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Stonewise (Formerly The Stonemart) Reviews 

264
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Superb from start to finish. The product, Raj green sandstone was the best price available, even with a split crate. I was a little worried by some of the low reviews that seemed to relate to damage d... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great communication, Price and timely delivery. Kerbside delivery though was a bit of a problem as only option offered and really no flexibility about getting it onto the driveway, it was simply l... Toon meer

Beoordeeld met 5 van de 5 sterren

Great choice of porcelain tiles and also better value than lot of their competitors. I had shopped around online looking for the right tiles at the right price and decided on Stonewise. No complain... Toon meer

Beoordeeld met 4 van de 5 sterren

Great product very good value only small problem was delivery I have a huge driveway but only offer kerb side delivery can be a problem apart from this very pleased thank you

Bedrijfsgegevens

  1. Hoveniersbenodigdheden winkel
  2. Bestratingmaterialen leverancier
  3. Natuursteenleverancier

Over Stonewise (Formerly The Stonemart)

Geschreven door het bedrijf

About Stonewise

Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.

What Stonewise Offers

The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.

Why Choose Stonewise

Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.

Build beautifully. Build wisely.

📞 0330 175 5295

📧support@stonewise.uk

🌐 www.stonewise.uk VISIT WEBSITE CONTACT US

Contactgegevens

Promotion box for Stonewise (Formerly The Stonemart)

Clearance! Save NOW on stunning stone!

Limited-time savings on paving, patios and more! Shop now and save!

4,1

Goed

TrustScore 4 uit 5

264 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(264)

161 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Fast delivery and super customer service

Fast delivery and super customer service

5 augustus 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Tony,

Thank you for the great 5-star review! We are delighted to hear that you experienced fast delivery and the super customer service with us. We truly appreciate your support and hope to serve you again soon!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Simple ordering process and prompt…

Simple ordering process and prompt delivery.

29 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Graham,

Thank you so much for the 5-star review! We are delighted to hear that you enjoyed a smooth ordering process and prompt delivery.

Thank you for choosing Stonewise, and we hope you love your new paving!

Sincerely,
Stonewise Team

Beoordeeld met 1 van de 5 sterren

First time using stonewise for my order…

First time using stonewise for my order of silver grey granite paving. On ordering I opted for a Tuesday delivery. I was contacted asking if it was OK to make the delivery on the Wednesday, that was fine as I still had some prep work to do. The delivery turned up but the driver was unable to unload the crate due to his pallet truck was not able to get underneath. I was told it would come back out on Thursday on a pallet. This didn't happen and I was told it would be first drop Monday morning, again this didn't happen and I was told they couldn't do anything until Tuesday. The delivery came out on Tuesday only for the crate to have smashed the pallet in transit and had fallen over. I needed to help the driver to get his pallet truck underneath and when it was unloaded it needed chocking with bricks to stop it falling over. Very dangerous when taking out the individual slabs. The paving itself looks very nice. I have signed up for a trade account but from this experience I don't think I will be using it.

11 augustus 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Dear Marcus,

Thank you for sharing your feedback. We are glad to hear you are pleased with the silver grey granite paving itself, but we are genuinely sorry for the delivery delays and the adverse situation you faced on site.

When heavy stone pallets suffer transit damage or pallet collapses, the freight network has to depend on the depot to assess if it can be safely re-palletised (slaved) for delivery. Because the transporter is constantly evaluating whether a safe delivery is still possible, the updates they get from the depot and further provide us can shift unexpectedly - which unfortunately led to the changing delivery days you experienced.

That said, we know how critical reliable timelines and site safety are for a trade professional, and we are very grateful for your help with the driver.

We want to assure you that this is far from our standard service level, and our trade team will reach out to you directly to discuss and see how we can regain your confidence for future projects.

Sincerely,
Stonewise Team

Beoordeeld met 4 van de 5 sterren

it was an easy pick and order process

it was an easy pick and order process. Prior to and after delivery there was easy communications. The private delivery driver was a kittle grumpy, but the delivery went okay. The tiles( some) were 5 mm out of sizes, which was a little bit problematic to fit. but it turned out okay in the end.

28 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Ian,

Thank you for your 4-star review! It is great to know that you found the ordering process easy and our communication helpful throughout.

Thank you also for highlighting the feedback regarding the delivery driver and the size tolerances. While natural materials can sometimes feature minor size variations, we know this requires extra care during laying, and we appreciate your patience in working through it.

We will share your feedback with our transport partners to ensure better driver courtesy in the future. We hope you love the final look of your paving!

Sincerely,
Stonewise Team

Beoordeeld met 4 van de 5 sterren

Slabs

Slabs , hand balled onto pallet , 2slabs had damage , but I had a few spare . You pay a handling fee , think the guys should have noticed the damage . But apart from that good service . Cheers

28 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello,

Thank you for sharing your feedback and for the 4-star review! We are glad to hear that you had a good experience overall.

Our warehouse team carefully inspects and packs every order, so any damage sometimes occurs due to movement during transit. While we are pleased you had enough spares to complete the job, we always encourage customers to report transit damage to us via email or WhatsApp with a few photos and your order number so our team can process a claim for you.

Thank you again for your custom and understanding.

Sincerely,
Stonewise Team

Beoordeeld met 2 van de 5 sterren

You have replace slabs my builder only…

You have replace slabs my builder only found 7 that he could use. So we have 22 on one pallet first lot.And the second lot all have white on them again. They are no good to me like this. So please arrange for someone to pick up from my driveway. TWO PALLETS THAT can not use to finish off. Sorry l have not been in touch before l have had surgery for cancer now home. Carolyn.

22 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Carolyn,

Thank you for reaching out. Most importantly, everyone on our team wishes you all the best with your health and recovery following your surgery.

