Reincubate Reviews 

756
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 1 van de 5 sterren

Avoid softwares from Reincubate. Please make sure to know what you're buying. The Camo software makes CPU / GPU spike like crazy. There is no customer support you can count on for refund. Be... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The software ends up unusable, Spent 1 month with their support team to try & help them fix their software, then I gave up. In a nutshell : I bougth a piece of software that makes my computer cras... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis küm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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  2. Gegevenshersteldienst

Over Reincubate

Informatie afkomstig van verschillende externe bronnen

Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.

iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

756 reviews

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3,4

Alle reviews

(756)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Camo is perfect!!!

9 november 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Ricardo,

We appreciate you taking the time to share your experience here on Trustpilot, and are always at support@reincubate.com if you ever need our assistance. We are grateful for your kind words about the software!

Kindest regards,

Beoordeeld met 5 van de 5 sterren

Camo works perfectly

Camo works perfectly. Thanks for building such a solid app, super useful.

22 augustus 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Dave,

Thank you so much for using Camo! We appreciate you taking the time to share your experience here on Trustpilot, and are always at support@reincubate.com if you ever need our assistance. We are grateful for your kind words about the app! 🙏

Beoordeeld met 5 van de 5 sterren

Absolutely a 5-star experience

Absolutely a 5-star experience! Lucian is amazing! He helped me find all of my videos from a corrupt backup file when Apple spent an hour and a half with me and got nothing. His emails were clear and had examples for me to follow. He found a way when I had lost hope. Thank you! I highly recommend!!!

20 april 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi there!

Thank you so much for this kind review! We are happy to have been able to help you recover your videos from a corrupt backup, and appreciate your kind words about our Lucian! Being able to help in these situations is why we do what we do :)

We hope you are never in a situation again where you lose files or have to deal with a corrupted backup, but we are always here and ready to help if you do run into one of these situations again. Thank you again for taking the time to share your experience.

Best regards,
The Team at Reincubate

Beoordeeld met 1 van de 5 sterren

I don't even know what this company is…

I don't even know what this company is and they just charged my account. No one on chat, sent an email but no way of getting hold of them.

26 februari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Michelle,

It looks like our support team took care of your issue first thing this morning when we got back to work! We apologize for any confusion or frustration caused by the subscription charge, and are looking into adding weekend coverage as our team grows to be able to get to you sooner. For now we are available Monday through Friday, and are always happy to see how we can help at support@reincubate.com. 🙏

Kindest regards,
Eden

Customer Success Manager

Beoordeeld met 5 van de 5 sterren

Best Customer Service!

First of all, I would like to thank Lucian for his amazing help! I was locked out of my phone with the screen time pin and now I was able to retrieve it with Lucian's help. The Reincubate backup extractor totally works and is definitely a good software to have! Thank you so much again!!

23 februari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Thank you so much for using iPhone backup extractor! We appreciate you taking the time to share your experience here on Trustpilot, and are always at support@reincubate.com if you ever need our assistance again. We are grateful for your kind words about Lucian, as well as our software🙏

Best wishes from the team at Reincubate

Beoordeeld met 5 van de 5 sterren

UNBELIEVABLE!!!

I lost 10 years of some incredibly important and emotionally significant info when I changed over from an iPhone 11 to a 13Pro and the app that I had been using all these years suddenly disappeared and was nowhere to be found. Contacting Apple was a TOTAL waste of time as they neither took responsibility nor offered any help. I saw the Reincubate program advertised when trying to find a way to get the data back; got the program and was able to extract a back up from my computer but could not get the files to open in any readable format. Contacted the team at Reincubate with little expectation that anything could be done and man oh man, apparently EVERYTHING could be done! They were so exceedingly nice, cheerful, kind, and patient; always responded so promptly and personably that it honestly kind of blew my mind. Several times ;-) Needless to say, I am thrilled .... and... they are SIMPLY AWESOME.

10 februari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Regine,

We are so happy that we were able to help you recover your information! We are very grateful that you found us and that we were able to help you recover your lost info. Being able to help in these situations are why our app exists! Thank you for being a customer, and for your kind words about our support team. We really appreciate you taking the time to share your experience here! Please don't hesitate to reach out to us if we can help you with anything again in the future (although we hope you don't lose your data again!) We are always at support@reincubate.com🙏

Kindest regards,

Beoordeeld met 5 van de 5 sterren

Very good 5 stars

7 februari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Thank you for these kind words! We appreciate you taking the time to share your experience with others. We are always at support@reincubate.com if you need us!

Best regards,
The team at Reincubate

Beoordeeld met 5 van de 5 sterren

Today I thanked God for giving mind to…

Today I thanked God for giving mind to the people who created this program! Thanks to you, I had tears of happiness! All my 33,000 photos have been restored . THANK YOU FROM THE SINCERITY !!! With love from Ukraine!

