Reincubate Reviews 

756
TrustScore 3.5 uit 5

3,4

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Beoordeeld met 1 van de 5 sterren

Avoid softwares from Reincubate. Please make sure to know what you're buying. The Camo software makes CPU / GPU spike like crazy. There is no customer support you can count on for refund. Be... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

The software ends up unusable, Spent 1 month with their support team to try & help them fix their software, then I gave up. In a nutshell : I bougth a piece of software that makes my computer cras... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis küm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

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Over Reincubate

Informatie afkomstig van verschillende externe bronnen

Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.

iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.


Contactgegevens

3,4

Gemiddeld

TrustScore 3.5 uit 5

756 reviews

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3,4

Alle reviews

(756)

7 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

6 years lost -- then recovered. Thank you!!

My wife thought she had lost 6 years worth of journal entries when the developer of the iDo Notepad app stopped supporting the product and a recent iOS update disabled the app. Hans supplied her with links to the software and steps on how to retrieve the database entries into a CSV file, which steps I followed and voila! Recovered!! Thank you so much, Hans!!

26 juli 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Ryan,
We are glad we were able to get all that data recovered for you and your wife! Thank you so much for sharing your experience with us, and for your kind words about Hans.
We are always at support@reincubate.com if you ever need us, although we hope you don't lose data like that again!

Beoordeeld met 5 van de 5 sterren

Life saver!!

Life saver!!! The iDo notepad app stopped working after doing the last IOS update. I was literally in tears thinking that all my info was gone. Hans was very responsive and got everything retrieved. What a relief!!

19 juli 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Rashawn,
We are so happy to hear that we were able to help you retrieve your information! Thank you for your kind words about Hans :)

Please feel free to reach out at support@reincubate.com if you ever need us for anything!

Beoordeeld met 5 van de 5 sterren

Always clear and helpful.

Always clear and helpful.
Thanks

18 juli 2021
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Antwoord van Reincubate

We are happy that we were able to provide you with clear and helpful support! Don't hesitate to reach out to us at support@reincubate.com if you ever need us again!

Beoordeeld met 5 van de 5 sterren

100% recovery; 100% customer service

With the most recent iOS upgrade, the iDo Notebook developer apparently decided to stop upgrading the app, and I lost access to every note/list I'd created over the past decade. Some healthy research brought me to two primary decisions: either back-date my phone to a previous version (which would include wiping the phone) or use the Reincubate app (which would entail sending raw data to a relatively unknown company). But with so many great reviews I decided to give Reincubate a try. Hands down, the best $40 I've ever spent! Despite being half a world and multiple time zones apart, Hans went above and beyond to connect with me over Zoom for seamless instruction through the process. He recovered every single list in the iDo notebook, and was professional and engaging in all our interactions. I'm certainly hoping I won't need to recover app data again in the future, but if I do I'm 100% returning to Reincubate. Thank you Hans!

12 juli 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi!

We are thrilled to hear that we were able to help you recover lists from the iDo app! This is why we do what we do, thank you so much for you sharing your experience, and for your kind words about our Hans. Please never hesitate to reach out if you need us again at support@reincubate.com (although we hope you don't ever lose data again!) 🙏

Thank you!

Beoordeeld met 5 van de 5 sterren

I am beyond grateful for what their…

I am beyond grateful for what their team and app was able to achieve for me. I had 12 years of writing saved in an app that no one was able to help me with when the app locked and was no longer available. Their customer service is exceptional as well. Friendly, supportive and skilled.

1 juli 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Thank you so much for your kind words!
We are happy to have been able to help you retrieve locked files and constantly strive to provide great customer service, and really appreciate you sharing about your experience.

We are always available if you ever need us at support@reincubate.com!

Beoordeeld met 5 van de 5 sterren

"Don't Touch This" Application not supported

Hi, after using an application for many years to protect my photos and other files on my iPhone, the guy who made the application stopped doing the updates, and from one day to the next when my iPhone updated I had no more access to my files. With the help of support and there application I managed to get all of my files back without any worries. I really do recommend the use of there application and the support of them goes beyond any ones these day. I'm not saying this out of interest or anything but I must admit I'm in IT on a daily bases and this is something that you all might need sometime as sooner or later the developers just stop doing updates and bingo your stuck....

28 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Steven,
We are glad that you were able to get access to your files back by using iPhone Backup Extractor!
Thank you so much for your kind words about our app and about our support, we will continue to do our best!
Please feel free to reach out to us at support@reincubate.com if you ever need us.

Beoordeeld met 5 van de 5 sterren

Exceptional

Reincubate provides truly exceptional service. I have very low confidence in my ability with technology but they provided me with such clear and straightforward instructions that I was able to download the tools I needed to recover some very important messages that I thought were lost for ever. They responded really quickly and were so friendly and helpful. It was an excellent service and I'd recommend it to everybody.

22 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Emily,
Thank you so much for the compliments on our Customer Service! We try our best to bridge the connection between people and technology, and are happy to hear that we could help you recover important messages.
We’re at support@reincubate.com if you need us for anything!

Beoordeeld met 5 van de 5 sterren

Brilliant help when desperately needed

I had become dependent on iDO Notepad on the iPad and it suddenly stopped working - not compatible with iOS any longer. No updates available, data not accessible, App would not open. I had all my internet passwords on there, journals from holidays in Antarctica, New Zealand etc, novels I had started writing, notes, communications. Disaster. Hans at Reincubate talked me through using iPhone Extractor and it recovered all the lost data. Can’t praise him and the company enough.

17 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Mrs. Jones,

Glad to hear that we were able to help you recovering your lost data! I will be sure to relay your compliment to Hans about his Customer service!

