Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stone... Toon meer
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Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
Bedrijf heeft geantwoord
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Toon meer
Bedrijf heeft geantwoord
great company, I needed two slabs of sandstone to create a fireplace hearth. They arranged for easy collection, product exactly fitted my needs, lovely staff, no issues, can recommend without hesitat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Stonewise (Formerly The Stonemart)
Geschreven door het bedrijf
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USContactgegevens
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Verenigd Koninkrijk
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,1
Goed
133 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great company
Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
7 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Many thanks for your kind words! It is wonderful to hear that the product met your expectations and that our team was able to answer your questions and get your delivery arranged quickly. Providing excellent product quality and a seamless service is always our goal.
Thank you for choosing us for your project!
Sincerely,
Stonewise Team
great company
great company, I needed two slabs of sandstone to create a fireplace hearth. They arranged for easy collection, product exactly fitted my needs, lovely staff, no issues, can recommend without hesitation
1 oktober 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello Stewart,
Thank you so much for the 5-star review! We are delighted that our sandstone was the perfect fit for your fireplace hearth. It’s always great to hear about the different ways our stone is used, and we're glad our team could make the collection process easy for you.
We truly appreciate the recommendation and hope you enjoy the finished result!
Sincerely,
Stonewise Team
Names of products
The description of the slabs delivered (as per the pallet labels) was entirely different to the those marketed on the website and ordered. Website described them as Sahara Beige Limestone but pallet labels stated "Sunny Menia". This, together with the Sahara Beige sample previously delivered being entirely different to the slab delivered (several shades lighter) led me to believe a different variety of limestone had been delivered. Over numerous emails and phone calls I was told it was just a matter of the manufacturer calling the same product an entirely different name - less than helpful and given this probably occurs all the time not at all good that this discrepancy was not referred to on the website
Still not entirely convinced I received what I ordered but I accepted the die to timing for my project
10 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Charles,
Thank you for your feedback. We understand how the difference between quarry names and marketing names can be confusing, and we appreciate you speaking with our team so we could clarify this. 'Sahara Beige' is our commercial name for this beautiful limestone, whereas 'Sunny Menia' is the technical name used at the source. We aim to choose names that best describe the stone's appearance for our customers.
Regarding the variation from the sample, natural stone is unique to the specific block it is cut from, and shades can vary between batches. Furthermore, a small 100x150mm sample cannot always represent the full tonal range or characteristics of an entire lot, especially with stones that feature natural colour variations.
We are glad you were able to proceed with your project, and we will certainly take your feedback on board regarding making these naming discrepancies clearer on our website to help future customers.
Sincerely,
Stonewise Team
Great service
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The delivery guy was great
9 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Kevin,
Thank you so much for the 5-star review! We are thrilled to hear that you had an excellent experience from start to finish. We take great pride in our communication and delivery process, so it’s wonderful to know the tracking updates and our delivery driver met your expectations.
We are glad you're happy with the quality of your Indian stone. Enjoy your new project!
Sincerely,
Stonewise Team
Good product
The product is extremely good and we are very happy with the layed results. I have given as a 4 star as the packaging was not too good and we had quite a few broken slabs when we unwrapped. Fortunately we still have a few spares so the broken ones did not affect us too much.
8 december 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Many thanks for your review! It’s wonderful to hear that the product met your expectations and that you're pleased with the final look of your project. We appreciate you bringing the packaging issues to our attention; feedback like yours helps us improve our service and delivery standards.
While we aim for every slab to arrive perfectly, the transit of natural stone can be challenging, and it is exactly why we recommend having a few spares on hand. We are so glad those spares allowed you to finish without delay. We hope you enjoy your new patio for many years to come!
Sincerely,
Stonewise Team
Disappointing response
Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stonemart. Ended up going to a competitor who promptly delivered the required paving.