We understand how frustrating this experience has been for you, and we sincerely apologise for the inconvenience. As our team is currently in direct contact with you, we are committed to working together to find a suitable resolution for you.

Wishing you a speedy recovery.

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Great service from this company

Great service from this company. The flags are lovely

10 augustus 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Janet,

Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you experienced great service and that you love your new flags.

We hope you enjoy the finished look of your project!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Quick delivery and great after care

Delivery was quick and well communicated but a lot of the slabs arrived chipped or broken. Stonewise customer service is second to none. Called to discuss the slabs and the query was dealt with efficiently. Highly recommend ordering from stonewise as there follow up care is excellent. Thank you

29 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Louise,

Thank you so much for taking the time to leave such a fantastic 5-star review!

While we are always sorry to hear when transit damage occurs, we are thrilled that our team could resolve everything quickly and smoothly for you. Providing top-tier support from start to finish is our priority, and hearing that our customer service is "second to none" truly makes our day.

Thank you for recommending Stonewise, and we hope you enjoy your completed project!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Fantastic company

Excellent company found what I was looking for at a great price. They kept in touch through all the delivery process, by phone, email & sent links to track the progress. Have recomended them to family & friends & the company who are going to lay the slabs i ordered.

30 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Marty,

Thank you so much for taking the time to share such a glowing 5-star review!

We are delighted to hear that you had such a positive experience with us from start to finish. Recommending us to your friends, family, and contractors is the highest compliment we could receive!

Thank you for choosing Stonewise, and we hope you love the finished look once your slabs are laid!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Great customer service from beginning…

Great customer service from beginning to end and very pleased with the cobbled stone, would definitely recommend.

30 juli 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Darren,

Thank you so much for taking the time to share your review!

We are thrilled to hear that you had a great experience with us from start to finish and that you're so pleased with the product. Your recommendation means the world to our team. Enjoy your new patio, and we look forward to serving you again in the future!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Items arrived when expected and there good communication before hand, would definitely use again

24 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Gareth,

Thank you for the fantastic 5-star review!

We are thrilled that your items arrived on schedule and that our team kept you well-informed throughout the process. Thanks for choosing Stonewise - we look forward to working with you again in the future!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

How it should be...

How it should be...
* you find the stone you want and at the right price
* you order and get Immediate confirmation
* you get updates on delivery date
* they stick to that date
* the driver updates you as to the time of delivery
* the driver is helpful and practical as to how far he would take the delivery considering the limitations of a pallet truck
* time given to check over the goods

All in all, a pleasant experience buying from Stonewise.

M&M

21 juli 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Matthew,

Wow, thank you for this fantastic 5-star review!

You have beautifully summarised everything we strive for on every order - clear updates, competitive pricing, and helpful, practical delivery service. It’s great to hear we delivered a seamless experience from start to finish.

Thank you for choosing Stonewise and enjoy your new stone!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service and would…

Excellent customer service and would highly recommend. Excellent communication, prompt and polite.

27 juli 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Carylann,

Thank you for the wonderful feedback!

We are delighted to know our team was prompt, polite, and helpful throughout your order. Thank you for choosing Stonewise and for recommending us to others!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Kept us updated on every step from…

Kept us updated on every step from despatch to delivery which was on time. I was unsure if to use this company but glad i did

20 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Jason,

Thank you for sharing your experience! Keeping our customers informed every step of the way is super important to us, and we are so glad we could earn your trust. Enjoy your project, and thanks again for choosing Stonewise!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Great service from order to delivery

Great service from order to delivery. All round reliable

14 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Julian,

Thank you for the 5-star review! We are delighted to hear that you experienced reliable, seamless service from the moment you placed your order through to delivery. We truly appreciate your business and hope you enjoy your new paving!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Good price and communication

Delivery service

14 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Jeff,

Thank you for the 5-star review! We are delighted to hear that you were happy with our prices, communication, and delivery service. We appreciate your support and look forward to helping you again on your next project!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Great customer service.

Unfortunately the delivery company damaged my order, so was no fault of stonewise, however the customer service at stonewise was excellent in resolving the matter. They had the replacement slabs replaced the next day.

21 juli 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Spence,

Thank you so much for taking the time to leave us a 5-star review! While transit damage is always frustrating, we’re glad our team could act quickly and get your replacement slabs delivered the very next day. Our customers are always our top priority, and we pride ourselves on delivering reliable support every step of the way.

We really appreciate your feedback and your understanding!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Granite Tiles - Silver Grey

The tiles I ordered are great and minimal damage, I was able to use all of them.

16 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hello Miss Pindoria,

Thank you so much for the 5-star review! We are thrilled to hear that you love your Silver Grey Granite tiles and had a great experience with your order. We really appreciate your feedback and hope you enjoy your finished project!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Very pleased with the black limestone…

Very pleased with the black limestone we ordered. Good communications with the company throughout.
Great product at a reasonable price.

28 juli 2026
Review zonder uitnodiging
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Lynnette,

Thanks for taking the time to leave us a fantastic review! Great quality at a fair price with clear and transparent communication is always our goal, so we are glad to hear we hit the mark. Thanks for choosing us!

Sincerely,
Stonewise Team

Beoordeeld met 5 van de 5 sterren

Great company

Great company.
I needed replacement tiles as my builder had broken a few. They organised a new lot to be picked up from their warehouse. Very kind and very professional.

10 juli 2026
Logo Stonewise (Formerly The Stonemart)

Antwoord van Stonewise (Formerly The Stonemart)

Hi Dr. Ankur,

Thank you so much for the 5-star review! We're so glad we could help you out with the replacement tiles and get everything sorted quickly for your project. We really appreciate your kind words and look forward to working with you again!

Sincerely,
Stonewise Team

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