Avoid softwares from Reincubate. Please make sure to know what you're buying. The Camo software makes CPU / GPU spike like crazy. There is no customer support you can count on for refund. Be... Toon meer
Bedrijf heeft geantwoord
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The software ends up unusable, Spent 1 month with their support team to try & help them fix their software, then I gave up. In a nutshell : I bougth a piece of software that makes my computer cras... Toon meer
Bedrijf heeft geantwoord
Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis küm... Toon meer
Bedrijf heeft geantwoord
I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue. T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Reincubate
Informatie afkomstig van verschillende externe bronnen
Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.
iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.
Contactgegevens
Unit 5, St Saviour's Wharf, 23 Mill Street, SE1 2BE, London, Verenigd Koninkrijk
- support@reincubate.com
- reincubate.com
3,4
Gemiddeld
756 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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very impressive camera app
very impressive camera app. I really enjoy the quality even it is 720p but its okey for me. I always chat w my friends in discord. The quality is fairly okey.
6 oktober 2023
Review zonder uitnodiging
Great!
Having used Camo for over a month now, it's probably the best cam app for meetings I've used.
2 oktober 2023
Review zonder uitnodiging
Great app
Does everything it says on the cover, wish i heard about it years ago
2 oktober 2023
Review zonder uitnodiging
Excellent User Experience
Excellent User experience even though it is the free version, I can imagine in the Pro version!
30 september 2023
Review zonder uitnodiging
great stability and quality !
30 september 2023
Review zonder uitnodiging
es bastante facil de usar
es bastante facil de usar, la calidad se transmite muy bien, te deja hacer zoom, enfocar, colocar filtros etc.
28 september 2023
Review zonder uitnodiging
Works great
28 september 2023
Review zonder uitnodiging
Works like a charm!
I had a job interview and my webcam is pretty trash.. with this software I was able to use my phone. Its so easy to set up and it gives you COMPLETE control over your phones camera, it's great! The best feature is definitely 'Fred on your head'.
28 september 2023
Review zonder uitnodiging
la aplicación el genial la calidad del…
la aplicación el genial la calidad del video excelente muchas herramientas para mejorar presentación y fomentar creatividad 100% recomendado
28 september 2023
Review zonder uitnodiging
10/10, have already recommended multiple times
10/10, have already recommended multiple times.
Wireless, free, great UI, what else can I dream of? :)
Thank you.
1 november 2022
Review zonder uitnodiging
Good quality
Works as intended. Good picture, even for the free experience.
28 september 2023
Review zonder uitnodiging
Impossible to cancel a monthly…
Impossible to cancel a monthly subscription, WARNING they deliberately make it very very difficult.
30 juli 2023
Review zonder uitnodiging
Antwoord van Reincubate
Hi Jonathan,
Thank you for taking the time to share your feedback with us. We truly value input from our users, as it helps us enhance our services. We apologize for any inconvenience you faced while trying to cancel your monthly subscription. Your concern has been brought to the attention of our site team, who will carefully review the cancellation process to identify areas for improvement.
We understand that canceling a subscription should be a straightforward process, and we're committed to ensuring that our users have a hassle-free experience. To shed light on the cancellation process, kindly note that you can navigate to the Camo Studio main "Menu," then select "License," and finally choose "Manage License" to initiate the cancellation procedure.
Once again, we appreciate your feedback, and we're actively working to enhance the user experience. If you have any further questions or concerns, please don't hesitate to reach out to our support team for assistance.
Kindest regards,
Outstanding support
Outstanding support! Even helped to provide a 3rd party vendor to get the backup data I needed for the iPhone. In deep technical skills to help to bring my backup data back to the phone. Without their support, I wouldn't have managed to get my data back this fast. Have experienced even great support with their Camo app. Highly recommend working with them!
15 mei 2023
Review zonder uitnodiging
Antwoord van Reincubate
Hi Bjorn,
We are so happy that we were able to help you recover your information! We are very grateful that you found us and that we were able to help you recover your data. Thank you for being a customer, and for your kind words about our support team. We really appreciate you taking the time to share your experience here! Please don't hesitate to reach out to us if we can help you with anything again in the future.
Kindest regards,
You are the best!
2 mei 2023
Review zonder uitnodiging
Antwoord van Reincubate
Hi Magnus,
Thank you for your kind words about our team. We really appreciate you taking the time to share your experience here! Please don't hesitate to reach out to us if we can help you with anything again in the future.
Kindest regards,
bought it but then was told by support it can't open encrypted DMG files even though their website says it can
I bought it because the free version doesn't open encrypted DMG files. After I bought it, my encyprted DMG files containing regular unencrypted text files opened just fine. But if the encrypted DMG file contained a regular Excel or CSV file, it wouldn't list the files.
I contacted tech support.
You wanna know what their reply was?
"DMG Extractor doesn't open encrypted DMG files."
I sent them quotes from their own website that not only states "Functionality & features...Opens encrypted or non-encrypted DMG files" but even shows a screenshot of it doing so, with the password prompt.
In decades of IT work, I've never seen such incompentence in marketing and tech support.
I asked for a refund but haven't heard back yet.
The support replies (email initiated through its chat window) showed they didn't thoroughly read my issue or even their own website! And of course didn't even offer to investigate or fix the issue, thereby making their operation smell like a scam.
27 februari 2023
Review zonder uitnodiging
Antwoord van Reincubate
Hi John,
Apologies for the confusion caused by our agent and our site sharing inconsistent information, we've processed your refund, and kept your license active so you can continue to use it.
We are very sorry for any inconvenience that our mistake may have caused, and hope to look into the into the missing Excel/.CSV files; if you're willing to share files for us to investigate, we would really appreciate it!
Look forward to resolving this issue with you,
Eden Liu
Customer Success Manager
Bug not fixed
Bug not fixed, no refund
There was a bug in the system, Camo did not work properly: stopped unexpectedly after few seconds. I couldn’t use the app. Now a full new year is billed, I did not have a proper answer on my email.
23 januari 2023
Review zonder uitnodiging
Antwoord van Reincubate
Hi Jurgen,
I sincerely apologize for the inconvenience you experienced. Our support team has reached out to you on January 24, 2023 via email from support@reincubate.com to see if we can resolve the issue, as well as to process your refunds. We take our customer support seriously and will ensure to follow up more effectively in the future. Please let us know if there is anything else we can do to help!
Kind regards,
Eden, Customer Success Manager
Good job man.
10 december 2022
Review zonder uitnodiging
Antwoord van Reincubate
Hi there,
We appreciate you taking the time to share your experience here on Trustpilot, and are always at support@reincubate.com if you ever need our assistance. We are grateful for your kind words about the software!
Kindest regards,
Antwoord van Reincubate
Hi there,
We appreciate you taking the time to share your experience here on Trustpilot, and are always at support@reincubate.com if you ever need our assistance. We are grateful for your kind words about the software!
Kindest regards,
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