Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a litt... Toon meer
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Dylanni was an excellent communicator and efficient in resolving my issues. Her execution in solving my problem left nothing to be desired. Her performance was excellent and deserves all the praises t... Toon meer
Bedrijf heeft geantwoord
Dyllani was very helpful in explaining the cash account process & how it works. She even gave me a tip ffor making deposits to my savings account directly from my external bank account.
Bedrijf heeft geantwoord
A few weeks ago i wanted to transfer some funds to my checking account from my C.D. What i did was the opposite. Today I reached out to Raisin for assistance and had the pleasure of speaking to ( Jack... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contactgegevens
New York, Verenigde Staten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,7
Uitstekend
1K reviews
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The website was't allowing me log into…
The website was't allowing me log into my account:( The called the help line and with a short wait time, the CSR resolved my problem.
2 oktober 2026
Review zonder uitnodiging
The associate demonstrated extremely…
The associate demonstrated extremely emphasis in helping my issue.. it was resolved in a matter of minutes.. Great asset to RAISIN..'s team..
1 oktober 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Nate - amazing representative to work with
Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a little concerned that I had perhaps fallen for a scam since I had gotten locked out of my account. His reassurances helped ease my mind and gave me confidence that all was well, and it was just a glitch on my side, trying to login. He got my account unlocked through the proper channels and I was back in business by the time I lovged back onto the site.
29 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Maria, thank you for taking the time to share your review! We know how stressful an unexpected account lockout can be, so we’re so glad to hear that Nate was able to provide the patient, reassuring support you needed to get back into your account smoothly. We will be sure to pass along your kind words to Nate, and we look forward to continuing to assist you!
Dynalli was courteous and attentive
Dynalli was courteous, knowledgeable, and listened well. She showed concern for my situation and delivered the results that I expected.
30 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your feedback, Abdur! We are delighted to hear that Dylanni was courteous, attentive, and able to deliver the exact results you expected. We’ll be sure to pass along your kind words to her, and we look forward to continuing to assist you!
Agent was extremely patient and…
Agent was extremely patient and knowledgeable. My issue was resolved quickly and efficiently.
30 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback! We are thrilled to hear that our agent was patient, knowledgeable, and able to resolve your issue quickly and efficiently. We appreciate your support and look forward to continuing to serve you!
Jack was very knowledgeable and…
Jack was very knowledgeable and friendly. Answered my question quickly. Had some great insight and advice going forward.
30 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Michael, thank you so much for taking the time to share your feedback! We’re glad to hear that Jack was friendly, answered your questions quickly, and offered valuable insights for moving forward. We will be sure to pass along your kind words to him, and we look forward to continuing to assist you!
Dyllani was very helpful in explaining…
Dyllani was very helpful in explaining the cash account process & how it works. She even gave me a tip ffor making deposits to my savings account directly from my external bank account.
29 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your feedback, Carol! We are delighted to hear that Dylanni took the time to clearly explain the cash account process and share a helpful tip for managing direct deposits from your external bank. We’ll be sure to pass along your kind words to her, and we look forward to continuing to assist you!
Always a pleasure when reaching out to…
Always a pleasure when reaching out to Raisin. Issue resolved in minutes. Thanks
28 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for taking the time to leave this feedback, Beau! We’re glad to hear that reaching out was a breeze and that our team was able to resolve your issue so quickly. We appreciate having you with us!
When the Company is Always Right
When those companies et al that strive to promote their business/es and in order to keep customers happy, one of their first priorities is to focus on hiring their representatives/associates who will actively serve as the first-line communication to the business. It was imperative for me that I contact Raisin today to update my account, and to verify certain movements in that regard. It was my luck that your associate, Mr. Ethan, was the right person that I needed at that time. He was personable- patiently letting me articulate all my reasons for calling. He asked to right questions to quickly allay my concerns. He provided other Raisin banking information that -had I known, I would not have cancelled my account. As a result, I now have the option of continuing with Raisin. He was knowledgeable of Raisin's products when I asked about them. He is a gentleman and an asset to Raisen. Additionally in this regard - the few times in my 3months' experience at Raisin, your associates were always pleasant and helpful.
28 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Evangeline, thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ethan was able to listen patiently, answer your questions, and provide the clarity you needed regarding your account and Raisin's product offerings.
Our team strives to provide knowledgeable and helpful support at every turn, and we will be sure to pass along your kind words to Ethan. He will be delighted to know the positive impact he had on your experience. We’re so glad to have you with us and look forward to continuing to serve you!
Raisin is currently holding my funds HOSTAGE!