4 februari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Ivanna!
We are happy to help restore your photos! Being able to help people in this way is why we exist :) Hopefully you never lose your photos or any other data again, but we are always at support@reincubate.com to assist in any way we can if you need us!

Best regards,
The team at Reincubate

Beoordeeld met 5 van de 5 sterren

Very good highly recommend

28 januari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Quinton! Thank you so much for your kind words! We are honored to have you as a customer. Please feel free to reach out to us anytime at support@reincubate.com 🙏😁

Best regards,
The team at Reincubate

Beoordeeld met 5 van de 5 sterren

At your wits end? Contact Reincubate

After losing all my data on my iPhone 7, due to an encrypted backup in which I didn't not set an encryption key, I cried for days having lost 25,000 photos, all my contacts, voice memos, notes, etc. I reread the Reincubate article. I had read it the first night, but by this time I became desperate enough to reach out. They were able to work with me to recover the password and I was able to restore my data! I have never been so happy in my entire life. I highly recommend Reincubate! It's been 5 days and I still can't stop smiling.

19 januari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

We are so happy to hear that we were able to help you recover all your photos, contact, notes etc! Being able to help in these situations is why iPhone Backup Extractor exists; we are so glad that you found us 😁🙏 We hope you are never in a situation again where you lose your data, but if you do, we are always at support@reincubate.com to see if there is anyway we can help. Thank you so much for using our app, and for taking the time to share your experience.

Best regards,
The team at Reincubate

Beoordeeld met 5 van de 5 sterren

Fantastic help with screentime passcode issue

I can't say enough good things about the help I got from Lucian at Reincubate with a screen time passcode issue. We were locked out of my son's screen time account due to a forgotten passcode. I downloaded and tried to use iPhone Backup Extractor. It worked on my son's phone, but didn't solve the ultimate issue. Bummer, I thought, I guess I am out $40.

But when I reached out to the company, they responded right away, offering two additional solutions at no extra cost. The second one worked, and we are now in business.

Without Reincubate's help, I was probably in for a month or longer headache of Googling solutions, trying sketchy software, or actually having to set up an appointment at an Apple store, spending all day there, and leaving without the problem having been fixed.

So thank you!!! I will definitely come back to these guys with my next Apple issue.

16 januari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Nate! Thank you for using iPhone Backup Extractor, and for your kind review, we are happy to have been able to help you find solutions for your situation! Our team is always happy to help. I will make sure Lucian sees this review; please don't hesitate to reach out any time you need us - we are always at support@reincubate.com.

Best regards,
The team at Reincubate

Beoordeeld met 5 van de 5 sterren

good good ok ok

11 januari 2022
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Thank you for leaving us this feedback! We are always happy to help in any way we can. Feel free to reach out to us at support@reincubate.com any time.

Kind regards from the support team at Reincubate.

Beoordeeld met 1 van de 5 sterren

This is horrible

This is horrible. It doesn't do ANYTHING as they advertise. What a waste of money and time. The interface is terrible, plugging in the license key requires a PHd in Technology... They better send me my money back or I'll be paying them a visit...

28 december 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Coco, Our support team will be happy to help in any way we can - just send us an email at support@reincubate.com. We'll be happy to answer any questions, run a screen share to help get you set up, or process a refund if you're not satisfied with anything regarding our apps! We look forward to hearing from you.

Beoordeeld met 5 van de 5 sterren

WOW is an understatement that isn’t…

WOW is an understatement that isn’t even close to how well this company rates.
I’ll be honest, this program does not work YET with Filmora X which is what I need but after looking at their VERY well layer out and is filled with very useful info and I was so impressed that even though it didn’t list Filmora as a compatible app, I was so impressed that I decided just to email them and ask directly. This is what I got in return.
Less than 12 hours after emailing them which I’m in Utah and they’re overseas I believe in London or somewhere over in Europe but when I woke up this morning and going through emails, I had a response from Camo/Reincubate and more specifically a guy by the name Lucian Dan that responded.
Let’s talk about Lucian… dude is a Rock Star and if he doesn’t own the company, then hats off to them for hiring people like Lucian. I’ve NEVER gotten such a detailed specific response as I did from him. I was absolutely blown away! I’d LOVE to have one employee like him and I hope Camo/Reincubate recognize it and keep him around. I promise you, Lucian is a 1%er because people like him don’t exist.
Thank you Camo/Reincubate and I hope that I can use you in the future once integrating with Filmora works.
I hope everyone finds this review useful and give them a chance to shine. Just because it doesn’t work with Filmora YET, they still work with SOOOOO many others and I’m sure Filmora is just around the corner from working.
Thank you Camo and more importantly, thank you Lucian Dan.

29 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Greatest thanks to Hans from…

Greatest thanks to Hans from Reincubate!

