Nate, the representative I spoke to, was extremely helpful and patient and resolved my matter in a timely and efficient manner. He assured me that all of my information was accurate since I was a litt... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dylanni was an excellent communicator and efficient in resolving my issues. Her execution in solving my problem left nothing to be desired. Her performance was excellent and deserves all the praises t... Toon meer
Bedrijf heeft geantwoord
A few weeks ago i wanted to transfer some funds to my checking account from my C.D. What i did was the opposite. Today I reached out to Raisin for assistance and had the pleasure of speaking to ( Jack... Toon meer
Bedrijf heeft geantwoord
Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contactgegevens
New York, Verenigde Staten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,7
Uitstekend
1K reviews
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The representative clearly understood…
The representative clearly understood my question, was very knowledgeable, and solved my question immediately while staying on the line with me to make sure I did it right. Great experience.
21 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Marja! We're delighted to hear that our team was knowledgeable, clear, and patient enough to stay on the line to guide you through the process step-by-step. We truly appreciate your feedback and support!
Raisin has been a great financial…
Raisin has been a great financial vehicle for us. We’ll be back soon.
1 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your review, Brooke! We are thrilled to hear that Raisin has been such a great financial vehicle for you. We look forward to welcoming you back soon!
A very patient
A very patient , understanding individual who fits her job exactly. Thank you for your assistance. god bless
13 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Douglas! We're delighted to hear that our team was patient, understanding, and able to provide you with such thoughtful assistance. We truly appreciate your kind words and support!
Customer Service helped though issue should not have come up
Resolved the issue that placed my account on hold but, the rejected incoming funds request from the external account should not have happened since documentation provided correct information so that had the data from the bank statement been used instead to the mistyped data that I could not see once submitted, the request would have been accepted and the transfer made as intended.
17 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your experience! We're glad to hear that our team was able to help resolve the hold on your account.
We also completely understand your point regarding the verification process and the frustration caused by the data discrepancy. We appreciate your feedback about how documentation review could better catch these issues, and we'll be sure to pass your comments along to our operations team to help improve our verification procedures moving forward. If you ever need further assistance with your account or transfers, please don't hesitate to reach out!
Very knowledgeable
Very knowledgeable, helpful and pleasant.
18 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Stephen! We're glad to hear our team was knowledgeable, helpful, and pleasant to speak with. We appreciate your feedback and support!
Kim provided me with excellent customer…
Kim provided me with excellent customer service and answered all of my questions. I also like the fact that I can make Raisin my go to for high yield savings and CD accounts. Keep up the good work!
18 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Carter! We're thrilled to hear that Kim provided excellent customer service and answered all of your questions. We're glad to be your go-to for high-yield savings and CD accounts, and we appreciate your support!
Raisin - Can’t perform effectively
Raisin is difficult to do business with and every transaction I attempt is fraught with issues and delays. Simple things like switching from one bank account to another - jumping through hoops - just like all the other complaints - scanning verification, bank statements, voided check finally done weeks later and then go to use the account to make a deposit and BAM - locked out because the account number is incorrect. How is that even possible after what I went through to link it! Also why should that impact my access to my other accounts. Working on day 5 of trying to resolve my account issue and now have to get verified all over again. Completely lost all trust and confidence in this institution and cannot wait to pull my money out and go somewhere else. Lesson learned! This is an archaic business that does not have the technology or staff to perform this service effectively. Safe yourself the time and frustration. Go somewhere else.
17 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for reaching out and sharing your experience, Debra0. We are truly sorry to hear about the ongoing frustration, delays, and lockout you’ve experienced while trying to update your linked bank account. Security regulations require us to carefully verify bank account updates, but we completely understand how exhausting and inconvenient this process has been, especially when it impacts access across your accounts.
To help streamline these processes, on September 16, 2026, we launched a new self-service tool that allows our customers to update their account information directly from the portal.
We want to help resolve this issue for you as quickly as possible. Please contact our support team directly at support@raisin.com or 1-844-994-3276 so we can look into your account and assist you right away.
Helped to get phone number changed
Patient, fast, knowledgeable, courteous, customer service! Well done, & greatly appreciated. Thank You!
17 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Charlene! We're delighted to hear that our team was fast, patient, and knowledgeable in helping you update your phone number. We truly appreciate your feedback and kind words!
Very helpful on time with answers and…
Very helpful on time with answers and got the situation handled.❤️
17 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to leave us a 5-star review, Shane! We're thrilled to hear that our team was prompt and able to get everything taken care of for you. We appreciate your feedback and support!