Thank you so much for sharing this feedback, we are always at support@reincubate.com if you ever need us for anything!

Beoordeeld met 5 van de 5 sterren

LIFE SAVER

After downloading a software update on my iPad I no longer had access to IDO Notepad which had almost 9 years of journaling. I thought it was lost until I found Reincubate and the iPhone Backup Extractor. Hans walked me through each step and I was able to recover my writings. He had so much patience since I’m no computer whiz! Thank you Hans for your time and wonderful service. Your company is the best!!

17 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Marilynne,
Thank you so much for your kind words!
We are happy that Hans was able to help walk you through the process of recovering your writings. I will make sure he sees your compliment on his service!

Please don't hesitate to reach out to us at support@reincubate.com if you need us in the future!

Beoordeeld met 5 van de 5 sterren

GREAT!!!

Everything was great and I recovered all my precious data from a “disappeared” application.
Great contribution and kind help.
Great luck that there’s still people who know how to make very good work..!!
I’m grateful.

15 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Roberta,
We love hearing that we were able to help you recover lost data! Thank you so much for sharing your experience; we will continue to do our best for our customers!
We are always at support@reincubate.com if you ever need us for anything!

Beoordeeld met 5 van de 5 sterren

Reincubate IPhone Backup Extractor saved my life! 🤗

I lost access to Clear Record app (and the hundreds of voice memos I needed), on my IPhone when it auto- updated. App no longer supported or available, so prevented me accessing it. Contacted the CEO of Reincubate, Hans, who amazingly replied with detailed instructions of how his software may be able to help (no promises).
IPhone backup extractor DID help and I was able to recover all the data despite not having the app.
Super grateful for Hans’s assistance and this great software tool that saved me!
Cheers again Hans, Craig from Oz.

9 juni 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Craig,
Thank you so much for sharing your experience with iPhone Backup Extractor! Being able to help people recover lost data in these instances are what we strive to do well at every day!
We also appreciate you kind words about how helpful Hans was.

Please don't hesitate to reach us again at support@reincubate.com if you ever need!

Beoordeeld met 5 van de 5 sterren

Amazing product and customer care

iPhone Backup Extractor not only allowed me to easily view and export data from my backups, but it also showed me the restriction passcode which I have lost years ago!

Amazing program, great UX, having very competent and friendly customer care representatives, just in case you need it!

25 mei 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Alan,
Thank you for your compliments on our app and our team! We are glad that we were able to help you manage your backups, and find old passcodes.

We are always available to help at support@reincubate.com!

Beoordeeld met 5 van de 5 sterren

Great! It has been a blessing in these times!

After using the standard version for over a month I have finally pulled the trigger and paid for the pro version, and oh boy, it is well worth it! FHD quality, zooming options, controlling the different lenses of the phone is nothing short of amazing.
Nothing but plug and play. Works every time, like a charm. As a teacher, can't be happier with the app.

22 mei 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi Shay!
It's a privilege to have you on board with us at Camo! We love hearing about the features that people love most, so we appreciate you sharing that with us in this review. We will continue to work hard in making Camo the best it can be!

Feel free to drop us a line support@reincubate.com if you ever have any comments or feedback for us.

Beoordeeld met 5 van de 5 sterren

Excellent service !!

Reincubate were amazing ! A notes app developer abandoned the app so I lost all my journal and research data going back to 2014! Reincubate, especially Hans Hizon, literally walked me through the process of restoring my precious notes, via about 10 emails. He had immense patience. Great customer service!

7 mei 2021
Review zonder uitnodiging
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Antwoord van Reincubate

Hi F C,

Thank you for your kind words about our Hans, we loved hearing he provided you with great customer service! We are also glad our app was useful in helping you recover lost notes and data.

Please feel free to reach out to us at support@reincubate.com if you ever need us!

Beoordeeld met 5 van de 5 sterren

Excellent customer service!!

I have been using this software for a year and it is extremely well designed and does what I need it to do. It was time for renewal and I accidentally ordered the wrong subscription. I emailed customer support and less than 24hours my situation was completely resolved. Excellent customer service and I highly recommend this app!!
Happy in Florida!

3 mei 2021
Review zonder uitnodiging
Logo Reincubate

Antwoord van Reincubate

Hi Rob,
We strive to provide great customer service here at Reincubate, so happy to hear that this was your experience with us, and thank you for recommending our app!
We're at support@reincubate.com any time you need us.

Beoordeeld met 5 van de 5 sterren

Bought the product.

Bought the product.
Installing succeeded.

Unfortunately I am not in any way skilled in simple IT.
Servicedesk responded swift, polite. Good work!
Nevertheless I am not able to regain my lost Notes. A pity.

On my request Reincubate directly refunded my purchase.

Verry good service!

3 mei 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Trouble activating licence

I bought BlackBerry Backup Extractor; I do not know whether it works or not, as I miss-understood the specifications and needed it for bbb created with Lynk and the format is not supported.
However, I had quite a hard time and several email exchanges with support in order to activate the licence - which I finally succeeded 3 days after the purchase.
Main problems encountered:
1. this company uses low security SMTP servers, blacklisted for spam - awful time to receive their replies and emails
2. The password reset option does not appear to send any email at all
3. They had to send me the password by email to a insecure account
4. Password initially sent did not work.
5. They reset the system and finally the password worked.
6. The purchase invoice is not digitally signed - bad image for a SW selling company, as they do not know or care about the quality of their commercial papers.

Finally, I had responses and positive input /reactions from the selling company. They understood the issues and I am sure they will take appropriate actions for correcting the situation.

So, let's evaluate upper!

28 april 2021
Review zonder uitnodiging

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