20 december 2025
Antwoord van Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
While we always aim to maintain consistent stock levels of our natural stone ranges, natural stone is subject to international shipping schedules which can lead to temporary shortages. We regret any frustration this caused during your project. We appreciate your initial business and are glad to hear you were able to complete your project. Your comments are valuable to us as we continue to improve our communication and service.
Sincerely,
Stonewise Team
Two broken tiles on delivery cost me…
Two broken tiles on delivery cost me £120 to replace them with shipping , initially wasn’t the fault of the company but stonemart failed to notify me of new stock arriving leaving my project short in finishing and causing me distress and upset .
16 april 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Rosario,
Thank you for your feedback. Please accept our sincere apologies for the upset caused by the stock delay and the cost of your replacements. While we strive to maintain high stock levels of our porcelain ranges, unforeseen shifts in demand can sometimes leave us temporarily short. We clearly missed the mark in keeping you updated on the restock date, and we are taking your feedback seriously to improve our service. Thank you for your patience.
Sincerely,
Stonewise Team
Ordered some Patio Slabs for a specific…
Ordered some Patio Slabs for a specific day, very smooth transaction, turned up on time, and with only 2 slabs broken ( which is to be expected as the slabs are a bit delicate) would highly recommend
31 maart 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi,
Thank you so much for the 5-star review! We are delighted to hear that your transaction went smoothly and that the delivery arrived right on time. We also truly appreciate your understanding regarding the minor breakages. It sounds like you’re all set for a fantastic project. Happy landscaping!
Sincerely,
Stonewise Team
Brilliant service
Porcelain turned up today fantastic service high quality material don't hesitate to use this place .trade person .thank you .
31 maart 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Malcolm,
Thank you so much for the 5-star rating! We truly appreciate your feedback, especially coming from a trade professional.
It’s our goal to provide reliable service and high-quality products for every project, and we are delighted that we met your expectations. We look forward to supporting your future projects and working with you again soon.
Sincerely,
Stonewise Team
Awful experience
Awful experience. Terrible customer service.
Do not use
23 maart 2026
Review zonder uitnodiging
Antwoord van Stonewise (Formerly The Stonemart)
Hi Hollie,
We are very sorry to hear about your experience, as we strive to provide excellent service to every customer. We take feedback like yours seriously and would like to resolve this immediately.
Unfortunately, we have been unable to locate an account or order matching your name and review details. We previously sent a request for more information through Trustpilot's "Request Information" tool, but we didn't receive a response.
Please contact us directly at support@stonewise.uk or call us at 0330 175 5295 with your order number. We are committed to looking into this and resolving it for you as quickly as possible.
Sincerely,
Stonewise Team
A good customer service experience
The company are very responsive and easy to deal with.
Only 4* as the tiles were meant to be delivered between 3-5.
They arrived at 7.30pm.
This was something I was prepared for having read some of the bad reviews on here but the price was a substantial saving from other companies.
They were sodden and there was some damage.
That being said, when I reported the condition of the tiles the company responded the next working day and we were able to come to an agreement about partial refund accounting for the damaged tiles.
Tile quality is great and we were able to use all barring 2 tiles in the end, I would order from them again.
2 maart 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Gwyn,
Thanks for the review! We are glad you found our service responsive and the price a great saving.
Regarding the delivery time, as we transport heavy stone products via large vehicles, schedules can occasionally be affected by traffic or logistical challenges beyond our control. We appreciate your patience with the late arrival and will continue working with our partners to improve this.
We look forward to working with you again on your future projects!
Sincerely,
Stonewise Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Elizabeth,
Thank you for the 5-star review!
We are delighted to hear you are happy with both the quality of our stone and the service you received. We hope you enjoy the finished result of your project!
Sincerely,
The Stonemart Team
The customer service was excellent
The customer service was excellent, especially Jay.
I am so pleased with the product and whilst it is still work in progress they look great.
On the initial delivery of 45 slabs, 7 were broken.
