RAPID SECURE LIMITED Reviews 

Following a break-in, I contacted this company during the night. They arrived within approximately one hour and secured the window promptly. The technician was polite and professional throughout. I am very satisfied with the service provided.

Your operative came quickly. He was patient understanding and professional

Fast (within the hour despite a 2am call), efficient and friendly service. A professional job at a difficult time handled perfectly.

Some windows were broken on our property we rent out. The police called these out to come and board the windows and left us with a near on £500 bill. The tenant were at home so not a vacant property. When you call them about it they just threaten you with court and a ccj. They see some people as an easy target

Quick secure service

The chap that came out was great very understanding to my request to board inside the property...
So very polite aswell couldn't of wished for anyone better ...
Thankyou so much

Came out late in the evening after a burglary.
The police made contact and arranged the visit. I was very glad and relieved that the window was secured.

Total scam. The police get them to come and secure your door without asking if you want it when you are not thinking straight right after the incident then this company charges you £300 for a bit of chipboard you could easily do yourself at a much lower price which considering you have a door to pay to be fixed is pretty salient. Avoid at all costs!!

The police should not use this Company. They did not make my house secure. It was broken into while I was abroad. The police came and they called in Rapid Secure to board up the broken door. On my return I found a few boards screwed to the broken door from the OUTSIDE. That means anyone with a screwdriver had a key to my house. It took me 2 minutes to open the door. It then took me about an hour to make the property proper secure by putting up more boards screwed through the door frame from the INSIDE, with many more screws.

First time using rapid response. Very quick in coming out, work done satisfactory overall pleased.

Didnt even ask them to secure my door, they come and do an awful job and then ask for money, how is this legal?

turned up on time arranged did a quick and efficient job made my home secure with in the hour the price was reasonable.was professional well done Thankyou

It is incredibly surprising that the police use this company when the quality of the work they do & the price they charge can only be described as totally criminal. Really dreadful cowboys. The police really should consider another firm to call upon.
It’s unfortunate that no-one will read these reviews until they have had the same experience.

Very impressed. Great service. Rapid response. Will definitely keep your number.

Arrived in very good time, measured, cut and fitted board for patio door efficiently and had good quality workmanship. Door is now secure.

Sadly, I have needed to call this company out 3 times to the property of a late relative, after repeated break-ins by those who have no compunction in robbing the dead.
On each occasion the operatives were kind & helpful & secured the house as best as they could taking great care.
My only caveat is that this process is expensive, apparently because of the 24-hour call-out element involved. I don't know what people who cannot afford the service do.

Was referred to theses guys by the police and they came within the Hour and made secure the window. Very prompt and professional

Quick and efficient job done and carried work carried out to the police request.

Tenanted property. Got an invoice from
Rapid for a door which they apparently boarded up at the request of the police and I called to ask for evidence of the work done and the fact I had no knowledge of this and why they have charged so much for works - (£240 for a board) I have no idea what it relates to and why the door was broken in the first place. The lady on the phone was absolutely horrible and rude and wouldn’t give any information as to why they attended and what they had done! Wouldn’t give me any evidence of receipts of what they did. Threatened me with debt recovery and court proceedings! I said I only got the invoice a day ago but calculated the 14 days from the date of the invoice. What a horrible company. I have no idea why the police continue to use a company with such bad reviews.

I had a burglary at my home, and the back door was damaged. Police called this company out to secure it. When the fella arrived, I had to challenge him for ID, he was dressed like he had just come from the pub. He told me any work he needed to do would not be a chargeable, so I let him in and he fitted a couple of cheap plastic patio door catches to the inside of the door. He asked me to sign a job sheet at the time, which indicated I would be invoiced, so I questioned this and he again said I’d not be charged. He was at my property for 5 minutes and used less than £10 of parts, which I found the next day did not secure my door at all. Just over a week later I got an invoice for £306 and payment terms, 14 days!

I called them straight away and was greeted by a very rude woman who kept talking over me. She was like a robot and just kept repeating the same lines from her script. I told her I wanted a breakdown of the cost, as come on, £306! When I said I wasn’t going to pay, she went straight to talking about debt recovery and court costs! Good luck with that I thought and how nasty is that? To threaten someone like that, straight off the bat. What of course I meant and it didn’t even register with her, was that the insurance would pay it, not me.

So, notwithstanding the fact I was told there would be no charge, I wanted to rationalise this. I do get there’s a call out charge, an element of admin and parts… but this woman again, would not give me any explanation for the charge, which I know now was massively inflated, as I did some research. So, I hung up on her in the end; it was talking to a brick wall.

Like many, I just sent their invoice to the insurance company, they then paid me and paid the invoice. The inflated charges will work for them if your insurer doesn’t question it, which they don’t. But what if the insurance wasn’t paying? They deliberately state 14 days to pay, as they want late payments, so they can try and charge additional fees. There was a tiny discount for early settlement, which was laughable and this was an invoice, not a fine!

This is a poor company with bad morals. They clearly over inflate charges; they employ unhelpful and rude staff and attempt to use unfair terms to elicit payment. They are preying on the vulnerable for profit, it is as simple as that. I’ve complained to the Police Force who sent them and even they said, ‘they’re a bit of a nightmare but that’s who we have to use’.

My advice, if your insurer isn’t picking it up, don’t pay them. Get legal advice and stand your ground. They don’t quote for work up front, you don’t get a choice who to use as they have a contract with the Police, the work they do is very poor, they use unfair payment terms and the costs, I think they just make that up as they go along. Only a matter of time before they appear in the news headlines. Another rip off company with profit their only priority. Oh and now trying to get my review deleted!