Was expecting information
Was expecting information, like confirmation of accepted application for a CD or account number or some data about deposit of my money, etc, etc. I have other CD in other banks and I use to receive proof of transactions. I THINK ALL THIS COULD HELP WITH EXPECTATIONS. Thanks
16 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your feedback, Eduardo! We completely understand how important clear communication and documentation are when opening a new account or CD.
When you open an account through Raisin, confirmation emails and deposit status updates are sent directly to your registered email address, and transaction details can also be viewed within your online portal. However, we truly appreciate your perspective on how clearer expectations and proof of transactions can improve the experience. We will be sure to pass your suggestions along to our team to help refine our communication process moving forward.
If you ever need help locating your account details or transaction confirmation, please feel free to reach out to our support team at support@raisin.com or 1-844-994-3276 and we'd be happy to assist!
I’m new with Raisin
I’m new with Raisin. I needed some guidance on transferring and depositing from and to. Dylanni walked me through the steps and I am very pleased with her help and patience.
16 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Welcome to Raisin, Gaylon! We're thrilled to hear that Dylanni provided patient, step-by-step guidance to help you navigate your deposits and transfers seamlessly. We'll be sure to pass along your kind feedback to her!
Raisin is the worst company in the…
Raisin is the worst company in the world! Warning: Don't do business with Raisin! If you want a terrible experience go there. You won't be disappointed! Opening an account is a trial of never ending requests from them including copies of your existing bank statement. And you can't short circuit the endless experience. It goes on and on. After you initiate a deposit it begins and you can't get your money back until you have gone through hell and high water!
11 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your feedback, Bruce. We are truly sorry to hear about your frustrating experience during the account opening and verification process.
As a financial platform, we are required by federal regulations and security protocols to verify identity and account ownership, which can sometimes require documentation like bank statements. However, we completely understand how tedious this process can feel and regret the delays and difficulty you experienced while trying to access your funds.
To help streamline these processes, on September 16, 2026, we launched a new self-service tool that allows our customers to update their account information directly from the portal.
We want to make this right and look into your account details immediately. Please reach out to our support team directly at support@raisin.com or call us at 1-844-994-3276 so we can personally assist you in resolving this issue as quickly as possible.
Agent was wonderful
14 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback! We're delighted to hear that you had a wonderful experience with our agent. We appreciate your support!
Great rates *and* customer service
Great rates *and* a responsive, can-do customer service team willing to operate on a human level.
13 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback, Nick! We're glad to hear you're enjoying our competitive rates and that our team made a positive impression. Bringing a helpful, human touch to support is what we strive for every day. We appreciate your business!
Absolute pleasure speaking with Jack…
Absolute pleasure speaking with Jack O’C today. It’s wonderful to actually get answers to questions and be treated with respect.
Can’t recommend this company and its employees highly enough!!!
14 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for the glowing review and recommendation! We're thrilled to hear that Jack took great care of you, answered all your questions, and provided the respectful, top-notch service you deserve. We'll be sure to pass along your high praise to Jack and the rest of the team!
A few weeks ago i wanted to transfer…
A few weeks ago i wanted to transfer some funds to my checking account from my C.D. What i did was the opposite. Today I reached out to Raisin for assistance and had the pleasure of speaking to ( Jack O'C ) I have reached out for technical support many times over the years, but Jack just had a special way of making everything right again, and mostly his sense of humor was the icing. I tip my hat to this gentleman...Robert Ruggiero
14 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the wonderful review, Robert! We're glad to hear that Jack was able to step in and turn things around for you. A great sense of humor really does make all the difference! We'll be sure to pass along your tip of the hat to Jack. We appreciate your support!
Antwoord van Raisin U.S.
Thank you for the review! We pride ourselves on delivering top-notch support, so we're thrilled to hear you had a great experience with our team. We appreciate your feedback!
The person that I spoke to listened
The person that I spoke to listened, and helped resolve my issue efficiently. She was genuine and pleasant.
10 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
We truly appreciate you taking the time to share your feedback! It's wonderful to hear that our team listened attentively, provided genuine service, and resolved your issue so efficiently. Thank you for choosing us!
It was a pleasure speaking with your…
It was a pleasure speaking with your knowledgeable representative. She made it so easy to open a new CD
11 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback, Joanne! We're thrilled to hear that our team made opening a new CD such a smooth and effortless process for you. Welcome aboard, and we appreciate your support!
Agent was perfect
Agent was perfect . Clear and patient . I could’ve not gone any better . Very happy with this company
11 september 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the wonderful 5-star review, Carolina! We're thrilled to hear that your experience was seamless and that our representative was clear and patient with you. We truly appreciate your support and are glad to have you with us!
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