We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I was charged 80$ despite trying to cancel my membership several times. This is shocking that a company can scam you like this. Every time i reach out to customer support its a robot that cant locate... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I used a Recharge City kiosk for what I understood to be a one-time portable phone charger rental, paying an initial fee of $10.88. However, it was not made clear during the transaction process th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

If you're in the city a lot the subscription is worth it imo but I always cancel mine before traveling and then sign up again when I get back.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

i have been using Recharge.city for the past six mounths while traveling across Europe and Asia, and it has completely changed how i stay connected. The process is incredibly simple: installation inst... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huishoudelijke apparaat verhuurder

Geschreven door het bedrijf

We are the provider of device-charging services intended to encourage the economy, where goods are shared instead of compulsively bought and abandoned. The company's power bank rental service offers freedom and convenience for people as they can charge their phones anywhere, anytime without having to leave their device behind or worry about cables.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

96 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 70% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

3,4

Alle reviews

(96)

28 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great concept

Great concept and execution. I’m constantly jumping between meetings in the city and relying on my phone for emails and maps. With this subscription, I just grab a battery, charge on the go, and return it at another location. Works perfectly every time.

3 juni 2026
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

Thanks so much for the awesome feedback! That’s exactly how it’s meant to work. If you ever need help, in‑app support’s here. See you around the city!

Beoordeeld met 1 van de 5 sterren

Purchased at a charging station once

Purchased at a charging station once, charged me for 7 months after without any sort of notice

10 juli 2025
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

Hi Sophia, we're sorry — we understand the frustration of seeing charges you weren't expecting. Our subscription starts at sign-up and renews automatically each month until it's cancelled in your account. We hear you that this wasn't clear enough up front, and we're making the billing terms and renewals much more visible so no one is caught off guard.

Beoordeeld met 1 van de 5 sterren

SCAMMERS

This company is a total rip-off, I wish I could give zero stars. I signed up through their app, but the whole thing is a nightmare from start to finish. No reply from customer service.

16 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Borderline fraudulent service

This is a borderline fraudulent service that, through a really shitty and deliberately misleaning app UX, will charge your credit card ($15-20 to charge a phone...insane) without you explicitly consenting to paying for the service. This company must sit somewhere in the grey zone between a fraudulent business and a legitimate company. I hope this company dies an expensive death

23 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If I could give this zero stars I…

If I could give this zero stars I would. I was in New York using their rechargers. When I went to return, I followed their app. It brought me to a FUZe station. I had to catch my train so I left my recharger there. I figured that since the app brought me there, it would be OK. However, this company continues to charge me although I have written several emails to them. They just ignore my emails most of the time. I will never ever use their rechargers again.

22 februari 2025
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

We’re sorry to hear about your experience. However, Recharge chargers can only be returned to official Recharge stations shown in the app. FUZe stations are a different service with different hardware, and unfortunately chargers from one company cannot be returned through another company’s station.

The app clearly shows the return location and station branding, and there is also an option to mark a charger as lost directly in the app if you’re unable to return it in time.

We understand rushing to catch a train can be stressful, but leaving the charger at a third-party station does not complete the rental, which is why charges continued. We’re also sorry if our support responses felt delayed — that’s not the experience we want customers to have.

Beoordeeld met 1 van de 5 sterren

wont let you cancel your subscription

got a new phone. it is now impossible to cancel my subscription—i contacted customer support and received no response. every month i have to run a chargeback. scam company.

16 december 2025
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

We’re sorry to hear about your frustration. However, simply getting a new phone would not prevent access to your account, since login is tied to your phone number — not the physical device itself. As long as the same number is active, you can sign back in at any time.

Subscriptions can also be canceled directly in the app and will remain active until the end of the paid billing period after cancellation.

We also take support concerns seriously, and our team does respond to account access issues. We’d be happy to help resolve this properly instead of having you go through repeated chargebacks.

Beoordeeld met 5 van de 5 sterren

Super Easy Passive Income

Super Easy Passive Income! I love that I’m making extra money just by having these chargers in my café. It didn’t cost me a thing to set up, and now they’re bringing in new customers who grab a charger and stay for coffee! As a GM, I really like the whole idea behind Recharge City — plus, their team is super friendly and easy to work with.

4 november 2025
Review zonder uitnodiging

Trustpilot beoordeelt deze review in overeenstemming met ons rapportageproces.

Beoordeeld met 1 van de 5 sterren

I was cold-called with promises of…

I was cold-called with promises of passive income and a quick return on investment. After paying $14500 for what they called a "franchise," I received nothing but empty promises. The app and station map are completely fake, and there is no real office. They stopped responding to all emails and requests for a refund the second my payment cleared. This company is a sophisticated scam designed to look legitimate. Do not waste your money

15 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m the GM at 5 Bars in NYC

I’m the General Manager at 5 Bars in NYC, and after trying several different brands of portable charging stations, I can confidently say that Recharge City is the best option for us. We had bad experiences with other competitors — many customers complained about being charged $50 in a single day after using their app.

With Recharge City, it’s completely different. Their system allows customers to keep the battery for up to two weeks without unexpected charges, that’s way better

For a business, it’s also a great marketing tool — we can add our menu, promote happy hour offers, and reach more people by the visibility this machine provides. It’s been a win-win for both us and our customers.

17 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Recharge.city promised prime NYC spots…

Recharge.city promised prime NYC spots and "guaranteed returns" for my portable chargers. I paid upfront - zero stations installed, zero communication since. Their app shows fake locations, support ghosts you, and my money’s gone. A total scam. Avoid and report them to the FTC and your bank ASAP.

