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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Good customer service, but if you are in a hard water area really don’t try these. They left a dreadful white film on metallic surfaces which was hard to remove afterwards. Very disappointed. ☹️

Beoordeeld met 5 van de 5 sterren

I have tried out the re:gn fabric softener sheets (fresh linen scented) and am very pleased with them. I just use half a sheet at a time, tear that in half and add it it the SimplyEco laundry sheets (... Toon meer

Beoordeeld met 5 van de 5 sterren

Good prices and quick delivery. A UK company is a bonus too! I was a bit wary after reading about laundry sheets leaving residue but this has not been the case with the ReGn ones that I bought. I also... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had. Disappointed to read a Trust pilot h... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

296 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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Beoordeeld met 5 van de 5 sterren

Just wonderful!

I have purchased a range of products from Regn so far, from period items to bathroom cleaning products and kitchen eco tools. All of them are great and will definitely purchase again from this company. I am happy to have found a serious, local option to environment friendly products. Shipments are always quick and well packed, well done!

6 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is my new favourite scent booster

This is my new favourite scent booster. I bought a variety of scents and they are all wonderful! So far, they’ve all washed out well in cold wash, which is not always the case for Lenore or other big brands. The base of Regn is cornstarch, so I love knowing that. I will continue to buy these boosters!

17 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent website supported by an…

Excellent website supported by an excellent choice of products. Good job Regn, I even bought items from brands I had not heard of before as I continue to buy cleaner less toxic products for me and the earth!🌍 It’s nice to find a company like yours. Thank you.

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delivered quickly

Delivered quickly. Really happy with the reusable makeup pads. The soft ones are perfect for my eyes and the slightly rougher ones (although still soft) are great for the face, gently exfoliating as you clean. They are a good size and come in a fantastic string bag, perfect for popping all the dirty ones into the washing machine in. I bought two sets so keep all clean in one, then used ones in the other to be tossed in the washing machine all together. Not washed them as yet so don’t know how they will come out but so far really happy.

17 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great!

I was very skeptical I already use period underwear that is brill but always have a need for pads. Used these this time round they are brill. Very comfortable do not make you itch like pads do. No leaks- I am very heavy.
A happy customer

17 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Truly dreadful customer service

Truly dreadful customer service. Willing to refund a faulty razor (no complaints on that) but not pay for the return postage of the associated razor blades that can no longer be used as they were to go with the unusable razor.
A customer should not be out of pocket for a faulty item, and the blades were for with use with the faulty item and they would have been returned with the faulty razor.
My main complaint is the signing off of an email 'this will be the last email on the matter'.
AVOID.
Customer is not the priority here. That tone should never be used.

16 juli 2024
Review zonder uitnodiging
Logo REGN

Antwoord van REGN

Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with re:gn.

We are glad that you appreciated the refund for the faulty razor. Our aim is always to resolve such issues promptly and fairly.

Regarding the razor blades, while we understand your frustration, these blades are universal and can be used with any safety razor, not just the one you purchased from us. As per our policy, we require the return of the blades at the customer's expense when they are not faulty. This is standard practice for many retailers.

We strive to communicate clearly and politely, and we regret if the tone of our final email was not to your satisfaction. Our intention was to provide a clear and final resolution after several exchanges.

Customer satisfaction is very important to us, and we regret that we could not meet your expectations on this occasion. We will use your feedback to improve our service and ensure better communication in the future.

Best regards,

The re:gn Team

Beoordeeld met 5 van de 5 sterren

Surprising quality for the price point

Great delivery turnaround and the product it’s self (safety razor) is fab. Really can’t fault it and the price well half the price if others. Beautiful rose gold … heavy weight handle feels quality.

26 maart 2024
Beoordeeld met 5 van de 5 sterren

Zero complaints!

Paid the extra for 1-2 day delivery, had an email the same day saying that my parcel had been sent. Love the items I bought, have zero complaints about them, or REGN at all :)

25 maart 2024
Beoordeeld met 5 van de 5 sterren

A good environmentally friendly…

A good environmentally friendly product, reasonably priced. Ordering was easy and fast delivery made the whole process a great experience. I would use Regn again and highly recommend them

26 november 2023
Beoordeeld met 2 van de 5 sterren

Quality control issues - Bamboo face cloths.

The bamboo face cloths had loose threads when I got them out from the box. I emailed the company with photos about the quality control issue and was told this is normal for this type of material which I'm not convinced by as I do have bamboo bedding which has held up excellently. The company did offer to refund if I returned the cloths but the faff involved with the return meant I didn't bother. I will use them but will not be ordering anything else from the company.

25 november 2023
Logo REGN

Antwoord van REGN

Thank you for taking the time to share your feedback. We’re sorry to hear about the loose threads on the bamboo face cloths and that our explanation didn’t fully address your concerns, especially as you’ve had better experiences with other bamboo products. We appreciate you sharing your photos and understand that returning the items for a refund wasn’t convenient.

Your comments about quality control are taken seriously and will be shared with our team to help us improve. We value honest feedback and are sorry to hear this experience has put you off ordering again.
Thank you for giving re:gn a try.

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