Agent was able to track down my bonus offer and inform me that processing was underway. I actually receive the bonus deposit the very next day. Raisin customer service is excellent. The banking produc... Toon meer
Bedrijf heeft geantwoord
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The website, the interest rates, and the services are all great. I have been their depositor since February 2022 when it was operated under the name of SaveBetter.com. I already decided to be thei... Toon meer
Bedrijf heeft geantwoord
Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how... Toon meer
Bedrijf heeft geantwoord
Good luck collecting your funds out to an external account. They make it so hard. People work for the company are incompetent; switching my external account (due to closure) was nightmarish. So much o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contactgegevens
New York, Verenigde Staten
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,4
Uitstekend
906 reviews
Geen gegevens bekend over review-uitnodigingen
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything went the way explain.
29 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback! We’re glad to hear that everything went as explained. Providing clear guidance and ensuring a smooth experience for our clients is very important to us, and we appreciate you sharing your experience.
KNOLEGABLE AND SPOKE ENGLISH.
23 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback! We’re glad to hear that our team was knowledgeable and able to communicate clearly in English. Providing clear, helpful, and professional service is always our goal, and we appreciate you taking the time to share your experience.
Rapid Response
My request was addressed extremely fast, which made me very pleased.
23 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback! We’re delighted to hear that your request was handled quickly and that you were pleased with our service. Providing timely and efficient support is very important to us, and your kind words are greatly appreciated.
Antwoord van Raisin U.S.
Thank you for sharing your experience! We’re glad to hear that adding a beneficiary to your accounts was easy and seamless. Making our processes simple and convenient for our clients is always a top priority.
Great Customer Service
I have had nothing but great experiences when contacting your office, the staff is professional, friendly and courteous.
26 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for your kind words! We’re thrilled to hear that your experiences with our team have been positive. Providing professional, friendly, and courteous service is our top priority, and your feedback truly means a lot to us. We look forward to continuing to serve you!
Bizarre process to update checking account
Decent marketplace for high yield savings and CDs. However. If you want to change the checking account you’re using to transfer funds, you have to submit a service request and they require you to provide a bank statement of the account to prove you own it (something that is not needed at the initial setup). I find this bizarre. The only “proof” a bank statement provides is that a pdf has been created that matches the requested account. It’s easier to just open an account at another online bank.
23 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the marketplace valuable for high-yield savings and CDs.
We understand your concern regarding the process for changing a linked checking account. While it may feel unexpected compared to the initial setup, the additional verification step is in place to help protect customers and prevent unauthorized changes or fraudulent activity. Requiring documentation when updating sensitive account information is part of our security and compliance standards.
That said, we appreciate you taking the time to point this out, and we’ll be sure to share your feedback with our team as we continue to look for ways to make the process as smooth and transparent as possible. If you need assistance with a service request, our support team is always happy to help.
Great Company to Facilitate Investing funds…
I became aware of Raisin while browsing and was very suspicious of scamming possibilities because the offers seemed too good to be true. I researched more, spoke to their Reps and decided to take a chance. The Reps are very knowledgable (Leon--all of those that I had spoken to) and my bonus was deposited into my account without a hitch. What a great experience that was--so far-- I have yet to transfer funds out so am hoping that experience will be satisfying as well.
26 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for taking the time to share your experience and for your thoughtful 5-star review. We truly appreciate your diligence in researching Raisin and are glad our representatives, especially Leon, were able to answer your questions and earn your trust. It’s great to hear that the account setup and bonus deposit process went smoothly. We’re committed to providing a positive experience at every step, including fund transfers, and our team is always here to help if you need any assistance along the way. Thank you for choosing Raisin, we’re glad to have you with us!
Maravilloso muy agradecido muy buena…
Maravilloso muy agradecido muy buena compañía
24 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
¡Muchas gracias por su comentario! Nos alegra saber que tuvo una experiencia tan positiva y que se siente satisfecho con nuestro servicio. Agradecemos su confianza y preferencia. Estamos a su disposición para lo que necesite y esperamos seguir cumpliendo con sus expectativas.
Antwoord van Raisin U.S.
Thank you for the five-star review! We appreciate your kind words and are happy to hear you had a great customer service experience. We look forward to serving you again.
This is the worst experience I have…
This is the worst experience I have ever had. I am 85 years old and would not recommend Raisin to any older individual. Everything was fine until I transferred hundreds of thousands of dollars to Raisin. As soon as they got my funds they locked my account January 12 of 2026. First they asked for front and back of my driver's license which I provided. Then wanted a selfie which I provided. Then wanted a copy of my bank statement. I provided that and even provided a screenshot of my bank account. Then they said they needed a digital copy of my bank account which I provided. Last communication from support was January 16 saying the earliest they could provide update was Tuesday January 20 because of holiday. Well this is Tuesday and I have emailed support with absolutely no answer....
UPDATE: My account was unlocked 01/23/26. I can appreciate making sure information is correct. The delay was just concerning but everything is ok now.
