Outstanding! We had a new horse arrive on Thursday, we did some shopping before he came, because of the May bank holiday we were expecting delays in delivery. ETA was the 11th but our order was com... Toon meer
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Lees wat reviewers zeggen
BRILLIANT CUSTOMER SERVICE! Annabel was incredibly helpful on a Saturday over the phone with a last minute 21st birthday gift for my daughter. Informative and patient. Will definitely be buying from h... Toon meer
I had a fantastic hat fitting today with Chloe. Her knowledge, professionalism and customer service was outstanding. She took on board my wants/needs/budget and gave me lots of time to try on differen... Toon meer
Bedrijf heeft geantwoord
I couldn't be happier with Redpost Equestrian customer service. They were fantastic to deal with. I contacted them via the chat and told them that my order was urgent as I had an injured horse. My ord... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Family-run & Independent Redpost Equestrian has been family-run since 1992. Offering horse riding clothes and apparel including Riding Boots, Jackets & Coats, Competition Jackets, Horse Rugs and many more products online & in-store. At Redpost Equestrian, they believe that equestrianism is not just a sport or activity, it is a lifestyle! As one of the leading stockists of horse riding clothes and equipment online they provide products that not only help you enjoy the lifestyle but can also help find success in competitions. They do this by offering you the highest quality products and most fashionable country clothing, horse riding clothes, and horse wear at affordable prices. These products are chosen by horse people for horse people. Their flagship store near Totnes in South Devon was established in 1992 where it began selling horse feed. The business has grown year on year to become a leading equestrian retailer and a favourite tack shop destination in the South West. If you have any questions or need some advice always feel free to get in contact with them and their helpful customer service team and product specialists will help out with everything from an order, to advice on tack and equipment.
Contactgegevens
Lillisford Stud, Littlehempston, TQ9 6NG, Totnes, Verenigd Koninkrijk
- 01803812040
- info@redpostequestrian.co.uk
- redpostequestrian.co.uk
4,7
Uitstekend
478 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Really reliable good value and you can…
Really reliable good value and you can see what's in stock. Delivery was swift too
20 augustus 2024
Review zonder uitnodiging
Frais de ports vers la France très…
Frais de ports vers la France très onéreux majorés en plus d'une taxe à la réception. Cela a gâché ma commande.
Le produit réceptionné est néanmoins de bonne qualité mais l'emballage peu soigneux. Par chance mon produit n'était pas abimé à réception.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Dear Camille,
Thank you for taking your time to leave us a review, we appreciate the feedback as this is what helps us improve our service. We understand that international delivery costs can be quite high and we do pay a percentage of these shipping costs. Whilst we would prefer it lower, the cost of £12.95 to ship from the UK to France is as low as we can expect right now. I suspect it is the custom charges that you found expensive. Unfortunately, we are unable to control custom charges and they can vary greatly between different countries, we do state these are applicable on our delivery page. If you have any concerns regarding customs your government website should be able to help. Please note that you do have UK tax removed from your order at checkout which you then pay at your local rate when delivered.
We are sorry to hear that you were unhappy with the packaging of the parcel, we will make sure this is raised with our warehouse team, if you have any photos of the packing we would be very grateful to see these, we would kindly ask you email these over to info@redpostequestrian.co.uk for our team to take a further look in to your order.
I hope you have a great rest of your day.
The product I wanted at a price I was…
The product I wanted at a price I was happy to pay and dispatched really quickly. Thank you Redpost!
6 augustus 2024
Review zonder uitnodiging
First time I ordered at Redpost and I'm…
First time I ordered at Redpost and I'm definitely satisfied because of:
1) All-round quality of the item: fits well - looks great - is super comfy
2) Super speedy delivery to France
3) Super priced item compared to continental shops
4) Easy & quick online shopping via mobile phone
2 juli 2024
Review zonder uitnodiging
Amazing Website
Amazing - quick and professional and so helpful if you need to call them.
Really happy and will be using Redpost Equestrain again.
9 juli 2024
Review zonder uitnodiging
Excellent company
Excellent company , very quick delivery
Definitely recommend
1 juli 2024
Review zonder uitnodiging
The amount of times…
The amount of times you arrive instore and staff ignore you as a customer and their is a member of staff that will avoid to do any customer facing work as possible. No member of the team have a warm genuine smile on their faces. Despite spending upwards of £100 every 1-2weeks on feed and other items. Have Raised my Concerns with Sophie and even asked to speak to Louise Tuff to air these concerns with the MD, but was denied this opportunity. would like to try and find another supplier that can fit my needs. Thank your reply to my review but no contact name was left to be able to discuss my concerns with you ?