Jay dealt with this in a very professional manner and her customer service skills are excellent.
Many thanks to everyone at Stonemart.
9 februari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the 5-star review!
We are delighted to hear that Jay was able to provide such excellent service regarding your replacements. While we aim for every delivery to arrive perfectly, we are glad our team could make things right for you quickly. We are thrilled you are happy with the stone and would love to see the finished result!
Sincerely,
The Stonemart Team
took the order then had no stock
2 februari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Tim,
Please accept our sincerest apologies for the frustration caused. We strive for 100% accuracy in our stock levels, but a technical synchronization error meant this item appeared available when it was not. We have already processed your full refund and are working hard to resolve this inventory issue to ensure it doesn't happen again.
We would welcome the opportunity to make this right for you on a future project.
Sincerely,
The Stonemart Team
Very helpful delivery driver
Very helpful delivery driver. Got the pallet to the best place. Thanks
30 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for the 5-star review! We are delighted to hear that you had such a positive experience with our delivery driver. Providing a smooth and professional service is a top priority for us, and we will be sure to pass your kind words on to the team. We hope you enjoy your new stone!
Sincerely,
The Stonemart Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Simon,
Thank you for the 5-star rating! We are so glad to hear everything went smoothly with your delivery and that our team kept you well-informed. We look forward to serving you again.
Sincerely,
The Stonemart Team
Antwoord van Stonewise (Formerly The Stonemart)
Hi Stephen,
Thank you so much for the 5-star review! We are delighted to hear that you are happy with our prices, delivery, and the quality of the stone.
We strive to provide the best value in the UK, so it’s brilliant to know we hit the mark for you. We look forward to helping you with any future projects!
Sincerely,
The Stonemart Team
Check things are in stock before telling customers its been despatched when it's out of stock
Before ordering a pallet of 40 900x600 porcelain paving slabs I ordered and paid for a sample, I received a message informing me it had been despatched, over a week later I received a email informing me it was out of stock and I was to receive a refund
Although these things happen, I emailed to suggest they don't tell a customer something has been despatched until it actually has, I received a email in response saying "no problem" and asking me to send a photo of the before and after of the patio.
Well I can but it won't be purchased from this company
These things happen but
14 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello Keith,
We are very sorry for the frustration caused by your sample order. We recently experienced a technical synchronisation issue between our inventory levels and our fulfilment system, which we are working hard to rectify.
Regarding our email response, please be assured that the request for before/after photos is a permanent part of our team's email signature and was not intended to be dismissive of your situation. We pride ourselves on transparent communication and clearly fell short of our own expectations here. As your refund was processed immediately, we hope this goes some way to resolving the matter.
We would value the opportunity to win back your trust and demonstrate our true standards of service on a future project.
Sincerely,
The Stonemart Team
First order made in time for next day…
First order made in time for next day delivery, and paid extra charge, been delivered 5 days later. The sets I’ve purchased online showing thin, sawn cut and received 60mm thick riven.
Received a full refund on delivery charges and despite the fact that I have not been charged for the delivery now, you should review your delivery terms and delivery company, you’re loosing a great amount of customers like this.
12 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hi Alex,
Thank you for sharing your feedback. We sincerely apologise that your first order with us did not go as planned. We pride ourselves on our delivery standards, but unfortunately, a technical issue with our delivery equipment caused an unavoidable delay.
We also want to look into the product specification concerns you raised immediately. A member of our team will be contacting you directly to resolve this. We value your business and are committed to making this right.
Sincerely,
The Stonemart Team
Great price, quick delivery
Great price, lovely product, clear communication and quick delivery! Would recommend 👌
12 januari 2026
Antwoord van Stonewise (Formerly The Stonemart)
Hello,
Thank you for the fantastic feedback!
We are very pleased that you enjoyed a smooth experience with us, from ordering to delivery. We appreciate your support and look forward to working with you again in the future.
Sincerely,
The Stonemart Team
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