19 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your experience. We are truly sorry for the frustration and concern this situation has caused, especially given the length of time involved and the impact of having your account restricted.
We understand how upsetting it can be to have access to your funds delayed, and we take concerns like this very seriously. Account security reviews can sometimes require multiple verification steps to protect customers, but we recognize that the lack of timely communication you described is not the experience we aim to provide.
We sincerely apologize for the delay in follow-up after January 16 and for any stress this has caused. We encourage you to contact our support team again through our official support channel or escalation process so your case can be reviewed promptly and updates can be provided as soon as possible.
Your feedback is important to us, and we appreciate you bringing this to our attention. We are committed to improving both our communication and support experience.
If you can wait days to move your money…
If you can wait days to move your money this platform could be for you. Constant issues with logins bother you? Find another institution!
19 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating delays and login issues can be. Reliable access and timely transfers are important to us, and we’re continuously working to improve platform performance and the overall customer experience. If you’re open to it, our support team would be happy to look into your specific concerns and assist directly.
I am not able to log in my account on…
I am not able to log in my account on 1/16/2026 and it is just very frustrating to encounter the login issue but cannot address it immediately as I do need to access my savings. Now I have to wait atl east 3 days including the MLK holiday to be able to call the customer service. As a professional financial marketplace, it is just a red flag for customers to continue trust the platform.
16 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for bringing this to our attention. We’re very sorry for the frustration caused by the login issue and understand how concerning it is when you need timely access to your savings, especially with a holiday impacting support availability. This is not the experience we want for our customers, and we take concerns about reliability and trust very seriously. We encourage you to contact our customer support team as soon as they’re available so we can investigate and assist directly. We appreciate your feedback and the opportunity to improve.
Bad Instructions left me dry.
Followed instructions for change of bank. Now was told that previous agent did not have the correct information. An email was promised before end of day to advise what else was needed. Email never came, Monday is a holiday and I'm stuck without any way of moving my funds
16 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your experience. We’re very sorry for the frustration this situation has caused, especially with the timing around the holiday. We understand how concerning it is to feel stuck without access to your funds. This is not the experience we aim to provide. If you haven’t already, we encourage you to reach out to our support team so we can review what happened and help resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right.
Accounts have all worked well
Accounts have all worked well, and the Raisin In/out for money is quite satisfactory. Thank you, and Clark Howard...
16 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your five-star review! We’re pleased to hear that your accounts are working well and that you’ve found the Raisin in/out process satisfactory. We appreciate you taking the time to share your experience and thank you as well for the kind mention. We look forward to continuing to serve you.
Excellent and Knowledgeable Customer Service
Customer service provided by Raisin was great as always. The customer service representative took the time to investigate the issue I was calling about and provided me with the answer I was looking for. Well done, Ravynn !
13 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the wonderful feedback. We’re happy to hear that you had another great experience with Raisin’s customer service. Taking the time to thoroughly investigate and provide clear, accurate answers is something we strive for, and we’re glad Ravynn was able to deliver that level of support. We truly appreciate your kind words and will be sure to share them with her.
REPRESENTATIVE was knowledgeable
REPRESENTATIVE was knowledgeable, professional and helpful.
14 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback. We’re pleased to hear that our representative was knowledgeable, professional, and helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Got the answer,wanted.
13 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for your feedback. We’re glad we were able to provide the answer you were looking for, and we appreciate you taking the time to let us know.
At a time when too few companies…
At a time when too few companies properly utilize web-based "Help Desks" and "Trouble Tickets," the team using them at Raisin is fast, thorough, and professional every time I use them. Great work!
12 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for the kind words and for taking the time to share your experience. We’re delighted to hear that our team has been helpful and has consistently provided fast, thorough, and professional support. Your feedback reinforces our commitment to delivering reliable, high-quality service, and we truly appreciate your recognition.
excellent. Had plenty of knowledge and helped guiding me through the process and accomplish the reason for my call.The associate that I spoke with was I…
The associate that I spoke with was I believe David. He was the best. explained everything, helped me navigate how to accomplish the reason for my call. He was so helpful I wish every company had a David. Loved his calming voice. We had a great conversion
7 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you so much for sharing this wonderful feedback! We’re delighted to hear about your experience with David. It’s great to know he took the time to clearly explain everything, guide you through your needs, and make the conversation both helpful and enjoyable. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for taking the time to recognize outstanding service.
The agent I dealt with was extremely…
The agent I dealt with was extremely helpful. What I don't like is, it's now Saturday morning and money hasn't been transferred yet. Unacceptable
7 januari 2026
Review zonder uitnodiging
Antwoord van Raisin U.S.
Thank you for sharing your feedback. We’re glad to hear that the agent you worked with was extremely helpful, and we appreciate you acknowledging that.
We understand your frustration regarding the transfer timing, and we’re sorry for the inconvenience this has caused. Transfer processing times can vary depending on the day and the involved financial institutions, but we recognize how important timely access to funds is. Your feedback is valuable, and we’ll share it with our team as we continue working to improve the overall experience.
Thank you for bringing this to our attention.
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