Rapid Road Help Reviews 

Initial call the handler was very patient and helpful, and gave me a price and solution quickly. The wait for the call out repair was only 20 minutes and this was handled quickly and professionally. Couldn’t recommend enough.

Classic tale, flat tyre on the motorway, nighttime, raining and my breakdown service failed me. Rapid road help did exactly what they promise, 30 mins on site from phone call, 20 mins to change tyre on the hard shoulder then on our way. Quite a relief!

DO NOT USE THIS COMPANY.avoid at any cost.my daughter was stuck in alton with 2 blown tyres.found these who state they are rapid.2 hrs later and numerous calls being mucked about the turn up took 5 mins to put 2 new tyres on.following day had to take car to another garage who told us they put the wrong size tyres on and had to pay out for 2 more tyres even though we told them the right size.forward to today i have been trying the number everytime says its busy,like im blocked,even email pings back failed.paid these £590 to not even do job properly.i will be taking this further to ensure my daughter gets her money back.told me they would give refund that was paid to them which they have apparently but couldnt even send email receipt dispite asking several times.promised several times if the 3rd party company they used didnt give refund that they would and they would chase them for it.all changed and only given refund that they took,which they supposedly refunded.cant dispute charged to 3rd party they used with bank have to go through citizens advice which would cost us court cost.well done rapid road help,what a scam company.i repeat DO NOT USE!!!!!

Scammers trying to pretend they are a legitimate company. avoid avoid avoid!

Answered phone immediately, and guided me through the details. Was able to arrange recovery with wait of around 30 minutes - a nearby company quoted a 4 hour wait. Recovery driver was polite and took good care of the vehicle.

So friendly! Arrived very quickly and great pricing. Touch wood I don’t break down again… but if I do will defo use them again! Thank you!

How have they got positive reviews. I paid a £440.00 deposit waited 4hr and was told that the first van had broken down and then the 2nd van they set to a located that was 2hrs away from where i was.By this time it was 10pm and i had my daughter with me. Which meant i have to call for a lift and leave the car abandond over night to sort out in the morning. And now the phone number does not work. It just rings busy the whole time. Total scam. Please please avoid at all costs.

Immediately answered the phone, booked me in with someone who was only 15 minutes away. The chap who turned up solved my issue in a very professional manner.
I was highly impressed with the service.
Breakdowns can be stressful but the service and professionalism made me feel at ease.

Following an accident that left myself and my mother very shaken we were in need of emergency recovery. The recovery company were fabulous they responded quickly and kept us updated. Recovery was within estimated time. We were recovered home with a great driver. If you need recovery I would highly recommend.

Really quick and friendly recovery team, reassured us the whole time. Only waited 15 minutes for recovery. On the expensive side but wasn’t completely unreasonable.

Fantastic experience. Answered the phone quickly, efficient and helpful on the phone and got someone out to me within 20 minutes. Would highly recommend to anyone

Extremely quick and friendly team. Came through despite it being late and cold on a Sunday night

Absolutely brilliant service, was out to me in 25mins, very fast service after being stuck on the motorway for 4 hours with my motorbike after breaking down, helped me when none of these big companies like as, rac and green flag wouldn't, would highly recommend these to anyone with a car or motorbike that needs recovered brilliant all round and very nice guy that helped and a nice conversation on the way back.

After waiting over 4 hours for the AA to do nothing and my phone about to die (literally on 6%) I called and explained what was going on. I was dealt with very quickly and was reassured that someone would be with me within the hour. It literally took 10 minutes for my tyre to be changed and the mechanic was super friendly and definitely made me feel a lot less panicked than I had felt all evening. Thank you, for saving the day!

I’m very disappointed with the tyre-changing service I received. The staff were unprofessional, the work was poorly done. My tyre wasn’t fitted correctly, and I had to return to a different garage because it was still losing air—something that should have been checked before handing the car back. The garage said this was because it hadn’t been cleaned or sealed properly when changing, something simple that could have saved me a lot of money. On top of that, the communication was terrible, and I was charged more than originally quoted. I paid more than £300 for them to come out & change my tyre, for then to fit the wrong size to start with. Then I had to follow them with the wrong tyre on for them to fit the correct one.
3 weeks later I’m back at a garage to get yet ANOTHER tyre because they hadn’t fit it correctly.
Overall, this was a frustrating and unreliable experience, and I would not recommend this service to anyone.

My car stopped working, by traffic lights, late on a Friday night. Rapid road help arrived in 30mins.
The guy on the phone was very reassuring and checked that my son and I (women) would be ok waiting during that time and that I felt safe.
The guy who arrived was lovely. He worked quickly, let us know what he was doing and how best to load the car. He delivered the car to the place we requested and gave his opinion on what the fault might be. He was kind, patient and reassuring.
I was really impressed with the service they offered. Amy

Left work a bit later than normal, noticed a completely flat tyre, wouldn’t keep any air in and all the garages had closed, was worried how I was gonna get home and if it was going to bankrupt me but they got over to me in about an hour and despite me having low profile pain in the backside tyres, had me driving away in another hour.

First guy on the phone was very nice and reassuring and explained everything clearly, he told me the total (because it was a straightforward tyre replacement), I paid a deposit to him by card over the phone and then got a message from the mechanic with an ETA, mechanic was also very friendly and reassuring and once the job was done I paid the remainder to the mechanic via bank transfer. Replaced with a new tyre not part worn and was given advice on carrying a spare etc.

Ideally you’re never caught short but if I am again I would use these guys in a heartbeat, didn’t cost the earth, felt safe being a woman by myself, and they did a good job 👍🏽

Fantastic service and very prompt, helpful and friendly.

We had an urgent breakdown on a busy road and rapid road help answered very quickly, when no local company picked up or had the availability to help. We were seriously let down by LV recovery and desperately needed help asap.

In under two hours the driver was with us and had us safe and home.

This company saved our bacon and helped ensure the car was collected ASAP and avoided being impounded.

It was super easy to get in touch, kept up to date and had help over WhatsApp and honestly were absolutely fantastic.

Incredibly well priced, just over half of what the main local company quoted us and there within 90 minutes from confirming the job.
As much as I hope we don’t have to use a recovery service again, we will absolutely be back should the need arise!

What the title says pretty much, they'll claim a deposit that's two or three times the cost of the service (which you then have to pay the mechanic for anyway) and they just keep that and when challenged say it goes to their advertising costs. Really they are just sending jobs to WhatsApp groups with mechanics in and those pick up the job. Also trading under several different names according to one of the mechanics I talked to.

Not using real details because I don't want further harassment from them.