
We always get fast and informative responses when working with Rainforest. Their API is easy to use and gives us a lot of ways to get the data that we need.
18 oktober 2021
Review zonder uitnodiging
Great, clean API
22 september 2021
Incredible Team at Rainforest
Incredible Team at Rainforest. Needed a specific piece of information from a detail page that wasn't currently available from the API and they turned around the request in less than an hour. The tool itself has been stellar and the support even better
15 september 2021
Review zonder uitnodiging
Genuine product & team
We've used this company's SERP API product (Scale SERP) for several months and recently started with Rainforest also. Can't speak highly enough of the team and their responsiveness to questions when/if you get stuck!
18 augustus 2021
Review zonder uitnodiging
Antwoord van Rainforest API
Thanks for your kind review Douglas - we're glad you're happy with both API's!
Great product
Great product. Billing is based on usage volume instead of tokens ( like Keepa) which a lot better.
13 augustus 2021
Great service!
30 juli 2021
The Rainforest team is fantastic
The Rainforest team is fantastic. Super responsive, highly capable, and their system is very easy to use.
I would highly recommend them for anyone with robust data needs. Rock solid partners!
14 juli 2021
Review zonder uitnodiging
Great API
api is one of the easier I've worked with in working with many api's over the years. Docs are easy and well organized. Customer service is great as well; I emailed asking if a field was available in a csv outfile, and not only did they offer to build a solution for me and ask for my input, but they had it done within an hour. Great product and service
29 juni 2021
Review zonder uitnodiging
Simple and afordable Amazon API
Really simple and reliable API for all your Amazon data needs. Anytime we needed support, we got fast and reliable answers. Using the API for a long time and never experienced any problems.
22 juni 2021
Review zonder uitnodiging
Antwoord van Rainforest API
Thanks for the great feedback Lubor!
Outstanding customer service
The folks at Rainforest API are awesome. Their customer service is responsive, the service is smooth and incredibly simple to use, and they even added in a few feature I'd put on a wishlist...and they did it in less than 24 hours! Top-notch customer support. Seriously impressed with this company!
8 juni 2021
Review zonder uitnodiging
RainforestAPI is highly reccomended.
Really good, really responsive support team. The API seems rock solid. The documentation is good. If you need Amazon scraping data, this should be your first port of call.
28 mei 2021
Review zonder uitnodiging
Awesome
I received immediate answers to my questions and the Rainforest team quickly added my feature request. Simply amazing.
26 mei 2021
Review zonder uitnodiging
Accurate and reliable - awesome API for Amazon
Excellent overall experience:
- The API is well-designed
- The responses are well-structured
- The UI is well-thought and useful
- The support is next-level: ultra responsive (less than 20 minutes email answer in most cases!), highly technical and very... nice.
Many companies (including our) can learn from how Rainforest API is operating.
13 mei 2021
Review zonder uitnodiging
Antwoord van Rainforest API
Thanks for your kind words Conrad! We appreciate it!
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