Arch Red Sky has settled our claim as promised. I only took off one star because the claim process was confusing since the questions were tailored to travel insurance yet the claim was for ski pass in... Toon meer
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Lees wat reviewers zeggen
Great Company! We were absolutely amazed at the prompt response to our claim we submitted online - 48 hours (including the weekend) to get an approval. And only 5 business days to receive the paymen... Toon meer
Two items. You should be a bit more careful with your blanket email requests for comments on your service. The reason for having to interact with you is Marietta’s death. Your message lacks tha... Toon meer
The information needed to process my claim was clearly described and examples were given that would meet the criteria. And the insurer seemed to work well with my condo rental company, Brooks and Sho... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Arch Red Sky Travel Insurance
Geschreven door het bedrijf
- Trusted and Tested
- Arch Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Arch Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Arch Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contactgegevens
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, Verenigde Staten
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4,3
Uitstekend
433 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Can I give no stars
Can I give no stars? I booked a spring break trip to ski at Keystone Mountain in Keystone Colorado. We rented a condo through Summit County Mountain Retreats in the River Run village, as we would not have a car and we could walk to the gondola and restaurants in the mountain village. We did also purchase the travel insurance because spring skiing can easily be cancelled due to weather warming. This year, of course Keystone Mountain and many others closed early 04/05/26. They would be closing two days before we arrived on 04/07/26. So, we weigh our options and call places in the village to see if anything would still be open, all told me they would be closed the day after the mountain closes. So we decide to cancel and file the insurance claim...fast forward they deny my claim stating the resort was accessible. (WHAT?)
Mind you, we would have no car, the mountain is closed, the mountain village is closed, but yet I should still be able to go and enjoy my trip?! What the actual F are they thinking???? DO NOT WASTE YOUR MONEY!!!! And when I called to speak to a rep, they blamed the resort and stated they were the ones who told Red Sky it was open and accessible even though I provided proof of the resort closure.
2 april 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Jamie,
Thank you for reaching out. Your appeal is currently under review. We appreciate your patience during this process and we look forward to providing further assistance with this matter.
Regards,
The Arch Red Sky Team
I purchased insurance for a trip 2 days…
I purchased insurance for a trip 2 days after my 87 year old husband had a minor fall.
He went to see the doctor immediately and we asked the doctor if he thought my
husband would be able to do an in-state travel in 6 weeks from then.
The doctor said that would be fine.
We then purchased the trip as well as the trip insurance.
Two days before the trip my husband had some pain and we went back to the doctor.
At that time the doctor advised us that we cancel the trip.
I was denied reimbursement by Arch- filed an appeal and denied again.
We wouldn't have planned a trip if the doctor initially thought my husband couldn't travel!
The company has been terrible to deal with and I would never recommend Arch for travel insurance.
The insurance company's decision has created financial hardship for us.
29 april 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Jackie,
Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in your policy are insured. Unfortunately, your circumstance was not unforeseen and therefore not a covered event under the policy.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
Having dealt with insurance before we…
Having dealt with insurance before we were surprised at the short time it took to settle compensation. In past claims (other companies) it took months and many hoops to jump through. Good job, thanks, jon
27 april 2026
Antwoord van Arch Red Sky Insurance
Jon,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
My claim was answered promptly
My claim was answered promptly, and as soon as I sent in the required paperwork, the claim was accepted. Our check arrived within the number of days we were told it would take. Thank you!
16 april 2026
Antwoord van Arch Red Sky Insurance
Claudia,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Incredible service
I ended up in the hospital and my family could not enjoy our trip to Maui. Red sky went above and beyond expediting our trip insurance and following through with a complete refund. I would recommend red sky insurance to absolutely everyone. Thank you for taking care of us.
9 maart 2026
Antwoord van Arch Red Sky Insurance
Shirley,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Courteous representatives
Courteous representatives, answered all my quesions.
2 april 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Ellen,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
The company was very easy to work with
The company was very easy to work with. I was notified promptly after I filed my claim and was kept informed of the status of my claim.
24 januari 2026
Antwoord van Arch Red Sky Insurance
Linda,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I was pleasantly surprised
I was pleasantly surprised that I got my claim approved without having to jump though a bunch of hoops. My experience was positive!
18 maart 2026
Antwoord van Arch Red Sky Insurance
Mike,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I filed my claim and a check very…
I filed my claim and a check very quickly. They were very easy to work with
13 maart 2026
Antwoord van Arch Red Sky Insurance
Gary,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
We had insurance with them and our son…
We had insurance with them and our son died in a fire accident; they denied the claim because he had alcohol in his system. I think this is totally unacceptable as it should not matter what he had in his system. he died because of a faulty heater that shorted out but the fire was so bad they could not prove that.
11 maart 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Mitch,
Thank you for reaching out to us and we are very sorry for your loss.
Travel insurance policies may provide coverage for certain unexpected events, including death; however, specific exclusions may apply depending on the cause. In this case, one of the causes of death listed on the death certificate falls under an exclusion outlined in your policy, which unfortunately prevents coverage.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy.
If you have any further questions you can contact us at 866-889-7409.
Regards,
The Arch Red Sky Team
My claim was settled very quickly.
11 maart 2026
Antwoord van Arch Red Sky Insurance
Debra,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Professional communication .
Professional communication on point.
9 maart 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
Michael,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I received a full refund on my rental
I received a full refund on my rental. We were just 4 hours from our unit to start our week vacation, when we received a call that my dad pasted away unexpectedly. So glad I took the insurance!! After my claim was made, I received my refund in a timely manner. I would highly recommend taking the insurance.
6 maart 2026
Antwoord van Arch Red Sky Insurance
Debra,
Thank you for your review and we are very sorry for your loss. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Antwoord van Arch Red Sky Insurance
Ken,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Filing a claim was relatively easy and…
Filing a claim was relatively easy and straightforward. Company review and responses to claim were timely. Subsequent questions asking for more detailed medical information made me feel distrusted and that the only way I could have made a decision about the state of my health was to have had a medical professional shadowing me at all times. Impossible!
4 maart 2026
Antwoord van Arch Red Sky Insurance
Ken,
Thank you for reaching out to us.
As with any insurance claim, in order to adjudicate a claim in accordance with the terms of the policy, whether to approve or deny, our examiners require complete documentation supporting such claim. In reviewing the communications on your claim, when we originally received your Attending Physician Statement from the medical provider, there were details missing that we needed to follow up on. Once we received the response from the physician, we were able to approve your claim.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
Everyone was helpful and the issue was…
Everyone was helpful and the issue was taken care of promptly
6 februari 2026
Antwoord van Arch Red Sky Insurance
Rose,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Easy to work with/ answered all our…
Easy to work with/ answered all our questions/ very professional
19 januari 2026
Antwoord van Arch Red Sky Insurance
Jeff,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Cory was very professional and…
Cory was very professional and persisted on the call with me despite poor cell reception.
15 januari 2026
Review zonder uitnodiging
Antwoord van Arch Red Sky Insurance
William,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Service is prompt but the…
Service is prompt but the representative was not as friendly
12 januari 2026
Antwoord van Arch Red Sky Insurance
Hello,
Thank you for your review. We appreciate your feedback.
Regards,
The Arch Red Sky Team
Antwoord van Arch Red Sky Insurance
John,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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