11 december 2024
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

Hello. Our company officially operates a network of more than 1,000 stations in NYC. We operate strictly within the framework of the law. Accusations of fraud without supporting facts constitute defamation. Please provide your name and phone number so we can investigate the matter. Otherwise, this review will be reported to the Trustpilot moderation team for removal due to the spread of false information

Beoordeeld met 1 van de 5 sterren

Scam

They are basically tele scammers. Surprise to see the number of positive reviews here. I bet no one have made any money with these charging machines. Pity that this company is allowed to operate in our country.

23 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I want to warn everyone about…

I want to warn everyone about Recharge.city. Last year, they cold-called me out of nowhere and pressured me into investing as a franchisee for their phone-charging stations. They promised "passive income" and a full return on my investment in just a few months. To convince me, they showed me an app with thousands of stations across the U.S., especially in New York, and said they’d secure prime Manhattan locations for me.

I paid them $16,500 for equipment and location services, provided my ID, and signed contracts. Over a year later, I haven’t received a single penny. When I did my own research, I discovered the app’s map was completely fake – none of those stations actually exist. They lied to get my money.

I’m now fighting to get my money back through a chargeback, but this company is dishonest. They ignored all my calls and emails once they had my cash.

DO NOT TRUST THEM. Their business model is a sham, their app is fake, and they’ll disappear with your money. If they call you, hang up. Report them to the FTC and your bank immediately if you’ve been targeted.

Update: I’ve reported them to the FTC, my state attorney general, and the BBB. Stay far away!

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company scammed me out of $7000…

This company ripped me out of $7000 promising a steady income and ROI in a few months. I tried to contact them afterwards and even visited the address which is mentioned on their website, but it turned out that no such company exists there. Upon doing my own research, the company turned out to be a fassad which only exists on papers.

20 maart 2025
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

Hello, Maxim!

We are flagging this review under Defamation / Harmful or Illegal Content
on grounds that have not been previously assessed.

This is not a repeat of prior defamation flags. We are presenting a
distinct and new violation:

1. FALSE ACCUSATION OF PLATFORM MANIPULATION (ASTROTURFING):
The reviewer states: "it is rather hilarious for me to see the fake
positive reviews which this company has left."

This is not an opinion — it is a specific, verifiable factual claim
that our company has published fake reviews on Trustpilot. This
directly accuses us of violating FTC Consumer Reviews Rules (16 CFR
Part 465, effective October 2024), which prohibit businesses from
creating fake reviews. Accusing a registered US business of an active
federal regulatory violation without any evidence is defamation per se
under US law, and causes direct, measurable financial harm.

2. REVIEW RECYCLING IN VIOLATION OF TRUSTPILOT'S OWN POLICIES:
As confirmed by your Content Integrity Team (Ticket #02697822,
March 31, 2025), a previous review by this same user — Maxim Changezi
— was permanently removed for containing defamatory content. On the
exact same day, the user republished a new version of the same review,
retaining the same unverified financial claim ("scammed me of $7,000")
while slightly rewording the text to bypass automated filters.

Per Trustpilot's Action We Take Policy (March 2026), reviews "written
with the intention of manipulating a business's TrustScore rather than
sharing a genuine experience" are prohibited. Republishing a previously
banned defamatory review constitutes exactly this.

We request that a human compliance specialist — not the automated
defamation tool — reviews both points above, cross-references
Ticket #02697822, and permanently removes this content.

Beoordeeld met 1 van de 5 sterren

I'm wonder who is writing these…

I'm wonder who is writing these positive review for Recharge.city when they don't exist at all. My experience was a complete scam. They convinced me to invest $16,000 in their "franchise business," showing me a fake app with hundreds of charging stations across the U.S. Once they got my money, they disappeared.

The app was fake, the business was fake, and they’re a foreign-based scam operation. These glowing reviews are either fake or written by their own employees. Do not trust Recharge.city – they’re fraudsters. Save yourself the trouble and avoid them at all costs.

22 april 2024
Logo Recharge.city

Antwoord van Recharge.city

Hello.

Our company legally operates a verified physical infrastructure of active public utility charging stations across major locations. Following an official compliance audit of our financial and contract records, we have found absolutely zero transactions, wire transfers, or B2B franchise agreements associated with the name 'John Roger' or your specified country location (DE). Accusations of criminal activity without any factual basis constitute defamation. This matter has been officially forwarded to the Trustpilot Legal and Compliance Team for full review and removal due to coordinated fraudulent misrepresentation.

Beoordeeld met 1 van de 5 sterren

Help me to get my money back

Lost around $5000 which I invested in two charging machines. As they promised I'm supposed to make my return and profit by this time which I didn't get a dime on it. And nobody interested to use it says the power banks may take out their data. SCAM!!

4 december 2024
Review zonder uitnodiging
Logo Recharge.city

Antwoord van Recharge.city

Hello Randy.

Your review explicitly confirms that you received your two charging machines and that they are fully operational. Our company strictly fulfills its hardware delivery contracts. The fact that customers at your specific venues are hesitant due to outdated consumer myths about power banks ('data theft') is a local operational factor, not a fault of the supplier.
All Recharge.city hardware is fully certified, secure, and complies with US safety standards. Labeling a business a 'scam' over standard entrepreneurial risks and local foot traffic issues constitutes defamation.

This case has been escalated to the Trustpilot Compliance Team for permanent removal

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer