relay.delivery Reviews 

Tracking is a joke courier must have lost my package but can't get a refund for over a month as bad as evri

Worst courier service in the UK will advise sellers and buyers to use alternative service on Vinted.

Absolutely awful service, please do not use! My item seems to be stuck at one spot for the past 4 days, update status remains stuck too since then, saying, 'The package is being prepared for delivery'. What preparation for 4 days??? Sent a couple of emails to them which are just completely ignored. Absolutely horrible service! 😡

What can I say…..94% 1* reviews and no response….
I ordered a one off, specially made present for my grandson at some considerable cost. Due to the possibility of being away I scheduled delivery to my partners house. I received several emails from Relay updating its journey. Every email that I received specified for the courier to leave the parcel inside an enclosed safe porch due to in value.

Today I received an email with pictures showing the parcel had been delivered.

The photos clearly show the parcel left outside on the floor in full view on a main road. The photos also clearly show the note on the porch stating to deliver the parcel inside the porch if no reply. I was in the house and no one rang the bell or knocked the door.

When I read the email I immediately went outside and the parcel was gone. Obviously stolen either by a passer by, or kept by the driver after taking a picture.

The driver failed to follow basic agreed instructions or read a note written in clear English. No wonder trustpilot show 94% of users rate as 1* and wishes they could leave negative stars.

I m now raising a formal complaint against the driver, and vicariously against the organisation to recover my parcel, or a total refund/ replacement as your organisation has failed to meet its contractual agreement….one I have I writing

I've just received a message saying courier 3 stops away, then parcel could not be delivered, rubbish, they never even tried !!

Last week I received a message stating parcel could not be delivered to my usual pick up place, 2 weeks later it was delivered to a totally inappropriate alternative, slap bang in the City Centre, no parking so had to get a bus !!! Got there and shopkeeper sent me over to SIX SACKS of parcels and told me to find it myself !!!! Terrible service all round.

I wouldn’t even give them one star. I don’t know why Shein would even use this delivery service.
Parcel has been out for delivery for numerous days now, I’ve received emails in the morning stating it’s out for delivery, the time frame then changes 3 times throughout the day and then reverts back to on its way. Yet the tracking status never updates. I’ve still yet to receive it.
I’ve tried emailing customer service but never get a response.
Absolutely shocking delivery company. I don’t know why anyone would use them.

If only I could give 0 stars! Absolutely awful from start to finish. No collection from drop off point for 5 days and then took another 6 days to say Relay has the parcel- what on earth are they doing? Parcel still not arrived at collection point 13 days later and no updates available. Messaged customer support who haven’t replied after 3 days. Will never ever use Relay again for anything, ever!

I purchased a shein order on the 14 of october, relay received the package on the 20th. Shein told me my expected delivery was between the 21-25th of october. I sat and waited for this needed package for it to not arrive in the time bracket shein had given me. Package was delivered on the 27th, two days later than the time bracket i was given, and it took them 7 days of being in possession of my package to deliver it. As well as this, the day i ordered my package i received a whatsapp from relay stating, “ Relay will be delivering your SHEIN order! 📦

Welcome back! Last time you chose to collect from (collection point) would you like to do that again?”

i replied to this and asked them not to and to deliver to my address. i got a notification on shein a day or two later that it would be sent to said collection point. I messaged again and told them to deliver to my address.

I went onto relays website to inform them i do not want it to be sent to the collection point and the text on the website said that since they already posses my package the delivery address cannot be changed.

I have been extremely let down by relay and i have never been let down by them before. This is a very disappointing experience and the “500 poins” i got from shein for the delay is not acceptable to compensate for how let down ive been. I wish for you to make up for your mistake as i’ve been severely encouraged to not use your services again.

Same experience as everyone else, saying my Vinted parcel was delivered to them 10 days ago. It hasn't arrived and my vinted account has updated to I can dispute in a months time. Will pay the extra for a different delivery service.

Absolutely terrible courier service.
I've been waiting on parcels for ages. The last tracking update I recieved was 5 days ago to say that it had been picked up by Courier and nothing since. Where has the Courier gone, what is he doing with my parcels?!!
Companies should not be using Relay, they're extremely unreliable and leave customers very let down.

DO NOT USE THIS COMPANY....
I have raised 3 tickets now to try and find out when my parcel will be deliver on 2 occassions I've been given time slots today incuded and still no parcel. This company should be investigated by trading standards.

Zero
This “company” needs looking into , parcels do not get delivered, courier collects and then they disappear,
Vinted needs to disassociate from these what I can only assume are thieves

Their delivery system is hugely flawed.
So called first delivery they report they are 9 minutes away at 15.19. Yet no delivery.
Second so called delivery 12 minutes away at 16.09
Yet no delivery.
They claim that there was a delivery using pathetic indistinct photos that were evidence probably taken while on the delivery vans front seat.
We have checked all homes in our vicinity. NOTHING. Their 2190 reviews on trust pilot has a score of 1.2. Why Temu or any other give them business is questionable.
They are employing it would appear, dishonest drivers.
I have screenshots of all the communications from Temu and Relay that I am happy to show any interested persons.

Absolutely awful delivery company. I've now had 3 parcels go missing from vinted with these cowboys.

They won’t deliver your parcel and may even steal it if it’s valuable. No response from relay. Rubbish service don’t use it

Do not use this courier! My package went to the wrong address. The picture send clearly shows a door with the no 31A. My package should have come to no 37. There is no 31A on my street so I have no way of knowing where the package was left. I contacted Relay support and frankly they are not interested, simply suggesting I go back to the retailer.

The worst delivery company ever!! I think they may even be worse than Evri. They’ve had my parcel for 6 days and still have not delivered it and I go on holiday tomorrow, absolutely joke of a company.

Agree with the terrible service.You get a million messages n when they finally deliver which is longer than any other delivery service even coming from another country.Basically they badger you so you pick it up.But we pay for home delivery.Wish people would stop using it

I have had far more negative experiences with Relay than positive ones. Every single time, there is a 50% chance (1 in 2 parcels) that they will completely miss the scheduled delivery date. Once a parcel is delayed, you are left in a painful waiting game for up to a month just to get a basic tracking update, a refund, or the package itself. This company lacks the logistical capability to handle standard deliveries and is completely unfit for purpose. Avoid using them if you have a choice.

Has to be the worst delivery service in the entire universe. The nearest shop is a 15 minute drive away. God only knows how you’d get there if you didn’t drive the store looks completely chaotic with parcel randomly scattered around the floor. Took the guy about 10 minutes to find the parcel. Also when using this to send parcels extremely slow delivery to customers. Would be quicker to imply a carrier pigeon, and I’m sure the updates would be more informative. Absolute pants.