relay.delivery Reviews 

First and hopefully last experience of this excise for a logistics company.
Received delivery window today of 1005-1405. By 1605 no sign of the delivery. Then get an update stating new window 1615-1915. Followed the live update telling me the driver is 5 stops away. Next update says delivery is imminent, surprise surprise nothing. Then delivery window changed to arriving by 2115 and then status has changed back to scheduled for deliver!!!

Complete joke of a company. Will not use retailers that have these clowns as their delivery partners.

Terrible shipping service, I’ve used a few times to both send and receive parcels.
It has been the same on each occasion they have not collected the parcel promptly. It’s been sat waiting for collection for around five days and then it takes absolutely forever to get to its destination if it gets there at all the parcels that do arrive are absolutely battered. This is such a poor service. I would not bother wasting your time and using them.

Oh dear. They bombarded me with messages to change my delivery from USA to a drop-off and collect at my local Post & Packing store. Presumably this saves them money. Eventually I succumbed, just in case I was out when they called. Big mistake! Once notified available I get all the way down to the Post & Packing store to be told I can't collect my parcel because the delivery guy was still there blocking the machine. Was made to feel like I was the problem because I'd come down only 20 mins after getting the available notification. Got told to come back in an hour despite the fact they were closed before then. What a rigmarole. Never again.

If there was a possibility of giving less than one star, I would. Absolutely the worst delivery company I have ever encountered. I tracked driver and it said I was next. I sat on balcony watching entrance to building. Next thing I have message informing me they tried to delivery but nobody in. I was watching the front gate! I agreed to pick up point, it was some obscure shop being fronted by the rudest man I’ve encountered. I showed him my qr code and he shouted something in Indian and threw parcel at me. If I see something to be delivered by Relay I’ll be giving it a miss.

Abysmal, what is the point of this company. Total scam they don't even try to deliver.

It’s surprising that they still get business with such incompetence and disregard for people’s belongings and businesses. They delivered the parcel to the wrong address and they left in a not safe place at all very visible from the street. I also filed a police report because obviously it was stolen.

SO SO SO BAD DONT DO ANYTHING TO DO WITH RELAY DELAYED PArcel 5 weeks and then lost is absolutely terrible

I think they employ wrong people to do the job, right from the top to the list workers, they don’t know their duties, my order which is bearing my full address from post code to my door number, this delivery guy went to deliver it to different door number, then I contacted the company I ordered from, then the company sent me a screenshot of where the delivery guy left the order, this “RELAY “ I don’t care services because this the second time they misplaced my parcel, Royal is doing better because sometimes they send precise update even call my door number on phone to let you know they are at your door, I don’t think they deserve a SINGLE Star

Never arrives on mentioned date/time. If a query is raised, the "5 day" delivery window gets changed to a "1 month" window and no response is received. Absolutely nasty service. NO customer care contact number. RELAY never satisfies it's customers! ONE STAR is because there is no choice to rate a ZERO STAR!

Terrible service. Completely unpredictable delivery times and consistently takes longer than any other service.

Collection point staff are also very unprofessional and have no idea about this so called “service”

This review should be 0 stars but that isn’t an option.

No idea how they are still allowed to trade.

There should be a zero stars option.

Took a parcel to a shop that I had sold via vinted. They eventually picked it up after 7 days, and that was the last anybody ever saw of it. Apart from the courier who stole it, of course.

4 weeks later and Vinted finally refunded my customer and gave me the money I had lost.

I assumed this was a one off, but having looked at the reviews its clearly common practice.

My wife has just ordered a parcel from Shein to be delivered to our home address. Instead, they didnt bother to deliver it and left it at a parcel shop miles away and then text us to tell us it was a 5 minute walk away.

What if we didnt own a car? What if we are housebound? This company needs shutting down and any company who uses them needs 1 star reviews and boycotting

Parcel delivered to wrong address, told me to sort it out myself with the seller. No responsibility accepted at all . They didn't want to sort it out with the seller. Crap company

I would give 0 stars, if I could.
They don't have adequate website or app, they are loosing items, and they don't have custom service. Automatic response email will inform that it is your own fault that they have lost your parcel, and they don't have any responsibility for it.

Absolutely atrocious. Ordered a few bits off TikTok shop. Im heavily pregnant and live in an apartment complex top floor in London. The delivery driver LEFT my parcels at the bottom of the complex by the lifts where they could quite easily get stolen. Really out of order, contacted customer services but apparently because they were “delivered” it was totally acceptable. Never use this delivery company if you can help it, I’ll be making a complaint to TikTok now. Out of order completely.

Absolutely atrocious. I get bombarded with requests to deliver to a pick up point using "safer place" as scaremongering to persuade me to do so. This of course is to their benefit. If their driver has 3 or 4 drops in an area, he can just make one drop to said point. Quicker and cheaper for them!! They're paid to deliver to an address and that's what they should do. I've asked for a delivery to a Clapham post code. I've received a message that it'll be delivered to Lambeth but with the same postcode. Are these people stupid or do they not understand simple everyday English?
They're definitely an AAA company, Appalling, Atrocious and Abysmal.
I'd suggest anyone sending a package doesn't use Relay. The sender will be making a rod for their own back.
DON'T USE THEM

Useless!
Delivered my parcel three times to a Post Office address on a SUNDAY!!!!!!
If your delivery man had a brain he’d be dangerous🤣
What a farce!

Absolutely rubbish, late delivery, just thrown by the rubbish bin in full view when we were in, they have delivered stuff before and just threw it through the front door whilst I was standing there The worst couriers going.

I would give 0 if I could do not use don’t deliver don’t return an item if they can’t deliver it disgusting DO NOT USE

Delivery made to my neibour when I am at home. No attempt made by the driver to deliver to me. I did not hear any knocking on the door or hear my doorbell.

Ref: RELR7LWLC9VX

delivered the worng item and after 18 email still no refund the company is a joke