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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Outstanding! We had a new horse arrive on Thursday, we did some shopping before he came, because of the May bank holiday we were expecting delays in delivery. ETA was the 11th but our order was com... Toon meer

Beoordeeld met 5 van de 5 sterren

BRILLIANT CUSTOMER SERVICE! Annabel was incredibly helpful on a Saturday over the phone with a last minute 21st birthday gift for my daughter. Informative and patient. Will definitely be buying from h... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a fantastic hat fitting today with Chloe. Her knowledge, professionalism and customer service was outstanding. She took on board my wants/needs/budget and gave me lots of time to try on differen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I couldn't be happier with Redpost Equestrian customer service. They were fantastic to deal with. I contacted them via the chat and told them that my order was urgent as I had an injured horse. My ord... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Paardrijwinkel

Geschreven door het bedrijf

Family-run & Independent Redpost Equestrian has been family-run since 1992. Offering horse riding clothes and apparel including Riding Boots, Jackets & Coats, Competition Jackets, Horse Rugs and many more products online & in-store. At Redpost Equestrian, they believe that equestrianism is not just a sport or activity, it is a lifestyle! As one of the leading stockists of horse riding clothes and equipment online they provide products that not only help you enjoy the lifestyle but can also help find success in competitions. They do this by offering you the highest quality products and most fashionable country clothing, horse riding clothes, and horse wear at affordable prices. These products are chosen by horse people for horse people. Their flagship store near Totnes in South Devon was established in 1992 where it began selling horse feed. The business has grown year on year to become a leading equestrian retailer and a favourite tack shop destination in the South West. If you have any questions or need some advice always feel free to get in contact with them and their helpful customer service team and product specialists will help out with everything from an order, to advice on tack and equipment.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

478 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 1 van de 5 sterren

J'ai commandé des bottes dzns cette…

J'ai commandé des bottes dzns cette boutique depuis la France aucune indication concernant les droits de douane ne m'a été donné. Le transporteur m'averti de leur montant ( 1/3 du prix de vente) je refuse le colis repart et cette boutique retranche a mon remboursement et les frais de ports et les frais de douane, je déconseille vivement depuis la France.

17 december 2025
Review zonder uitnodiging
Logo Redpost Equestrian

Antwoord van Redpost Equestrian

Hi,
I am sorry to hear you are unhappy with the process of paying customs duties on your parcel to France. We do not hide this and clearly state on our delivery page that for international orders (outside the UK) the customer is responsible for paying any duties & customs charges.

Changes affecting the import/export of items between the UK/EU have been in affect since the United Kingdom left the EU.

We do also include information on the delivery page and informed you via email when you contacted us during transit of your order that costs will be deducted from your refund if you refuse the item on delivery as we still have to pay shipping costs to you, back to us and the duties.

We are working with our developers to incorporate duties in to our checkout so that these are paid during checkout rather than during shipping of the order. At such a time we will update the information on our delivery page. This change to our website is due at the beginning of 2026.

We value your feedback and will continue to do our best to improve our processes to best serve our customers.

Beoordeeld met 1 van de 5 sterren

SCAMMERS

UPDATE: I see the corporate gaslighting is still strong. Because I, too, compared it with the other company and it was the same price but without the shady double-handed dealings. I would have know immediately upfront the total costs and not been held accountable for the fact you don’t know how to properly calculate shipping costs and funny how this time I get hit with $130 in duties but my mom didn’t get charged less than two months ago so don’t blame this on US tariffs. You can’t figure out basic shipping and send oversized packaging and the customer gets screwed.

DIRTY DEALINGS!!!! Never ever again with this company. I’ll pay the same price (I. The end) or, at this point I’d even pay more with le meuix just to avoid ever dealing with this disgusting company again. Shame on you!

SCAMMERS! They sneak attack you with additional shipping because their website doesn’t properly calculate it at checkout and then you get hammered with duty fees that DHL prepays without telling you and then holds your package hostage until you pay up and if you try to return they nail you for additional duties and return fees. It would have been cheaper if I placed two separate orders but these scammers are out to screw you! We used to order here all the time but never again! And I’m going to make sure all our horse community people on and offline know to avoid these people! Shop ONLY with le meiux. Even though they’re a little more money you wind up saving money AND HASSLE in the long run because you’re not dealing with sneak attack charges. Almost $300 in shipping and fees?!? Are you out of your minds!!!!

2 december 2025
Review zonder uitnodiging
Logo Redpost Equestrian

Antwoord van Redpost Equestrian

Hi Jude,

Thank you for your feedback and we are sorry to hear that you feel this way. 2025 has been a significant year of change for the USA which has seen the de minimis rule of $800 duty free imports removed, along with the introduction of additional tariffs by President Trump. This has come as a shock to many customers who are affected by these increased costs.

We would like to clarify that all shipping information including the estimated shipping cost and the possibility of import duties charged by your local customs authority was provided clearly before checkout, as well as again via email prior to dispatching your order, to which you responded (via email) and agreed that you were happy to proceed with the duties.

Any duties or fees requested by DHL or your country’s customs office are not set or controlled by us, they are the customs charges set out by your country (in this case the USA). This is also stated in our shipping policy.

We understand unexpected charges are frustrating, but they are external customs fees, not additional charges from our company. We were in touch with you prior to shipping your order and at any time you could have cancelled it, we have not intentionally deceived or scammed anyone.

Prior to leaving this review you have been in touch with us stating your dissatisfaction, but it seems our immediate response and gesture of goodwill was not satisfactory.

We really do appreciate your past business and are always available to help clarify any part of the ordering or shipping process. We are a team of real people with a passion for both horses and customer service. It is a real shame we could not satisfy your needs on this occasion.

