I was initially going to complain about the packaging because I thought the packing peanuts were pure plastic. However, reading my order confirmation email, I realised that they actually use biodegrad... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I found rebel plants by doing a Google search a few wks back as i wanted a particular cactus. So I looked & loved what I saw. I only bought 1 that time but I needn't of panicked as I received my order... Toon meer
Bedrijf heeft geantwoord
A beautiful, unusual pot. It was received very quickly, packaged well, in exactly the right sized box and no extraneous packaging. I would definitely use this company again.
Bedrijf heeft geantwoord
Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.
Contactgegevens
Wimbledon, SW19 3TL, London, Verenigd Koninkrijk
- info@rebelplants.co.uk
- rebelplants.co.uk
4,7
Uitstekend
302 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service . Fast delivery and very well supported. Plant was in excellent condition . Very good shop
18 juni 2024
Antwoord van Rebel Plants
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Your feedback motivates us to continue providing the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support!
Best regards,
Rebel Plants
It was a gift for my daughter she said…
It was a gift for my daughter she said it was a beautiful plant and was very pleased with it
10 juni 2024
Antwoord van Rebel Plants
We are delighted to receive your 5-star review! It means a lot to us that you are happy with your experience at Rebel Plants. Your kind words inspire us to keep providing high-quality products and exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!
Warm regards,
izzy
Plants arrived really healthy and super…
Plants arrived really healthy and super well packaged. Great plants, great experience
13 juni 2024
Antwoord van Rebel Plants
Hi Bev,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're pleased with your purchase and our service. Your feedback is incredibly valuable and motivates us to continue delivering the best for our customers.
If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!
Best regards,
Izzy
Rebel Plants
Arrived promptly
Arrived promptly, so beautifully & securely packed that the 2 potted orchids inside survived the delivery INTACT!!!!!. Hat off to your team. Many thanks.
10 juni 2024
Antwoord van Rebel Plants
We are delighted to receive your 5-star review! It means a lot to us that you are happy with your experience at Rebel Plants. Your kind words inspire us to keep providing high-quality products and exceptional service.
If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again soon!
Warm regards,
Rebel Plants
Brilliant
Brilliant. My orchid arrived in perfect condition. Quick delivery and very well packaged.
28 mei 2024
Antwoord van Rebel Plants
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Rebel Plants
Antwoord van Rebel Plants
We are absolutely delighted to read your 5-star review! Your positive feedback means the world to us, and we're thrilled to hear that you are pleased with your experience at Rebel Plants. Your satisfaction is our top priority, and your kind words motivate us to keep providing the best service possible.
Amazing quality plants.Beautiful plants in perfect condition
Beautiful plants in perfect condition. Arrived on time and really well packaged. The fragrant orchid I purchased was just like in the picture and the scent is amazing. A good selection of pots too, to go with your plants. Will definitely order from them again.
23 mei 2024
Antwoord van Rebel Plants
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Rebel Plants
Antwoord van Rebel Plants
Hi,
Thank you for your 5-star review! We're delighted to hear you're happy with your purchase. Your support means a lot to us.
Best regards,
Rebel Plants
Perfect
Perfect. Monkey monstera good size, well packaged and looks stunning with its big brother cheese.
Delivery was fast and efficient.
7 mei 2024
Antwoord van Rebel Plants
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Rebel Plants
Antwoord van Rebel Plants
Hi,
Thank you for your 5-star review! We're delighted to hear you're happy with your purchase. Your support means a lot to us.
Best regards,
Rebel Plants
Antwoord van Rebel Plants
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are happy with your purchase from Rebel Plants. Your feedback means a lot to us and helps us to keep improving our products and services.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Rebel Plants
The plant arrived very quickly and was…
The plant arrived very quickly and was well packaged. The plant is in excellent condition and seems to be settled in it's new home.
12 maart 2024
Antwoord van Rebel Plants
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our lovely plants.
Rebel Plants
izzy
Nice products and good communication…
Nice products and good communication from the seller to resolve any issues.
26 februari 2024
Review zonder uitnodiging
Antwoord van Rebel Plants
We're especially glad you were happy with our service. Can't wait to see you again.
Rebel Plants
izzy
Amazing
Amazing company! The most beautiful plant and it was wrapped and packaged so securely and well. Delivery was quick.
4 maart 2024
Antwoord van Rebel Plants
Thank you so much for your 5-star review! We're thrilled to hear you enjoyed your experience with our plants. We appreciate you taking the time to share your positive feedback - it means a lot to our team! We're especially glad you were happy with how healthy and well-packed your new plant arrived.
We hope to see you again soon when you're looking to add to your plant collection!
Rebel Plants
izzy
Antwoord van Rebel Plants
Thank you so much for your 5-star review.
Beautifully packaged and arrived on…
Beautifully packaged and arrived on time! Looks stunning
4 maart 2024
Antwoord van Rebel Plants
Thank you so much for your 5-star review
Antwoord van Rebel Plants
Thank you so much for your 5-star review
Awesome as ever!
Awesome as ever:D really pleased with my plants very well packed. My go to place for plants and pots from now on. thanks
6 februari 2024
Antwoord van Rebel Plants
Hello,
Thank you for your genuine and dependable feedback. We greatly appreciate your 5-star review. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do for you. We look forward to serving you again in the future!
Rebel Plants
izzy
I was disappointed
I was disappointed, my Philodendron melanochrysum was of good size but missing the two bigger leaves and the growth tip was damaged, not sure the emerging leave will survive. The plant was not properly packaged. My Philodendron verrucosum was too small and soft, probably growing on a tub or glass house and not properly harden off. The leaves are all floppy and struggling to survive. I probably wont buy again from here.
UPDATE: I never asked for any plant guarantee or made any complaint to the vendor, as they seem to suggest. I just wanted to share my honest review on my disappointment with the quality of the plants and packaging because this may affect others.
8 februari 2024
Antwoord van Rebel Plants
Dear Mr Silva,
Upon reviewing the photos you provided, it seems that you have repotted the plants and changed their soil.
However, it's important to note that besides providing photos of the box and packaging when you receive the plants, keeping the plants in their original pots and documenting them as proof is crucial like all other sellers ask. If you change the soil and pots of the plants immediately upon receiving them, these plants fall outside of our guarantee. I'd like to inform you that without seeing a picture of how you received the products and the damaged box package, we cannot evaluate them within the scope of our guarantee.
Regrettably, altering the pots and soil without prior consultation with us voids the product's warranty.
We advise against immediately transferring the plants to different pots and soil upon purchase. Unfortunately, we do not recommend repotting a small plant from a 6cm pot into a larger 9 or 10cm pot. We could have provided recommendations for the appropriate soil as well when it is time for repotting.
We stand behind our guarantee and take full responsibility for any damage that may occur during transit to our plants. Thank you for adhering to the terms.
Regards
Izzy
Dear Mr Silva,
We're sorry to learn that your experience with us hasn't met your expectations, especially when compared to the positive experiences of our other customers. We truly wish you had reached out to us before leaving your review. Our team is always here to assist and ensure our customers' satisfaction.
Please don't hesitate to reach out to us so we can make things right and restore your confidence in our service. I'm pleased to inform you that one of our colleagues has already reached out to you regarding your recent experience. Please take a moment to review the email from our colleague.
Thank you for bringing this to our attention. We appreciate the opportunity to improve and hope to have the chance to turn your experience around.
Warm regards,
Rebel Plants
izzy
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.