Awesome support service! Hans analyzed my specific situation and suggested the solution which worked perfectly!

I cannot express how he helped our family with your advice restoring really valuable memories.

Thanks again!

29 september 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi there!
Thank you so much for your kind words about Hans! I've made sure that he saw this lovely review you left. 🙏 We are so happy to have been able to help you recover lost data with our iPhone Backup Extractor. We really appreciate you taking the time to leave us this feedback, and while we hope you never lose access to your data again, we are always here to help at support@reincubate.com :)

Beoordeeld met 5 van de 5 sterren

iPhone Backup Extractor works!

iPhone Backup Extractor worked perfectly. I needed to extract the data and documents from an app that was no longer supported on the new iOS.
It was easy to use, it made sense and the data was extracted from the back up very quickly.
Cannot recommend this enough if you need to extract photos and documents from an app that is inaccessible.
Great work on a great application!

23 september 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Gabriel,

Thank you for taking the time to share your experience! We are very happy that iPhone Backup Extractor was able to help you access data that was no longer supported on the new iOS. Helping people extract data is what we are here for:) We appreciate your kind words and are always available at support@reincubate.com if you have any questions or additional thoughts to share.

Best regards from the team 🙏

Beoordeeld met 5 van de 5 sterren

ok goddddddddddđ doge coin

very good on app
thank you dmg
ID:trustpilot

9 september 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Minh! Thank you so much for your kind words! We are always at support@reincubate.com if you need us!

Beoordeeld met 5 van de 5 sterren

I’m extremely happy with the wonderful…

I’m extremely happy with the wonderful Reincubate Customer Care team, the creators of the iPhone Backup Extractor. They are prompt, efficient and knowledgeable professionals, that patiently explain the detailed steps to be followed. After using the “I Do Notepad” app for more than 9 years (a diary type app), in mid-June 2021 the app became incompatible with my iPad after an automatic iOS software upgrade. The “I Do Notepad” was already removed from the App Store and there was nobody I could reach out for help. I was afraid that I lost the 9 years worth of data, after trying to recover it without success. Finally, I sent a message to the Reincubate Customer Support Service team, who promptly responded to my request, offering a new ray of hope. They provided me with clear and detailed instructions on how to install the free version of their iPhone Backup Extractor that allowed me to recover the lost data. Their advice was absolutely free. I am extremely grateful to them for saving my data. It’s reassuring to know that in cases like this there are teams that could perform miracles. THANK YOU VERY MUCH, Carmen Nitu 🙏

6 september 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Carmen, Thank you so much for sharing your experience with us! We are happy to have been able to help you recover your data from "I Do Notepad." Although we hope you never lose your data again, we want you to know that we are here for you if you need us! Glad to hear this feedback and we appreciate your kind words about our support team. Always happy to help at support@reincubate.com.

Beoordeeld met 5 van de 5 sterren

Could not access my Ido notepad after iOS update

After an iOS update to my iPad I found I could no longer access my ido notepad. I had been using this app to compile years of information and notes. I did some research and I found out the app was no longer available on the App Store. I downloaded the reincubate app and contacted the people there. They immediately responded to my emails and walked me through the retrieval of my data. The experience far surpassed my expectation. I thought my information was gone forever.

26 augustus 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Lee,

We are happy to hear that we were able to help you recover data that was in your iDo notepad! Thank you for your kind words about your experience with us.
Although we hope you never lose your data again, we are always happy to help any way we can if you need us- we are at support@reincubate.com

All the best!~

Beoordeeld met 5 van de 5 sterren

CAMO is impressive, but it NEEDS Authorization Manager

About the SUPPORT: Incredible! Fast! Wise! I've got support from at least 3 members from this team and I'm impressed how far they answer and how many alternatives they've gave me! I've ended up buying the product Camo and I'm very happy.

About the CAMO: The only thing I'm dissapinted is the Camo has no authorization/license manager. If you buy the lifetime license you have 2 seats to authorize, you can't reset by yourself any seat/license and can't remove an active authorization/license if you want. You have not two licenses, you have in fact TWO CHANCES to authorize. So, if you perform a clean install of macOS or sell your machine you'll need to buy more licenses or contact support team to reset the license which is annoying.

About CAMO stability: This app is impressive! Works out of the box, simple like that! You only need connect your iPhone to your mac and everything will be fine, no lag, no pixelated image. This is probably the best and useful app I have to work in my home office.

You guys made a incredible work with CAMO!

11 augustus 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

HI Bruno,

Thank you so much for taking the time to write out this thoughtful review - we really appreciate the feedback! We are always looking for ways to improve the customer experience; it is definitely on our radar to work on making the license management system easier to manage without having to contact support.

Speaking of support, thank you for your kind words about Camo and about our support team, we are always here for you at support@reincubate.com.

It's great having you running Camo!

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