Just as an additional note. We have compared your order placed with us (including the total shipping and duties paid) and you might be pleased to know it was still cheaper than ordering directly with LeMieux.

We have planned developments to our site in 2026 that will mean duties will be paid during the checkout, but until such time we will continue to communicate to our customers as effectively as we can. It has been a tricky year shipping the USA due to the various changes and we have tried to react as best we can.

Wishing you and your family a wonderful Christmas and a Happy New Year!

Beoordeeld met 5 van de 5 sterren

First Time Redpost Shopper

Not having shopped at Redpost before, after seeing Harry Meade’s instagram, I decided to take a look. I found some country boots too good an offer not to buy. All I can say is their online service was excellent; ordering was easy & my boots arrived very quickly. Perfect fit, thank you Redpost.

24 november 2025
Review zonder uitnodiging
Logo Redpost Equestrian

Antwoord van Redpost Equestrian

So pleased to hear this. Thank you for taking the time to leave a review!

Beoordeeld met 5 van de 5 sterren

Great service

Great service, 2nd time I have ordered from Redpostequestrian, both occasions very pleasant to deal with. Great price and delivery right on schedule. Thank you....

16 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Georgina was an absolute angel!

Georgina was an absolute angel! Helped with the fitting of a new velvet show hat, helped with a grackle noseband attachment and always happy to help, going above and beyond for everyone! Definitely recommend going! X

15 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Georgina H (and Helen from the office)…

Georgina H (and Helen from the office) helped me find the perfect pair of Deniro boots.
Georgina was lovely to deal with and really knowledgeable and helpful. She really was a little ray of sunshine. Thank you very much team red post

12 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer service

I would just like to express my gratitude towards Georgina for being really friendly and helpful with the purchase of my Ariat jacket she is definitely a valued member of staff I highly recommend everyone to use Redpost.

19 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Welcoming & warm

Everyone was so welcoming the minute we walked in & continued to be helpful throughout our stay.

Georgina H carried out the fit on my new riding hat. She was polite, friendly & very knowledgeable - thank you. She went above & beyond in fitting my silk to save me having to do it later & kept me informed at all times.

We will be back! 🙂

1 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Melody you absolutely saved my horse

Melody you absolutely saved my horse!
Your knowledge, kindness and understanding has really helped.
Thank you for getting to no both me and my horse on a personal journey, always remembering his name, always so super happy and welcoming! Your an asset to redpost x

2 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I came into the store on the 6th of…

I came into the store on the 6th of June and purchased a hat and a new bit for my horse. I was served by Michelle and Georgina. They were so so super helpful. Really good knowledge and nothing was too much trouble for them. I would recommend anyone that needs horse equipment or close to visit Red Post Catherine Hunt.

6 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great fitting experience

I had a fitting last weekend with Chloe to update all my kit. It was a great experience- I felt very sure that the best products had been picked and that they fitted correctly. Chloe spent time explaining various elements and ensuring I understood how to look after them. Chloe also supported me to experience what it was like to have my new air jacket inflated- that was fun!

5 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend

We had a great time at the shop today, we went to purchase boots and chaps for a 12 year old, thoroughly happy with the experience, Abbi was absolutely amazing! So knowledgeable and helpful. Couldn’t fault them at all, will definitely be back!

6 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Weston boots

Attended store on Sunday as I was after some nice short western boots.

I was served by Chloe Oxley who we thought was very professional, friendly and a very helpful member of your team. nothing was too much trouble. Chloe is definitely a great asset to have working at the store.

After trying a pair on Unfortunately you didn’t have my size but they were ordered in for me in good time and I collected them today. Again served by the same member of staff. Very happy with the new boots and couldn’t be happier with the service.

12 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

redpost visit

Went to redpost yesterday. Great range of stock. Was impressed. Served by Libby who was really friendly and helpful.

24 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Decided to visit the shop as we had a…

Decided to visit the shop as we had a list of items that we wished to buy but weren't quite sure which product would suit. We bought reins, fly rug, riding boots & a hat. Zoe & Georgina were super helpful & knowledgeable & we came away with exactly the right purchases for us & our horses! Definitely worth the visit .... & the coffee & cakes were absolutely delicious!

14 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service by a member of your team

Attended your store today to purchase a new Ariat cap for the summer and was served by a very polite, helpful and friendly member of your team Georgina H.
She was very helpful and nothing was too much to ask. She got us multiple hats to try until we chose the ones we wanted. She’s a good asset to your business and we look forward to shopping with you again.

Ryan

16 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Advice needed ask for melody

Have visited a few times over the last few weeks regarding feed. Melody has been so helpful in helping get my boy on the right track to getting back to weight. She is very knowledgeable and helpful and so so friendly. If anyone needs help with feed definitely go and ask for Melody and she will put you in the right direction.
She isn’t only helpful for feed advice but supplements and general horse care. She is one very helpful friendly lady.

14 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

I ordered from South Africa and unfortunately the wrong size arrived. Their customer service was awesome and super quick to send me a new pair without asking for the wrong ones back. Within days the right boots arrived. SOOOOO HAPPPY this level of service still exist. Thank you I will buy all my equestrian goods I cant get here from you now!

10 april 2025
Review zonder uitnodiging
Logo Redpost Equestrian

Antwoord van Redpost Equestrian

Hi Uta, thank you for your feedback we are pleased we could resolve this efficently for you. do let us know if we can assist with anything else at all.

Beoordeeld met 5 van de 5 sterren

Very fast delivery

Very fast delivery, item in excellent condition, good customer service.

10 april 2025
Review zonder uitnodiging
Logo Redpost Equestrian

Antwoord van Redpost Equestrian

Hi samantha, thank you for your feedback, we really appreciate this.

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