Raisin is currently holding my funds HOSTAGE over a failed ACH transfer. The transfer DID NOT fail due to NSF. It failed due to the banks changing hands. Raisin is now DEMANDING I reverify my identity AND reestablish ownership of the external account. Even after "performing" the "required" steps, Raisin continued to leave my account inaccessible. I have substantial deposits in Raisin and they are DENYING access to my funds over a failed 1K transfer. Raisin has been informed if this continues complaints will be filed with the CFPB and NYDFS. This is something I have never had to do in 50+ years of banking!
Update: Raisin "reinstated" my account a week later after I filed a formal complaint at complaints[dot]us@raisin[dot]com. Unfortunately, Raisin seems to take the tact of taking egregious actions on customer accounts and then apologizing LATER. Well Raisin, APOLOGY NOT ACCEPTED. Please address your out-of-control compliance/security processes and then we can talk!
23 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Joe, thank you for bringing this to our attention, and we deeply apologize for the frustration and inconvenience this situation has caused. We completely understand how concerning it is to experience restricted access to your funds, especially during an account update or external bank transition.
Because Raisin operates under strict federal financial regulations and security standards to protect your assets, automated safety protocols can trigger account holds when an external ACH transfer fails or link details change. However, we recognize how crucial it is to resolve these verification steps quickly once provided.
We want to prioritize resolving this for you immediately. Please reach out to our dedicated support team directly at complaints.us@raisin.com or call us at 1-(844) 994-3276 (Mon–Fri, 8:00 AM – 8:00 PM ET) so we can escalate your account directly to our Customer Advocacy Team for immediate manual review. Thank you for your patience while we work to make this right.
Dylanni H helped me through account…
Dylanni H helped me through account lockouts of my own making. It was not known to me at first that I could not have more than 1 external account and made the mistake twice of trying to add a second. Causing an account hold each time. Dylanni and the team helped sort it out. Thank you.
24 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Matt, thank you for sharing your experience! Navigating account limits can definitely be confusing, but we’re so glad Dylanni and the team were able to step in and get everything sorted out quickly for you. We appreciate your patience and your support!
Dylanni was an excellent communicator…
Dylanni was an excellent communicator and efficient in resolving my issues. Her execution in solving my problem left nothing to be desired. Her performance was excellent and deserves all the praises that I can give. Best wishes to her in her career. Raisin is lucky to have her as an employee.
23 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Amitabha, thank you so much for taking the time to share such high praise! We’re thrilled to hear that Dylanni provided excellent communication and resolved your issue so seamlessly. We couldn't agree more that we're lucky to have her on our team, and we’ll be sure to pass along your wonderful feedback and well wishes to her!
Wendy’s help
Wendy was amazing! Very polite, respectful and patient. I had a very stressful moment not understanding where my money was. I thought I had transferred it. She was very helpful in explaining it to me. My money was still in the account. I am very pleased with her.
23 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the glowing 5-star review, Zee! We’re so glad Wendy provided the calm, patient, and helpful support you needed to bring you peace of mind. We appreciate your support!
I’m still having trouble logging in
I’m still having trouble logging in, I will have to try in a few days, out of town company coming in.
18 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Hi Carmen, thanks for reaching out. Whenever you have time after your company leaves, please get in touch with our customer support team so we can help resolve your login issue right away. Safe travels to your guests!
Best and patient customer service! Efficient!
Very efficient solving methods. Very patient and best service ever!
22 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the wonderful feedback, Melody! We're so glad we could provide you with quick, patient, and helpful service. We look forward to assisting you again in the future!
Brittany J was very patient in helping…
Brittany J was very patient in helping me. She spoke English and was easy to understand.
22 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your feedback! We’re thrilled to hear that Brittany was patient and clear in assisting you. Providing clear, helpful service is always our goal, and we’ll be sure to pass along your kind words to Brittany!
Excellent service!!!Explain to me the…
Excellent service!!!Explain to me the process of transferring monies.
Thanks
21 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the 5-star review, Jeffrey! We're thrilled to hear that our team provided excellent service and took the time to clearly explain the process of transferring funds. We truly appreciate your feedback and support!
Brittany was very helpful and…
Brittany was very helpful and understood my question, she was able to help me quickly. Very polite and spoke clearly. Asset to your company
21 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Janet! We're thrilled to hear that Brittany provided fast, polite, and clear assistance to resolve your question. We'll be sure to pass along your wonderful feedback to her. We're lucky to have her on our team!
FAST AND EFFCIENT ACTION ON MY ACCT
21 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Ray! We're glad to hear that our team took fast and efficient action on your account. We appreciate your feedback and support!
The representative clearly understood…
The representative clearly understood my question, was very knowledgeable, and solved my question immediately while staying on the line with me to make sure I did it right. Great experience.
21 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Marja! We're delighted to hear that our team was knowledgeable, clear, and patient enough to stay on the line to guide you through the process step-by-step. We truly appreciate your feedback and support!
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