12 juli 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Really disappointed to hear this. It is at odds with everything we pride ourselves on. I am very surprised to hear that you have been denied the opportunity to discuss these concerns, this will be investigated, it would only be omission rather than intentional. We are a family run business and there should nearly always be someone available to discuss these kinds of complaints with. Please can you call the shop at your earliest opportunity to discuss this. Unfortunately from your Trustpilot username I am unable to get your contact details to reach out to you.
Couldn't reccomend more
Couldn't reccomend more. Ordered a pair of leather work gloves, and they were delivered within 4 days.
Great communication too.
Top marks!!!👌👌👌
19 juli 2024
Review zonder uitnodiging
I had difficulty with payment as I live…
I had difficulty with payment as I live in the Cayman Islands and it was not an option / upon emailing, this was fixed within 24 hrs. The process/service and products were all excellent.
Thank you so much
Kathy
27 juni 2024
Review zonder uitnodiging
Paid for next day
Paid for next day, but it wasn't dispatched for 5 days, so pointless.
One bucket handle ripped just taking one bucket out of the other.
Overall terrible experience.
18 juni 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Hi Rosie. Did the basket, checkout and order confirmation state that you had an item in your basket that was "In Warehouse"? This should clearly display how many days delay there would be and also when you are choosing your shipping options there will be an estimated date shown for when it is delivered. Next Day delivery at this point is referring to being sent on a Next Day service when the item is ready to despatch (and will have the estimated date of delivery).
Please could you check your order confirmation to see if it states the delay? If it does then this would have also been noted throughout the ordering process. If it doesn't then please accept our heartfelt apologies, our next day shipping is very important to us as we know as equestrians ourselves just how vital this service is. I look forward to hearing from you either way.
I hope you also raised this issue directly with us so we could assist you with it.
Fabulous as always
Fabulous as always , so nice to have actual staff to talk to, highly recommended.
8 juli 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Thank you for your feedback, customer services is at the heart of what we do at Redpost so we are very pleased to hear this. Thank you for shopping with us.
Redpost stocks everything needed
The shopping experience was, as always, very easy because of the friendliness and efficiency of the staff.
20 juni 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Hi Mary, Thank you for your review, we are pleased to har this and will pass the feedback on to our team.
Best Regards,
Redpost
Bought a Anatomical girth and after all…
Bought a Anatomical girth and after all my years riding it’s the best I’ve ever had
Easy to do up, super soft and horse moving amazing with it
Thanks Red Post
22 juni 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Hi Samantha, thank you for taking your time to leave us a review, we are pleased the product has been a success. Of course if we can help with anything else at all do let us know.
Been using Redpost for years
Been using Redpost for years , in all that time this is the first I’ve had to return an item. Reading the instructions and states don’t send anything back unless you’ve notified them, I did and they’ve referred me back to the initial page . Also you have to print your own returns and own label, which only covers a certain size of parcel and then they deduct you £4 from your refund to cover cost of label . Will be me off ordering again as sometimes items are just not what you thought they’d be like . I don’t have a printer
11 juni 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Hi Rhona,
Thank you so much for shopping with us over the years. We really value customers that have supported us during our journey.
It sounds like you have been caught with some conflicting information here so firstly, sorry about that. You don't need to contact us before returning an item. You can use the information on the returns page of our website to arrange your return fully. I am not sure where it might have said you need to contact us, but please if you do have time could you let me know as I would like to investigate.
I have checked with our customer service team and it looks like they let you know that the paperwork does not need printing if you do not have a printer and the label can be done with a QR code when you get to the post office.
By coincidence we have been looking at our returns process and will be making further changes to it over the coming weeks to make it more convenient and simpler to process. We hope you like the changes should you choose to order again from us.
Have a great rest of your day!
Great range of products
Great range of products. Quick and easy ordering. Fast delivery. Full marks Redpost Equestrian!
9 mei 2024
Review zonder uitnodiging
Antwoord van Redpost Equestrian
Hi there thank you for taking your time to review our site, this is really appreicated.
Redpost customer service
Redpost customer service, in particular Emily, was really helpful. Based in Ireland, shipping can be tricky but she did everything she could to try and solve an issue.
10 mei 2024
Review zonder uitnodiging
Great selection and prices
Shopped around to find the right bridle for my horse, Redpost were by far best for price! Smooth delivery and recipient very happy! Would definitely buy from again.
6 mei 2024
Review zonder uitnodiging
Great Customer service.
From start to finish ordering from Redpost was so easy and when I needed help with an order their customer service advisor was on hand to assist. Shout out to Sarah customer service advisor such a gem, thank you so much for your help.
2 mei 2024
Review zonder uitnodiging
Excellent service
Excellent price, excellent communication, speedy delivery and love the product.
7 mei 2024
Review zonder uitnodiging
Quick and efficient service
Quick and efficient service. Arrived safely on time thank you
15 mei 2024
Review zonder uitnodiging
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